Product Support - Matrox Meteor-II Installation Manual

Product support

Limited Warranty
Matrox warrants this product against defects in materials and workmanship for a period of one year from
the date of delivery. Matrox and its suppliers expressly disclaim any and all other warranties, express or
implied.
Your sole remedy shall be, repair or replacement of the product provided that the defective product be
returned to the authorized dealer within a year from the date of delivery.
If you wish to return your board, contact the Matrox authorized dealer where you purchased the board
for service. Do not return a product to Matrox without authorization.
In the event you must return the board directly to Matrox, follow these steps:
1. Contact Customer Support (The Customer support contacts information sheet included in your
package has the phone numbers for Matrox's offices).
Customer Support will ask you to describe the problem and will issue a Return Merchandise
Authorization (RMA).
2. Leave the configuration as it was when you were using the board.
3. Pack the board in its original box and return it with a completed "Product Assistance Request"
form (provided in the following page).
Return address
U.S. customers must return their products to our U.S. address:
Matrox International Corp.
I
625 Route 3 Unit B
Plattsburgh, N.Y.
12901-6530
Canadian and other international customers can return their products directly to our Canadian facility:
Matrox Electronic Systems Ltd.
I
1055 St. Regis Blvd.
Dorval, Quebec
H9P 2T4