Matrox Meteor-II Installation Manual page 24

24 Chapter 4: Troubleshooting
Warning
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After the startup screen, or after display settings are changed, the screen image
is garbled or unusable (blank screen, rolling or overlapping screen images).
This can happen due to one of two reasons:
• The Matrox display driver might be trying to use settings that your monitor does
not support. This can happen if a monitor was never selected in the software and
the display resolution was changed to one that your monitor does not support, or
if the monitor connected to your computer was changed without changing it in
the software.
If incorrect software monitor settings are applied, some monitors can be
permanently damaged. For more information, see your monitor manual.
- Use the following steps under Windows 98/Me/2000/XP:
i. Under Windows 98/Me, if your primary display is unusable, restart your
computer in safe mode. See Basic procedures: Restarting in safe mode earlier
in this chapter.
ii. Under Windows 2000/XP, if your primary display is unusable, restart your
computer in VGA mode. See Basic procedures: Restarting in safe mode earlier
in this chapter.
iii. Right-click the Windows desktop background, select Properties, and then
click Settings.
iv. Move the Screen area (Windows 98/Me/2000) or Screen Resolution
(Windows XP) slider down to its lowest setting, and then click OK.
v. Restart your computer normally.
vi. Make sure the correct monitor is selected under Windows (see Monitor setup
in Chapter 3).
vii. Make sure you are not using inappropriate monitor setting customizations:
Access the PowerDesk Monitor Settings property sheet (see Accessing
Matrox PowerDesk property sheets in Chapter 3), and then click Delete all
customizations.