Supermicro AS -1015CS-TNR-EU User Manual
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Supermicro AS -1015CS-TNR-EU User Manual

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AS -1015CS-TNR
AS -1015CS-TNR-EU
USER'S MANUAL
Revision 1.0a

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Summary of Contents for Supermicro AS -1015CS-TNR-EU

  • Page 1 A+ Server AS -1015CS-TNR AS -1015CS-TNR-EU USER’S MANUAL Revision 1.0a...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Contents Contents Chapter 1 Introduction 1.1 Overview ..........................8 Network Connection Options ....................9 1.2 System Features .......................10 Front View .........................10 Drive Carrier Indicators ....................10 Control Panel .........................11 Rear View ..........................13 Power Supply Indicator ....................14 1.3 System Architecture ......................15 Top View ..........................16 1.4 Motherboard Layout ......................17 Quick Reference Table ......................18 System Block Diagram ......................19...
  • Page 5 Contents Chapter 3 Maintenance and Component Installation 3.1 Removing Power .......................28 3.2 Accessing the System ......................29 3.3 Processor and Heatsink Installation ...................30 3.4 Memory Support and Installation ..................38 Memory Support ........................38 DIMM Module Population Sequence ................39 DIMM Installation ......................40 DIMM Removal .........................40 3.5 Motherboard Battery ......................41 3.6 Storage Drives ........................42 Installing Drives .........................42...
  • Page 6 6.5 TPM Security Module ......................74 Chapter 7 Troubleshooting and Support 7.1 Information Resources .......................75 Website ..........................75 Direct Links for the AS -1015CS-TNR /AS -1015CS-TNR-EU System ......75 Direct Links for General Support and Information ............75 7.2 BMC Interface ........................76 7.3 Troubleshooting Procedures .....................76 Before Power On ......................77...
  • Page 7 Contents 7.10 Reporting an Issue ......................88 Technical Support Procedures ..................88 Returning Merchandise for Service ...................88 7.11 Feedback ..........................89 7.12 Contacting Supermicro ......................90 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...

  • Page 8: Chapter 1 Introduction

    One air shroud AS -1015CS-TNR: Two 860W Platinum redundant power supplies Power AS -1015CS-TNR-EU: Two 860W Titanium redundant power supplies (EU) (Full redundancy based on configuration and application load) Form Factor 1U; 17.2” x 1.7” x 25.6” (WxHxD) (43.7 x 4.3 x 65 cm)

  • Page 9: Network Connection Options

    It supports OCP 3.0 specifications using PCIe Gen 5.0 x16. Options include RJ45, SFP+, QSFP28, etc. at 1/10/25/100GbE capabilities, with two or four ports per module, up to two modules. See the web product page for current choices. At supermicro. com, search for the product by model number.

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Front View Service/Asset Tag Status LEDs with BMC Password Reset Button Power Button Figure 1-1. System Front View Logical Storage Drive Numbers Item Description...

  • Page 11: Control Panel

    Chapter 1: Introduction Control Panel UID button Power button Power LED NIC LEDs Information LED HDD LED Reset button Figure 1-2. Control Panel Control Panel Features Features Description The unit identification (UID) button turns on or off the blue light function of the Information UID button LED and a blue LED on the rear of the chassis.
  • Page 12 Chapter 1: Introduction Information LED Color, Status Description Red, solid An overheat condition has occurred. Red, blinking at 1Hz Fan failure, check for an inoperative fan. Power failure, check for a non-operational power Red, blinking at 0.25Hz supply. Red, solid, with Power LED blinking green Fault detected Blue and red, blinking at 10Hz Recovery mode...

  • Page 13: Rear View

    Chapter 1: Introduction Rear View BMC LAN Port VGA Port Power Supplies USB Ports Serial Port Figure 1-3. System: Rear View System Features: Rear Feature Description Power Supplies Redundant power supply modules Video port VGA Port When the UID LED is on, the rear VGA may be disabled to enable the front VGA port, if available.

  • Page 14: Power Supply Indicator

    Indicates that the power supply has a warning condition and continues to operate. Indicates that the power supply is plugged in, and is in an abnormal state. The Solid Amber system might need service. Please contact Supermicro technical support. No AC power to modules...

  • Page 15: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section covers the locations of the main system electrical components. Riser Card Riser Card RSC-D-6G4 RSC-DR-6G4 Motherboard H13SSW Storage Backplane BPN-NVME5-LA15-S4 Figure 1-4. Main Component Locations...

  • Page 16: Top View

    Chapter 1: Introduction Top View Power Supply Modules Two AIOM Slots Two M.2 Slots Single AMD EPYC 9004 Processor Twelve DDR5 DIMM Slots Six System Fans Figure 1-5. System: Top View System Features: Top Feature Description AIOM Slots Two AIOM slots M.2 Slots Two slots for PCIe 3.0 x2 M.2 NVMe for boot drives Power Supply...

  • Page 17: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the H13SSW motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 18: Quick Reference Table

    4-Pin BMC External I C Header (For an IPMI-Supported Card) DIMMA1~DIMML1 DIMM Slots FAN1~FAN6 System Cooling Fans AIOM1~AIOM2 Supermicro® Advanced I/O Module (AIOM) Slots JFP1 Front Control Panel Header 1 LWIO/ RWIO Riser Slots IPMI LAN RJ45 Dedicated IPMI LAN Port...

  • Page 19: System Block Diagram

    Chapter 1: Introduction System Block Diagram S S y y s s t t e e m m B B l l o o c c k k D D i i a a g g r r a a m m – – A A S S - - 1 1 0 0 1 1 5 5 C C S S - - T T N N R R 12 DDR5 DIMM Slots PCI-E 3.0 x2 PCI-E 3.0 x2...

  • Page 20: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory etc., refer to Chapter 3 for details on installing those specific components.

  • Page 21: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 22: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 23: Installing The Rails

    Chapter 2: Server Installation 2.4 Installing the Rails There are a variety of rack units on the market, which may require a slightly different assembly procedure. This rail set fits a rack between 25.6" and 33" deep. The following is a basic guideline for installing the system into a rack with the rack mounting hardware provided.

  • Page 24: Installing The Outer Rails Onto The Rack

    Chapter 2: Server Installation Installing the Outer Rails onto the Rack Each end of the assembled outer rail includes a bracket with square pegs to fit into your rack holes. If you have an older rack with round holes, these brackets must be removed, and you must use screws to secure the rail to the rack.

  • Page 25: Installing The Chassis Into A Rack

    Chapter 2: Server Installation 2.5 Installing the Chassis into a Rack Once rails are attached to the chassis and the rack, you can install the server. 1. Pull the middle rail out of the front of the outer rail and make sure that the ball bearing shuttle is locked at the front of the middle rail.

  • Page 26: Removing The Chassis From The Rack

    Chapter 2: Server Installation Removing the Chassis from the Rack Caution! It is dangerous for a single person to off-load the heavy chassis from the rack without assistance. Be sure to have sufficient assistance supporting the chassis when removing it from the rack.

  • Page 27: Installing The Server Into A Telco Rack

    Chapter 2: Server Installation Installing the Server into a Telco Rack To install the server into a Telco (or “open”) type rack, use L-shaped brackets (p/n MCP-290- 00016-0N) on either side of the chassis (four total). 1. Determine how far the server will extend out from the front of the rack. The chassis should be positioned so that the weight is balanced between front and back.

  • Page 28: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 29: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The chassis features a removable top cover for access to the internal components. Removing the Top Cover 1. Unscrew the thumbscrew at the rear of the cover and slide the cover toward the rear. 2.

  • Page 30: Processor And Heatsink Installation

    CPU socket cap is in place and none of the socket pins are bent; otherwise, contact your retailer immediately. • Refer to the Supermicro website for updates on CPU support. Installing the Processor and Heatsink 1. Unscrew the screw #1 holding down the force frame.
  • Page 31 Chapter 3: Maintenance and Component Installation 2. The spring-loaded force frame will raise up after the screw securing it (#1) is removed. Gently allow it to lift up to its stopping position. Force Frame 3. Lift the rail frame up by gripping the lift tabs near the front end of the rail frame. While keeping a secure grip of the rail frame, lift it to a position so you can do the next step of removing the external cap.
  • Page 32 Chapter 3: Maintenance and Component Installation 4. Remove the external cap from the rail frame by pulling it upwards through the rail guides on the rail frame. External Cap 5. The CPU package is shipped from the factory with the carrier frame pre-assembled. Grip the handle of the carrier frame/CPU package assembly from its shipping tray, and while gripping the handle, align the flanges of the carrier frame onto the rails of the rail frame so its pins will be at the bottom when the rail frame is lowered later.
  • Page 33 Chapter 3: Maintenance and Component Installation Note: You can only install the CPU inside the socket in one direction with the handle at the top. Make sure that it is properly inserted into the CPU socket before closing the rail frame plate.
  • Page 34 Chapter 3: Maintenance and Component Installation 8. Gently lower the rail frame down onto the socket until the latches on the rail frame engage with the socket housing and it rests in place. DO NOT force it into place! 9. The force frame is spring loaded and has to be held in place before it is secured. Important: Use a torque screwdriver, set it at 12.5~15.0 kgfcm (10.85~13.01 lbf-in) with a Torx T20 screw head bit, to prevent damage to the CPU.
  • Page 35 Chapter 3: Maintenance and Component Installation 10. Place and re-screw the screw in the middle to the way you removed it. When finished, the force frame will be secure over both the rail frame and CPU package. 11. After the force frame is secured and the CPU package is in place, now you must install the heatsink to the frame.
  • Page 36 Chapter 3: Maintenance and Component Installation 12. Using a diagonal pattern, tighten the six screws down on the heatsink in a clockwise fashion till it is secure. Use a torque screwdriver, set it at 12.5~15.0 kgf-cm (10.85~13.01 lbf-in) with a Torx T20 screw head bit to prevent damage to the CPU socket and heatsink.
  • Page 37 Chapter 3: Maintenance and Component Installation Un-installing the Processor and Heatsink 1. Remove the heatsink attached to the top of the CPU package by reversing the installation procedure. 2. Clean the thermal grease left by the heatsink on the CPU package lid to limit the risk of it contaminating the CPU package land pads or contacts in the socket housing.

  • Page 38: Memory Support And Installation

    The H13SSW supports up to 3TB of ECC DDR5 4800 MT/s speed, RDIMM/LRDIMM/3DS memory in twelve slots. Refer to the table below for additional memory information. Note: Check the Supermicro website for possible updates to memory support. DIMM Population Guide...

  • Page 39: Dimm Module Population Sequence

    Chapter 3: Maintenance and Component Installation DIMM Module Population Sequence There is no specific order or sequence required when installing memory modules. However do keep the following in mind: • Mixed DIMM speeds can be installed. However, all DIMMs will run at the speed of the slowest DIMM.

  • Page 40: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation 1. Insert the desired number of DIMMs into the memory slots. See Memory Support for details on memory population guidelines. 2. Push the release tabs outwards on both ends of the DIMM slot to unlock it. Receptive Point 3.

  • Page 41: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system.

  • Page 42: Storage Drives

    These carriers also help promote proper airflow. Each carrier has a small space on the front to receive a label, orange or purple, to help distinguish NVMe or SAS/SATA. Note: Enterprise level hard disk drives are recommended for use in Supermicro servers. For compatible storage drives, see the H13SSW motherboard web page.

  • Page 43: Drive

    Chapter 3: Maintenance and Component Installation Installing a 3.5" Drive 1. Position the drive above the carrier with the PCB side facing down and the connector end toward the rear of the carrier. 2. Tilt the drive to insert it onto the two posts on the left inside of the carrier. 3.5"...

  • Page 44: Drive

    Chapter 3: Maintenance and Component Installation Insert this side second Figure 3-8. Installing a 3.5" Drive into a Carrier Installing a 2.5" Drive 1. Install the drive directly into the tray with four screws underneath. 2. Insert the drive carrier into its bay, keeping the release button on the right. When the carrier reaches the rear of the bay, the release handle will retract.

  • Page 45: Installing M.2 Solid State Drives

    Chapter 3: Maintenance and Component Installation Installing M.2 Solid State Drives The motherboard supports two PCIe 3.0 M.2 slots in the M-Key 2280/22110 form factor. Caution: Use industry-standard anti-static equipment, such as gloves or wrist strap, and follow precautions to avoid damage caused by ESD. M.2-C2 M.2-C1 MEGERAC LICENSE...

  • Page 46: System Cooling

    Chapter 3: Maintenance and Component Installation 3.7 System Cooling Fans Six 4-cm counter-rotating fans provide the cooling for the system. Each fan unit is actually made up of two fans joined back-to-back, which rotate in opposite directions. This counter- rotating action generates exceptional airflow and works to dampen vibration levels. Make sure the chassis top cover makes a good seal so air circulates properly through the chassis.

  • Page 47: Air Shrouds

    Chapter 3: Maintenance and Component Installation 5. Place the replacement fan into the vacant space in the housing while checking proper orientation. Ensure the mounting pins are secured in the housing. 6. Connect the fan power cable to the motherboard. 7.

  • Page 48: Power Supply

    • Solid Amber: When illuminated, indicates that the power supply is plugged in, and is in an abnormal state. The system might need service. Please contact Supermicro technical support. Changing the Power Supply Module: 1. Unplug the AC cord from the module to be replaced.

  • Page 49: Aiom Cards

    Chapter 3: Maintenance and Component Installation 3.9 AIOM Cards The system supports up to two advanced input/output module (AIOM) network port cards, PCIe 5.0. AIOM Configurations Slot Mechanical Electrical Small Form Factor, OCP 3.0 PCIe 5.0 x16 Small Form Factor, OCP 3.0 PCIe 5.0 x16 Figure 3-14.

  • Page 50: Pci Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.10 PCI Expansion Cards The system accepts two full-height, half-length expansion cards, mounted on riser cards and brackets. Figure 3-16. Expansion Card Slots in the Chassis Expansion Card Configurations Slot Mechanical Electrical Full-height, half-length Full-height, half-length Full-height = 4.2", Half-length = 6.6"...
  • Page 51 Chapter 3: Maintenance and Component Installation 3. Insert the expansion card into a slot on the riser card while aligning the expansion card backplate with the open slot in the rear of the chassis. Flip the small plastic lever to secure the backplate.

  • Page 52: Cable Routing

    Chapter 3: Maintenance and Component Installation 3.11 Cable Routing Use this section to route or reroute cables. Proper routing is important to maintain airflow through the system. See the cable routing diagram on the next page. Cable part numbers and descriptions are available at the Online Cable Matrix.

  • Page 53: Sata (Default)

    Chapter 3: Maintenance and Component Installation 4x SATA (Default) AS -1015CS-TNR 4x SATA (Default) (Top View – System) Front Cables BPN/Riser and Cable Description MB Port Port SATA 0 SATA 1 CBL-MCIO- JMCIO7 1270OT4S2-85 SATA 2 SATA 3 Rear PCIe Cables BPN/Riser and Cable Description...

  • Page 54: Sata/Sas Raid

    Chapter 3: Maintenance and Component Installation 4x SATA/SAS RAID AS -1015CS-TNR 4x SATA/SAS RAID (Top View – System) Front Cables BPN/Riser and Cable/AOC Description AOC Port Port CBL-SAST-1275A-100 SAS 0-3 SAS 0-3 AOC 3808/3908, etc SAS AOC in Riser Slot Rear PCIe Cables BPN/Riser and Cable...

  • Page 55: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the jumpers, connections and LEDs on the motherboard and provides pinout definitions. Some connections might not be used in this system. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 56: Headers And Connectors

    Port 80 connection. Use this header to enhance system performance and data security. Refer to the table below for pin definitions. Please go to the following link for more information on the TPM: http://www.supermicro.com/manuals/other/TPM.pdf. Trusted Platform Module Header Pin Definitions...
  • Page 57 Chapter 4: Motherboard Connections USB Ports (USB0/1) There are a total of four USB ports supported on the motherboard. Two are located on the front panel, and two are located on the back panel. Front Panel USB 0/1 (2.0) Pin Definitions Pin# Definition Pin#...
  • Page 58 Chapter 4: Motherboard Connections Power SMB Header (PWRI2C) Power System Management Bus (I C) header monitors power supply, fan and system temperatures. See the table below for pin definitions. Power SMB Header Pin Definitions Pin# Definition Clock Data Alert Ground +3.3V 4-pin External BMC I2C Header A System Management Bus header for IPMI 2.0 is located at JIPMB1.

  • Page 59: Control Panel

    Chapter 4: Motherboard Connections Control Panel JF1 contains header pins for various control panel connections. See the figure below for the pin locations and definitions of the control panel buttons and LED indicators. All JF1 wires have been bundled into a single cable to simplify this connection. Make sure the red wire plugs into pin 1 as marked on the motherboard.
  • Page 60 Chapter 4: Motherboard Connections NMI Button The non-maskable interrupt button header is located on pins 19 and 20 of JF1. Refer to the table below for pin definitions. NMI Button Pin Definitions (JF1) Pin# Definition NMI Switch Ground Power LED The Power LED connection is located on pins 15 and 16 of JF1.
  • Page 61 Chapter 4: Motherboard Connections UID LED The UID LED is on pins 7 and 8 of JF1. Connect the front panel UID LED to this header to indicate when the rear UID switch is turned on. Refer to the table below for pin definitions. UID LED Pin Definitions (JF1) Pin#...

  • Page 62: Input/Output Ports

    See 2.6 for the front panel UID LED header location on JF1. Note: UID can also be triggered via IPMI on the serverboard. For more information on IPMI, please refer to the IPMI User's Guide posted on our website at http://www.supermicro.com...

  • Page 63: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page for jumper locations.

  • Page 64: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators BMC LAN Port LEDs A dedicated BMC LAN is located on the rear I/O panel and has two LED indicators. The LED on the right indicates connection and activity, while the LED on the left indicates the speed of connection.
  • Page 65 Chapter 4: Motherboard Connections Onboard Power OK LED (LED7) LED7 is an onboard power OK LED. When this LED7 is lit, it means the system is turned on, and all the system power rails are ready. When the system is turned off, or any one of the system power rails fail, this LED will turn off.

  • Page 66: Chapter 5 Software

    If you will be using RAID, you must configure RAID settings before installing the Windows OS and the RAID driver. Refer to the RAID Configuration User Guides posted on our website at www.supermicro.com/support/manuals. Installing the OS 1. Create a method to access the MS Windows installation ISO file. That might be a USB flash or media drive, perhaps using an external USB/SATA DVD drive, or a USB flash drive, or the IPMI KVM console.
  • Page 67 Chapter 5: Software 3. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 68: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to to a USB flash drive or a DVD.

  • Page 69: Superdoctor ® 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 70: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: https://www.supermicro.com/manuals/other/BMC_IPMI_X13_H13.pdf BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 71: Chapter 6 Optional Components

    GPU Support Cable Management Arm TPM security module 6.1 Storage Control Cards Supermicro offers controller cards for some storage options. Storage Protocols Supported The storage drive bays can support SATA or SAS. SATA – The default configuration supports SATA drives.

  • Page 72: Gpu Support

    Chapter 6: Optional Components 6.3 GPU Support Only single-width, half-length GPUs are supported. Installation is the same as PCIe expansion cards. GPU Support Quantity Two single-width half-length full-height Power Cable none required Thermal Kit Upgraded fans: six FAN-0163L4 Conditions Supports up to 400W TDP CPU 6.4 Cable Management Arm The system supports a cable management arm (CMA), which keeps the rear cables organized and clear of the rail mechanisms when the system is extended out the front of the rack for...
  • Page 73 Chapter 6: Optional Components Figure 6-2. Installing the Connectors 3. Slide CMA connector #3 forward onto the two posts on the rear of the left middle rail. It snaps into place. 4. For CMA connector #4, align the metal tabs with the slots on the rear of the left outer rail and push it forward.

  • Page 74: Tpm Security Module

    The JTPM1 header is used to connect a Trusted Platform Module (TPM). A TPM is a security device that supports encryption and authentication in hard drives. It enables the motherboard to deny access if the TPM associated with the hard drive is not installed in the system. Details and installation procedures are at: http://www.supermicro.com/manuals/other/TPM.pdf. • AOM-TPM-9670V...

  • Page 75: Chapter 7 Troubleshooting And Support

    Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the Products option. •...

  • Page 76: Bmc Interface

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 BMC Interface The system supports a Baseboard Management Controller (BMC) interface. It provides remote access, monitoring and management. There are several BIOS settings related to the BMC.

  • Page 77: Before Power On

    Chapter 7: Troubleshooting and Support Before Power On 1. Check that the BMC Heartbeat (LED1) is blinking before the motherboard is turned on. 2. Check that the Onboard Power OK (LED7) on the motherboard is on. 3. Make sure that the power connector is connected to your power supply. 4.

  • Page 78: System Boot Failure

    Chapter 7: Troubleshooting and Support System Boot Failure If the system does not display POST (Power-On-Self-Test) or does not respond after the power is turned on, check the following: 1. Clear the CMOS settings by unplugging the power cord and contacting both pads on the CMOS Clear Jumper (JBT1).
  • Page 79 Chapter 7: Troubleshooting and Support Note: Refer to the product page on our website at http://www.supermicro.com for memory and CPU support and updates. 3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the bad HDDs with good ones.

  • Page 80: Bios Error Beep (Post) Codes

    When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to http://www.ami.com/products/.

  • Page 81: Crash Dump Using Ipmi

    In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using IPMI. The IPMI manual is available at https://www.supermicro.com/manuals/other/ BMC_IPMI_X13_H13.pdf. Check IPMI Error Log 1.

  • Page 82: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 83 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 84 Chapter 7: Troubleshooting and Support 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update" and press the <Enter> key. You will see the BIOS recovery progress as shown in the screen below. Note: Do not interrupt the BIOS flashing process until it has completed.
  • Page 85 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 86 Chapter 7: Troubleshooting and Support 11. Press <F3> to load the default settings. 12. After loading the default settings, press <F4> to save the settings and exit the BIOS Setup utility.

  • Page 87: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 88: Where To Get Replacement Components

    7.9 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 89: Feedback

    During the warranty period, contact your distributor first for any product problems. 7.11 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on...

  • Page 90: Contacting Supermicro

    San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 91: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 92 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 93 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 94 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 95 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 96 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components (except for hot-swap components). 電源切断の警告...
  • Page 97 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 98 Appendix A: Warning Statements Attention Seul le personnel autorisé et le personnel de maintenance qualifié doivent être autorisés à installer, remplacer ou entretenir cet équipement.. !‫אזהרה‬ ‫.יש לאפשר רק צוות מורשה ואנשי שירות מוסמכים להתקין, להחליף או לטפל בציוד זה‬ ‫.ينبغي...
  • Page 99 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 100 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 101 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 102 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 103 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 104 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 105 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 106 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 107 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 108 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 109 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 110 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...

  • Page 111: Appendix B System Specifications

    Appendix B: System Specifications Appendix B System Specifications Processors Single AMD EPYC™ 9004 series processor Chipset System on Chip (SoC) BIOS 256Mb SPI AMI BIOS® SM Flash UEFI BIOS ACPI 6.4, SMBIOS 3.5.0, Plug-and-Play (PnP), RTC (Real Time Clock) wakeup, Riser Card Auto-Detection Support Memory Up to 3TB registered ECC DDR5 4800 MT/s speed in 12 DIMM slots Storage Drives...
  • Page 112 Appendix B: System Specifications AS -1015CS-TNR-EU PWS-861A-1R, 860W redundant modules, 80Plus Titanium level* *Full redundancy based on configuration and application load AC Input 800W: 100-127 Vac 860W: 200-240 Vdc 860W: 200-240 Vac +12 V Max: 66.67 A / Min: 0 A (100 Vac-127 Vac) Max: 71.67 A / Min: 0 A (200 Vdc-240 Vdc)
  • Page 113 Appendix B: System Specifications Perchlorate Warning California Best Management Practices Regulations for Perchlorate Materials: This Perchlorate warning applies only to products containing CR (Manganese Dioxide) Lithium coin cells. “Perchlorate Material-special handling may apply. See www.dtsc.ca.gov/ hazardouswaste/perchlorate”...

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