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Idemia MorphoWave OEM Installation Manual

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MorphoWave™ OEM
Installation Guide
COPYRIGHT © 2016 IDEMIA
Osny, France
MorphoWave™ OEM – Installation Guide
January 2019
2015_2000009096 V6

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Summary of Contents for Idemia MorphoWave OEM

  • Page 1 MorphoWave™ OEM Installation Guide COPYRIGHT © 2016 IDEMIA Osny, France MorphoWave™ OEM – Installation Guide January 2019 2015_2000009096 V6...

  • Page 2: Warning

    Information in this document is subject to change without notice and do not represent a commitment on the part of IDEMIA. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying or recording, for any purpose without the express written permission of IDEMIA.

  • Page 3: Revision History

    Change default Ethernet configuration to Static IP May 2017 2015_2000009096 V4 Update Contacts section Feb. 2018 2015_2000009096 V5 Update company name (IDEMIA) Add warning in French (for Canada) Update with new hardware (connector Jan. 2019 2015_2000009096 V6 change) – Revision 2 Update IDEMIA address –...

  • Page 4: Table Of Contents

    Section 3 : Installation Procedure ....................35 MorphoAccess Sigma Wave installation ................. 36 Before proceeding to the installation .................. 36 Installation ........................... 37 Wiring overview ........................42 – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...
  • Page 5 Section 6 : Recommendations ....................81 Notice........................... 82 General precautions ......................82 Areas containing combustibles .................... 82 Ethernet connection ......................82 Date / Time synchronization ....................82 Cleaning precautions ......................83 – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...
  • Page 6 MorphoAccess Sigma & PC internal connection checking ..........102 How to get the latest versions of documents ............... 104 Documents concerning the MorphoWave OEM® terminal ........... 105 Documents about installing the terminal ................105 Documents about administrating / using the terminal ............. 105 Documents for the developer ....................
  • Page 7 Figure 34: Serial port wiring – RS485 (Revision 2) ............... 56 Figure 35: Serial port wiring – RS422 (Initial version) ..............57 Figure 36: Serial port wiring – RS422 (Revision 2) ............... 57 – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...
  • Page 8 Figure 40: SDAC wiring (Revision 2) ..................... 59 Figure 41: Direct Point to Point Ethernet Connection ..............61 Figure 42: RJ45 wiring ........................62 Figure 43. Capturing Prints ......................86 – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 9: Section 1 : Introduction

    OEM – Installation guide MorphoWave Section 1 : Introduction Section 1 : Introduction – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 10: Morphowave™ Oem

    OEM terminal, we recommend that you read this Installation Guide completely. Note: This guide adresses 2 versions of the product referred as Initial Version and Revision 2 (new connector & removable battery). – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 11: Safety Instructions / Instructions De Sécurité

    TBTS (Très Basse Tension de Sécurité). Pour l'installation UL294, la longueur des câbles de communication (RS422-RS485 / Wiegand) et des I/Os (GPI/GPO) ne doit pas dépasser 30 mètres. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...

  • Page 12: Wiring Recommendations / Recommandations De Câblage

    MorphoWave Section 1 :Introduction Wiring Recommendations / Recommandations de câblage IDEMIA recommends using a gauge AWG20 for 12V power supply when POE supply is not used. The voltage specified is the one measured on the product block connector: 12V-24V (-...

  • Page 13: Caution With Battery Usage / Avertissement Sur La Pile

    Battery must be an UL certified reference. ATTENTION: RISQUE D'EXPLOSION SI LA BATTERIE EST REMPLACÉE PAR UN TYPE INCORRECT. JETER LES BATTERIES USAGÉES CONFORMEMENT AUX INSTRUCTIONS La batterie doit être certifiée UL. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 14: Caution With Power Over Ethernet (Poe) Usage Avertissement Sur L'alimentation Électrique Par Cable Ethernet (Power Over Ethernet Poe)

     EMC Directive 2004/108/CE.  R&TTE Directive (1999/5/CE).  ROHS Directive 2011/65. IDEMIA déclare par la présente que les produits livrés (MorphoAcces Sigma, MorphoWave Desktop) avec le pack OEM MorphoWaveTM ont été testés et jugés conformes aux normes suivantes : ...
  • Page 15 être vérifié en éteignant et en rallumant l’équipement, l’utilisateur est invité à tenter de faire disparaître ces interférences en recourant à l’une des mesures suivantes: – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 16: Canada Information / Information Pour Le Canada

    Dans le but de réduire les risques d’interférence radio avec d’autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 17: Ul Information

    MBTB. UL version 2.0.4.0. RS422/RS485; Les communications Wiegand et Ethernet ont été vérifiées avec un ordinateur supplémentaire utilisant le logiciel propriétaire MBTB du fournisseur. UL version 2.0.4.0 – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6...
  • Page 18 This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND...

  • Page 19: Recommendations For Terminal Implementation

    IDEMIA recommends following these steps for a successful installation:  Plan the installation - Choose the type of hardware required, decide if a network is required, and decide on the location and number of required terminals.

  • Page 20: Figure 1: Implementation Recommendations

    OEM – Installation guide MorphoWave Section 1 :Introduction To secure properly an access, IDEMIA recommends installing the MorphoWave terminal as a part of the typical Access Control environment, described in the figure below. Figure 1: Implementation Recommendations This environment comprises:...
  • Page 21 (i.e. if the individual's User ID is listed in the Controller White List). Connection between these two elements is done through a dry contact. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 22: Section 2 : General Description

    OEM – Installation guide MorphoWave Section 2 :General Description Section 2 : General Description – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...

  • Page 23: Morphowave Tm Oem Overview

    OEM is divided into 4 main components as shown below: The product packaging checklist: Quantity Description Ordering code MorphoAccess Sigma Wave 293676728 MorphoWave Desktop 293663903 PC Wave Intel Core i7 293676736 Ethernet Switch Wave 293676822 – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 24: Morphoaccess Sigma Wave Box Opening

    3. One (1) Battery (for MorphoAccess Sigma Wave - Initial version only) 4. One (1) Protection accessory (for WR products only, which usage is optional) 5. One (1) Connection cable (for MorphoAccess Sigma Wave - Revision 2 only) – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND...

  • Page 25: Terminal's Front View Description

    Section 2 : General Description Terminal's front view description Micro Camera Speaker Touch panel Biometrical sensor: not used for MorphoWave Figure 4: MorphoWave™ OEM terminal front view – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 26: Terminal's Rear View Description (Initial Version)

    Battery (Optional – supplied separately) Micro SD card slot Terminal Anti-tamper / Anti- blocks pulling switches Figure 5: MorphoAccess Sigma Wave terminal rear view (Initial version) – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...

  • Page 27: Terminal's Rear View Description (Revision 2)

    Wi-Fi™ USB dongle) (Optional – supplied separately) Micro SD card Terminal slot connector Anti-tamper / Anti- pulling switches Figure 6: MorphoAccess Sigma Wave terminal rear view (Revision 2) – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 28: Morphowave™ Oem Wave Technical Characteristics

    LED1/LED2 to activate the access granted relay Power supply 12 to 24 V DC power supply (1A min @12V) Or RJ45 connector with optional Power Over Ethernet component – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...
  • Page 29 The terminal should be installed in controlled lighting conditions. Avoid direct exposure to sunlight or to UV lights. Certifications CE, IEC6095-1, FCC Part 15, RSS210, Issue8 : 2010, RoHS, REACh, WEEE – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 30: Morphowave Tm Desktop Box Opening

    Protective cap defining the acquisition volume and protecting the user from sensor lighting Acquisition glass for internal camera, green and red lighting Mechanical border for “gate” integration and sealing – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...

  • Page 31: Morphowave Tm Desktop Technical Description

    1 (No pollution or dry only, non-conductive pollution occurs) Overvoltage Category 2 Category 90 ~264V AC (47Hz-63Hz) compatible with Europe, USA & Power Supply UK connector Certifications – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...
  • Page 32 The external power supply of MorphoWave Desktop is provided with the product. Specifications are: NB : The external power supply is provided with two AC wires for the US and Europe market. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 33: Pc Wave Intel Core I7 Box Opening

    The PC Wave provided with MorphoWave OEM is a specific setup preconfigured and installed with IDEMIA software. This configuration is powered with a high end Intel i7 processor to ensure optimal performances for access control application. The PC is delivered as a ready to plug component to make MorphoWave OEM working seamlessly.

  • Page 34: Ethernet Switch Wave

    During the installation procedure, please follow strictly wiring instructions. MorphoWave OEM does not support third party Ethernet switch. It is required to use the part provided and installed by IDEMIA facility to guarantee working device with appropriate security level. – R...

  • Page 35: Section 3 : Installation Procedure

    OEM – Installation guide MorphoWave Section 3 : Installation Procedure Section 3 : Installation Procedure – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 36: Morphoaccess Sigma Wave Installation

    For an optimal use the terminal must be installed in an area where the lighting conditions are controlled. Avoid direct exposure of the sensor to the sun light and ensure good ambient lighting for face detection if used. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND...

  • Page 37: Installation

    Equipment from the initial package to use  One (1) Terminal’s body.  One (1) wall plate. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 38: Figure 8: Face Camera Viewing Angle

    The strength of the attachment depends on the solidity of the wall on which the terminal is mounted. To ensure water tightness, the wall plate has to be sealed with a silicone bead (refer to corresponding picture for process). – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 39: Figure 9: Drilling Template

    Confirm the presence inside the hole of all the cables needed for the electrical installation. Drill in the wall 4 holes with a diameter adapted to screws and fit them with the raw plugs (see Figure 9: Drilling template). – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...

  • Page 40: Figure 10: Wall Plate Preparation For Water Tightness

    Ethernet. Figure 11: Wall plate fixing Place the wall plate against the wall, opposite the four holes pierced in the wall (see Figure 11: Wall plate fixing). – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 41: Figure 12: Cabling Preparation

    Don’t forget to insert battery before closing product, but power has to be set up just after closing it. If product has to be stored, don’t forget to remove the battery. Lock the product with the lower screw. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 42: Wiring Overview

    Door monitoring system GND 1 Figure 13: Ground wiring Note that all connections of the MorphoWave™ OEM terminal described hereafter are of SELV (Safety Electrical Low Voltage) type. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...

  • Page 43: Idemia Document Eproduction And Isclosure Orbidden

    To connect wire to block connector, insert cable in the round hole of the connector. To remove wire, insert a flat screw driver (0.4x2.0max) in the rectangular hole of the connector and pull the corresponding wire. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 44: Figure 15: Cabling Layout (Revision 2)

    OEM – Installation guide MorphoWave Section 3 :Installation Procedure Figure 15: Cabling layout (Revision 2) – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...

  • Page 45: Power Supply

     Could be provided by a 12 Volts Wiegand power supply, which complies with the Security Industry Association's Wiegand standard March 1995. Inversion of +12V and GND will damage the product – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...
  • Page 46 RJ45 connection (Power Over Ethernet mode - IEEE802.3af compliant). This mode is only available when the optional POE module is installed in the product. Only POE module delivered by IDEMIA (kit reference 293656945) may be installed in the terminal.

  • Page 47: Output Relay

     Resistive load or inductive load; see warning information hereafter for inductive load. Inductive load management requires a parallel diode for a better contact lifetime. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 48: Morphoaccess Sigma Wave Tamper Switch

    Switch 2 Strip on tamper switch Figure 22: Tamper switch wiring (Revision 2) Light blue Switch 1 Tamper switch contact Pink Switch 2 Strip on tamper switch – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...

  • Page 49: Integrator Tamper Switch

    Switch 1 Integrator Switch 2 tamper switch Figure 24: Integrator Tamper switch wiring (Revision 2) Orange / Black Switch 1 Integrator Yellow / Black Switch 2 tamper switch – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 50: Wiegand Input Wiring

    (Output type required: Open drain or 5V+/-5%) Wiegand IN D1 D1_IN (Output type required: Open drain or 5V+/-5%) Wiegand LED OUT 1 (typical = 5V) LED0 (option) : – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...

  • Page 51: Wiegand Output Wiring

    Ground for Wiegand (connect pin 5 or 6) Digital ground Ground for Wiegand (connect pin 5 or 6) D0_OUT Out Wiegand OUT D0 (5V TTL) D1_OUT Out Wiegand OUT D1 (5V TTL) – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 52: Figure 28: Wiegand Output Wiring (Revision 2)

    (TCP), or on the serial port in (RS422). It is strongly recommended to disable the LED IN feature, to avoid any interference on MorphoAccess Sigma Wave terminal behavior. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND...
  • Page 53 The MorphoAccess Sigma Wave terminal also considers that the answer of the controller is "access denied" in case of time-out while expecting for a closure between LED1 and GND wires, or between LED2 and GND wires. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 54: Serial Port Wiring

    Ground for Wiegand Data (Output type required: Open 22 Green / Red D0_IN drain or 5V+/-5%) Clock (Output type required: Open 23 White / Red D1_IN drain or 5V+/-5%) – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...

  • Page 55: Figure 31: Serial Port Wiring - Dataclock (Initial Version)

    Figure 32: Serial port wiring – DataClock (Revision 2) Black Digital ground Ground for Wiegand / Red Green D0_OUT Data ( 5V TTL ) White D1_OUT Clock ( 5V TTL ) – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 56: Figure 33: Serial Port Wiring - Rs485 (Initial Version)

    Depending on the RS485 network, an impedance adaptation may be required. For farthest terminal, a 120-Ohms resistor termination may be added outside the terminal between TX+ and TX-. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 57: Figure 35: Serial Port Wiring - Rs422 (Initial Version)

    RS422 non inverting Receive 16 Green / Black RS422TX+ RS422 non inverting Transmit 18 Green / White RS422TX- RS422 inverting Transmit RS422 interface is a full duplex communication. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 58: Gpio Wiring

    Digital Output (5V – 5mA max) Yellow / Red Digital Output 1 Digital Output (5V – 5mA max) Yellow / Black Digital Output 2 Digital Output (5V – 5mA max) – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...

  • Page 59: Figure 39: Sdac Wiring (Initial Version)

    RELAY_NO/NC GPI_0 GPO_0 GPI_1 GPO_1 Door contact Figure 40: SDAC wiring (Revision 2) If door contact is not used, GPI1 and GPO1 shall be connected together – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 60: Ethernet Connection

    Host system/PC or not. To access terminal which is having default network parameter, the administrator may need to modify the network parameters of the Host Please refer to following example to connect terminal which is having default network parameter. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 61: Figure 41: Direct Point To Point Ethernet Connection

    White White White White green White green White green White green Colors green green green green Corel L120 Colors Grey White Pink Orange Yellow Blue Purple Brown – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 62: Battery (Initial Version Only)

    Battery model is CR1225 (3V). Battery lifetime is limited when power is off: at least 48 hours at 25°C. Don’t forget to change battery after long power cut or after several short power cut. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 63: Morphowave Desktop Installation

    Use the tie wrap provided to attach the cable to the bracket through the pre-drilled hole. Reattach the rear cover. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6...

  • Page 64: Morphowave Oem Wiring

    Sigma Wave (“MAsigma”). o 1 port is optional and dedicated for customer network connection (“External”). o Please do not use the 2 other ports which are reserved for maintenance purpose only. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...
  • Page 65 Connect the power adaptor of the PC.  Connect the power supply of the MorphoAccess sigma.  Turn it all to ON state.  The system will boot by itself. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 66: Section 4 : First Boot

    OEM – Installation guide MorphoWave Annex 1 : Maintenance Section 4 : First boot – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...

  • Page 67: First Biometric Record And Identification

    Go in administration menu by clicking on on the lock screen corner left. By default the password is “12345”. It is recommended to change it at the first time. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6...
  • Page 68 Enter user’s informations then click on capture hands menu. Click on Hand 1 to start capture. Select one hand and number of fingers to enroll (up to 4 and thumbs are not available). – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...
  • Page 69 The procedure can be repeated with “Hand 2” to enroll the second hand At this stage both hands are enrolled. Click on the green cross to go back in user’s information menu. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6...
  • Page 70 Click on the bottom left arrow to set MorphoWave in identification mode. Now the biometric sensor will be turned ON waiting for one hand to acquire and provide identification status. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...

  • Page 71: Default Passwords To Be Changed

    Plug VGA cable on the PC inside the tower, mouse and keyboard (or follow remote access procedure detailed in maintenance section). Click on CTRL+ALT+SUPP and follow Windows procedure to change the password. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...

  • Page 72: First Connection To An External Network

    OEM on the external network by following MorphoManager User Guide, it is recommended to follow the “First biometric record and identification procedure” in a standalone mode (Ethernet switch not connected to the external network). – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 73: Modes For Controlling Access Rights

    The data can be on a card presented to the terminal or in a database and ID is provided by the user. Access is authorized if the terminal finds a correspondence. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 74: Proxy Mode

     The user is authenticated by the external device and granted access accordingly. MorphoWave OEM terminal also has distant commands to retrieve polling buffer status and polling buffer data. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...
  • Page 75 Configuration, by setting “ucc.enable_external_database” parameter to 1. Only an admin user can activate polling mode. You can refer to the MorphoWave OEM Host System Interface Specification document to know how to set this parameter. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...

  • Page 76: Configuring The Terminal

    Ethernet interface (remote management) © Configuration procedures are described inside the MorphoAcces Sigma Series Administration Guide as follows:  Section 4: Terminal Configuration And Administration – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...

  • Page 77: Anti-Tamper / Anti-Pulling Switches

    (relay contact) is directly available on block terminal «tamper switch pins». Please refer to “Wiring overview” and to “Tamper Switch” sections.  Generate an audible alarm signal with the speaker and an alert message on the screen. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6...

  • Page 78: Section 5 : Accessories, Software Licenses And Pc Applications

    OEM – Installation guide MorphoWave Annex 1 : Maintenance Section 5 : Accessories, Software Licenses and PC Applications – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...

  • Page 79: Compatible Accessories, Licenses And Software

    MorphoWave OEM– Installation Guide Annex 1 : Maintenance Compatible Accessories, Licenses and Software The following items can be ordered directly to IDEMIA or to an official distributor, so as to enjoy all the features of your MorphoWave OEM terminal: ...

  • Page 80: Compatible Pc Applications

    MorphoWave Annex 1 : Maintenance Compatible PC applications MorphoWave OEM terminals are fully compatible with:  MorphoManager (version 6.1 or later)  MorphoBioToolBox (version 2.3.1 or later) – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...

  • Page 81: Section 6 : Recommendations

    MorphoWave OEM– Installation Guide Annex 1 : Maintenance Section 6 : Recommendations – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 82: Notice

    At lower and higher temperature, deviation may be more important. If date / time is not synchronized, don’t forget to change battery after long power cut or after several short power cut. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND...

  • Page 83: Cleaning Precautions

    POE power supply Only RJ45 connector connection Ethernet communication MA SIGMA family Only RJ45 connector RS485/RS422 communication MA SIGMA family Half duplex Full duplex (slave and master mode) – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...
  • Page 84 MA SIGMA family Relay pins NO / COM only available Driver 2 A @30V DC capabiity (Resistive load) *: NO: Normally open NC: Normally closed COM: Common – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...

  • Page 85: Micro Sd Card

    The light in front of the user shall be at least 500 Lux.  The background of the user shall be as neutral as possible (avoid images which could be mixed up with face). – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...

  • Page 86: Biometric Acquisition Guidelines

    Figure 43. Capturing Prints Note: The recommended hand wave direction with index finger first, even though the sensor will accept both directions. Capture terminal entry area – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...

  • Page 87: Capture Recommendations

    Slide your hand from right to left or left to right – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...
  • Page 88 4. Do not place 2 hands inside 5. Do not place your hand on the cover 6. Do not touch the cover 7. Do not place your hand on the optical sensor – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...
  • Page 89 10. Do not tilt your hand (left to right or fingertip to palm)” first from either the left or right side of the scanner 12. Do not swipe your hand too fast – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6...
  • Page 90 OEM – Installation guide MorphoWave Annex 1 : Maintenance Annex 1 : Maintenance – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...

  • Page 91: Maintenance Procedures

    6 minutes in such case. Please do not touch the product during this period. During the pairing process, you may see on MorphoAccess Sigma screen: Once the pairing has been performed successfully, following screen will be displayed: – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6...

  • Page 92: Unpairing Procedure Between Morphoaccess And Pc

    PC and MorphoAccess Sigma Wave. It is not required to have the external network connected. Following screen will be displayed once the cable has been disconnected : 2. On the MorphoAccess Sigma Wave side, go in administration menu : Select settings menu – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE...
  • Page 93 4. On the PC side, login and erase the file below : 5. Now the PC is ready to be switched off and will be paired at the next boot to the MorphoAccess connected on the same network. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 94: Morphowave Desktop Change Procedure

    Turn on the system.  Once the boot procedure is finished, follow MorphoAccess Sigma Wave installation procedure. One enrolment has to be performed prior to get the MorphoWave Desktop sensor turned on. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...

  • Page 95: Ethernet Switch Change Procedure

    Once the boot procedure is finished (boot time may take several minutes depending of the database size) the MorphoWave Desktop shall have green lighting on and identification will work if at least one user is in database. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...

  • Page 96: Debug Logs Activation

    Annex 1 : Maintenance Debug logs activation On IDEMIA request and to solve issue, it might be required to activate debug logs level for further investigation. Please follow instructions below to activate debugs logs: The activation can be performed through MorphoAccess Sigma Wave LCD screen: Go in administration menu.
  • Page 97 MorphoBioToolBox software. To retrieve logs on PC, log in windows and then go in C:\Program Files (x86)\Morpho\FOTF\FOTF Server\Logs. Send to IDEMIA all files contained in this folded to ensure debug and a quick solution. – R IDEMIA D OCUMENT...

  • Page 98: Remote Pc Wave Connection For Maintenance

    Remote PC Wave connection for maintenance To operate a maintenance operation (software upgrade, debug log retrieval) it may asked by IDEMIA support to connect manually on the PC Wave of the MorphoWave OEM. There are two solutions to connect to the PC Wave of the MorphoWave OEM: To connect VGA cable, keypad and mouse.
  • Page 99 MorphoWave OEM– Installation Guide Annex 1 : Maintenance In local area connection status, click on properties menu. Select Internet Protocol Version (TCP/IPv4). Then select properties. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...
  • Page 100  User name : wave  Secret customer password or factory default : 12345 Now you are connected to the PC Wave of MorphoWave OEM and you are able to perform maintenance operations. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...
  • Page 101 After maintenance operation: On the laptop, it is recommended to change the IP address to DHCP after maintenance operation so as to recover the ability to reconnect on WiFi or LAN. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...

  • Page 102: Morphoaccess Sigma & Pc Internal Connection Checking

    169.254.169.102 NB: As a reminder, it is not possible to ping these IP address from customer network because the internal network is isolated from the port “External” of the Ethernet switch. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND...
  • Page 103 MorphoWave OEM– Installation Guide Annex 2 : Bibliography Annex 2 : Bibliography – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 104: How To Get The Latest Versions Of Documents

    The last version of the documents can be downloaded from our web site at the address below: http://www.biometric-terminals.com/ (Login and password required). To request a login, please send us an email to the address below: support.bioterminals@idemia.com – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019...

  • Page 105: Documents Concerning The Morphowave Oem® Terminal

    MorphoWave OEM– Installation Guide Annex 2 : Bibliography Documents concerning the MorphoWave OEM® terminal Documents about installing the terminal MorphoWave™ OEM Installation Guide, Ref. 2015_0000009096 This document describes terminal physical mounting procedure, electrical interfaces and connection procedures. This document is in English.

  • Page 106: Documents For The Developer

    Annex 2 : Bibliography Documents for the developer MorphoWave™ OEMHost System Interface, Ref. 2015_0000010428 This document describes the commands supported by the MorphoWave OEM® terminal. This document is in English. MorphoWave™ OEMCHM Thrift, Ref. 2015_0000010429 This document describes the format of messages sent by the terminal to a distant system.
  • Page 107 MorphoWave OEM– Installation Guide Annex 3 : Support & troubleshooting Annex 3 : Support & troubleshooting – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN 2015_2000009096 V6 January 2019...

  • Page 108: Troubleshooting

    The database loading time is increasing over the time Make sure debug logs are OFF on MorphoAccess Sigma Wave device (please refer to maintenance section at the debug log activation procedure). – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND...

  • Page 109: Morphowave Oem Displays Sensor Error Message

    Once the power supply unit is changed, restart the entire system to recover a working MorphoWave If these steps do not solve the issue, please call the support. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN...

  • Page 110: Morphowave Oem Frost While Capturing Fingers During Local Enrollment

    The terminal returns erratic responses to Ping commands Check the subnet mask. Ask the network administrator for the correct value. Check that each device connected to the network has a different IP address. – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE...

  • Page 111: Contacts

    A login and password are required to access the full site content. If you don’t have one, please send us an email to the address above to request one. Contact by email is preferred. – R IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...
  • Page 112 MorphoWave - Installation Guide Annex 3 : Support & troubleshooting – R IDEMIA D 2015_2000009096 V6 OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN January 2019 January 2019...

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