Ingenico AXIUM EX8000 User Manual
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AXIUM EX8000
User Guide
www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

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  • Page 1 AXIUM EX8000 User Guide www.ingenico.com 13-17 rue Pagès, 92150 Suresnes – France Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre...
  • Page 2: Table Of Contents

    Table of Contents Introduction Presentation Content of the box Overview of AXIUM EX8000 Key Locations and Functions Touch Panel Use of the terminal Power on/Power off the terminal Reading cards Front scanner Usage USB Type-C Installation Recommendations Screen Protective film...
  • Page 3: Introduction

    Introduction We hope that you will be fully satisfied with your new AXIUM EX8000 terminal. Read this guide to understand and make the best use of your terminal. It presents necessary information about use, installation, maintenance, safety and security recommendations.
  • Page 4: Presentation

    Presentation Contents of the box The power supply unit provided with your equipment is specially designed for INGENICO AXIUM EX8000 terminal. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.
  • Page 5: Overview Of Axium Ex8000

    Overview of AXIUM EX8000 1) Front Camera 2) Volume keys 3) Scan key 4) LCD and touch screen 5) USB Type-C connector 6) Smart Card reader 7) Magnetic card reader 8) Bar code illumination light 9) Bar code scanner 10) Bar code scanner indicator light...
  • Page 6 290g (including battery) 170 X 80.6 X 19mm / 6.7 x 3.17 x 0.75 in Dimension (L x W x H) Electrical mains network 100-240VAC/50-60Hz Class II Copyright© 2023 Ingenico – EX8000 AXIUM Banks and Acquirers International Holding SAS All rights reserved...
  • Page 7: Key Locations And Functions

    Three virtual keys at the bottom of the 6-inch screen: Menu, Home and Back keys. Touch Panel The AXIUM EX8000 is equipped with touch panel that allows input via finger or with the use of a stylus. Copyright© 2023 Ingenico –...
  • Page 8: Use Of The Terminal

    8 seconds to force the terminal to power off. Screen saver mode: To conserve battery power, the screen may be turned off with a short press of the power button. (approximately 0.5 seconds) Copyright© 2023 Ingenico – AXIUM EX8000 Banks and Acquirers International Holding SAS All rights reserved...
  • Page 9: Reading Cards

    Keep the card close to the reader during the transaction. Do not remove the card until prompted by application or the LEDs indicate that the transaction has been completed. Copyright© 2023 Ingenico – AXIUM DX8000 Banks and Acquirers International Holding SAS All rights reserved 07/11...
  • Page 10: Front Scanner Usage

    A red LED will be emitted from the window in front of the terminal. Align the red LED beam with the bar code to be scanned. A beep will sound when the barcode is successfully scanned. Copyright© 2023 Ingenico – AXIUM DX8000 Banks and Acquirers International Holding SAS...
  • Page 11: Usb Type-C

    From 0°C to +40°C (32°F to 104°F) Ambient temperature From -20°C to +70°C (-4°F to 158°F) From 5% to 90%, Non-condensing Max relative humidity Copyright© 2023 Ingenico – AXIUM DX8000 Banks and Acquirers International Holding SAS All rights reserved 07/11...
  • Page 12: Screen Protective Film

    Turn the terminal and remove the battery door. SAM1, SAM2 and SIM1, SIM2 are identified by the engraved marks on the lower housing. Copyright© 2023 Ingenico – AXIUM DX8000 Banks and Acquirers International Holding SAS All rights reserved 07/11...
  • Page 13 When introducing a SAM/SIM into slot, be sure to put the cut corner as indicated on the picture. Close the battery door. AXIUM EX8000 is equipped with a dual SAM slot. When using two SAM cards,it is recommended to insert the bottom one first,then the top one.
  • Page 14: Battery

    Installing the battery Check that the terminal is not connected to the main electric network. Vérifier que le terminal n’est pas connecté au secteur. Copyright© 2023 Ingenico – AXIUM EX8000 Banks and Acquirers International Holding SAS All rights reserved 07/11...
  • Page 15: Visual Impaired (Vi) Accessory

    Replace the battery door Visual Impaired (VI) Accessory slide the accessory down and slide the accessory onto the away from the terminal terminal from the bottom. Copyright© 2023 Ingenico – AXIUM EX8000 Banks and Acquirers International Holding SAS All rights reserved 07/11...
  • Page 16: Recommendations Safety

    Recommendations Safety The AXIUM EX8000 is fitted with an internal lithium cell which should only be accessed by a qualified technician. AXIUM EX8000 is fitted with battery specially designed for this terminal. Only use the approved power supplies, cables and batteries listed in the Ingenico’s catalogue.
  • Page 17 The terminal is a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to provide you with appropriate advice. Copyright© 2023 Ingenico – AXIUM EX8000 Banks and Acquirers International Holding SAS All rights reserved...
  • Page 18: Security Of Your Terminal

    There should be placement of conspicuous notices and educational material that informs the user to shield their PIN during PIN entry. Copyright© 2023 Ingenico – AXIUM EX8000 Banks and Acquirers International Holding SAS All rights reserved...
  • Page 19: 5.4 Cleaning The Terminal

    Good rules for proper cleaning of the terminal are: Unplug all wires from the terminal prior to cleaning. Apply soapy water or other approved cleaning product to a soft, non-abrasive cloth. Copyright© 2023 Ingenico – AXIUM EX8000 Banks and Acquirers International Holding SAS All rights reserved...
  • Page 20: 5.5 Transport And Storage

    50cm. Follow the specific stored conditions as noted in Section 4 of this document. Copyright© 2023 Ingenico – AXIUM EX8000 Banks and Acquirers International Holding SAS All rights reserved...
  • Page 21: Safety And Standards

    Non-compliance with the above restrictions may result in violation of RF exposure guidelines. Copyright© 2023 Ingenico – AXIUM EX8000 Banks and Acquirers International Holding SAS All rights reserved...
  • Page 22 ISEDC RF exposure guidelines when used with an accessory designated for this product or when used with an accessory that contains no metal. Copyright© 2023 Ingenico – AXIUM EX8000 Banks and Acquirers International Holding SAS...
  • Page 23 If your product contains batteries,they must be disposed of at appropriate collection points. Copyright© 2023 Ingenico – AXIUM EX8000 Banks and Acquirers International Holding SAS All rights reserved...
  • Page 24 CCC (China Compulsory Certificate) Mark         The Regulatory Compliance Mark (RCM) International Efficiency Marking Protocol (Energy Star Level 6)      In door use only Copyright© 2023 Ingenico – AXIUM EX8000 Banks and Acquirers International Holding SAS All rights reserved 07/11...
  • Page 25 Recycle in accordance with the waste electronic & electrical equipment directive        Underwriters Laboratories Inc (US Compliance) Made from recyclable material   Low density version of Polyethylene (LDPE) Copyright© 2023 Ingenico – AXIUM EX8000 Banks and Acquirers International Holding SAS All rights reserved 07/11...
  • Page 26: Troubleshooting

    Check if the SIM card is installed correctly and local wireless communication network functions or not. If there is still problem, please contact our customer service center. Copyright© 2023 Ingenico – AXIUM EX8000 Banks and Acquirers International Holding SAS All rights reserved...
  • Page 27 “INGENICO is a trademark of BANKS AND ACQUIRERS INTERNATIONAL HOLDING . This Document is Copyright © 2023 BANKS AND ACQUIRERS INTERNATIONAL HOLDING . BANKS AND ACQUIRERS INTERNATIONAL HOLDING retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this...
  • Page 28 Copyright© 2023 Ingenico – Banks and Acquirers International Holding SAS All rights reserved...

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