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SD-34 | SD-34.2
6.1. Technical Hotline
If you have any questions about the use of the decoder, our technical hotline will help you
(telephone number and e-mail address on the last page).
6.2. Repairs
You can send us a defective decoder for inspection / repair (address on the last page). Please
do not send us your return freight collect. In the event of a warranty or guarantee claim, we
will reimburse you for the regular shipping costs.
Please enclose the following with your shipment
proof of purchase as evidence of any warranty or guarantee claim
a brief description of the defect
the address to which we should return the product(s)
your email address and/or a telephone number where we can reach you in case of queries.
Costs
The inspection of returned products is free of charge for you. In the event of a warranty or
guarantee claim, the repair and return are also free of charge for you.
If there is no warranty or guarantee case, we will charge you the costs of the repair and the
costs of the return. We charge a maximum of 50% of the new price for the repair according
to our valid price list.
Carrying out the repair(s)
By sending in the product(s), you give us the order to inspect and repair it. We reserve the
right to refuse the repair if it is technically impossible or uneconomical. In the event of a
warranty or guarantee claim, you will then receive a replacement free of charge.
Cost estimates
Repairs for which we charge less than € 25.00 per item plus shipping costs will be carried out
without further consultation with you. If the repair costs are higher, we will contact you and
carry out the repair only after you have confirmed the repair order.
24 | Checklist for troubleshooting and error correction
tams elektronik
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