Problem Using Centreware Internet Services - Xerox CopyCentre C118 System Administration Manual

Unable to obtain the required
print results.
The machine is not
connected.
Although the machine is
connected, the machine does
not print.
A message to reboot the
machine is displayed on the
screen.

Problem using CentreWare Internet Services

This section explains what to do when a problem occurs while using CentreWare
Internet Services. The possible causes, confirmation methods, and actions are as
follows. If a problem still exists after the corrective action has been performed, follow
the Problem Solving Procedures on page 111 to seek further assistance.
Xerox CopyCentre/WorkCentre 118 System Administration Guide
Cause Confirmation Method
Check that the print language
between the machine and the
print driver are consistent.
Check the installation
procedure for the print
driver.Check the print driver
which came with the machine
displays in Chooser.
Check that the machine is
selected in Chooser. If the
machine is processing
another job, the job must be
completed before the
machine can be connected.
Check that the EtherTalk port
is activated or the machine is
in the offline mode.
Check that the machine is
switched on, paper jam has
occurred in the machine, or
the network is faulty.
Check that the EtherTalk
function has failed.

Problem using CentreWare Internet Services

Select the print language
correctly. If the print language
of the machine is in the dump
mode, the data sent from the
Macintosh will be printed in
hexadecimal notations.
Install the print driver
correctly.If a print driver of a
third party is used, you may
have unexpected results.If
garbled characters are still
printed, contact the Xerox
Welcome Center.
Select the machine in
Chooser.
Activate the port or exit the
offline mode.If the machine
still cannot be connected,
contact the Xerox Welcome
Center.
If the problem remains,
contact the Xerox Welcome
Center.
Switch the machine off and
on.If the message still
displays, contact the Xerox
Support Center.
Action
125