Locating The Serial Number; Xerox Welcome And Support Center - Xerox CopyCentre C2128 Quick Reference Manual

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If a fault cannot be resolved by following the touch screen instructions, check the
Troubleshooting Tips in the next section - they may help to solve the problem
quickly. If the difficulty persists, contact the Xerox Welcome and Support Center.
The Welcome and Support Center will want to know the following information: The
nature of the problem, the Machine Serial number, the fault code (if any) plus the
name and location of your company.

Locating the serial number

Press the Machine Status button on the control panel.
1
The Machine Information screen will be displayed.
2
Select [Machine Details].
The Customer Support Number for the Welcome and Support Center
3
telephone number and Machine Serial Number for your machine will be
displayed.
NOTE: The serial number can also be found on a metal plate toward the rear of the
machine in Area 1, in the back of the fuser module.
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