Appendix A Technical Information; Troubleshooting; Maintenance - Teldat 5Ge-Rail Installation Manual

Teldat S.A.

Appendix A Technical Information

A.1 Troubleshooting
If you encounter any problems while installing the device, refer to the following table for troubleshooting. If you are
unable to resolve the issue, please contact your dealer for further assistance.
Symptom
None of the LEDs on the router
are lighting up.
You have forgotten the access
password for the router.
The LAN LED fails to light up in
green.
The W LED fails to light up in
green.
The SIM LED is not lighting up. Make sure that the SIM card is inserted correctly in the designated tray.
You are unable to connect to
the device after updating the
software.
A.2 Maintenance
Teldat 5Ge-Rail routers are specifically designed to ensure high availability and durability, and for this reason they
are built without any moving parts. This design eliminates the need for regular maintenance and enhances their
overall reliability.
Teldat 5Ge-Rail
Solution
Check the power supply to the router by verifying the power source and main
power outlet.
Ignore the configuration through the RESET button (as described in the appropri-
ate section).
Inspect the Ethernet cable and the network connection.
For more detailed instructions, please refer to the "Teldat Dm709-I LAN
Interfaces" manual.
Check the SIM installation, PIN setting and network configuration, including APN
and Authentication parameters.
Verify the antenna connection by ensuring that the SMA connector is correctly
threaded and tightly secured.
Confirm the signal strength in the device's location and ensure that there is suffi-
cient coverage.
If using external antennas, try changing their positions and check if RSSI
(Received Signal Strength Indicator) improves.
Verify service availability in your area.
For more detailed information, refer to the "Teldat Dm781-I Cellular Interface "
manual.
Verify that the SIM PIN is correct.
For further information, please consult the "Teldat Dm781-I Cellular Interface "
manual.
It is possible that a failure in the uploading process caused damage to the current
system software. In this case, the device will boot up with special software and
configuration modes. To regain access to the device and restart the uploading
process, please follow these steps: Firstly, access the device by entering the IP
address 192.168.1.1. Secondly, use FTP to initiate the uploading process, and
enter root as the username, leaving the password field blank. Thirdly, ensure that
the IP address of your computer is configured to match the subnet of the router.
Technical Information
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