VTech ip8300 User Manual page 97

Troubleshooting
Problem
The battery does not
charge in the handset
or the handset battery
does not accept charge.
The POWER indicator
on the telephone base
is off.
Suggestion
• Make sure the handset is placed in the charger correctly. The POWER light on the telephone
base or charger should be on.
• Remove the battery from the handset and install it in the spare battery compartment on the
side of the telephone base and let it charge for 16 hours. Then re-install the charged battery
into the handset.
• If the cordless handset is in the charger or in the telephone base but the POWER light is not
on, refer to The POWER light is off in this section.
• It may be necessary to purchase a new battery. Please refer to the Battery section (see page
11) of this user's manual.
• The telephone might be malfunctioning. Please refer to the Warranty section (see page 101)
of this user's manual for further instruction.
• Clean the charging contacts on the cordless handset(s) and telephone base each month using
a pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cords are plugged in correctly and
securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the cordless handset and telephone base to reset.
• The telephone might be malfunctioning. Please refer to the Warranty section (see page 101)
of this user's manual for further instruction.