Sixth Sense - Xerox 4050 Installation Planning Manual

Sixth Sense

XEROX DOCUPRINT 4050/4090 IPS INSTALLATION PLANNING GUIDE
Sixth Sense is a unique suite of diagnostic tools that allows Xerox
customer service engineers, analysts, and consultants to serve
customers more effectively.
Sixth Sense is intended to automate and expedite the range of
service-related support functions. Sixth Sense is a tool that enables
Xerox to provide benchmark service support. Xerox customers
benefit from the ability to bring broader support to focus more quickly.
For example, Sixth Sense can allow the Service Representative to
repeatedly "preview" the condition of the system prior to an actual
site visit. This may provide the ability to determine the correct part or
piece of information to have on hand when the site visit is made.
Sixth Sense is a no charge feature available to customers through
Xerox Service. The customer need only provide an analog phone line
for use by the Sixth Sense modem connection. For those customers
unable to dedicate a phone line to the Sixth Sense connection, three
and five port phone share devices are available for purchase.
To take advantage of Sixth Sense, the customer needs to:
•
Request Sixth Sense enablement through Xerox Service
•
Provide an analog phone line
•
If necessary, purchase an optional phone share device.
More information about the Sixth Sense can be found in the Xerox
DocuPrint 4050/4090 IPS System Administration Guide.
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