Scanprobe Maxprobe User Manual page 45

Problem
Video suddenly cuts
off while system in
use. CCU now
displays blue screen.
During data
communication with
a host computer, no
data transmitted, or
transmitted data was
incomplete.
During data
communication over
Wi-Fi, no data
transmitted, or
transmitted data was
incomplete
CCU slow and
unresponsive
Cause
Withdraw the pushrod and camera from the
survey location. Return the damaged
Camera damaged
camera to your approved service center for
repair.
Camera lost; Withdraw the pushrod from the survey
pushrod connector location. Return the system to your
damaged approved service center for repair.
Withdraw the pushrod and camera from the
Coiler fault survey location. Return the damaged system
to your approved service center for repair.
System
disconnected from
Reattach the communication cable and re-
host computer
transmit.
during
communication
Incorrect cable
Use the approved Maxprobe to CCU Cable.
configuration.
No Wi-Fi signal Move closer to an access point.
You moved out of
range of an access Move closer to an access point.
point
Free up space on the internal SSD by
SSD full transferring reports and video files off the
internal drive
Water ingress into Return the system to your approved service
CCU center for repair.
Maxprobe User Manual
Solution
Version 2.0
22 November 2023
45