Idemia MorphoAccess SIGMA Lite Series Installation Manual
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Summary of Contents for Idemia MorphoAccess SIGMA Lite Series
- Page 1 MorphoAccess® SIGMA Lite Series Installation Guide COPYRIGHT© 2020 IDEMIA Osny, France MorphoAccess® SIGMA Lite Series – Installation Guide September 2023 2015_2000007248-V11...
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Page 2: Warning
Information in this document is subject to change without notice and do not represent a commitment on the part of IDEMIA. This document contains information of a proprietary nature to IDEMIA and is submitted in confidence for a specific purpose. The recipient assumes custody and control and... -
Page 3: Revision History
Static IP address January 2017 2015_0000007248-V4 Update sections Bibliography and Support December 2017 2015_0000007248-V5 Update company name (IDEMIA) CE standard version update p14 Update ANATEL Certification (Brazil) July 2019 2015_0000007248-V6 Add RFID information p17 MA SIGMA Lite+ discontinued... -
Page 4: Table Of Contents
Step by step procedure ......................31 Section 4 : Electrical Interface ....................33 Wiring overview ........................34 Power Supply ........................... 35 External Power supply ......................35 POE (Power Over Ethernet) ....................35 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... - Page 5 Bioscrypt 4G Series legacy mode ..................56 MorphoAccess® SIGMA Lite Series native mode ..............57 Anti-tamper / anti-pulling switches ..................58 Section 6 : Accessories, Software Licenses and PC Applications ..........59 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
- Page 6 The terminal returns erratic responses to Ping commands ..........78 Technical Support and Hotline ....................79 North America ........................79 South America ........................79 Asia, Pacific .......................... 79 Europe, Middle East and Africa ................... 79 Web site ..........................79 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023...
- Page 7 MorphoAccess® SIGMA Lite Series – Installation Guide Annex 1 : Finger Placement Recommendations ..............68 Annex 2 : Bibliography ......................74 Annex 3 : Support ........................77 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023...
- Page 8 Figure 21: Direct Point to Point Ethernet Connection ..............48 Figure 22: RJ45 wiring ........................49 Figure 23: External USB connection .................... 50 Figure 24: Wi-Fi™ dongle installation ..................51 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023...
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Page 9: Section 1 : Introduction
MorphoAccess® SIGMA Lite Series – Installation Guide Section 1 : Introduction 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 10: Morphoaccess® Sigma Lite Series Terminals
To ensure the most effective use of your MorphoAccess® SIGMA Lite Series terminal, we recommend that you read this Installation Guide completely. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED... -
Page 11: Scope Of The Document
(*) The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports associated to the product NOTE: • MA stands for MorphoAccess ® • MA SIGMA Lite+ was discontinued 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 12: Safety Instructions
And the terminal block Power Ground must be connected with the earthing system of the other building. Note that all connections of the MorphoAccess® SIGMA Lite Series terminal described hereafter are of SELV (Safety Electrical Low Voltage) type. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED... -
Page 13: Wiring Recommendations
MorphoAccess® SIGMA Lite Series – Installation Guide Wiring Recommendations IDEMIA recommends using a gauge AWG20 for 12VDC power supply (when the terminal is not powered using POE feature). The voltage must be measured on the product block connector and must be equal to... -
Page 14: Regulatory, Safety And Environmental Notices
Products with wireless features (EMF) This product meets the provisions of the EU's Council recommendation 1999/519/EC on the limitation of the exposure of the general public to electromagnetic fields (0 Hz to 300 GHz). 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED... -
Page 15: Usa (Fcc) Regulatory Notices
BRAZIL (ANATEL) regulatory notices (Applicable only to LITE+ versions / Aplicável apenas às versões LITE+) Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED... -
Page 16: Canada (Ic) Regulatory Notices
MorphoAccess® Sigma Lite + (MPH-AC001C) MorphoAccess® Sigma Lite + iCLASS (MPH-AC001B) MorphoAccess® Sigma Lite + Multi (MPH-AC001B) MorphoAccess® MA Sigma Lite + Prox (MPH-AC001A) All models may be suffixed with a “WR” 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 17: Rfid Information
This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED... -
Page 18: Recommendations For Terminal Implementation
IDEMIA recommends following these steps for a successful installation: • Plan the installation - Choose the type of hardware required, decide if a network is required, and decide on the location and number of required terminals. -
Page 19: Figure 1: Implementation Recommandations
MorphoAccess® SIGMA Lite Series – Installation Guide To secure properly an access, IDEMIA recommends installing the MorphoAccess® SIGMA Lite Series terminal as a part of the typical Access Control environment, as the one described in the figure below. Figure 1: Implementation Recommandations This environment comprises: The MorphoAccess®... - Page 20 The Controller is the one which sends the command to activate the strike if access is granted (i.e. if the individual's User ID is listed in the Controller authorized user List). Connection between these two elements is done through a dry contact. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
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Page 21: Section 2 : General Description
MorphoAccess® SIGMA Lite Series – Installation Guide Section 2 : General Description 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 22: Box Opening
The protection accessory provided is optional: it is recommended in case of outdoor installation (to protect biometric module against dust, rain and direct sun rays). Figure 2: Box Opening 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED... -
Page 23: Components Of The Initial Package
Figure 3: Box Content 1. One (1) Terminal’s body 2. One (1) Wall frame 3. One (1) Pre-wired back door 4. One (1) Protection accessory (optional) to insert over the biometric sensor 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 24: Terminal's Front View Description
LED panel (Lite+ model) (Lite+ model) Contactless card area Sensor protection cap (optional) Optical biometrical Logo on cover when sensor available Figure 4: MorphoAccess® SIGMA Lite Series terminal front view 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 25: Terminal's Rear View Description
Internal Relay Terminal blocks Wiegand or Data & Clock Anti-tamper / Anti- pulling switches RS485 Power supply & GPIO & Tamper Switch Figure 5: MorphoAccess® SIGMA Lite Series terminal rear view 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 26: Morphoaccess® Sigma Lite Series Technical Characteristics
Either TCP, TLS or SSL protocol RFID cards (depending MIFARE® 1k, 4k on product version) MIFARE® PLUS S (SL1, SL3) 2k, 4k DESFire® 2k, 4k, 8k ® HID iCLASS 16kb, 32kb HID Prox 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... - Page 27 Avoid direct exposure to sunlight or to UV lights. Certifications CE, IEC 60950-1, FCC Part 15, RSS210 - Issue 8 : 2010, RSS- 102 - Issue 5 : 2015, RSS-Gen – Issue : 2014, RoHS, REACh, WEEE 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023...
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Page 28: Section 3 : Installation Procedure
MorphoAccess® SIGMA Lite Series – Installation Guide Section 3 : Installation Procedure 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 29: Before Proceeding To The Installation
The recommended height for fixing of the terminal is 1.40m (top of the product). For an optimal use the terminal must be installed in an area where the lighting conditions are controlled. Avoid direct exposure of the sensor to the sun light. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED... -
Page 30: Installation
Equipment from the initial package to use • One (1) Terminal’s body, • One (1) pre-wired back door, • One (1) wall plate, • One (1) Protection accessory (optional) to insert over the biometric sensor 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 31: Step By Step Procedure
To ensure water tightness, the pre-wired back door has to be attached to the product with the 4 screws (refer to corresponding picture for process). Drilling the mounting holes 40mm min Φ = 4mm Ø46mm max Scale 1.0 Figure 7: Drilling template 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 32: Figure 8: Wall Plate Fixing
Power has to be set up just after closing it. If product has to be stored for a long time (more than 48 hours), don’t forget to restore its configuration before use. Finally, lock the product with the screw at the bottom of the terminal. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE... -
Page 33: Section 4 : Electrical Interface
MorphoAccess® SIGMA Lite Series – Installation Guide Section 4 : Electrical Interface 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 34: Wiring Overview
Note that all connections of the MorphoAccess® SIGMA Lite Series terminal described hereafter are of SELV (Safety Electrical Low Voltage) type. Figure 9: Cabling layout 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 35: Power Supply
IEEE802.3at type 1 compliant). The terminal maybe alternatively be powered via a UL 294B PSE PoE Limited power source. UL 294 compliance was verified with POE (PSE-Power Sourcing Equipment model Phihong part number PSA16u-480). 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED... -
Page 36: Output Relay
Resistive load or inductive load; see warning information hereafter for inductive load. • The internal relay is designed for at least 100 000 cycles. Inductive load management requires a parallel diode for a better contact lifetime. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 37: Example Of Connection For Electrical Door Locks
Overswing Electric diode door lock Relay Button on other MorphoAccess® Pin 1 side of the door SIGMA Lite Terminal Relay Pin 2 Figure 12: Example of electric door strike connection 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 38: Tamper Switch
This MorphoAccess® SIGMA Lite Series terminal is part of security system; it is customer’s responsibility to connect the tamper switch (contact) to physical access controller, in order to detect unauthorized access to the connector blocks. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED... -
Page 39: Wiegand Port Wiring
If pull-up’s to 12V have been added on D0_IN and D1_IN inputs on a previous installation with a MorphoAccess® 500 Series terminal, these resistors must be removed to avoid any damage to the MorphoAccess® SIGMA Lite Series terminal. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED... -
Page 40: Wiegand Output Wiring
(Output type required: Open drain or 5V+/-5%) Black / Red WIEGAND_GND Ground for Wiegand The use of LED IN 1 and LED IN 2 wires is described in the paragraphs below. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 41: The Controller Supports Neither Led1 Nor Led2 Signals
The MorphoAccess® terminal also considers that the answer of the controller is "access denied" in case of time-out while expecting for a closure between LED1 and GND wires, or between LED2 and GND wires. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE... -
Page 42: Data Clock Input
15 White / Red WIEGAND_IN1 Open drain only) Card present signal (if configured, GPO0 11 Yellow only one selectable for Morpho (WIEGAND_LEDIN) Legacy) 20 Black / Red WIEGAND_GND Ground for Wiegand 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 43: Data Clock Output
Clock ( 5V TTL ) Card present signal (if Blue WIEGAND_LEDOUT1 configured, only one selectable for Morpho Legacy) Card present signal (if Blue / Red WIEGAND_LEDOUT2 configured) Black / Red WIEGAND_GND Ground for Wiegand 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 44: Rs-485 Port Wiring
Depending on the RS485 network, an impedance adaptation may be required. For farthest terminal, a 120-Ohms resistor termination may be added outside the terminal between Tx+ and Tx-. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED... -
Page 45: Gpio Wiring
GPI_1 Digital Input (1,8V to 5 V) Yellow GPO_0 Digital Output (5V – 5mA max) Yellow / Red GPO_1 Digital Output (5V – 5mA max) Black / Red GPIO_GND Ground 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 46: Single Door Access Control (Sdac) Implementation
External Power supply Door RELAY_COM strike RELAY_NO/NC GPI_0 GPO_0 GPI_1 GPO_1 Door contact Figure 20: SDAC wiring If door contact is not used, GPI1 and GPO1 shall be connected together 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 47: Ethernet Connection
Prior to connecting through MBTB or Webserver, please check if terminal is accessible from Host system/PC or not. To access terminal which is having default network parameter, the administrator may need to modify the network parameters of the Host 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE... -
Page 48: Recommendations For Rj45 Wiring
EIA / TIA White White White White White green White green White green White green T568A Colors green green green green Corel L120 Grey White Pink Orange Yellow Blue Purple Brown Colors 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 49: Figure 22: Rj45 Wiring
MorphoAccess® SIGMA Lite Series – Installation Guide Figure 22: RJ45 wiring RJ45 plug pinout is compliant with 10/100 base T, IEEE802.3 Specification. Product is compliant also with MDI or MDI-X. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 50: External Usb Connection
(which can be found in Morpho catalogue with ref 293658551). Please report to the Administration Guide for more information. USB connection is limited to USB mass storage key connection (power consumption shall not exceed 200mA) 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED... -
Page 51: Wi-Fi™ Dongle Installation
(the POE doesn’t provides enough power for both the terminal and the Wi-Fi™ dongle) Only Wi-Fi™ dongle delivered by IDEMIA (kit reference 293686787) may be installed with the terminal for WLAN (Wireless Local Area Network) operation. Cable has to be plugged on the upward USB connector of the rear panel, as on the... -
Page 52: Section 5 : User Interface
MorphoAccess® SIGMA Lite Series – Installation Guide Section 5 : User Interface 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 53: Modes For Controlling Access Rights
The data can be on a card presented to the terminal or in a database and ID is provided by the user. Access is authorized if the terminal finds a correspondence. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE... -
Page 54: Multi-Factor Mode
When authentication is initiated on the terminal, the terminal will poll the user ID to external controller. On polling out the ID, the corresponding template (if exists) is fetched from the external database and is authenticated against user’s biometric on 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE... - Page 55 You can refer to the Host System and Remote Message Interfaces document to know how to set this parameter. NOTE: When terminal is in L1 legacy mode, then polling mode can be configured using SecureAdmin application. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
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Page 56: Configuring The Terminal
Ethernet interface (remote management) • through a Wi-Fi™ connection (license and dongle required) Configuration procedures are described inside the Administration Guide document in “Terminal Configuration And Administration” section. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 57: Morphoaccess® Sigma Lite Series Native Mode
Ethernet interface (remote management) • through a Wi-Fi™ connection (license and dongle required) Configuration procedures are described inside the Administration Guide document in “Terminal Configuration And Administration” section. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 58: Anti-Tamper / Anti-Pulling Switches
Fi™). An alarm switch (relay contact) is directly available on block terminal «tamper switch pins». Please refer to “Wiring overview” and to “Tamper Switch” sections. • Generate an audible alarm signal with the speaker and an alert message on the screen. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 59: Section 6 : Accessories, Software Licenses And Pc Applications
MorphoAccess® SIGMA Lite Series – Installation Guide Section 6 : Accessories, Software Licenses and PC Applications 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 60: Compatible Accessories, Licenses And Software
MorphoAccess® SIGMA Lite Series – Installation Guide Compatible Accessories, Licenses and Software The following items can be ordered directly to IDEMIA or to an official distributor, so as to enjoy all the features of your MorphoAccess® SIGMA Lite Series terminal: •... -
Page 61: Compatible Pc Applications
Using Legacy L1 mode, MorphoAccess® SIGMA Lite Series is also compatible with: • SecureAdmin (version v4.1.20.0.1.0.0 or higher), The limitations in L1 Legacy mode are described in the Application Notes – L1 Legacy Mode Limitations. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 62: Section 7 : Recommendations
MorphoAccess® SIGMA Lite Series – Installation Guide Section 7 : Recommendations 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 63: Global Warning
(> 30cm) from metallic elements such as iron fixations or lift gates or radio product (such as contactless smartcard reader). Performances in terms of contactless badge reading distance will decrease when metallic elements are closer. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE... -
Page 64: Ethernet Connection
• Do not spray directly on the biometric sensor or the casing of the terminal • Do not use abrasive cloths or wipes (e.g., paper towels) 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 65: Legacy Mode
POE power RJ45 connector or Block connector and RJ45 connector or supply wires RJ45 connector wires connection Note: Only the MA sigma Lite series was evaluated by UL. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... - Page 66 MA SIGMA Lite 4G Lite Series MA-J Series Series 2 GPI 2 GPI 1 GPO 2GPO (1 TTLOUT_H and 1 (≈ 2 TTLOUT_H only) TTLOUT_L) GPO current 5mA@5V for 4G 5mA@5V limitation 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023...
- Page 67 Not available Not available Anti theft/ Tamper switches MA SIGMA Lite 4G Lite Series MA-J Series Series Anti theft switch Tamper switch Warning to a host if the product isn’t supplied 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023...
- Page 68 MorphoAccess® SIGMA Lite Series – Installation Guide Annex 1 : Finger Placement Recommendations 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023...
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Page 69: Main Principles
Do not slide nor roll the finger across the sensor • Do not move the finger during acquisition • Wait for the extinction of sensor backlight before removing the finger 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 70: Most Useful Areas For Biometric Data
MorphoAccess® SIGMA Lite Series – Installation Guide Most useful areas for biometric data Fingerprint central area must be aligned with sensor center. Area containing the maximum information 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 71: Position Of Finger
MorphoAccess® SIGMA Lite Series – Installation Guide Position of finger Finger height Align center of 1 phalanx with sensor center IDEAL POSITION Finger angle The finger must be parallel to sensor sides IDEAL POSITION 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 72: Finger Inclination
MorphoAccess® SIGMA Lite Series – Installation Guide Finger inclination Finger must be parallel to the sensor surface IDEAL POSITION Finger rotation Finger must be parallel to the sensor surface IDEAL POSITION 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 73: Troubleshooting
The finger is dirty o Solution: wash hands • Remove bandages or adhesive tapes from the fingerprint area, • Do not press or tense finger to avoid blood vessels constriction 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... - Page 74 MorphoAccess® SIGMA Lite Series – Installation Guide Annex 2 : Bibliography 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023...
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Page 75: How To Get The Latest Versions Of Documents
The last version of the documents can be downloaded from our web site at the address below: www.biometric-terminals.com (Login and password required to allow access to the private part). To request a login, please contact your sales representative. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... -
Page 76: Documents Concerning The Morphoaccess® Terminal
Release notes For each firmware version, a release note is published describing the new features, the supported products, the potential known issues, the upgrade / downgrade limitations, the recommendations, the potential restrictions… 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED... - Page 77 MorphoAccess® SIGMA Lite Series – Installation Guide Annex 3 : Support 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023...
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Page 78: Troubleshooting
The terminal returns erratic responses to Ping commands Check the subnet mask. Ask the network administrator for the correct value. Check that each device connected to the network has a different IP address. 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED... -
Page 79: Technical Support And Hotline
(9H00am to 5H30pm French Time, Monday to Friday) Web site For the latest firmware, software, document releases, and news, please check our website www.biometric-terminals.com (To get your login and password please contact your sales representative). 2015_2000007248-V11 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED September 2023... - Page 80 COPYRIGHT© 2020 IDEMIA Head office: IDEMIA 2, place Samuel de Champlain 92400 Courbevoie - France www.idemia.com...
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