Ingenico Move 5000 Troubleshooting Manual
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Also See for Move 5000:
- User manual (108 pages) ,
- Getting started (11 pages) ,
- Quick manual (2 pages)
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Troubleshooting Guide:
Move 5000
Get to know your terminal
Contactless Reader
Printer
Menu Screen
Press the grey key with
symbol Press F2 to scroll down
and F3 to scroll up on the touch
screen, or press the menu item
number on the keypad
Cancel:
Press the red CANCEL key
Clear entry
Enter key and Power on
Press the green ENTER key
Function
Card Insert
Power off
Remove the terminal from any
power source. Press and hold
the Func and yellow CLEAR
keys together
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Summary of Contents for Ingenico Move 5000
- Page 1 Troubleshooting Guide: Move 5000 Get to know your terminal Contactless Reader Printer Menu Screen Press the grey key with symbol Press F2 to scroll down and F3 to scroll up on the touch screen, or press the menu item number on the keypad...
- Page 2 Troubleshooting Terminology Reboot • Hold FUNC + Clear keys. • If the pinpad is connected to power it will turn on automatically. • If the pinpad is not connected to power, hold Enter key until the screen turns on. Turn off •...
- Page 3 General Troubleshooting (continued) Delayed Response If terminal appears to be slow or freezing, please ensure battery is charged in the first instance. • If terminal is frozen on screen, perform a Func Clear when terminal is in power. This should cause the terminal to restart. •...
- Page 4 General Troubleshooting (continued) Blue Screen / Black Screen • Hold FUNC + Clear to turn off the terminal • Hold Enter key to power back on, ensure no other buttons are being held • If this doesn’t resolve the issue, powercycle the terminal. Terminal Returns to Idle Screen After Entering a Function •...
- Page 5 Need a bit of help? Please email support@tillpayments.com or call 1300 369 692 Our dedicated team of experts can assist you over the phone 24/7 with questions, problem resolution and extra training. Keep your merchant ID number handy when you call, this will help speed up your enquiry. A comprehensive user guide to the EFTPOS terminal can be download- ed on our website.
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Questions and answers
How can I get a report with previous batch information?
Press the settlement icon from the second page of the home screen. The terminal will display the closed batch and deposit funds. Select "Yes" to close the batch and print the settlement report.
This answer is automatically generated
had new internet provider not card machines not working
Can I require a response before a Batch can be completed. It is too easy to accidentally batch these machines.