Xerox CopyCentre C118 System Administration Manual page 126

13 Problem Solving
Cannot access to
CentreWare Internet
Services.
The "please wait" message is
displayed.
The [Refresh Status] button is
not working.
Selecting menu in the left
frame does not change the
right frame connection.
The screen display is
distorted.
The latest information is not
displayed.
Clicking the [Apply New
Settings] button does not
reflect the new settings.
Clicking the [Apply New
Settings] button will display
messages like "the server
has returned ineffective or
unrecognizable response" or
"no data".
126
Cause Confirmation Method
Check if the machine is
switched on.
Print out the System Settings
List to check if CentreWare
Internet Services port is
activated.
Check if the internet address
is correctly entered.
Check if the proxy server
being used.
Check if you are using the
specified OS and browser.
Check if the entered value is
correct.
Check if the user ID and
password are correct.
Xerox CopyCentre/WorkCentre 118 System Administration Guide
Switch the machine on.
Activate the CentreWare
Internet Services port.
Check the internet address. If
Services cannot be
accessed, enter the IP
address to make the
connection.
Depending on the proxy
server, connections might not
be possible. Without using
the proxy server, configure
either the browser setting to
"not using proxy server" or
the address to be used to
"not using proxy server".
– Wait for a while as instructed.
If nothing happens, click the
[Refresh Status] button. If this
does not help, check that the
machine is working correctly.
Use the specified OS and
browser.
– Change the window size of
the browser.
– Click the [Refresh Status]
button.
Enter the correct value. If the
entry is not valid, it will be
automatically changed within
the limit.
Enter the correct user ID and
password.
Reboot the machine.
Action