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An emergency call can be made automatically or
manually.
Only make emergency calls if you or others are in
need of rescue. Do not make an emergency call in
the event of a breakdown or a similar situation.
Messages on the display
SOS NOT READY: the vehicle is not on or eCall not
available.
During an active emergency call, <schar> appears
in the display.
You can find more information on the regional
availability of eCall at: https://www.mercedes-
benz-mobile.com/extra/ecall/
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If there is a malfunction of the emergency call
system, the loudspeakers, microphone, air
bag or the SOS button, for example, are
faulty.
You can recognize a malfunction in the emer-
gency call system by the following displays:
A corresponding message will also appear
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in the driver's display.
The SOS button lights up red continuously.
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Triggering an automatic Mercedes-Benz emer-
gency call
Requirements:
The vehicle is switched on.
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The starter battery is sufficiently charged.
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The Mercedes-Benz emergency call system trig-
gers an emergency call automatically in the fol-
lowing cases:
After activation of the restraint systems such
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as air bags or Emergency Tensioning Devices
after an accident
After an automatically initiated emergency
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stop by Active Emergency Stop Assist
The emergency call has been made:
A voice connection is made to the Mercedes-
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Benz emergency call center.
A message with accident data is transmitted
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to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
MBUX multimedia system 327
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an automatic
emergency call.
If no connection can be made to the emergency
services either, a corresponding message appears
in the media display.
Dial the local emergency number on your
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mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
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conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
Based on the call, the operator decides
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whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambulance
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is sent to the vehicle immediately.
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