IBM TS4300 User Manual page 138

Table 44. Resolving errors (continued)
Problem
Cartridge failing to load and
unload properly
106 IBM TS4300 Tape Library Machine Type 3555: User's Guide
Solution
Note:
• The tape drive must rewind the tape before it is ejected. The amount of
time for this procedure can vary, depending on how the tape was used. See
"Supported tape drives" on page 10.
• The tape drive performs "Media optimization" on page 17 on the first load of
a cartridge. The amount of time for this procedure can vary. See "Supported
tape drives" on page 10.
Follow these instructions for removing tape from the tape drive:
1. Stop all host activity.
2. Check drive status by using any of the following methods:
• SCD display
• ITDT
• Indicator lights on a library if the drive is installed in a library
3. If the drive is in the middle of performing an operation, wait until the drive is
idle before attempting any further steps.
4. Attempt to unload the cartridge.
5. Power down the drive.
6. Disconnect the host cable from the drive.
7. Power on the drive, and wait until the tape drive is idle or ready.
8. Attempt to unload the cartridge.
Follow these steps to inspect a cartridge for damage:
1. Check that the leader pin is attached and properly seated by opening the
cartridge door and observing the pin's placement. See "Repositioning a
leader pin" on page 212.
2. Inspect the cartridge case, the cartridge door, and the write-protect switch
for damage.
3. Inspect the rear of the cartridge (the part that you load first into the tape
load compartment) and ensure that there are no gaps in the seam of the
cartridge case. See 1
on page 213. If there are gaps, the leader pin might be dislodged. Go to
"Repositioning or reattaching a leader pin" on page 212.
4. Try loading or unloading another tape cartridge.
• If it fails, contact your service representative for more problem
determination.
• If it is successful, discard the cartridge that originally failed.
Notes:
• If a damaged or mishandled cartridge is the problem, see "Handling the
cartridges" on page 208 for instructions about handling the media. It is
possible that your other cartridges might also be damaged.
• If your cartridge does not eject properly, contact your service representative.
in Figure 101 on page 211 and
IBM Confidential
4 in Figure 103