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16 -
TROUBLESHOOTING
16.1. The phone does not switch on
Removing / reinstalling the battery. Then charge the phone until the battery icon stops
scrolling. Unplug from charger and try to switch the mobile on.
16.2. The display shows BLOCKED when you switch on
Somebody tried to use your phone but didn't know the PIN code nor the unblocking code
(PUK). Contact your service provider.
16.3. The display shows IMSI failure
This problem is related to your subscription. Contact your operator.
16.4. Your phone doesn't return to the idle screen
Press and hold the Red key/Hang-up key or switch off the phone, check that the SIM card and
16.5. The network symbol is not displayed
the battery are installed correctly and switch it on again.
The network connection is lost. Either you are in a radio shadow (in a tunnel or between tall
buildings) or you are outside the network coverage area. Try from another place, try to
reconnect to the network (especially when abroad), check that the antenna is in place if your
mobile has an external antenna, or contact your network operator for assistance/information.
16.6. The display doesn't respond to key presses
The display responds more slowly at very low temperatures. This is normal and does not
affect the operation of the phone. Take the phone to a warmer place and try again. In other
16.7. Your battery seems to over heat
cases please contact your phone supplier.
You might be using a charger that was not intended for your phone. Make sure you always
use the Philips authentic accessory shipped with your phone.
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