igloohome Rim Lock (IGR1) - Smart Lock Manual

Welcome!

This guide will get you up and running with your igloohome Metal Gate Rim Lock. In the meantime, you should follow igloohome on Facebook and Youtube!

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What's Included

Specifications

* DO NOT USE: Heavy Duty, Eveready, GP, or rechargeable batteries. Please note that using recommended battery brands such as Panasonic, Duracell, or Energizer will improve the performance and lifespan of the lock.

Installation Guide

Requirements

Measurements

1. supported gate thickness: ≤ 30mm
   ignore if using provided wooden block for installation on gate
2. 20mm
3. 39mm

Prepare Lock For Installation

1. LH/RH gate and Back Assembly orientation
   
2. Remove Battery Cover from the Back Assembly
   

Installation Instructions

1. Insert the connector cable of the front assembly through hole and base plate
   Place the front assembly in position on the front of the gate and pull the connector cable through the hole and the slot of the base plate.
   
2. Adjust the base plate position and secure it in place
   Position the base plate such that it is close to the edge of the gate (recommended backset distance is 39mm), and then secure the base plate to the front assembly with the 2 x (M5 x 15) screws, followed by 4 x (P4 x 20) screws.
   
3. Insert connector cable to back assembly and install back assembly to base plate
   Insert the connector cable onto the Back Assembly, and then secure the Back Assembly to the Base Plate with 4 x (M4 x 8) screws.
   
4. Position the striker on the adjacent gate frame
   Position the striker on the adjacent gate frame, taking care to adjust it such that the deadbolt on the back assembly can extend smoothly into the striker (use the provided shim plates if needed). At the same time, ensure the distance between the striker and back assembly is no more than 8mm*.
   * NOTE: You can insert batteries into the back assembly and check if auto-relock works well
   
5. Secure the striker and install striker cover
   Secure the striker onto the gate with 4 x (M4 x 8) screws. Next, place the striker cover over it and secure with 2 x (M3 x 6) screws.
   
6. Insert 4 AA Alkaline Batteries and push the battery cover downwards to close.
   You will hear the start-up beeps as the product powers up. Secure the battery cover with the hex key and installation is now complete.
   

User Guide

Lock Anatomy

Front & Back Assembly

Features

PIN / Bluetooth Unlock

	Master PIN Code The igloohome Rim Lock unlocks with a permanent Master PIN Code		Bluetooth Master Key The igloohome Rim Lock unlocks with Bluetooth via the app.
	User PIN Code The igloohome mobile app can generate multiple types of User Pin codes, e.g. One-Time, Permanent & Duration.		Bluetooth Guest Key Bluetooth keys based on duration can be generated and shared with guests.
			RFID The igloohome Rim Lock is able to register up to 100 key cards.

Lock

Auto Re-lock The igloohome Rim Lock relocks automatically when door is closed. User can configure the delay or deactivate relock if they prefer to.

Manual Re-lock User can press and hold the "unlock" icon on the keypad to manually lock the Rim Lock.

Battery

Emergency Jump-start If battery power is drained, an external 9 Volt battery can be used to provide emergency power. The 2 contact points of the battery must be aligned with the 2 contact points on the Rim Lock.

Low Battery When battery power is low (i.e. less than 20%), the red LED will pulse and there will be short beeps when the mortise locks or unlocks. The battery level will also be updated on the app during Bluetooth unlock. If battery power runs out, use the 9V jumpstart or physical key override.

Security / Alarms

	Keypad Security Lockout Be assured with an additional layer of security with the keypad lockout if the keypad is being tampered. User can configure number of incorrect attempts to trigger lockout.		Activity Logs Entry via PIN codes and Bluetooth Key will be logged in the app. Bluetooth key access logs are updated in real-time and PIN code access logs are updated when the owner uses a bluetooth key or update logs.
	Obstruction Alarm Will keep ringing when the Mortise lock is unable to lock/unlock fully. This happens when the lock is low in battery, or the mortise alignment is off. If the warning sound continues, please change the batteries or close the door fully. To disable the alarm: tap on keypad, or unlock by pressing the Multi-Function button.		Fire Alarm Unlocks automatically when its sensors detect high temperatures.
			Tamper Alarm The lock will sound if intruders try to pry the lock from the door.
	Keypad Disabled Mode Disable the keypad to prevent PIN code entry from outside via the Multi Function Button.		Passage Mode Activate Passage mode via the Multi- Function Button or turning auto relock off via Bluetooth.
	Masking Security Code Enter random digits before your PIN Code to reduce risk of intruders checking fingerprints.		Intrusion Alarm The lock will sound off if intruders force open the door when the bolt is still locked

Others

Volume Control There are 6 volume levels, including mute.

Unlocking from the Outside

1. Bluetooth
   1. Open your igloohome app
      
   2. Tap on the "Bluetooth Unlock" button
      
   3. The status indicator will flash green twice with 4 short ascending tones once unlocked.
      
2. PIN Code
   
   1. Press any button on the keypad to wake device up
   2. Key in a valid PIN code (with or without masking pins) followed by the "Unlock Icon"
   3. The status indicator will flash green twice with 4 short ascending tones once unlocked.
3. RFID
   1. Hold the registered card and move it closer towards the "RFID icon" on the top of the Rim Lock.
      
   2. The status indicator will flash green twice with 4 short ascending tone once unlocked.
      
4. Key Fob
   1. Press the button on the key fob. LED indicator on the key fob will start flashing blue
      
   2. Paired locks within range (up to 5) will unlock, and the LED indicator will turn green
      

Unlocking from the Inside

1. Key Fob
   1. Press the button on the key fob. LED indicator on the key fob will start flashing blue
      
   2. Paired locks within range (up to 5) will unlock, and the LED indicator will turn green
      
2. Bluetooth Unlock
   1. Open your igloohome app
      
   2. Tap on the "Bluetooth Unlock" button
      
   3. The status indicator will flash green twice with 4 short ascending tones once unlocked.

Locking from the Outside

1. Auto Relock
   The igloohome Rim Lock relocks automatically when door is closed. User can configure the delay or deactivate* relock if they prefer to.
   Note: Function will only work when Sensor is installed.
   *Even if auto-relock is disabled, as a security feature, the mortise will still lock after 30s if it is unlocked using the multi-function button/ BT unlock and door is not opened.
   
2. Manual Relock
   Press and hold the Unlock icon on the bottom right of the keypad for 2 seconds until the status indicator will show green with a long beep.
   Note: Used when Auto Relock is "Off"
   

1. Test Factory PIN Code Unlock
   In the factory mode (before pairing), the PIN to unlock is 1234567890
2. Register as a Lock User
   1. Download the igloohome app from App store / Play store.
      
      
   2. Create an account and login.
3. Pairing
   
   1. Select [Add new igloohome lock]
      Note: For existing users with other paired locks, go to [Add and Manage], select [Add Locks] and follow the instructions.
4. Setting Master PIN code
   Before proceeding, turn on your Bluetooth and ensure that you are within Bluetooth range of the lock. Go to [Access] and customize your [Master PIN] by editing it.

Troubleshooting

Pairing is unsuccessful

• Try with a different mobile device, using the same username and password
• Update your phone's operating system to the latest version
• Restart the Bluetooth and Internet connection on your mobile device
• Restart igloohome app on your mobile device
• Switch to a new set of batteries

Bluetooth Key is not working

• Restart the Bluetooth and Internet connection on your mobile device
• Check on the timezone of the home listing against your phone time
• Check if the Bluetooth Key is expired. It must be accepted within 1 hour of generation
• Update your igloohome app to the latest version
• Switch to a new set of batteries

Generated PIN codes do not work

• Make sure that the generated PIN codes are activated within the given hours
• Do a Bluetooth Unlock to refresh the app
• PIN codes may have been customised or expired

Keypad does not light up

• The Rim Lock battery is flat
• Use a 9V battery to jumpstart the lock and unlock the Rim Lock to replace the batteries
• Please unlock within 20 seconds

Unable to use a 9V battery to jumpstart the lock

• Please ensure the two pins of the battery is in contact with the 9V jumpstart pin securely while unlocking it
• Please unlock within 20 seconds
• Please ensure that the 9V battery has sufficient power

Keypad is flickering

• The Rim Lock is low in battery. Switch to a new set of batteries

Keypad lights up on touch only

• Check if the Rim Lock is in keypad lockout / passage mode or security lockout mode
• Check that your lock is not muted

Re-lock is not working

• Check battery level of the lock
• Make sure you have enabled auto relock function on the app and the magnet sensor has been installed on the door frame

Slow locking / Unlocking

• The Rim Lock is low in battery. Switch to a new set of batteries

For enquiries go to: igloohome.co/support