Error Light Troubleshooting Codes - Xerox DocuMate 3640 User Manual

Error Light Troubleshooting Codes

The status light indicates the current state of the scanner. Descriptions of the most common patterns
are listed below. Contact Xerox Technical Support if you experience a different blinking pattern.
Normal Operation
• Blinking blue: indicates the scanner is waking up from power saving and preparing to scan.
Steady blue: indicates the scanner is ready to scan.
•
• Steady red: indicates that the scanner is busy.
Error Codes
If your scanner experiences hardware problems, the status light will blink red, and the LED flashes an
"E" then the error code number.
The LED displays "E" and
the error code number
(such as 6).
In all cases you should turn off your scanner and check your scanner setup. Open the scanner and
make sure your input tray is fully seated in the scanner casing, make sure your ADF pad is securely
snapped in place, verify the connections to the PC and wall.
Error
Code Problem Description
0 Scanner is not connected to
the computer. (The LED does
not flash "E" and the status
light remains red.)
1 or 6 The scanner does not recog-
nize that the scanning head is
in the correct position to start
scanning.
2 or 3 The scanner lamp is either
turned off or the lamp has not
warmed up enough to initiate
scanning.
4 Paper jam
Solution
A cable may be loose. Check that the scanner's cables are
correctly attached to the computer. If the scanner still does
not connect, re-boot the computer.
This usually occurs after a paper jam. Turn the scanner off
then back on again. If the problem persists, turn off the
scanner, re-start the computer, then turn the scanner on.
In the One Touch hardware properties turn the scanner
lamp on. If the lamp is already on, turn the lamp off then
on again. If the problem persists and your scanner's power
is plugged into a surge protector or UPS battery backup, try
plugging the scanner power directly into a wall outlet.
Open the ADF cover and remove the jammed page. See
"Clearing Paper Jams" on page 84 for details.
Maintenance
The red light flashes the
number of times as the
error code .
DocuMate 3640
User's Guide
95