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RETURN PROCEDURE:
•
Customer must obtain a Return Goods Authorization Number
(RGA#) from Simpson Technologies Corporation prior to
returning the merchandise.
•
The customer must obtain a Return Material Authorization
Number (RMA#) from Simpson Technologies prior to returning the
goods.
•
To obtain an RMA#, the customer should contact the Customer
Service
service@simpsongroup.com. The material being returned must be
identified and the reason for its return clearly specified. Once
approved for return, Simpson Technologies will issue the
customer an RMA form to be included with the shipment and with
instructions on where and how to ship the goods.
•
All returned goods are to be shipped with transportation charges
PREPAID, unless otherwise agreed when the RMA# is assigned.
If it has been predetermined that return goods are to be shipped
COLLECT, Simpson Technologies will specify the desired routing.
•
All returned shipments will be subject to inspection upon arrival at
Simpson Technologies.
•
Material returned without an RMA# may be refused and returned
at customer's expense.
48
Parts List / Ordering Parts / Returns 7
department
by
Sand Rammer
phone,
fax,
man-stc-42115-V15-27
e-mail
to
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