IBM TS4300 User Manual page 147

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Table 45. Main error events (continued)
Event Code Message Text and
Description
2009 Library test failed due to
accessor problem.
2010 Library test failed due to
spooling mechanism defect.
2012 Multiple bottom covers
detected.
2013 Multiple top covers detected.
2014 Bottom cover is missing.
2015 Top cover is missing.
2016 Unit to unit not locked.
2017 Communication errors during
stack discover process.
2021 Database access error.
2022 Drive was hot-removed.
2023 Internal Software error.
2024 Unhandled Exception.
Details and Solution
• Review test requirements and retry the test.
• If the test continues to fail, check for accessor obstructions
or other accessor problems.
• For proper operation, the accessor must be able to reach the
bottom of the library. Verify that no obstructions are at the
bottom of the library or on the bottom cover of the library in
the path of the accessor.
1. To check for obstructions at the bottom of the library, first
power off the library by pressing Power for 5 seconds and
select the Default Park location.
2. When the library is powered off, remove the left magazine
of the lowest library module, and verify that the entire
area of the bottom cover is free of any objects that might
obstruct the accessor's path.
3. After any obstructions are cleared, replace the magazine,
power the library on, and after the library finishes
initialization and inventory, verify that no further critical
events were generated.
Ensure that the spooling mechanism is fully seated in the base
module and installed correctly to the accessor assembly.
Remove all bottom covers except for the bottom module in the
library.
Remove all top covers except for the top module in the library.
Install the bottom cover on the bottom module of the library,
also check the module interconnect cabling and module power
cabling. If the base module can't detect both a top and bottom
cover, the accessor doesn't move.
Install the top cover on the top module of the library. Also,
check the module interconnect cabling and module power
cabling. If the base module can't detect both a top and bottom
cover, the accessor doesn't move.
Ensure that the alignment mechanism is engaged in every
module that is above another module in the library.
• Ensure that all modules are powered and have the
interconnect cable properly attached.
• Ensure that the module alignment locks (at the rear of
module) are in the correct positions.
Restore a configuration backup and run a power cycle.
Reinsert the removed drive at the same position as it was
removed.
Check for a new system Software version for upgrade.
Check for a new system Software version for upgrade.
Chapter 5. Troubleshooting 115