igloohome Gate Lock (RM2 / RM2F) - Smart Lock Manual

Introduction

In this guide, you'll find everything you need to get started with your lock. We hope that we've been as comprehensive and informative as possible. After all, we're here to make life easier for you (at least when it comes to your home's access).

If you do not find what you're looking for, we're working on updating it. Or... you could reach out to us at support@igloohome.co because we love interacting with you! Speaking of interaction, let's stay connected regardless. Why don't you join the community of igloohomies worldwide?

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We're always updating our guides because we want to keep things fresh! You can visit igloohome.co/support periodically to view the latest version, unless, this is the latest version.

What's Included

Specifications

Tip: Use recommended battery brands such as Duracell, Energizer, or Panasonic for the best performance and lifespan of the lock. Do not use heavy duty, Everready, GP, or rechargeable batteries.

Lock Anatomy

Front & Back Assembly

*Fingerprint function available for Gate Lock with Fingerprint only.

Installing/Replacing Batteries

1. Loosen the screw with Philips screwdriver (not provided) and remove battery cover.
   
2. Install or replace with 4 new AA alkaline batteries.
   
3. Put back the battery cover and secure it with the screw.
   

Features

PIN / Bluetooth Unlock

Master PIN Code
The lock unlocks with a permanent Master PIN Code.

Guest PIN Code
The igloohome mobile app can generate multiple types of Guest Pin codes, e.g. One-Time, Permanent, Recurring & Duration.

Fingerprint
The lock is able to register up to 100 unique fingerprints. Only available on RM2F.

Master Bluetooth Key
The lock unlocks with Bluetooth via the app.

Guest Bluetooth Key
The igloohome mobile app can generate and share Bluetooth Guest keys.

RFID
The lock is able to register up to 100 key cards.

Lock

Auto Lock
Automatically locks once the gate is shut to give you greater peace of mind.

Sequential Unlock
Unlock both your gate and door at the same time.

Auto Unlock
Automatically unlock your door when the lock senses your app within the set Bluetooth range.

Battery

Emergency Jumpstart
Easily jumpstart the lock with a 9V battery if batteries are drained.

Low Battery Alert
Intuitive audio and visual alerts will prompt you to change the batteries when it runs low.

Security / Alarms

Security Lockout
Keypad is disabled after several incorrect access attempts to ensure your property is always secure.

Privacy Mode
Disable all modes of access except the Master Bluetooth key to prevent unwanted entries into your property.

Decoy PIN Code
Heighten security and throw off onlookers by entering random digits before your actual PIN code.

Intrusion Alarm
The lock will sound off when the door is forced open while the bolt is still extended.

Tamper Alarm
The lock will sound an alarm if it is being pried from the door to alert and deter potential tampering attempts.

Obstruction Alarm
The lock will sound an alarm if the bolt tongue cannot be extended or retracted fully to alert the user of any obstructions.

Others

Volume Control
Adjust the volume according to your preference. Select from levels 0 (mute) to 5 (loudest).

Quiet Unlock
Mute audio indicators while unlocking for quieter access to prevent disturbance.

Learn how to access, activate, and deactivate these features from section Manage Lock Features.

Modes of access

PIN Code

As the owner of the lock, you can use the Master PIN code, issue Guest PIN codes, and test the lock during set-up with the Factory PIN code.

1. Wake the lock up by pressing the touchscreen keypad.
2. Enter a valid PIN code, with or without decoy digits, followed by .
3. The LED indicator on the lock will flash green when it is successfully unlocked. You will also hear four ascending tones.

Bluetooth

This mode requires you to have the igloohome app installed on your mobile phone with a verified account. You can be the owner of the lock, or be a recipient of a Guest Bluetooth Key to use this as a valid mode of access.

1. On the app, select the lock you're trying to access.
2. Tap the on the screen.
3. The LED indicator on the lock will flash blue to establish the Bluetooth connection, then green when it is successfully unlocked. You will also hear four ascending tones.

Note: You need to be within Bluetooth range of the lock, and have your Bluetooth services switched on.

RFID tags & stickers

The lock accepts RFID credentials. You can register up to 100 tags and stickers. Only the provided RFID tags and stickers are recommended. To purchase more, please go to www.igloohome.co/store

1. Tap your RFID tag or sticker on the RFID reader.
2. The LED indicator on the lock will flash green when it is successfully unlocked. You will also hear four ascending tones.

Fingerprint

This mode is available on the Gate Lock with Fingerprint (RM2F). You can register up to 100 fingerprints.

1. Place the registered finger on the fingerprint module.
2. The LED indicator on the lock will flash green when it is successfully unlocked. You will also hear four ascending tones.

Key Fob

The Gate Lock comes with a complimentary Key Fob. We recommend that you mount this inside your home, and near the lock.

1. Press the button on the Key Fob.
2. The LED indicator on the lock will flash blue to establish the Bluetooth connection, then green when it is successfully unlocked. You will also hear four ascending tones.

Note: The Key Fob needs to be used within Bluetooth range of the lock.

Mechanical keys

This can only be accessed from the back assembly. In case of unforeseen circumstances, you will never be locked in.

1. Insert the key into the keyhole.
2. Turn the key anti-clockwise to retract the lock's bolt tongue.

App Onboarding

Download the igloohome app

The mobile app is available for free on the App Store and Google Play Store!

Register for an igloohome account

1. Launch the igloohome app and tap [Create new account].
2. Fill in the fields shown on the screen.
3. Accept the terms of services and privacy policy.
4. Tap [Create account].
5. Enter the 6-digit OTP sent to your email address.
6. Tap [Verify].
7. You now have a verified igloohome account!

If you have forgotten your password,

1. Visit the login page and select [Forgot password?].
2. Enter your registered email address.
3. Press [Submit].

You will receive an email with a link and instructions on how to reset your password.

Pair the lock to your account

If you're completely new to igloohome:
Test the lock with the Factory PIN code before you begin the pairing process.

1. Wake the lock up by pressing the touchscreen keypad.
2. Tap , then enter 1234567890, followed by .
3. The LED indicator on the lock will flash green when it is successfully unlocked. You will also hear four ascending tones.
   1. Create a property to associate your lock with.
      1. Tap on and select [Add and manage].
      2. Tap on [Manage Properties].
      3. Tap the [+] icon.
      4. Input the name and region of the property, and tap [Submit].
   2. Pair the lock to your account.
      1. Tap on and select [Add and manage].
      2. Tap on the [<] icon.
      3. Tap on [Add Lock].
      4. Select the property you created.
      5. Follow the instructions on the screen.
   3. If you're pairing the lock to an existing igloohome account:
      1. Tap on and select [Add and manage].
      2. Tap on [Add Lock].
      3. Select the property.
      4. Follow the instructions on the screen.

Change your Master PIN code

The Master PIN code is automatically set after your lock is successfully paired to your igloohome account.

This PIN code is unique to your lock. It will always work as long as the lock is paired to your account.

You can customise this to something that is easier for you.

Before you do this, ensure you are within Bluetooth range of the lock and your Bluetooth function is turned on.

1. On the igloohome mobile app, tap on the icon.
2. Tap on [Master PIN Code].
3. Tap on and enter a new 7 - 9 digit PIN code.
4. Enter the new PIN code again.
5. Tap [Confirm].

Managing Access via the app

Fingerprint Registration

Up to 10 authorized fingerprints can be added to the Padlock Lite

1. On the igloohome mobile app, tap on the icon.
2. Tap on [+Access].
3. Select the access type from the list on the screen.
4. Fill in the required fields.
5. Select [algoPIN™].
6. Tap on [Create PIN code].

If you want to create a customised PIN code, you will need to be within Bluetooth range of the lock with your Bluetooth function turned on:

1. On the igloohome mobile app, tap on the icon.
2. Tap on [+Access].
3. Select the access type from the list on the screen.
4. Fill in the required fields.
5. Select [Bluetooth].
6. Tap on [Create PIN code].

All PIN codes generated by algoPIN™ technology have activation periods.
If they are not used within the period, the PIN codes will be considered invalid.

One-Time & Permanent PIN Codes - 24hrs of being generated
I.e. Generated at 1900hrs today, must be used by 1900hrs tomorrow to activate.

Duration & Recurring PIN Codes - 24hrs from the start date and time of its validity period
I.e. Created for 1900hrs on 1 Jan, must be used from 1900hrs - 2000hrs on 1 Jan to activate.

Create Guest Bluetooth Keys

Allow guests and family members to use their smartphones to unlock the door. When you issue a Bluetooth key, you get real-time updates on who has accessed your property.

1. On the igloohome mobile app, tap on the .
2. Tap on [+Access].
3. Select [Bluetooth Key].
4. Fill in the required fields.
5. Tap on [Create Bluetooth Key].
6. Tap on [Share].

Your guest can either scan the unique QR code shown on your screen, or you may share the link via your preferred communication method (Text, Email, WhatsApp, Facebook Messenger etc.) to claim the Bluetooth key.

Your guest will either need to download the igloohome mobile app and register for an account or claim the Bluetooth key with their existing igloohome account.

All Bluetooth keys must be claimed within 1 hour of it being generated. If they are unclaimed within the period, the keys will be considered invalid.
I.e. Generated at 1900hrs today, must be claimed by guest by 2000hrs today.

Bluetooth keys can be revoked by lock owner anytime.

Register RFID Credentials

You will need to be near your lock to register new RFID tags and/or stickers.

1. On the igloohome mobile app, tap on the icon.
2. Tap on [+Access].
3. Select [RFID tags/stickers].
4. The lock will sound off an alert (long beep).
5. After this, tap the RFID tag or sticker against the icon on the lock.
6. Fill in the required fields.
7. Tap [Done] to complete the registration of the new RFID tag or sticker.

Register Fingerprints

You will need to be near your lock to register new fingerprint profiles.

1. On the igloohome mobile app, tap on the icon.
2. Tap on [+Access].
3. Select [Fingerprints].
4. After reading the instructions, tap [Next].
5. Fill in the required fields.
6. Follow the instructions shown on your screen to register a new fingerprint.
   *Finger must be placed on the module at least thrice during the process.
7. Upon successful registration, lock will sound off an alert (4 ascending tones).
8. Tap [Done] to complete the registration of a new fingerprint.

View All Created Access

You will need to be near your lock to register new fingerprint profiles.

1. On the igloohome mobile app, tap on the icon.
2. Tap on [+Access].
3. Select [Fingerprints].
4. After reading the instructions, tap [Next].
5. Fill in the required fields.
6. Follow the instructions shown on your screen to register a new fingerprint.
   *Finger must be placed on the module at least thrice during the process.
7. Upon successful registration, lock will sound off an alert (4 ascending tones).
8. Tap [Done] to complete the registration of a new fingerprint.

Revoke Created Access

PIN Codes

*Please ensure you are within Bluetooth range of the lock and your Bluetooth function is turned on.

1. On your igloohome app, tap on .
2. In the 'Active' or 'Pending' tabs, select the PIN code you want to delete.
3. From the expanded view, tap on the icon.
4. Tap the [Delete] button.

Your lock's LED indicator will flash blue and the process is complete once your screen removes the deleted PIN code from the list.

Bluetooth keys

*Bluetooth keys can be revoked anytime without being within Bluetooth range of the lock or having your Bluetooth function turned on.

1. On your igloohome app, tap on .
2. In the 'Active' or 'Pending' tabs, select the Bluetooth key you want to delete.
3. From the expanded view, tap on the icon.
4. Tap the [Delete] button.

Your screen will remove the deleted Bluetooth key from the list and the process is complete.

RFID tags & stickers

*Please ensure you are within Bluetooth range of the lock and your Bluetooth function is turned on.

1. On your igloohome app, tap on .
2. In the 'Active' tab, select the registered RFID tag or sticker you want to delete.
3. From the expanded view, tap on the icon.
4. Tap the [Delete] button.

Your lock's LED indicator will flash blue and the process is complete once your screen removes the deleted RFID tag or sticker from the list.

Fingerprints

*Please ensure you are within Bluetooth range of the lock and your Bluetooth function is turned on.

1. On your igloohome app, tap on .
2. In the 'Active' tab, select the registered fingerprint you want to delete.
3. From the expanded view, tap on the icon.
4. Tap the [Delete] button.

Your lock's LED indicator will flash blue and the process is complete once your screen removes the deleted fingerprint from the list.

Manage Ecosystem Products via the app

Key Fob

1. Pair the Key Fob to your account
   Before linking the Key Fob to a lock, you need to add the device to your account:
   *Please ensure you are within Bluetooth range of the Key Fob and your Bluetooth function is turned on.
   1. Tap on and select [Add and manage].
   2. Select [Manage Key Fobs].
   3. Tap the [+] icon located on the top right of the screen, or tap the [Add Key Fob] button located on the bottom of the screen.
   4. Follow the instructions on the screen.
2. Link the Key Fob to a lock
   *Please ensure you are within Bluetooth range of the lock and Key Fob and your Bluetooth function is turned on.
   1. Tap on and select [Add and manage].
   2. Select [Manage Key Fobs].
   3. Select the Key Fob you want to link.
   4. Follow the instructions on the screen.

View the full Key Fob User Guide

Bridge

1. Link the Bridge to a lock or other ecosystem products
   1. Tap on and select [Add and manage].
   2. Tap [Bridges].
   3. Select the Bridge you want to link your lock to.
   4. Tap [Linked locks and devices].
   5. Tap the [+] icon located on the top right of the screen.
   6. Follow the instructions on the screen.
2. Unlink the Bridge from a lock or other ecosystem products
   1. Tap on and select [Add and manage].
   2. Tap [Bridges].
   3. Select the Bridge you want to unlink from.
   4. Tap [Linked locks and devices].
   5. Tap next to the selected lock or ecosystem product you want unlinked.

View the full Bridge User Guide.

Manage Lock Features

Manage Lock Settings

View Activity Logs

One of the biggest perks of having a smart lock!
You can keep track of all lock activities to ensure you're letting the right ones in.

1. On your igloohome app, tap on .

You will see all PIN code activities from when you last synced the lock with your account, and all Bluetooth key access.

To update all PIN code activity logs:

*Please ensure you are within Bluetooth range of the lock and your Bluetooth function is turned on.

1. On your igloohome app, tap on .
2. Tap the [Sync] button located at the top of the screen.

Note:
This may take up to 5 minutes depending on how often you sync the lock with your account.

Audio and LED indications

Integrations

SmartThings

This lock is supported on SmartThings. To learn how to use your smart lock with SmartThings visit igloohome.co/integrations/smartthings

View the full SmartThings FAQ

Other Services

This lock supports iglooconnect and igloodeveloper services.

iglooconnect

iglooconnect is a platform for you to integrate your locks with a myriad of third-party services. Whether it's managing facility booking, property management or vacation rental hosting, iglooconnect lets you simplify workflows. If you're a lock owner that's looking to get more out of your device, connect to our network of service providers' apps or platforms with a few simple clicks.

For more information, visit https://www.igloocompany.co/iglooconnect.

igloodeveloper

igloodeveloper lets you manage access via our software and smart access products through API and SDK documentations.

For more information, visit https://www.igloocompany.co/igloodeveloper.

Troubleshoot

Pairing is unsuccessful

• Try with a different mobile device, using the same username and password
• Update your phone's operating system to the latest version
• Restart the Bluetooth and Internet connection on your mobile device
• Restart igloohome app on your mobile device
• Switch to a new set of batteries

Bluetooth Key is not working

• Restart the Bluetooth and Internet connection on your mobile device
• Check on the timezone of the home listing against your phone time
• Check if the Bluetooth Key is expired. It must be accepted within 1 hour of generation
• Update your igloohome app to the latest version
• Switch to a new set of batteries for the lock

Generated PIN codes do not work

• Make sure that the generated PIN codes are activated within the given hours
• Do a Bluetooth Unlock to refresh the app
• PIN codes may have been customised or expired

Keypad does not light up

• The lock battery is flat
• Use a 9V battery to jumpstart and unlock the lock to replace the batteries
• Please ensure that you unlock it with a valid access mode within 20 seconds

Unable to use a 9V battery to jumpstart the lock

• Please ensure the two pins of the battery is in contact with the 9V jumpstart contact points securely while unlocking it
• Please ensure that you unlock it with a valid access mode within 20 seconds
• Please ensure that the 9V battery has sufficient power

Keypad is flickering

• The lock is low on battery. Switch to a new set of batteries.

Keypad lights up on touch only

• Check if the lock is in privacy/passage mode or security lockout mode
• Check that your lock is not muted

Auto Lock is not working

• Check battery level of the lock
• Make sure you have enabled Auto Lock function on the app and the striker has been installed correctly on the door frame

Slow Locking / Unlocking

• The lock is low in battery. Switch to a new set of batteries.

Missing Activity Logs

• The lock stores 299 activity logs by default (with sequential unlock feature it stores 100 activity logs)
• The user should sync the lock regularly to ensure that the activity logs are extracted and stored on the app.

For enquiries go to:
igloohome.co/support