igloohome Deadbolt 2S (IGB4) - Smart Lock Manual

Hi there!

We're so glad you've decided to join us on this journey to create a world without keys. You're officially an igloohomie!
In this guide, you'll find everything you need to get started with your lock.
We hope that we've been as comprehensive and informative as possible. Afterall, we're here to make life easier for you (at least when it comes to your home's access).
If you do not find what you're looking for, we're working on updating it. Or... you could reach out to us at support@igloohome.co because we love interacting with you! Speaking of interaction, let's stay connected regardless. Why don't you join the community of igloohomies worldwide?

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What's Included

Specifications

* DO NOT USE: Heavy Duty, Eveready, GP, or rechargeable batteries. Please note that using recommended battery brands such as Panasonic, Duracell, or Energizer will improve the performance and lifespan of the lock.

Installation Guide

Requirements

Measurements

1. 35mm (1.37") to 60mm (2.36")
2. 10mm (0.39")
3. 20mm (0.78")
4. >110mm (4.33") for 60mm (2.36") / >120mm (4.72") for 70mm (2.75") backset
5. 50mm (1.96")

Prepare Door for Installation

Items needed:

Recommended
Door and door frame material: Wood

Recommended
Gap between door and door frame: <3mm (0.01")

Please ensure that there is an existing handle on your door for push - pull access. Not for: metal gates, glass doors or sliding doors. If you are unsure if your door is suitable, send us web links to your door pictures to info@igloohome.co

How to use the Drill Sheet
Drilling (Door)

1. Fold here before drilling holes for side
   
2. Make sure this is aligned to the centre of door edge
   

Prepare Lock For Installation

1. Set Back Assembly for Left / Right Hand Installation
   
   Left Hand Installation
   Set the toggle to 'LH' for left-hand installation
   * Hinge is on your left.
   
   Outside
   Right Hand Installation Set the toggle to 'RH' for right-hand installation * Hinge is on your right.
   Outside
   Note: If you are not able to see the LH/RH toggle that means that the calibration needs to be done via the igloohome App during the pairing process.
   
2. Remove Battery Cover from the Back Assembly
   

Installation Instructions

1. Measure
   If you are replacing your current deadbolt lock, industry standards are 60mm (2.36") or 70mm (2.75") backset. To determine which backset length you should use, so measure the distance (x) between the center of 54mm (2.12") hole to door edge.
   
   Prepare bolt assembly based on the distance (x)
   Bolt ships with bolt assembly in 60mm (2.36") position. If required, twist the bolt and pull to extend (simultaneously) to 70mm (2.75") backset position.
   
2. Insert bolt and front assembly into door edge
   The '+ ' hole on the backset should be in the middle of the hole.
   
3. Measure and cut the tailpiece if necessary
   After inserting the tailpiece, measure the distance of protrusion from the door.
   Note: If your BT ID is greater than IGB412 please skip this step, Left/Right Hand installation will be configured in the App.

   Door thickness (mm)	No. of notch to cut
   60	0
   55	1
   45	2
   40	3
   35	4

   
   
4. Secure the Front Assembly using the Back Plate.
   To do this, place the Back Plate (ensuring the correct side placement).
   
5. Door Sensor Installation
   Adjust the position of the door sensor according to the door handling (left or right hand installation).
   Use the 2 x 5mm (0.19") screws to secure the door sensor to the back plate.
   
6. Fit in the Rubber Gasket
   Insert the front assembly cable through the rectangular hole on the rubber gasket.
   The hole should be on the right side of the rubber gasket.
   
7. Connect Assembly Cable
   Connect the sensor cable to the Back Assembly then connect the assembly cable from the Front assembly through the 54mm (2.12") hole to the Back Assembly. Ensure that the wire is installed properly and securely.
   
8. Remove Battery Cover from the Back Assembly
   
9. Fit Back Assembly to the Door Tailpiece
   Ensure thumbturn position is turned to 'unlock' position.
   
10. Secure the Back Assembly
    Do not overtighten the screws
    
11. Insert 4 AA Alkaline Batteries and push the battery case lid inwards to close
    

Test Lock

Place hand over your lock to activate touchpad and hold 'Unlock' icon to lock.

Does your bolt lock?
>Yes
Congrats! Your lock is correctly installed. Proceed to next steps.
>No
Bummer! Does the bolt lock and unlock when you turn the thumbturn?
>No
Tailpiece and/or thumbturn incorrectly set
Troubleshoot: Dissemble lock and install it again.
Yes
Left-Right toggle incorrectly set
Troubleshoot: Try Setting the left-right toggle on your back assembly to the correct side.

Still experiencing issues?
Go to igloohome.co/support for more help

Prepare the Door Frame

1. Ensure to align the lock to the door frame and mark it down.
   
2. Mark out where the bolt tongue locks then drill a corresponding hole on door frame. Chisel to fit the strike plate in as well.
   
3. Secure strike plate housing and strike plate using 2x 25mm (0.98") wood screws.
   
4. Paste the magnet opposite the door sensor.
   

User Guide

Lock Anatomy

Front & Back Assembly

Features

PIN / Bluetooth Unlock

Lock

	Auto Lock Heighten security and throw off onlookers by entering random digits before your actual PIN code.		Manual Relock Hold the 'Unlock' button for 1 second to manually lock the Deadbolt 2S.
	Auto Unlock Automatically unlock your door when the lock senses your app within the set Bluetooth range.

Battery

Emergency Jumpstart Easily jumpstart the lock with a 9V battery if batteries are drained.

Low Battery Alert An intuitive audio and LED alert will prompt you to change the batteries when it runs low.

Security / Alarms

	Security Lockout Keypad is disabled after several incorrect access attempts to ensure your property is always secure.		Tamper Alarm The lock will sound an alarm if it is being pried from the door to alert and deter potential tampering attempts.
	Privacy Mode Disable all modes of access except the Master Bluetooth key to prevent unwanted entries into your property.		Obstruction Alarm The lock will sound an alarm if the bolt tongue cannot be extended or retracted fully to alert the user of any obstructions.
	Decoy PIN Code Heighten security and throw off onlookers by entering random digits before your actual PIN code.

Others

Volume Control Adjust the volume according to your preference. Select from levels 0 (mute) to 5 (loudest).

Mode of Access

Unlocking

	PIN Code Key in your PIN code and press 'Unlock' icon		Guest Bluetooth Key
	Bluetooth Basic Unlock On your app, tap on the Bluetooth Unlock button and tap on your lock		Physical Key Use the physical key to unlock the door
	Thumbturn Use thumbturn at the back of lock

Locking

	'Unlock' Key Press and hold		Physical Key Use the physical key to lock the door
	Auto Lock Works only with the Re-lock Sensor		Thumbturn Use thumbturn at the back of lock

App Onboarding

1. Download the igloohome app
   The mobile app is available for free on the App Store and Google Play Store!
   App Store
   
   
   
   Google Play
   
   
2. Register for an igloohome account
   1. Launch the igloohome app and tap [Create new account]
   2. Fill in the fields shown on the screen.
   3. Accept the terms of services and privacy policy.
   4. Tap [Create account].
   5. Enter the 6-digit OTP sent to your email address.
   6. Tap [Verify].
   7. You now have a verified igloohome account!

If you have forgotten your password,

1. Visit the login page and select [Forgot password?]
2. Enter your registered email address.
3. Press [Submit].
   You will receive an email with a link and instructions on how to reset your password.

3. Pair the lock to your account
   If you're completely new to igloohome:
   Test the lock with the Factory PIN code before you begin the pairing process.
   
   1. Wake the lock up by pressing the touchscreen keypad.
   2. Tap , then enter 1234567890, followed by .
   3. The LED indicator on the lock will flash green when it is successfully unlocked. You will also hear four ascending tones.
      1. Create a property to associate your lock with.
         1. Tap on and select [Add and manage].
         2. Tap on [Manage Properties].
         3. Tap the [+] icon.
         4. Input the name and region of the property, and tap[Submit].
      2. Pair the lock to your account.
         1. Tap on and select [Add and manage].
         2. Tap on the [<] icon.
         3. Tap on [Add Lock].
         4. Select the property you created.
         5. Follow the instructions on the screen.

If you're pairing the lock to an existing igloohome account:

1. Tap on and select [Add and manage].
2. Tap on[Add Lock].
3. Select the property.
4. Follow the instructions on the screen.

4. Change your Master PIN code
   The Master PIN code is automatically set after your lock is successfully paired to your igloohome account.
   This PIN code is unique to your lock. It will always work as long as the lock is paired to your account.
   You can customise this to something that is easier for you.
   Before you do this, ensure you are within Bluetooth range of the lock and your Bluetooth function is turned on.
   1. On the igloohome mobile app, tap onicon.
   2. Tap on[Master PIN Code].
   3. Tap onand enter a new 7 - 9 digit PIN code.
   4. Enter the new PIN code again.
   5. Tap[Confirm].

Managing Access via the app

1. Creating Guest PIN codes
   There are 2 ways to create PIN codes for your guests and family members. Choose from several PIN code validity durations to manage access for different users.
   1. If you are away from your property, generate PIN codes on the go with our unique algo PIN™ technology:
      1. On the igloohome mobile app, tap on the icon.
      2. Tap on [+Access].
      3. Select the access type from the list on the screen.
      4. Fill in the required fields.
      5. Select [algoPIN™].
      6. Tap on [Create PIN code].
   2. If you want to create a customised PIN code, you will need to be within Bluetooth range of the lock with your Bluetooth function turned on:
      1. On the igloohome mobile app, tap on the icon.
      2. Tap on [+Access].
      3. Select the access type from the list on the screen.
      4. Fill in the required fields.
      5. Select [Bluetooth].
      6. Tap on [Create PIN code].

All PIN codes generated by algoPIN™ technology have activation periods.
If they are not used within the period, the PIN codes will be considered invalid.
One-Time & Permanent PIN Codes - 24hrs of being generated
I.e. Generated at 1900hrs today, must be used by 1900hrs tomorrow to activate.
Duration & Recurring PIN Codes - 24hrs from the start date and time of its validity period
I.e. Created for 1900hrs on 1 Jan, must be used from 1900hrs - 2000hrs on 1 Jan to activate.

2. Create Guest Bluetooth Keys
   Allow guests and family members to use their smartphones to unlock the door. When you issue a Bluetooth key, you get real-time updates on who has accessed your property.
   1. On the igloohome mobile app, tap on the.
   2. Tap on [+Access].
   3. Select [Bluetooth Key].
   4. Fill in the required fields.
   5. Tap on [Create Bluetooth Key].
   6. Tap on [Share].
      Your guest can either scan the unique QR code shown on your screen, or you may share the link via your preferred communication method (Text, Email, WhatsApp, Facebook Messenger etc.) to claim the Bluetooth key.
      Your guest will either need to download the igloohome mobile app and register for an account or claim the Bluetooth key with their existing igloohome account.

All Bluetooth keys must be claimed within 1 hour of it being generated. If they are unclaimed within the period, the keys will be considered invalid.
I.e. Generated at 1900hrs today, must be claimed by guest by 2000hrs today.
Bluetooth keys can be revoked by lock owner anytime.

Manage Ecosystem Products via the app

1. Keypad
   1. Pair the Keypad to your account
      Before linking the Keypad to a lock, you need to add the device to your account:
      *Please ensure you are within Bluetooth range of the Keypad and your Bluetooth function is turned on.
      1. Tap on and select [Add and manage].
      2. Select [Manage Keypads].
      3. Tap the [+] icon located on the top right of the screen, or tap the [Add Keypad] button located on the bottom of the screen.
      4. Follow the instructions on the screen.
   2. Link the Keypad to a lock
      *Please ensure you are within Bluetooth range of the lock and Keypad and your Bluetooth function is turned on.
      1. Tap on and select [Add and manage].
      2. Select [Manage Keypads].
      3. Select the Key Fob you want to link.
      4. Follow the instructions on the screen.

2. Key Fob
   1. Pair the Key Fob to your account
      Before linking the Key Fob to a lock, you need to add the device to your account:
      *Please ensure you are within Bluetooth range of the Key Fob and your Bluetooth function is turned on.
      1. Tap on and select [Add and manage].
      2. Select [Manage Key Fobs].
      3. Tap the [+] icon located on the top right of the screen, or tap the [Add Key Fob] button located on the bottom of the screen.
      4. Follow the instructions on the screen.
   2. Link the Key Fob to a lock
      *Please ensure you are within Bluetooth range of the lock and Key Fob and your Bluetooth function is turned on.
      1. Tap on and select [Add and manage].
      2. Select [Manage Key Fobs].
      3. Select the Key Fob you want to link.
      4. Follow the instructions on the screen.
3. Bridge
   1. Link the Bridge to a lock or other ecosystem products
      1. Tap on and select [Add and manage].
      2. Tap [Bridges].
      3. Select the Bridge you want to link your lock to.
      4. Tap [Linked locks and devices].
      5. Tap the [+] icon located on the top right of the screen.
      6. Follow the instructions on the screen.
   2. Unlink the Bridge from a lock or other ecosystem products
      1. Tap on and select [Add and manage].
      2. Tap [Bridges].
      3. Select the Bridge you want to unlink from.
      4. Tap [Linked locks and devices].
      5. Tap next to the selected lock or ecosystem product you want unlinked.

Manage Lock Features

Manage Lock Settings

View Activity Logs

One of the biggest perks of having a smart lock!
You can keep track of all lock activities to ensure you're letting the right ones in.

1. On your igloohome app, tap on .

You will see all PIN code activities from when you last synced the lock with your account, and all Bluetooth key access.

To update all PIN code activity logs:
*Please ensure you are within Bluetooth range of the lock and your Bluetooth function is turned on.

1. On your igloohome app, tap on .
2. Tap the[Sync] button located at the top of the screen.

Note:
This may take up to 5 minutes depending on how often you sync the lock with your account.

Emergency Jumpstart

9V Jumpstart Feature

1. Touch and hold the battery contacts against the 9V jumpstart pin on the lock and you will hear a series of beeps and the keypad will light up.
   
2. While holding the 9V battery to the jumpstart, key in your PIN code on the keypad followed by the 'Unlock' icon
   

Please ensure terminals of the 9V battery are in contact with the Jump Start contact points of the lock for 2 seconds to activate your Deadbolt 2S.

Physical Keys

1. Unlocking Orientation
   Physical keys can only be inserted and removed in this exact same position.
   1. Insert the provided physcial key horizontally.
   2. Turn the key in an anticlockwise direction to unlock.
   3. To remove key, turn the key back to clockwise direction.

Connect with Airbnb

1. Connect with Airbnb
   Airbnb Connect automates the generation of PIN codes for your Airbnb guests based on their approved reservations. It costs USD$4.99 per month, but is currently on free trial.
   Here are the steps to activate Airbnb Connect
   1. Step 1: Connect to your Airbnb
      Under [Account Settings], select [Connect with Airbnb]
   2. Step 2: Connect to Airbnb listings
      Under [Reservations], click the [Add] icon to select a home to connect to. Select Airbnb Listing and PIN Time to associate.
      Note:
      • Emails with PIN code will be sent to the guest between 1 to 48 hours before check-in time (configurable).
      • PINs will only be valid between the check-in and check-out times.
   3. Change Check-in and Check-out time
      Under [Configuration], select [Manage Homes] followed by the listing to view or edit its details.

Notes:

• If the access mail has not been sent, changing your check-in/check-out time via the app modifies the start and end time of the PIN codes to be shared with your guest.
• If the access mail has been sent, changing these details will only affect the next reservation.
• Changing these details on the igloohome app does not update the check-in/check-out time on the listing on the Airbnb website.

2. Disconnect Airbnb
   Should you prefer to generate PIN codes for your guests manually, you may disconnect your Airbnb listing from the igloohome home listing with the steps below.
   1. Under[Reservations], disconnect all the listings (if any).
   2. Under[Account Settings], select [Disconnect with Airbnb].
      Should you wish to completely disconnect your Airbnb account from your igloohome account, make sure that all your Airbnb listings have been disconnected in the above step, then go to:
      Airbnb Host Website > Connected Apps > Select igloohome to disconnect

Audio and LED Indications

Integrations

SmartThings
This lock is supported on SmartThings. To learn how to use your smart lock with SmartThings visit igloohome.co/integrations/smartthings

View the full SmartThings FAQ

Troubleshoot

The lock is not responding at all

• The lock's battery is flat.
• Use an Alkaline 9V Battery to jumpstart the lock and unlock the lock to replace the batteries once you are able to access the battery compartment.

The deadbolt keypad flashes when I activate the keypad

• If the keypad flashes once, the Security Lockout is triggered.
• If the keypad flashes twice, the Keypad Disabled Mode is activated.

I tried to use a 9V Battery to jump start the lock but was unable to.

• Please ensure terminals of the 9V Battery are in contact with the jumpstart contact points of the lock for 2 seconds to activate the lock.
• The 9V Battery terminals must be in constant contact with the lock 9V contact pins while unlocking it with PIN code or Bluetooth.

The deadbolt is locking when it is supposed to unlock or unlock when it is supposed to lock.

• Check the LH/RH toggle and ensure that it is at the correct side.

I have generated my PINs from the app but it doesn't work.

• Do a Bluetooth Unlock or sync and try again.
• Make sure that the generated PIN codes are activated within the activation period before it expires.

Auto lock is not working

• Check if the Relock Sensor is installed correctly.
• Check if Auto Lock is switched on in the mobile app.
• Check if Keypad Disabled Mode or Passage Mode is deactivated.

My lock gives a 3 descending tones every time I activate the keypad.

• The battery is low in battery.
• Unlock the lock to replace the batteries once you are able to access the battery compartment.

I can't scan the QR sticker as it's worned out.

• Use the spare QR sticker that is provided in the Deadbolt 2S box.

The lock is beeping loudly continuously and none of the functions work.

• The tamper alarm is triggered.
• Please ensure that cable between the front and back body are well connected.