Supermicro A+ Server AS -1015CS-TNR User Manual
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Supermicro A+ Server AS -1015CS-TNR User Manual

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A+ Server
AS -1015CS-TNR
USER'S MANUAL
Revision 1.0

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Summary of Contents for Supermicro A+ Server AS -1015CS-TNR

  • Page 1 A+ Server AS -1015CS-TNR USER’S MANUAL Revision 1.0...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Preface Contents Chapter 1 Introduction 1.1 Overview ..........................8 Network Connection Options ....................8 1.2 System Features .........................9 Front View ...........................9 Drive Carrier Indicators ....................9 Control Panel .........................10 Rear View ..........................12 Power Supply Indicator ....................13 Top View ..........................14 1.3 System Architecture ......................15 1.4 Motherboard Layout ......................16 Quick Reference Table ......................17 System Block Diagram ......................18...
  • Page 5 Preface Chapter 3 Maintenance and Component Installation 3.1 Removing Power .......................27 3.2 Accessing the System ......................28 3.3 Processor and Heatsink Installation ...................29 3.4 Memory Support and Installation ..................37 Memory Support ........................37 DIMM Module Population Sequence ................38 DIMM Installation ......................39 DIMM Removal .........................39 3.5 Motherboard Battery ......................40 3.6 Storage Drives ........................41 Installing Drives .........................41...
  • Page 6 Preface 5.4 BMC ............................68 BMC ADMIN User Password ....................68 Chapter 6 Optional Components 6.1 Storage Control Cards .......................69 Storage Protocols Supported ..................69 6.2 Upgrade Fans ........................69 6.3 GPU Support ........................70 6.4 Cable Management Arm.....................70 6.5 TPM Security Module ......................72 Chapter 7 Troubleshooting and Support 7.1 Information Resources .......................73 Website ..........................73 Direct Links for the AS -1015CS-TNR System ..............73...
  • Page 7 Preface Returning Merchandise for Service ...................86 7.11 Feedback ..........................87 7.12 Contacting Supermicro ......................88 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...

  • Page 8: Chapter 1 Introduction

    1U; 17.2” x 1.7” x 25.6” (WxHxD) (43.7 x 4.3 x 65 cm) A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the AS -1015CS-TNR have been certified as compliant with UL or CSA: LA15CDC-R8H13, LA15CDC-R12H13, LA15CDC-R6DH13, LA15-...

  • Page 9: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Front View Service/Asset Tag Status LEDs with BMC Password Reset Button Power Button Figure 1-1. System Front View Logical Storage Drive Numbers Item Description...

  • Page 10: Control Panel

    Chapter 1: Introduction Control Panel UID button Power button Power LED NIC LEDs Information LED HDD LED Reset button Figure 1-2. Control Panel Control Panel Features Features Description The unit identification (UID) button turns on or off the blue light function of the Information UID button LED and a blue LED on the rear of the chassis.
  • Page 11 Chapter 1: Introduction Information LED Color, Status Description Red, solid An overheat condition has occurred. Red, blinking at 1Hz Fan failure, check for an inoperative fan. Power failure, check for a non-operational power Red, blinking at 0.25Hz supply. Red, solid, with Power LED blinking Fault detected green Blue and red, blinking at 10Hz...

  • Page 12: Rear View

    Chapter 1: Introduction Rear View BMC LAN Port VGA Port Power Supplies USB Ports Serial Port Figure 1-3. System: Rear View System Features: Rear Feature Description Power Supplies Two redundant 860W Platinum Level power supply modules Video port VGA Port When the UID LED is on, the rear VGA may be disabled to enable the front VGA port, if available.

  • Page 13: Power Supply Indicator

    Indicates that the power supply has a warning condition and continues to operate. Indicates that the power supply is plugged in, and is in an abnormal state. The Solid Amber system might need service. Please contact Supermicro technical support. No AC power to modules...

  • Page 14: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section covers the locations of the main system electrical components. Riser Card Riser Card RSC-D-6G4 RSC-DR-6G4 Motherboard H13SSW Storage Backplane BPN-NVME5-LA15-S4 Figure 1-4. Main Component Locations...
  • Page 15 Chapter 1: Introduction Top View Power Supply Modules Two AIOM Slots Two M.2 Slots Single AMD EPYC 9004 Processor Twelve DDR5 DIMM Slots Six System Fans Figure 1-5. System: Top View System Features: Top Feature Description AIOM Slots Two AIOM slots M.2 Slots Two slots for PCIe 3.0 x2 M.2 NVMe for boot drives Power Supply...

  • Page 16: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the H13SSW motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 17: Quick Reference Table

    4-Pin BMC External I C Header (For an IPMI-Supported Card) DIMMA1~DIMML1 DIMM Slots FAN1~FAN6 System Cooling Fans AIOM1~AIOM2 Supermicro® Advanced I/O Module (AIOM) Slots JFP1 Front Control Panel Header 1 LWIO/ RWIO Riser Slots IPMI LAN RJ45 Dedicated IPMI LAN Port...

  • Page 18: System Block Diagram

    Chapter 1: Introduction System Block Diagram S S y y s s t t e e m m B B l l o o c c k k D D i i a a g g r r a a m m – – A A S S - - 1 1 0 0 1 1 5 5 C C S S - - T T N N R R 12 DDR5 DIMM Slots PCI-E 3.0 x2 PCI-E 3.0 x2...

  • Page 19: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory etc., refer to Chapter 3 for details on installing those specific components.

  • Page 20: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 21: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 22: Installing The Rails

    Chapter 2: Server Installation 2.4 Installing the Rails There are a variety of rack units on the market, which may require a slightly different assembly procedure. This rail set fits a rack between 25.6" and 33" deep. The following is a basic guideline for installing the system into a rack with the rack mounting hardware provided.

  • Page 23: Installing The Outer Rails Onto The Rack

    Chapter 2: Server Installation Installing the Outer Rails onto the Rack Each end of the assembled outer rail includes a bracket with square pegs to fit into your rack holes. If you have an older rack with round holes, these brackets must be removed, and you must use screws to secure the rail to the rack.

  • Page 24: Installing The Chassis Into A Rack

    Chapter 2: Server Installation 2.5 Installing the Chassis into a Rack Once rails are attached to the chassis and the rack, you can install the server. 1. Pull the middle rail out of the front of the outer rail and make sure that the ball bearing shuttle is locked at the front of the middle rail.

  • Page 25: Removing The Chassis From The Rack

    Chapter 2: Server Installation Removing the Chassis from the Rack Caution! It is dangerous for a single person to off-load the heavy chassis from the rack without assistance. Be sure to have sufficient assistance supporting the chassis when removing it from the rack.

  • Page 26: Installing The Server Into A Telco Rack

    Chapter 2: Server Installation Installing the Server into a Telco Rack To install the server into a Telco (or “open”) type rack, use L-shaped brackets (p/n MCP-290- 00016-0N) on either side of the chassis (four total). 1. Determine how far the server will extend out from the front of the rack. The chassis should be positioned so that the weight is balanced between front and back.

  • Page 27: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 28: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The chassis features a removable top cover for access to the internal components. Removing the Top Cover 1. Unscrew the thumbscrew at the rear of the cover and slide the cover toward the rear. 2.

  • Page 29: Processor And Heatsink Installation

    CPU socket cap is in place and none of the socket pins are bent; otherwise, contact your retailer immediately. • Refer to the Supermicro website for updates on CPU support. Installing the Processor and Heatsink 1. Unscrew the screw #1 holding down the force frame.
  • Page 30 Chapter 3: Maintenance and Component Installation 2. The spring-loaded force frame will raise up after the screw securing it (#1) is removed. Gently allow it to lift up to its stopping position. Force Frame 3. Lift the rail frame up by gripping the lift tabs near the front end of the rail frame. While keeping a secure grip of the rail frame, lift it to a position so you can do the next step of removing the external cap.
  • Page 31 Chapter 3: Maintenance and Component Installation 4. Remove the external cap from the rail frame by pulling it upwards through the rail guides on the rail frame. External Cap 5. The CPU package is shipped from the factory with the carrier frame pre-assembled. Grip the handle of the carrier frame/CPU package assembly from its shipping tray, and while gripping the handle, align the flanges of the carrier frame onto the rails of the rail frame so its pins will be at the bottom when the rail frame is lowered later.
  • Page 32 Chapter 3: Maintenance and Component Installation Note: You can only install the CPU inside the socket in one direction with the handle at the top. Make sure that it is properly inserted into the CPU socket before closing the rail frame plate.
  • Page 33 Chapter 3: Maintenance and Component Installation 8. Gently lower the rail frame down onto the socket until the latches on the rail frame engage with the socket housing and it rests in place. DO NOT force it into place! 9. The force frame is spring loaded and has to be held in place before it is secured. Important: Use a torque screwdriver, set it at 12.5~15.0 kgfcm (10.85~13.01 lbf-in) with a Torx T20 screw head bit, to prevent damage to the CPU.
  • Page 34 Chapter 3: Maintenance and Component Installation 10. Place and re-screw the screw in the middle to the way you removed it. When finished, the force frame will be secure over both the rail frame and CPU package. 11. After the force frame is secured and the CPU package is in place, now you must install the heatsink to the frame.
  • Page 35 Chapter 3: Maintenance and Component Installation 12. Using a diagonal pattern, tighten the six screws down on the heatsink in a clockwise fashion till it is secure. Use a torque screwdriver, set it at 12.5~15.0 kgf-cm (10.85~13.01 lbf-in) with a Torx T20 screw head bit to prevent damage to the CPU socket and heatsink.
  • Page 36 Chapter 3: Maintenance and Component Installation Un-installing the Processor and Heatsink 1. Remove the heatsink attached to the top of the CPU package by reversing the installation procedure. 2. Clean the thermal grease left by the heatsink on the CPU package lid to limit the risk of it contaminating the CPU package land pads or contacts in the socket housing.

  • Page 37: Memory Support And Installation

    The H13SSW supports up to 3TB of ECC DDR5 4800 MT/s speed, RDIMM/LRDIMM/3DS memory in twelve slots. Refer to the table below for additional memory information. Note: Check the Supermicro website for possible updates to memory support. DIMM Population Guide...

  • Page 38: Dimm Module Population Sequence

    Chapter 3: Maintenance and Component Installation DIMM Module Population Sequence There is no specific order or sequence required when installing memory modules. However do keep the following in mind: • Mixed DIMM speeds can be installed. However, all DIMMs will run at the speed of the slowest DIMM.

  • Page 39: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation 1. Insert the desired number of DIMMs into the memory slots. See Memory Support for details on memory population guidelines. 2. Push the release tabs outwards on both ends of the DIMM slot to unlock it. Receptive Point 3.

  • Page 40: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system.

  • Page 41: Storage Drives

    These carriers also help promote proper airflow. Each carrier has a small space on the front to receive a label, orange or purple, to help distinguish NVMe or SAS/SATA. Note: Enterprise level hard disk drives are recommended for use in Supermicro servers. For compatible storage drives, see the H13SSW motherboard web page.

  • Page 42: Drive

    Chapter 3: Maintenance and Component Installation Installing a 3.5" Drive 1. Position the drive above the carrier with the PCB side facing down and the connector end toward the rear of the carrier. 2. Tilt the drive to insert it onto the two posts on the left inside of the carrier. 3.5"...
  • Page 43 Chapter 3: Maintenance and Component Installation Insert this side second Figure 3-8. Installing a 3.5" Drive into a Carrier Installing a 2.5" Drive 1. Install the drive directly into the tray with four screws underneath. 2. Insert the drive carrier into its bay, keeping the release button on the right. When the carrier reaches the rear of the bay, the release handle will retract.

  • Page 44: Installing M.2 Solid State Drives

    Chapter 3: Maintenance and Component Installation Installing M.2 Solid State Drives The motherboard supports two PCIe 3.0 M.2 slots in the M-Key 2280/22110 form factor. Caution: Use industry-standard anti-static equipment, such as gloves or wrist strap, and follow precautions to avoid damage caused by ESD. M.2-C2 M.2-C1 MEGERAC LICENSE...

  • Page 45: System Cooling

    Chapter 3: Maintenance and Component Installation 3.7 System Cooling Fans Six 4-cm counter-rotating fans provide the cooling for the system. Each fan unit is actually made up of two fans joined back-to-back, which rotate in opposite directions. This counter- rotating action generates exceptional airflow and works to dampen vibration levels. Make sure the chassis top cover makes a good seal so air circulates properly through the chassis.

  • Page 46: Air Shrouds

    Chapter 3: Maintenance and Component Installation 5. Place the replacement fan into the vacant space in the housing while checking proper orientation. Ensure the mounting pins are secured in the housing. 6. Connect the fan power cable to the motherboard. 7.

  • Page 47: Power Supply

    • Solid Amber: When illuminated, indicates that the power supply is plugged in, and is in an abnormal state. The system might need service. Please contact Supermicro technical support. Changing the Power Supply Module: 1. Unplug the AC cord from the module to be replaced.

  • Page 48: Aiom Cards

    Chapter 3: Maintenance and Component Installation 3.9 AIOM Cards The system supports up to two advanced input/output module (AIOM) network port cards, PCIe 5.0. AIOM Configurations Slot Mechanical Electrical Small Form Factor, OCP 3.0 PCIe 5.0 x16 Small Form Factor, OCP 3.0 PCIe 5.0 x16 Figure 3-14.

  • Page 49: Pcie Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.10 PCIe Expansion Cards The system accepts two full-height, half-length expansion cards, mounted on riser cards and brackets. Figure 3-16. Expansion Card Slots in the Chassis Expansion Card Configurations Slot Mechanical Electrical Full-height, half-length Full-height, half-length Full-height = 4.2", Half-length = 6.6"...
  • Page 50 Chapter 3: Maintenance and Component Installation 3. Insert the expansion card into a slot on the riser card while aligning the expansion card backplate with the open slot in the rear of the chassis. Flip the small plastic lever to secure the backplate.

  • Page 51: Cable Routing

    Chapter 3: Maintenance and Component Installation 3.11 Cable Routing Use this section to route or reroute cables. Proper routing is important to maintain airflow through the system. See the cable routing diagram on the next page. Cable part numbers and descriptions are available at the Online Cable Matrix.
  • Page 52 Chapter 3: Maintenance and Component Installation 4x SATA (Default) AS -1015CS-TNR 4x SATA (Default) (Top View – System) Front Cables BPN/Riser and Cable Description MB Port Port SATA 0 SATA 1 CBL-MCIO- JMCIO7 1270OT4S2-85 SATA 2 SATA 3 Rear PCIe Cables BPN/Riser and Cable Description...
  • Page 53 Chapter 3: Maintenance and Component Installation 4x SATA/SAS RAID AS -1015CS-TNR 4x SATA/SAS RAID (Top View – System) Front Cables BPN/Riser and Cable/AOC Description AOC Port Port CBL-SAST-1275A-100 SAS 0-3 SAS 0-3 AOC 3808/3908, etc SAS AOC in Riser Slot Rear PCIe Cables BPN/Riser and Cable...

  • Page 54: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the jumpers, connections and LEDs on the motherboard and provides pinout definitions. Some connections might not be used in this system. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 55: Headers And Connectors

    Port 80 connection. Use this header to enhance system performance and data security. Refer to the table below for pin definitions. Please go to the following link for more information on the TPM: http://www.supermicro.com/manuals/other/TPM.pdf. Trusted Platform Module Header Pin Definitions...
  • Page 56 Chapter 4: Motherboard Connections USB Ports (USB0/1) There are a total of four USB ports supported on the motherboard. Two are located on the front panel, and two are located on the back panel. Front Panel USB 0/1 (2.0) Pin Definitions Pin# Definition Pin#...
  • Page 57 Chapter 4: Motherboard Connections Power SMB Header (PWRI2C) Power System Management Bus (I C) header monitors power supply, fan and system temperatures. See the table below for pin definitions. Power SMB Header Pin Definitions Pin# Definition Clock Data Alert Ground +3.3V 4-pin External BMC I2C Header A System Management Bus header for IPMI 2.0 is located at JIPMB1.

  • Page 58: Control Panel

    Chapter 4: Motherboard Connections Control Panel JF1 contains header pins for various control panel connections. See the figure below for the pin locations and definitions of the control panel buttons and LED indicators. All JF1 wires have been bundled into a single cable to simplify this connection. Make sure the red wire plugs into pin 1 as marked on the motherboard.
  • Page 59 Chapter 4: Motherboard Connections NMI Button The non-maskable interrupt button header is located on pins 19 and 20 of JF1. Refer to the table below for pin definitions. NMI Button Pin Definitions (JF1) Pin# Definition NMI Switch Ground Power LED The Power LED connection is located on pins 15 and 16 of JF1.
  • Page 60 Chapter 4: Motherboard Connections UID LED The UID LED is on pins 7 and 8 of JF1. Connect the front panel UID LED to this header to indicate when the rear UID switch is turned on. Refer to the table below for pin definitions. UID LED Pin Definitions (JF1) Pin#...

  • Page 61: Input/Output Ports

    See 2.6 for the front panel UID LED header location on JF1. Note: UID can also be triggered via IPMI on the serverboard. For more information on IPMI, please refer to the IPMI User's Guide posted on our website at http://www.supermicro.com...

  • Page 62: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page for jumper locations.

  • Page 63: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators BMC LAN Port LEDs A dedicated BMC LAN is located on the rear I/O panel and has two LED indicators. The LED on the right indicates connection and activity, while the LED on the left indicates the speed of connection.
  • Page 64 Chapter 4: Motherboard Connections Onboard Power OK LED (LED7) LED7 is an onboard power OK LED. When this LED7 is lit, it means the system is turned on, and all the system power rails are ready. When the system is turned off, or any one of the system power rails fail, this LED will turn off.

  • Page 65: Chapter 5 Software

    If you will be using RAID, you must configure RAID settings before installing the Windows OS and the RAID driver. Refer to the RAID Configuration User Guides posted on our website at www.supermicro.com/support/manuals. Installing the OS 1. Create a method to access the MS Windows installation ISO file. That might be a USB flash or media drive, perhaps using an external USB/SATA DVD drive, or a USB flash drive, or the IPMI KVM console.
  • Page 66 Chapter 5: Software 3. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 67: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to to a USB flash drive or a DVD.

  • Page 68: Superdoctor 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 69: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: https://www.supermicro.com/manuals/other/BMC_IPMI_X13_H13.pdf BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 70: Chapter 6 Optional Components

    GPU Support Cable Management Arm TPM security module 6.1 Storage Control Cards Supermicro offers controller cards for some storage options. Storage Protocols Supported The storage drive bays can support SATA or SAS. SATA – The default configuration supports SATA drives.

  • Page 71: Gpu Support

    Chapter 6: Optional Components 6.3 GPU Support Only single-width, half-length GPUs are supported. Installation is the same as PCIe expansion cards. GPU Support Quantity Two single-width half-length full-height Power Cable none required Thermal Kit Upgraded fans: six FAN-0163L4 Conditions Supports up to 400W TDP CPU 6.4 Cable Management Arm The system supports a cable management arm (CMA), which keeps the rear cables organized and clear of the rail mechanisms when the system is extended out the front of the rack for...
  • Page 72 Chapter 6: Optional Components Figure 6-2. Installing the Connectors 3. Slide CMA connector #3 forward onto the two posts on the rear of the left middle rail. It snaps into place. 4. For CMA connector #4, align the metal tabs with the slots on the rear of the left outer rail and push it forward.

  • Page 73: Tpm Security Module

    The JTPM1 header is used to connect a Trusted Platform Module (TPM). A TPM is a security device that supports encryption and authentication in hard drives. It enables the motherboard to deny access if the TPM associated with the hard drive is not installed in the system. Details and installation procedures are at: http://www.supermicro.com/manuals/other/TPM.pdf. • AOM-TPM-9670V...

  • Page 74: Chapter 7 Troubleshooting And Support

    Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the Products option. •...

  • Page 75: Bmc Interface

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 BMC Interface The system supports a Baseboard Management Controller (BMC) interface. It provides remote access, monitoring and management. There are several BIOS settings related to the BMC.

  • Page 76: Before Power On

    Chapter 7: Troubleshooting and Support Before Power On 1. Check that the BMC Heartbeat (LED1) is blinking before the motherboard is turned on. 2. Check that the Onboard Power OK (LED7) on the motherboard is on. 3. Make sure that the power connector is connected to your power supply. 4.

  • Page 77: System Boot Failure

    Chapter 7: Troubleshooting and Support System Boot Failure If the system does not display POST (Power-On-Self-Test) or does not respond after the power is turned on, check the following: 1. Clear the CMOS settings by unplugging the power cord and contacting both pads on the CMOS Clear Jumper (JBT1).
  • Page 78 Chapter 7: Troubleshooting and Support Note: Refer to the product page on our website at http://www.supermicro.com for memory and CPU support and updates. 3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the bad HDDs with good ones.

  • Page 79: Bios Error Beep (Post) Codes

    When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to http://www.ami.com/products/.

  • Page 80: Crash Dump Using Ipmi

    In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using IPMI. The IPMI manual is available at https://www.supermicro.com/manuals/other/ BMC_IPMI_X13_H13.pdf. Check IPMI Error Log 1.

  • Page 81: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 82 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 83 Chapter 7: Troubleshooting and Support 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update" and press the <Enter> key. You will see the BIOS recovery progress as shown in the screen below. Note: Do not interrupt the BIOS flashing process until it has completed.
  • Page 84 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 85 Chapter 7: Troubleshooting and Support 11. Press <F3> to load the default settings. 12. After loading the default settings, press <F4> to save the settings and exit the BIOS Setup utility.

  • Page 86: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 87: Where To Get Replacement Components

    7.9 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.
  • Page 88 During the warranty period, contact your distributor first for any product problems. 7.11 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on...
  • Page 89 San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.
  • Page 90 Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 91 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 92 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 93 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 94 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 95 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components. 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、...
  • Page 96 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 97 Appendix A: Warning Statements Equipment Installation Warning! Only trained and qualified personnel should be allowed to install, replace, or service this equipment. 機器の設置 トレーニングを受け認定された人だけがこの装置の設置、 交換、 またはサービスを許可されていま す。 警告 只有经过培训且具有资格的人员才能进行此设备的安装、更换和维修。 警告 只有經過受訓且具資格人員才可安裝、更換與維修此設備。 Warnung Das Installieren, Ersetzen oder Bedienen dieser Ausrüstung sollte nur geschultem, qualifiziertem Personal gestattet werden.
  • Page 98 Appendix A: Warning Statements Restricted Area Warning! This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security. (This warning does not apply to workstations). アクセス制限区域...
  • Page 99 Appendix A: Warning Statements ‫אזור עם גישה מוגבלת‬ !‫אזהרה‬ ‫יש להתקין את היחידה באזורים שיש בהם הגבלת גישה. הגישה ניתנת בעזרת‬ (.‫'כלי אבטחה בלבד (מפתח, מנעול וכד‬ . ‫تخصيص هذه انىحذة نترك ب ُ ها ف مناطق محظورة تم‬ ‫، م َ كن انىصىل إن منطقت محظورة فقط من خالل استخذاو أداة خاصت‬ ‫أو...
  • Page 100 Appendix A: Warning Statements Warnung Bei Einsetzen einer falschen Batterie besteht Explosionsgefahr. Ersetzen Sie die Batterie nur durch den gleichen oder vom Hersteller empfohlenen Batterietyp. Entsorgen Sie die benutzten Batterien nach den Anweisungen des Herstellers. Attention Danger d'explosion si la pile n'est pas remplacée correctement. Ne la remplacer que par une pile de type semblable ou équivalent, recommandée par le fabricant.
  • Page 101 Appendix A: Warning Statements Redundant Power Supplies Warning! This unit might have more than one power supply connection. All connec- tions must be removed to de-energize the unit. 冗長電源装置 このユニッ トは複数の電源装置が接続されている場合があります。 ユニッ トの電源を切るためには、 すべての接続を取り外さなければなりません。 警告 此部件连接的电源可能不止一个，必须将所有电源断开才能停止给该部件供电。 警告 此裝置連接的電源可能不只一個，必須切斷所有電源才能停止對該裝置的供電。 Warnung Dieses Gerät kann mehr als eine Stromzufuhr haben. Um sicherzustellen, dass der Einheit kein trom zugeführt wird, müssen alle Verbindungen entfernt werden.
  • Page 102 Appendix A: Warning Statements ‫אם קיים יותר מספק אחד‬ !‫אזהרה‬ ‫ליחדה יש יותר מחיבור אחד של ספק. יש להסיר את כל החיבורים על מנת לרוקן‬ .‫את היחידה‬ . ‫قد يكون لهذا الجهاز عدة اتصاالت بوحدات امداد الطاقة‬ ‫يجب إ ز الة كافة االتصاالت لعسل الوحدة عن الكهرباء‬ 경고! 이...
  • Page 103 Appendix A: Warning Statements Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf. Vorsicht bei der Wartung. ¡Advertencia! Cuando el sistema está en funcionamiento, el voltaje del plano trasero es peligroso. Tenga cuidado cuando lo revise. Attention Lorsque le système est en fonctionnement, des tensions électriques circulent sur le fond de panier.
  • Page 104 Appendix A: Warning Statements Comply with Local and National Electrical Codes Warning! Installation of the equipment must comply with local and national electrical codes. 地方および国の電気規格に準拠 機器の取り付けはその地方および国の電気規格に準拠する必要があります。 警告 设备安装必须符合本地与本国电气法规。 警告 設備安裝必須符合本地與本國電氣法規。 Warnung Die Installation der Geräte muss den Sicherheitsstandards entsprechen. ¡Advertencia! La instalacion del equipo debe cumplir con las normas de electricidad locales y nacionales.
  • Page 105 Appendix A: Warning Statements Product Disposal Warning! Ultimate disposal of this product should be handled according to all national laws and regulations. 製品の廃棄 この製品を廃棄処分する場合、 国の関係する全ての法律 ・ 条例に従い処理する必要があります。 警告 本产品的废弃处理应根据所有国家的法律和规章进行。 警告 本產品的廢棄處理應根據所有國家的法律和規章進行。 Warnung Die Entsorgung dieses Produkts sollte gemäß allen Bestimmungen und Gesetzen des Landes erfolgen.
  • Page 106 Appendix A: Warning Statements Hot Swap Fan Warning Warning! Hazardous moving parts. Keep away from moving fan blades. The fans might still be turning when you remove the fan assembly from the chassis. Keep fingers, screwdrivers, and other objects away from the openings in the fan assembly's housing. ファン...
  • Page 107 Electrical Appliance and Material Safety Law prohibits the use of UL or CSA -certified cables (that have UL/CSA shown on the cord) for any other electrical devices than products designated by Supermicro only. 電源コードとACアダプター...
  • Page 108 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind. ¡Advertencia! Cuando instale el producto, utilice la conexión provista o designada o procure cables, Cables...
  • Page 109 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro. 전원 케이블 및 AC 어댑터...
  • Page 110 Appendix B: System Specifications Appendix B System Specifications Processors Single AMD EPYC™ 9004 series processor Chipset System on Chip (SoC) BIOS 256Mb SPI AMI BIOS® SM Flash UEFI BIOS ACPI 6.4, SMBIOS 3.5.0, Plug-and-Play (PnP), RTC (Real Time Clock) wakeup, Riser Card Auto-Detection Support Memory Up to 3TB registered ECC DDR5 4800 MT/s speed in 12 DIMM slots Storage Drives...
  • Page 111 Appendix B: System Specifications Operating Environment Operating Temperature: 10º to 35º C (50º to 95º F) *Operating Temperature based on configurations Non-operating Temperature: -40º to 60º C (-40º to 140º F) Operating Relative Humidity: 8% to 90% (non-condensing) Non-operating Relative Humidity: 5% to 95% (non-condensing) Certified Safety Models Compliant with UL or CSA: LA15CDC-R8H13, LA15CDC-R12H13, LA15CDC-R6DH13, LA15-8, LA15-6D, LA15-12 Regulatory Compliance...

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