igloohome Rim Lock for Wooden Doors (RW1) Manual

Welcome

This guide will get you up and running with your Rim Lock for Wooden Door.
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What's Included

Specifications

* DO NOT USE: Heavy Duty, Eveready, GP, or rechargeable batteries. Please note that using recommended battery brands such as Panasonic, Duracell, or Energizer will improve the performance and lifespan of the lock.

Installation Guide

Requirements

Measurements

1. Supported Wooden Door Thickness: 25 - 60 mm
2. > 30mm
3. Backset: 66mm (for striker position adjacent to back body)
4. > 166mm (for striker position adjacent to back body)

Checking Lock Orientation

1. Back Assembly Orientation
   

Installing/Replacing Batteries

Installation Instructions

1. Door Preparation
   Using the provided drill sheet, drill a 32mm (diameter) hole where the lock will be installed.
   
2. Preparing the Back Assembly
   Remove both screws from the back assembly in order to remove the base plate.
   
3. Installing the Front Assembly
   Install the front assembly on the door's exterior. Secure it in place with the base plate on the door's interior with the provided screws.
   * NOTE: The length of screws to be used depends on the thickness of your door.
   
4. Securing the Base Plate
   Use the six screws to secure the base plate in place.
   
5. Inserting the Connecting Cable
   Insert the connecting cable firmly into the back assembly.
   
6. Installing the Back Assembly
   Align the back assembly with the base plate and secure it with four screws.
   
7. Installing the Striker
   Position the striker on the door frame such that the bolt tongue can extend smoothly into the striker. Use provided shim plates if needed. Secure the striker with four screws, if needed, use longer ones provided.
   Position: Adjacent to Back Assembly
   (backset distance 66mm)
   
   Position: Perpendicular to Back Assembly
   (backset distance 90mm)
   Note: Backset needs to be > 90mm to fit striker in perpendicular position.
   
8. Inserting the Batteries and Completing the Installation
   Insert the batteries and slide battery cover into place. Installation is complete once the lock powers up and a start-up alert is heard.
   

User Guide

Lock Anatomy

Front & Back Assembly

Features

PIN / Bluetooth Unlock

	Master PIN Code The lock unlocks with a permanent Master PIN Code.		Master Bluetooth Key The lock unlocks with Bluetooth via the app.
	User PIN Code The igloohome mobile app can generate multiple types of User Pin codes, e.g. One-Time, Permanent, Recurring & Duration.		Bluetooth Guest Key The igloohome mobile app can generate and share Bluetooth keys.
			RFID The lock is able to register up to 100 key cards.

Lock

Auto Lock The lock automatically locks when door is closed. User can configure the delay or deactivate relock if they prefer to.

Manual Relock User can press and hold the "unlock" icon on the keypad to manually lock the lock.

Battery

Emergency Jumpstart Easily jumpstart the lock with a 9V battery as an emergency measure if batteries are drained.

Low Battery Alert An intuitive audio and LED visual alert will prompt you to change the batteries when it runs low.

Security / Alarms

	Security Lockout Keypad or RFID is disabled after several incorrect access attempts to ensure your property is always secure.		Activity Logs Entry via PIN codes and Bluetooth Key will be logged in the app. Bluetooth key access logs are updated in real-time and PIN code access logs are updated when the owner uses a bluetooth key or update logs.
	Privacy Mode When enabled, lock will only unlock via master Bluetooth key. PIN codes, RFID credentials will not be accepted until function is disabled.
	Passage Mode Activate Passage mode via the Multi- Function Button or turning auto lock off via Bluetooth.		Obstruction Alarm The lock will sound an alarm if the deadbolt tongue cannot be extended or retracted fully to alert the user of any obstructions.
	Decoy PIN Code Enter random digits before your PIN Code to reduce risk of intruders checking fingerprints.		Intrusion Alarm The lock will sound off when the door is forced open while the bolt is still extended.
	Tamper Alarm The lock will sound an alarm if it is being pried from the door to alert and deter potential tampering attempts.

Others

Volume Control Volume is adjustable to your preference. Select from 0 (mute) to 5 (loudest).

Quiet Unlock Mute audio indicators while unlocking for quieter access to prevent disturbance.

Unlocking from the Outside

1. Bluetooth
   1. Open your igloohome app
      
   2. Tap on the icon
      
   3. The LED Indicator will flash green twice with 4 short ascending tones once unlocked.
      
2. PIN Code
   
   1. Press any button on the keypad to wake device up
   2. Key in a valid PIN code (with or without masking pins) followed by the icon
   3. The LED Indicator will flash green twice with 4 short ascending tones once unlocked.
3. RFID
   1. Tap the registered RFID tags/stickers on the icon
      
   2. The LED Indicator will flash green twice with 4 short ascending tone once unlocked.
      
4. Quiet Unlock
   1. Press the "Unlock" button on the keypad
      
   2. Use any registered RFID or valid pin
      
   3. The lock will unlock quietly without any audio indicators.

*When the door locks next, it will also lock quietly without any audio indicators.
After that, audio indicators will resume unless "Quiet Unlock" is performed again.

Unlocking from the Inside

1. Multi-Function Button
   Press the Multi-Function Button to Unlock.
   
2. Bluetooth Unlock
   
   1. Open your igloohome app
   2. Tap on icon
   3. The LED indicator will flash green twice with 4 short ascending tones once unlocked.
3. Thumbturn
   Twist the thumbturn in an anti-clockwise direction to unlock.
   

Locking from the Outside

Locking from the Inside

1. Multi-Function Button
   In the case that Auto Lock function is disabled or does not work, after closing the door, user can alternatively press the Multi-Function Button to manually lock the Rim Lock for Wooden Door from the inside.
   

App Onboarding

1. Test Factory PIN Code Unlock
   In the factory mode (before pairing), the PIN to unlock is 1234567890
2. Register as a Lock User
   1. Download the igloohome app from App store / Play store.
      
      
   2. Create an account and login.
3. Pairing
   
   1. Select [Add new igloohome lock]
      Note: For existing users with other paired locks, go to [Add and Manage], select [Add Locks] and follow the instructions.
4. Setting Master PIN code
   Before proceeding, turn on your Bluetooth and ensure that you are within Bluetooth range of the lock. Go to [Access] and customize your [Master PIN] by editing it.

Managing Access in App

1. Creating PIN codes
   PIN codes can be generated on the app under [Access], create [+Access] and choose either One-Time, Permanent, Duration PIN or Recurring PIN.
   Pin codes will expire if it's not use within its activation period. Refer to the table below.

   PIN Type	Use PIN within*
   One-Time PIN	24 hrs of generation
   Permanent PIN	24hrs of generation
   Duration PIN	24hrs from the start time
   Recurring PIN	24hrs from the start time

   Note: Duration PIN code end times can be customised within a 28-day timeframe.
   Past this timeframe, the end time will automatically be configured to the start time.
2. Bluetooth Guest Key
   Bluetooth Guest Key can be shared with other users for mobile access. It allows your guests to unlock the lock via Bluetooth.
   There are 3 steps to using a Shared Bluetooth Key
   1. Under [Access], create [+Access] and choose [Bluetooth Key] under [Access Type]. Proceed to share the key after it is created.
   2. Guest receives the Bluetooth Key by one of these methods:
      • Clicking the URL given and follow the instructions.
      • Claiming Bluetooth Key under [Add and Manage].
   3. Guest can now use the Bluetooth Key under the Guest Bluetooth Key Section whenever he/she is within Bluetooth range.

Notes:

• The owner can revoke the Bluetooth Key in App.
• Bluetooth Key must be accepted within 1 hour generation.

3. Adding Key Card
   1. Under [Access], select [+Access] followed by [Keycard].
   2. Wait until the confirmation of the lock by an audio indicator (long beep).
   3. Tap key card(s) on the lock to add and then rename the key card(s) on the App right away.
   4. Follow instructions on the app and select [Done] to complete the process.

Lock Behaviour

1. Security Lockout
   After several incorrect PIN code or RFID attempts, the corresponding entry method will be locked out and the security alarm will be triggered.
   Note: You may attempt other methods of entry (Bluetooth unlock, manual unlock via MultiFunction button etc.) to override the lockout mode.

   	Security Lockout
   Triggered by	5 consecutive invalid PIN or RFID attempts by default (Configurable via Bluetooth)
   Disabled by	After 1 / 5 / 10 Minutes or Any other unlocking methods
   Behaviour	If keypad is disabled - single flash when keypad is triggered If RFID is disabled - RFID reader will not read any RFID cards
   Duration	Please refer to table below.

   Triggered	Security Alarm	Security Lockout
   1st Time	30 Sec	1 Min
   2nd Time	60 Sec	5 Min
   3rd and Consecutive Time	90 Sec	10 Min

2. Privacy Mode
   Privacy Mode prevents others from using PIN code and RFID tag/stickers to unlock when you are inside the property. It can be activated when the Rim Lock for Wooden Door is locked.
   Note: Bluetooth can be used to unlock in this mode.

3. Passage Mode
   Passage Mode enables you to have easy access during high human traffic flow by deactivating auto lock. It can be activated when the Rim Lock for Wooden Door is unlocked.
   Method 1: Turn off auto lock under lock settings via Bluetooth
   Method 2: Holding on to the Multi-Function Button

   	Passage Mode
   Activated by	Holding on to the Multi-Function Button until 3 short ascending beeps are heard.
   Deactivated By	Holding on to the Multi-Function Button until 3 short descending beeps are heard or Any other unlocking methods.
   Behaviour	Double flash when keypad is triggered and lock will not accept any RFID.

Emergency Jumpstart

9V Jumpstart

1. Hold the battery contacts against the 9V jumpstart contact points on the lock. You will hear a series of beeps and the keypad will light up.
   
2. While holding the 9V battery to the jumpstart, key in your PIN code on the keypad followed by the icon. Please ensure terminals of the 9V battery are in contact with the jumpstart contact points of the lock for 2 seconds to activate your lock.
   

Ensure the 9V battery terminals touch the jumpstart contact points of the lock.

Audio and LED indications

Troubleshoot

Pairing is unsuccessful

• Try with a different mobile device, using the same username and password
• Update your phone's operating system to the latest version
• Restart the Bluetooth and Internet connection on your mobile device
• Restart igloohome app on your mobile device
• Switch to a new set of batteries

Bluetooth Key is not working

• Restart the Bluetooth and Internet connection on your mobile device
• Check on the timezone of the home listing against your phone time
• Check if the Bluetooth Key is expired. It must be accepted within 1 hour of generation
• Update your igloohome app to the latest version
• Switch to a new set of batteries

Generated PIN codes do not work

• Make sure that the generated PIN codes are activated within the given hours
• Do a Bluetooth Unlock to refresh the app
• PIN codes may have been customised or expired

Keypad does not light up

• The Rim Lock for Wooden Door battery is flat
• Use a 9V battery to jumpstart the lock and unlock the Rim Lock for Wooden Door fto replace the batteries
• Please unlock within 20 seconds

Unable to use a 9V battery to jumpstart the lock

• Please ensure the two pins of the battery is in contact with the 9V jumpstart contact points securely while unlocking it
• Please unlock within 20 seconds
• Please ensure that the 9V battery has sufficient power

Keypad is flickering

• The Rim Lock for Wooden Door is low in battery. Switch to a new set of batteries

Keypad lights up on touch only

• Check if the Rim Lock for Wooden Door is in privacy/ passage mode or security lockout mode
• Check that your lock is not muted

Auto Lock is not working

• Check battery level of the lock
• Make sure you have enabled Auto Lock function on the app and the magnet sensor has been installed on the door frame

Slow locking / Unlocking

• The Rim Lock for Wooden Door is low in battery. Switch to a new set of batteries

For enquiries go to: igloohome.co/support