igloohome Latch - Smart Lock Manual

Quick-start guide

First steps to using the lock

After installation (paired to app with batteries inserted):

1. To unlock the door,
   • key in PIN code and press ' ', or
   • use Bluetooth unlock via app, or
   • use physical keys to unlock
2. To lock the door
   Latch model auto-locks on door closure

Lock programming

1. To change Custom PIN code:
   On lock: in * 1 0 <Current Custom PIN> <New User PIN (6 Digits)> <New User PIN (6 Digits)
   Note: PIN change will not be reflected on app
2. To set auto-relock
   Latch model auto-locks on door closure

App Programming

1. To change Master PIN code:
   Home > Select Lock > Lock Info > Second tab on bottom (PIN) > Master PIN > 'Edit' icon > Enter PIN code (7-10 digits) > Re-enter PIN code > Confirm > Press any key on your lock
2. To create custom PIN code:
   Home > Select Lock > One Time PIN or Duration PIN > Choose duration (for duration PIN) > Enter visitor name > Add PIN
3. To create and share Bluetooth Key
   Home > Select Lock > Lock Info > Third tab on bottom (Bluetooth Key) > 'Add' icon > Enter details > Create Key > Send Key
4. Reset lock
   Home > Select Lock > Lock Info > Fourth tab on bottom (Status) > Scroll to the bottom > Clear PIN list > OK
   Note: Clearing PIN list will remove all generated PIN codes, but Master PIN will remain the same

Package

Specifications

Installation

Clearance from Door Edge

Door Thickness

Features

Master Bluetooth Key The igloohome smart lock unlocks with Bluetooth via the app.

Master PIN Code The igloohome smart lock unlocks with a permanent Master PIN code.

User PIN Code The mobile app can generate up to 290 PIN codes, with validity duration from One Time, Permanent, or a range from 10 minutes to 24 months.

Wrong Code Entry Limit After 5 unsuccessful attempts at entering a PIN code, the igloohome smart lock will be unresponsive for 5 minutes. Physical key and Bluetooth Unlock can be used to unlock in this state.

Automatic Re-lock After successfully unlocking, the igloohome smart lock will automatically re-lock after a default time of 5 seconds.

Low Battery Consumption 4 AA Alkaline Batteries can allow up to 5000 unlocks (approx. 6 months)

Low Battery Indicator When battery power is low (i.e. left with 50 unlocks), the igloohome smart lock will emit low battery warning sound. The battery level will also be updated on the app during Bluetooth unlock. If battery power runs out, use the 9V jumpstart or physical key override.

Cloud Backup of Master Bluetooth Key Master Bluetooth key is tied to user account instead of phone so any phones logged in to user account can be used to unlock.

Easy Unlock When activated, simply open the application and tap any number on the lock to unlock (the phone and lock should be within the range of 1-2m).

Decoy Code Up 8 decoy digits can be entered prior to the actual PIN code to deter hackers and prevent the PIN code from being exposed.

Using lock on app

Pairing lock to the phone

Download igloohome app from App Store/Google Play

Register a new account or login with an existing account on app

For new users:

1. Select Menu > Set Up Home > Select Your Product >
2. Add New Lock to New Home > Name Your Home and Select City > Next > Home Added (you have added a new home successfully) > OK >
3. Follow Steps For Pairing Lock To App > Select Bluetooth lock > Connecting to device (one beep will sound for successful connection) > Resetting Lock for New Codes > Lock Paired! Enter your lock name > Confirm > Select home(s) to associate with

For current users:

1. Ensure that you have an existing home listing through Menu > Set Up Home > Select Your Product > Manage home(s). Proceed if your home is listed
2. Select Menu > Set Up Home > Select Your Product >
3. Select Add New Lock to Existing Home(s)
4. Follow Steps For Pairing Lock To App > Select Bluetooth lock > Connecting to device (one beep will sound for successful connection) > Resetting Lock for New Codes > Lock Paired! Enter your lock name > Confirm > Select home(s) to associate with

How to check if your lock has been paired successfully
Select Menu > Home > (Ensure that the keybox is currently locked) Click on unlock icon next to lock name >Press any key on your igloohome smart lock > Bolt Unlocking indicates igloolock has been paired successfully. Good job!

On the rare occasion that pairing is unsuccessful, here are some steps you can take

• Try with a different mobile device, using the same username and password
• Update your phone's Operating System to the latest version
• Restart the bluetooth and internet connection on your mobile device
• Restart Igloohome's application on your mobile device
• Ensure that right before you remove one battery for pairing, the touchpad stays awake
• Ensure that during pairing mode (after 2 beeps), the touchpad stays awake
• Switch to brand new batteries

[Lock name can be changed by gently swiping left on current lock name and clicking on edit.]

Setting master pincode

Once user account is paired to the phone, go to the Lock Info page (via Home by clicking on the lock name under your listing)
Click on the PIN tab (second tab on lock info page)
Click on Master PIN code
Click on the edit icon
Enter the new Master Pincode, between 7-10 digits. Re-enter the new Master Pincode in the second line, and click Submit
Within 2 seconds, press any key on your igloolock
Bolt will lock to indicate that Master Pincode has been set successfully

Adding new user code

Go to the Lock Info page (via Home by clicking on the lock name under your listing)

Click on Create PIN code, select One Time PIN or Duration PIN

1. For One Time PIN, enter a description for the PIN and click OK
2. For Duration PIN, select the preferred duration, add a description for the PIN and click Add Duration PIN

On your Lock Info page, under List of PIN codes you should see the new user code
[User code description can be changed by clicking on the '...' next to the code and clicking 'Edit'.]

Amending user code to 6 digits

Once user code is generated, user must key the generated code onto igloolock and click # to activate the code before proceeding.

Enter * 1 0 <Current User Code (8 Digits)> <New User Code (6 Digits)> <New User Code (6 Digits)>
For example, if the generated custom PIN code is 1234 5678, and user would like to change it to 010101, user must key in * 1 0 1234 5678 010101 010101

[Note that master pincodes cannot be changed via this method; instead please refer to #2. Also, the new user code will not appear in the application view under Custom PINs.]

Removing used codes from app view

Go to the Lock Info page (via Home by clicking on the lock name under your listing)
Under List of PIN codes, locate the user code you would like to delete
Click on the "..." next to the PIN code and select 'Remove from List"
The user code will be removed from your app view
[Unused codes cannot be deleted from the lock unless the lock is reset > see next step.]

Resetting lock

Go to the Lock Info page (via Home by clicking on the lock name under your listing)
Click on the Status tab (fourth tab on lock info page)
Click on Clear PIN list and OK
Lock will reset all codes except for Master PIN, and all user codes previously generated are no longer valid

Factory pin

In the factory mode (before pairing), the PIN to unlock is * 1234567890 followed by ' '

For support and enquiries
Singapore
Call us +65 3159 1352
Email us support@igloohome.co
For other countries, please contact your local resellers

Documents / Resources

References

• App Store - Apple
• Google Play

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download igloohome Latch - Smart Lock Manual