Ingenico Link/2500 User Manual
Hide thumbs
Also See for Link/2500:
- Quick start manual (25 pages) ,
- User manual (17 pages) ,
- Manuallines for setting up (11 pages)
Related Manuals for Ingenico Link/2500
Summary of Contents for Ingenico Link/2500
- Page 1 Link/2500 USER GUIDE INGENICO –28‐32 Boulevard de Grenelle – 75015 Paris ‐ FRANCE Tél. +33 (0)1 58 01 80 00 – Fax +33 (0)1 58 01 91 35 www.ingenico.com ...
-
Page 2: Table Of Contents
2.1. Content of the box ____________________________________________________ 5 2.1.1. Terminal _ _____________________________________________________________________ 5 2.2. Overview of the Link/2500 ______________________________________________ 6 2.3. Keyboard details and functionality _______________________________________ 8 Use of the terminal ___________________________________________ 9 3.1. Switching off the terminal ______________________________________________ 9 3.2. Reading card _________________________________________________________ 9 ... -
Page 3: Introduction
Introduction We hope that you will be fully satisfied with your new terminal Link/2500. This terminal is available in different models. Please select by yourself in this documentation items related to your model. Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations. WARRANTY / SECURITY Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility. This symbol indicates an important Warning. This symbol indicates a piece of advice. USER GUIDE • 3/22 Copyright © 2012 Ingenico R11 900019007 000 02 ... - Page 4 For mobile exposure condition use, for satisfying RF exposure compliance, the device must be installed to provide a separate distance of at least 20 cm from all persons. USER GUIDE • 4/22 Copyright © 2012 Ingenico R11 900019007 000 02 All rights reserved ...
-
Page 5: Presentation
Presentation 2.1. Content of the box 2.1.1. Terminal Link/2500 terminal unit A battery pack disconnected User guide ADVICE Keep the packaging. It must be re‐used whenever the terminal is shipped. ... -
Page 6: Overview Of The Link/2500
2.2. Overview of the Link/2500 Terminal unit 2’’4 LCD Display Magnetic card ... - Page 7 Weight 155g (without paper roll nor battery) Dimensions (L x w x h) 129x70x17 mm Electrical mains network 100‐240VAC / 50‐60 Hz ‐ Class II equipment Type C USB serial link Connections on terminal Power connector USER GUIDE • 7/22 Copyright © 2012 Ingenico R11 900019007 000 02 All rights reserved ...
-
Page 8: Keyboard Details And Functionality
The yellow key cancels the last character The green key validates input selections and information. It is also used to switch on the terminal USER GUIDE • 8/22 Copyright © 2012 Ingenico R11 900019007 000 02 All rights reserved ... -
Page 9: Use Of The Terminal
ADVICE Before to use the terminal, always check if the roll of paper is present. 3.1. Switching off the terminal If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off. It may also be switch by pressing simultaneously and (yellow key) for one second. In order to restart the terminal, press on the keyboard. 3.2. Reading card Magnetic stripe card The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card reading. USER GUIDE • 9/22 Copyright © 2012 Ingenico R11 900019007 000 02 All rights reserved ... - Page 10 Smart card • Card reader: insert the card horizontally with the chip facing upwards and leave in position throughout the transaction. Contactless • Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction • The 4 virtual LEDs are displayed during the transaction. The terminal behavior for the cardholder may depend on: • The terminal environment • Local usage (language…) USER GUIDE • 10/22 Copyright © 2012 Ingenico R11 900019007 000 02 All rights reserved ...
-
Page 11: Installation
Installation 4.1. Recommendations Location of the Link/2500 Place the base on flat surface near an electric socket and according to the base to the telephone or an Ethernet socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti‐theft barrier etc.). Operating conditions Ambient temperature from +0°C to +50°C Max relative humidity 85% at +40°C Battery charging conditions Ambient temperature from +0°C to +40°C Storage conditions Ambient temperature from ‐20°C to +55°C Max relative humidity 85% at +55°C USER GUIDE • 11/22 Copyright © 2012 Ingenico R11 900019007 000 02 ... -
Page 12: Usb Terminal Connections
4.2. USB Terminal connections 4.2.1. uUSB • There is an USB connector (USB type C) on the right side of the Link/2500 Wireless terminal (see below picture). • The USB Key has to be used with an USB adapter (refers to accessories section) USB type C Connector used for PC travel charger, USB Key, etc… *Type C connector durability: up to 10 000 mating cycles 4.3. Opening trap door CAUTION: Switch off the terminal before opening the trapdoor. ... -
Page 13: Sams & Sims
When introducing a SAM/SIM in its slot, be sure to put the cut corner as indicated on the engraved marks SAM 2 Connector (Dual SIM terminals) SIM 1 Connector (Dual SAM terminals) USER GUIDE • 13/22 Copyright © 2012 Ingenico R11 900019007 000 02 All rights reserved ... -
Page 14: Battery
• Plug the battery pack connector according to the connector locating system and (as shown on picture). Verify that it locks. • Place the battery pack in its compartment. • Close the battery compartment trapdoor. Battery compartment USER GUIDE • 14/22 Copyright © 2012 Ingenico R11 900019007 000 02 All rights reserved ... -
Page 15: Charging The Battery
4.5.3. Charging the battery When does the battery need to be charged? • On initial start‐up, charge the battery for 16 hours under the environmental conditions stated above • When used daily, the terminal recharges its batteries each time it is placed on its base. Charging is automatic • When used with a terminal power supply: connect the power supply to Link/2500 power connector. How does the battery need to be charged? • The environment in which the charge takes place influences battery lifetime and autonomy (number of transactions) The optimal conditions are as follows: Charging away from any external heat source (radiator, sun, enclosed area…) The optimal temperature is between +15°C and +25°C How can the battery be charged? Using the terminal power supply • Connect the terminal power supply unit to the terminal type C connector located on the right side of the terminal. • Connect the power supply unit to the power supply mains network • Check to see if the battery symbol is flashing or moving(=battery charging) ... -
Page 16: Changing The Battery
4.5.4. Changing the battery It is imperative to use a battery authorized by Ingenico. There is danger of explosion if battery used is not approved by Ingenico. • Turn it off by pressing simultaneously and (yellow key) for about one second • Remove the battery trapdoor (see section 4.5.2“installing battery”) • Lift the battery and remove it from its compartment • Carefully disconnect battery, following the instructions below. Connect, push Disconnect, pull • Inform the terminal that battery will be replaced (*). Do not start the terminal or connecting terminal power supply without battery. • Connect and install the new battery by following the instructions in section 4.5.2 “Installing battery” • Close the battery trapdoor and charge the new battery. See section "0 “Charging the Battery" • In order to preserve the environment, dispose used battery in compliance with current country recycling legislation. (*)The terminal memorizes that there is no battery simply by powering up. It will then correctly perform‐full recharge with the next battery. ... -
Page 17: Recommendations
Recommendations 5.1. Safety Powering down the Link/2500: Disconnect the Link/2500 power supply block adapter from the electrical mains network. Lithium cell The Link/2500 is fitted with an internal lithium cell which can only be accessed by a qualified technician. Battery Link/2500 is fitted with battery specially designed for this terminal. • Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue. • Do not short‐circuit the battery. • Do not attempt to open the battery container. • Used batteries must be disposed of at the appropriated sites. Warning There is a risk of explosion if the battery is incorrectly replaced or is placed in a fire. SAM1/(SIM2)/SIM1(SAM2) readers’ compartment The trapdoor for battery, SAM1(SIM2)/SIM1(SAM2), readers located underneath the ... -
Page 18: Security Of Your Terminal
In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device. CAUTION Positioning of the terminal on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN‐entry process difficult. Positioning of in‐store security cameras such way that the PIN‐entry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code. USER GUIDE • 18/22 Copyright © 2012 Ingenico R11 900019007 000 02 All rights reserved ... -
Page 19: Standards
Standards CE Mark The CE marking indicates Link/2500 complies with the requirements of European Directive 1999/5/EC of 9 March 1999 on Radio and Telecommunications Terminal Equipment for: • The protection of the health and the safety of the user and any other person. • The protection requirements with respect to electromagnetic compatibility. And complies with harmonised standards. Depending Link/2500 model involved standards‐are: According to harmonised EU standards : EU Directives : Product Product Type Standards Issue date 2006 +/A11:2009 +/A1:2010 +/A12:2011 All product type EN 60950‐1 +/AC:2011 + /A2:2013 EN 302 291‐1/2 2005 EN301 489‐1 2008 ContactLess EN 301 489‐3 2002 1999/5/EC ETSI EN 300 330‐3 2015 ... - Page 20 Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take‐back, treatment and recycling upon end of life of equipment and batteries. The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled. Ingenico ensures that efficient collection and recycling schemes are set‐up for WEEE and batteries according to the local regulation of your country. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries. Packaging waste must also be collected separately to assure a proper disposal and recycling. Please note that proper recycling of the electrical and electronic equipment and waste ...
-
Page 21: Troubleshooting
Cards are not read • Check that the magnetic card is swiped correctly (with magnetic band on terminal side). • Swipe again the card with the magnetic stripe movement constant and rapid • Verify that the magnetic strip is not damaged, grooved or cracked • Make sure you have inserted correctly the smart card into the smart card reader and removed the card only after the transaction is performed. USER GUIDE • 21/22 Copyright © 2012 Ingenico R11 900019007 000 02 All rights reserved ... - Page 22 writing between INGENICO and the user. INGENICO is not responsible for any use of this device, which would be non consistent with the present document. ...
Need help?
Do you have a question about the Link/2500 and is the answer not in the manual?
Questions and answers
Express app won't connect to reader Bluetooth connected
The Ingenico Link/2500 reader may not connect to the Express app despite being Bluetooth connected if the pairing process was not completed correctly. For proper operation, after selecting the device (iLK-XXXXXX) on your phone and entering the code "0000" on the terminal, both devices must display the same code. You must confirm the code on your phone and press the green button on the terminal. If this step is not completed, the devices may be Bluetooth connected but not properly paired, preventing communication with the app.
This answer is automatically generated