SMA SUNNY TRIPOWER CORE2 Operating Manual page 107

SMA Solar Technology AG
17 Contact
If you have technical problems with our products, please contact the SMA Service Line. The
following data is required in order to provide you with the necessary assistance:
• Device type
• Serial number
• Firmware version
• Event message
• Mounting location and mounting height
• Type of communication
• Type and number of PV modules
• Type of the communication products connected
• Use the name of the system in Sunny Portal (if available)
• Access data for Sunny Portal (if available)
• Special country-specific settings (if available)
• Detailed description of the problem
You can find your country's contact information at:
Operating manual
https://go.sma.de/service
STP110-60-BE-en-16
17 Contact
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