Mercedes-Benz Emergency Call System - Mercedes-Benz E-Class Sedan 2024 Operator's Manual

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326 MBUX multimedia system
This has no connection to the vehicle identifica-
tion number (VIN) and is deleted when the multi-
media system is reset (
page 300).
/
The following driving status data is transmitted:
Transmission position engaged
R
Distinction between parked, standstill, rolling
R
and driving
Day/night mode of the driver's display
R
Drive type
R
The transfer of this data is used to alter how con-
tent is displayed to correspond to the driving sit-
uation.
The following position data is transmitted:
Coordinates
R
Speed
R
Compass direction
R
Acceleration direction
R
The mobile phone uses this data to improve the
accuracy of navigation, for example, when driving
through a tunnel.

Mercedes-Benz emergency call system

Information on the Mercedes-Benz emergency
call system
Your vehicle is equipped with the Mercedes-Benz
emergency call system ("eCall"). This feature can
help save lives in the event of an accident. eCall
in no way replaces assistance provided from dial-
ing 911.
Mercedes-Benz eCall only functions in areas
where mobile phone coverage is available from
the wireless service providers. Insufficient net-
work coverage from the wireless service providers
may result in an emergency call not being trans-
mitted.
eCall is a standard feature in your Mercedes-Benz
vehicle. In order to function as intended, the sys-
tem relies on the transmission of data detailed in
the Transmitted Data section that follows.
To disable eCall, a customer must visit an author-
ized Mercedes-Benz Service department to deac-
tivate the vehicle's communication module.
Deactivation of this module prevents the activa-
tion of any and all Mercedes me connect serv-
ices. After the deactivation of eCall, automatic
emergency call and manual emergency call will
not be available.
The vehicle must be switched on before an auto-
matic emergency call can be made.
%
eCall is activated at the factory.
%
eCall can be deactivated by an authorized
Mercedes-Benz dealer. Please note that in the
event ownership of the vehicle is transferred
to another owner in its deactivated state,
eCall will remain deactivated unless the new
owner visits an authorized Mercedes-Benz
dealership to reactivate the system.
Overview of the Mercedes-Benz emergency call
system
eCall can help to reduce the time between an
accident and the arrival of emergency services at
the site of the accident. It helps locate an acci-
dent site in places that are difficult to access.
However, even if a vehicle is equipped with eCall,
this does not mean the system is ON. As such,
eCall does not replace dialing 911 in the event of
an accident.

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