Troubleshooting Tips; Power; Document Handler; Paper Handling - Xerox CopyCentre C2128 Quick Reference Manual

T
ROUBLESHOOTING

Power

The machine will not power on:
Check to see that the machine is not in Low Power Mode as indicated by the
green light on the User Interface.
Switch the ON/OFF button to the ON position.
Check to see if the power cord is correctly installed.

Document Handler

Documents will not feed through the Document Handler
Ensure that all staples or paper clips have been removed from the originals.
Ensure the Document Handler is not overloaded. The Document Handler can
hold 50 sheets of 20lb paper. Use Build Job if you have more originals than this.
Check to see if the document set is fully inserted into the Document Handler.
The green light on the Document Handler will light when documents are fully
inserted.
Ensure that the edge guides are adjusted to touch the sides of the originals.
Check for obstructions or paper debris in the Document Handler.
Ensure that the Document Handler cover is closed.
Check that the machine is not in diagnostics mode as indicated by a message
on the User Interface.

Paper Handling

Repeated paper jams or misfeeds
Ensure that the correct paper size is displayed on the Touch Screen.
Remove the stock and reload the tray. Remove the paper, combine the
additional paper with the paper from the tray, turn the paper over, and reload the
tray.
Ensure the paper tray is not filled above the MAX line.
Ensure that the Edge Guides are adjusted to touch the sides of the paper.
Check for obstructions at the paper entrance.
X C C /W C
EROX OPY ENTRE ORK
T ...
IPS
P C2128/C2636/C3545 Q
ENTRE RO
R G
UICK EFERENCE UIDE
P 10-5
AGE