Advertisement
Troubleshooting
Problem
The fan will not start.
The fan sounds noisy.
The remote control is
not working.
The fan wobbles.
Fan moves backwards and
forwards when turned on.
Solution
Check the main and branch circuit fuses or breakers.
Check the line wire connections to the fan and switch wire connections in the switch housing.
Check to make sure the frequency switches from the remote control and receiver are set to the same
frequency.
Turn the AC power off, and turn the AC power on after 10 seconds.
Reset the transmitter by going through the transmitter "LEARNING PROCESS".
Make sure all motor housing screws are snug.
Make sure the screws that attach the fan blade to the motor hub are tight.
Make sure the wire nut connections are not rattling against each other or the interior wall of the switch
housing.
Allow a 24-hour "breaking-in" period. Most noises associated with a new fan disappear during this time.
If using the ceiling light kit, make sure the glassware is secured tightly.
Make sure there is a short distance from the ceiling to the canopy. It should not touch the ceiling.
Make sure your ceiling box is secure and that rubber isolator pads are used between the mounting
bracket and outlet box.
Do not connect the fan with wall mounted variable speed control(s).
Make sure the frequency switches are set correctly.
Reset the transmitter by going through the transmitter "LEARNING PROCESS".
Verify that all blades and blade bracket screws are secure (most fan wobble problems are caused by
loose parts). Once the fan is properly installed, run the ceiling fan for 10 minutes to let the fan self-adjust.
If wobble occurs after running the fan for 10 minutes, verify blade level using the following process:
- Select a point on the ceiling above the tip of one of the blades, then select any fan blade and measure
from the center of the selected blade to the point on the ceiling. Rotate the fan until the next blade is
positioned and repeat the measurement using the same point from the ceiling for every blade.
Measurement deviations should be within 1/8 in.
- If all deviations are less than 1/8 in. and the fan continues to wobble, please call Customer Service
(1-800-986-3460) to order a complimentary Blade Balancing Kit.
- If deviation is greater than 1/8 in. , please call Customer Service (1-800-986-3460) to order complimentary
replacements of your brackets.
This is normal start-up procedure for DC motor fans. The partial movement during start-up is the result
of the DC motor aligning the internal magnetic poles for proper motor operation. This design saves
electricity and allows the fan to operate much quieter than standard AC motor fans.
17
Please contact 1-800-986-3460 for further assistance.
HOMEDEPOT.COM/HOMEDECORATORS
- Quick Links:
- Installation
- Assembly
- Operation
- Troubleshooting
Hide quick links:
Advertisement
Need help?
Do you have a question about the CELENE and is the answer not in the manual?
Questions and answers
why won't the light turn on
The CELENE ceiling fan light may not turn on due to several possible reasons:
1. Power Supply Issue – Ensure the fan is properly connected to a working power source.
2. Remote Control Battery – Check if the remote control has working AAA batteries.
3. LED Light Kit Connection – Verify that the 20-watt LED light kit is properly installed and connected.
4. Receiver Issue – Ensure the receiver is correctly installed and functioning.
5. Extension Cord Connection – Make sure the 2-pin or 3-pin extension cord is securely connected.
6. Timer Setting – If the timer function is active, it may have turned the light off automatically.
7. Faulty Components – If all connections are correct but the light still does not work, the LED light kit or receiver may be defective.
For further assistance, contact Home Decorators Collection Customer Service at 1-800-986-3460.
This answer is automatically generated