Ecostrad Artis iQ Instruction Manual page 16

WiFi Connection — Troubleshooting
If the heater does not connect on the first attempt:
• Make sure both the heater and your smart device are in range of your router.
• Make sure you complete the connection process in 2 minutes. If the
stopped flashing, begin the process again.
• Ensure your router has a strong internet connection.
• Ensure WiFi and Bluetooth are enabled on your smart device.
• Make sure the app has registered successfully.
• Make sure your smart device is connected to the same WiFi network as that to
which you are attempting to connect your heater.
• Ensure you are connected to a 2.4GHz WiFi band. See instructions within the app
if you are currently connected to a 5GHz band.
• Check any local restrictions on your WiFi. WiFi networks in public places such as
hotels and airports may require extra identification steps.
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