Warranty And Support; Warranty; Support - RME Audio M-32 AD Pro II-D User Manual

RME M-32 AD Pro II-D User's Guide

7. Warranty and Support

7.1. Warranty

Each individual M-32 AD Pro II-D undergoes comprehensive quality control and a complete test before
shipping. The usage of high grade components should guarantee a long and trouble-free operation of the
unit.
If you suspect that your product is faulty, please contact your local retailer. Do not disassemble the
device by yourself as it may get damaged. It has been sealed with tamper-evident material, and your
warranty is void if those seals have been damaged.
The distributor grants a limited manufacturer warranty of 6 months from the day of invoice showing the
date of sale. The length of the warranty period is different per country. Please contact your local
distributor for extended warranty information and service. Note that each country may have regional
specific warranty implications.
In any case warranty does not cover damage caused by improper installation or maltreatment -
replacement or repair in such cases can only be carried out at the owner's expense.
No warranty service is provided when the product is not returned to the local distributor in the region
where the product had been originally shipped.
The distributor does not accept claims for damages of any kind, especially consequential damage.
Liability is limited to the value of the M-32 AD Pro II-D. The general terms of business drawn up by the
distributor apply at all times.

7.2. Support

Please ensure that you are using the latest firmware before contacting support.
In many cases, the user forum at https://forum.rme-audio.de provides help with a simple search for
relevant keywords.
If the problem cannot be solved by any of the aforementioned methods, please have your serial number
at hand and contact and your local dealer or distributor. A complete list of distributors can be found on
the RME website.
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