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Paper Feeding Problems
Symptom
Paper is jammed during
printing.
Paper sticks together.
Paper fails to feed.
Multiple sheets of paper
feed
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Cause and Solution
Clear the paper jam. See
the Machine is Printing
• Ensure there is not too much paper in the
Automatic Paper Feeder (APF).
Depending on the thickness of your paper,
the APF can hold up to 100 sheets of
paper.
• Make sure you are using the correct type
of paper.
• Remove paper from the APF and flex or
fan the paper.
• Humid conditions may cause some paper
to stick together.
• Make sure the envelope guide is not in the
upright position.
• Remove any obstructions inside the
machine.
• Different types of paper may be stacked in
the Automatic Paper Feeder. Load the
paper of only one type, size, and weight.
• When loading paper, do not force the
paper down into the printer.
• If multiple sheets have caused a paper jam,
clear the paper jam.
7-30
Paper Jams While
on page 7-3.
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