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Using the Windows recovery tools
To recover information you previously backed up:
Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support
▲
Assistant app.
To recover your information using Automatic Repair, follow these steps:
CAUTION:
Some Automatic Repair options will completely erase and reformat the hard drive. All files you
have created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Recovery Image partition and the Windows partition.
From the Start screen, type e, and then click File Explorer.
– or –
From the Start screen, type c, and then select Computer.
NOTE:
operating system and programs using the Windows 8 operating system DVD and the Driver Recovery
media (both purchased separately). For additional information, see
media (purchased separately) on page
3.
If the Windows partition and the Recovery Image partition are listed, restart the computer. After
Windows has loaded, press and hold the
4.
Select Troubleshoot, then select Advanced Options, and then select Automatic Repair.
5.
Follow the on-screen instructions.
NOTE:
For additional information on recovering information using the Windows tools, perform a search for
these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP
Support Assistant app.
If the Windows partition and the Recovery Image partition are not listed, you must recover your
142.
shift
key while clicking Restart.
Using Windows 8 operating system
Windows 8 141
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