HP EliteBook 820 G2 Maintenance And Service Manual
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HP EliteBook 820 G2 Maintenance And Service Manual

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Summary of Contents for HP EliteBook 820 G2

  • Page 1 HP EliteBook 820 G2 Notebook PC and HP EliteBook 720 G2 Notebook PC Maintenance and Service Guide...
  • Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 Product Name ................................ 1 Chipset ................................... 1 Processor ................................1 Panel ..................................1 Graphics ................................. 2 Memory .................................. 2 Flash cache ................................2 MiniCard solid-state drive ............................. 2 Primary storage ..............................3 Audio and video ..............................
  • Page 6 6 Removal and replacement procedures for Authorized Service Provider parts ........... 65 Component replacement procedures ......................... 65 Unlocking the device and disabling Always On Remote Management (select HP devices only) ..65 RTC battery ............................66 Top cover ............................67 Display assembly ..........................
  • Page 7 Fingerprint reader board ........................89 Speaker assembly ..........................90 Power button board .......................... 92 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ....... 93 Using Computer Setup ............................93 Starting Computer Setup ........................93 Navigating and selecting in Computer Setup ...................
  • Page 8 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........105 9 Specifications ............................106 10 Backup and recovery in Windows 8.1 ......................107 Backing up your information ..........................107 Performing a system recovery .......................... 107 Using the Windows recovery tools ....................107 Using f11 recovery tools .........................

  • Page 9: Product Description

    Product Name Description 720 G2 820 G2 models models HP EliteBook 720 G2 Notebook PC × HP EliteBook 820 G2 Notebook PC × Chipset Description 720 G2 820 G2 models models Intel® processor controller hub (PCH), soldered on circuit (SoC) ×...

  • Page 10: Graphics

    Graphics Description 720 G2 820 G2 models models Intel HD Graphics 5500 × × UMA configurations support up to 3 displays through the Quest 2 Dock Memory Description 720 G2 820 G2 models models Two customer-accessible/upgradable memory module slots × ×...

  • Page 11: Primary Storage

    Primary storage Description 720 G2 820 G2 models models Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness × × Support for the following hard drive: × × ● 1-TB, 5400-rpm, SATA, 7.0-mm hard drive ● 500-GB, 7200-rpm, SATA, 7.0-mm hard drive ●...

  • Page 12: Ethernet

    Two WWAN antennas built into display assembly (select models only) Support for the following WWAN formats: × × ● HP hs3110 HSPA+ Mobile Broadband Module ● HP lt4112 LTE/HPSA+ Mobile Broadband Module ● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module Integrated NFC module ×...

  • Page 13: Ports

    Ports Description 720 G2 820 G2 models models ● AC adapter, HP Smart Adapter × × ● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack ● DisplayPort 1.2 ● Docking ● RJ-45 (Ethernet) ● USB 3.0 charging (1) ● USB 3.0 (2) ●...

  • Page 14: Security

    Description 720 G2 820 G2 models model ● 45-W, 2-prong, 7.4 mm, DC jack AC adapter ● 45-W HP Smart adapter Support for the following power cords: × × ● 3-wire plug, 1.0 m ● 3-wire plug, 1.8 m ●...
  • Page 15 Description 720 G2 820 G2 models models ● Microsoft Windows 7 Professional 32-bit, Service Pack 1 (available only if 4096-MB of total system memory [4096-MB × 1] or less is selected) ● Microsoft Windows 7 Professional 64-bit, Service Pack 1 ●...

  • Page 16: Serviceability

    Serviceability Description 720 G2 820 G2 End user replaceable parts: × × ● AC adapter ● Battery (system) ● Hard drive ● Keyboard ● Memory module ● Solid-state drive ● WLAN module ● WWAN module ● M.2 (NGFF) Flash cache / SSD Chapter 1 Product description...

  • Page 17: External Component Identification

    Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on.

  • Page 18: Front

    Component Description that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Front Component Description Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth®...

  • Page 19: Left

    Left NOTE: Refer to the illustration that most closely matches your computer. Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
  • Page 20 Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 21: Top

    TouchPad Component Description Pointing stick Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen.

  • Page 22: Lights

    Lights NOTE: Your computer may look slightly different from the illustration in this section. Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components.

  • Page 23: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 24: Keys

    Keys NOTE: Your computer may look slightly different from the illustration in this section. Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key or the key.

  • Page 25: Right

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 26 To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 27: Bottom

    HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Service door release latch Releases the service door.

  • Page 28: Locating The Serial Number, Product Number, And Model Number

    Component Description NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. SIM slot (select models only) Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay.

  • Page 29: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 30 Item Component Spare part number Display assembly: The TouchScreen display assembly is spared as a whole unit replacement. 12.5-in, AntiGlare, FHD, LED, UWVA, TouchScreen display assembly 781838-001 The non-TouchScreen display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard with backlight (includes backlight cable and keyboard cable):...
  • Page 31 Item Component Spare part number For use in Taiwan 776452-AB1 For use in Thailand 776452-281 For use in Turkey 776452-141 For use in the United Kingdom 776452-031 For use in the United States 776452-001 Keyboard without backlight (includes keyboard cable): For use in models without a backlit keyboard: For use in Belgium 776451-A41...
  • Page 32 Item Component Spare part number For use in Switzerland 776451-BG1 For use in Taiwan 776451-AB1 For use in Thailand 776451-281 For use in Turkey 776451-141 For use in the United Kingdom 776451-031 For use in the United States 776451-001 RTC battery (includes cable and double-sided adhesive) 702853-001 Top cover 783215-001...
  • Page 33 (17) Memory module (PCL3, 12800, 1600-MHz): 8 GB 693374-001 4 GB 691740-001 (18) WWAN module: HP hs3110 HSPA+ Mobile Broadband Module 793516-001 HP lt4112 LTE/HPSA+ Mobile Broadband Module 790198-001 HP lt4211 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-001 (19) Solid-state drive: NOTE: M.2 drive shown...
  • Page 34 Item Component Spare part number Intel Dual Band Wireless-AC 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 WLAN module 756748-001 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-001 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for 783721-001 use in Indonesia Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n+a/c 2×2 WiFi Adapter...

  • Page 35: Display Assembly Components

    Display assembly components NOTE: The display assembly components listed in this section are for use only on computer models equipped with a non-TouchScreen display assembly. Item Component Spare part number Display bezel: For use on 720 G2 models with an HD display panel 786930-001 For use on 720 G2 models with an FHD display panel 790381-001...
  • Page 36 Item Component Spare part number Microphone module (includes double-sided adhesive) 730795-001 Display panel: 12.5-in, AG, FHD, LED, UWVA display panel 781864-001 12.5-in, AG, HD, LED, SVA display panel 781863-001 Display Hinge Kit (includes left and right display hinges): For use only on computer models equipped with an FHD display 775895-001 For use only on computer models equipped with an HD display 730543-001...

  • Page 37: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit, includes: 730562-001 Card reader bezel Display cable connector bracket Fingerprint reader cover RJ-45 cover (5a) Service cover release latch actuator (5b) Service cover release latch arm Service cover release latch spring (not illustrated) Plastics Kit...

  • Page 38: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws): NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit. 512-GB, SATA-3, solid-state drive 781850-001 256-GB, SATA-3, SED, Opal 2, solid-state drive...

  • Page 39: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm) 693710-001 65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm) 693711-001 45-W HP Smart adapter (non-PFC, RC, 7.4-mm) 744893-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 721092-001 45-W HP Smart adapter (non-PFC, RC, 2-wire, 4.5-mm)
  • Page 40 Component Spare part number For use in the People's Republic of China 490371-AA1 For use in South Africa 490371-AR1 For use in South Korea 490371-AD1 For use in Switzerland 490371-111 For use in Taiwan 490371-AB1 For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 Power cord (3-pin, black, 1.00-m):...

  • Page 41: Sequential Part Number Listing

    691922-001 HP comfort-grip wireless mouse 693374-001 4-GB memory module (PCL3, 12800, 1600-MHz) 693710-001 65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm) 693711-001 65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm) 702853-001 RTC battery (includes cable and double-sided adhesive) Sequential part number listing...
  • Page 42 3-cell, 46-WHr, 4.15-AHr, Li-ion battery 718550-001 HP business top-load carrying case 721092-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 730537-001 Display Cable Kit (includes display panel cable and webcam/microphone module cable) 730539-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector adapter, and screws)
  • Page 43 Intel Dual Band Wireless-AC 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 WLAN module 756749-001 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 757770-001 HP USB travel mouse 762689-291 Power cord for use in Japan (2-pin, black, 1.00-m) 762990-001 1-TB, 5400-rpm, 7.0-mm hard drive for use only on computer models equipped with an...
  • Page 44 Spare part number CSR flag Description 776451-061 Keyboard (no backlight) with pointing stick for use only on computer models in Italy (includes keyboard cable) 776451-071 Keyboard (no backlight) with pointing stick for use only on computer models in Spain (includes keyboard cable) 776451-081 Keyboard (no backlight) with pointing stick for use only on computer models in Denmark (includes keyboard cable)
  • Page 45 Spare part number CSR flag Description 776451-BB1 Keyboard (no backlight) with pointing stick for use only on computer models in Israel (includes keyboard cable) 776451-BG1 Keyboard (no backlight) with pointing stick for use only on computer models in Switzerland (includes keyboard cable) 776451-D61 Keyboard (no backlight) with pointing stick for use only on computer models in India (includes keyboard cable)
  • Page 46 Spare part number CSR flag Description 776452-251 Keyboard with backlight and pointing stick for use only on computer models in Russia (includes backlight cable and keyboard cable) 776452-261 Keyboard with backlight and pointing stick for use only on computer models in Bulgaria (includes backlight cable and keyboard cable) 776452-271 Keyboard with backlight and pointing stick for use only on computer models in Romania...
  • Page 47 Spare part number CSR flag Description 781836-001 Service cover for use in 820 G2 models (includes rubber feet) 781837-001 Display bezel for use on 820 G2 models with an HD display panel 781838-001 12.5-in, AG, FHD, LED, UWVA, TouchScreen display assembly 781839-001 Display Panel Support Kit for use only on computer models equipped with an HD display (includes display enclosure, WLAN antenna cables and transceivers, and WWAN antenna cables...
  • Page 48 Display bezel for use on 720 G2 models with an HD display panel 790080-001 Service cover for use in 720 G2 models (includes rubber feet) 790198-001 HP lt4112 LTE/HPSA+ Mobile Broadband Module 790381-001 Display bezel for use on 720 G2 models with an FHD display panel 793116-001...

  • Page 49: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 50: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 51 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 52: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 53 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 54: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 55 Remove the service cover (5). Reverse this procedure to install the service cover. Component replacement procedures...

  • Page 56: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 57 Use the release tab (2) to lift the rear edge of the battery (3) until the battery rests at an angle. Remove the battery. Reverse this procedure to install the battery. Component replacement procedures...

  • Page 58: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector adapter, or screws. The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 730539-001. Description Spare part number For use on all computer models:...
  • Page 59 Use the release tab (2) to remove the hard drive. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the rear toward you. Remove the four Phillips PM2.75×3.5 screws (1) that secure the hard drive bracket to the hard drive.
  • Page 60 Remove the hard drive connector adapter (3) from the hard drive. The hard drive bracket, hard drive connector adapter, and screws are available in the Hard Drive Hardware Kit, spare part number 730539-001. Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 61: Wwan Module

    WWAN module Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 793516-001 HP lt4112 LTE/HPSA+ Mobile Broadband Module 790198-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-001 Before removing the WWAN module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 63: Solid-State Drive

    Solid-state drive Description Spare part number 512-GB, SATA-3, solid-state drive 781850-001 256-GB, SATA-3, SED, Opal 2, solid-state drive 781849-001 256-GB, SATA-3, TLC, solid-state drive 798956-001 256-GB, M.2, PCIe, solid-state drive 781853-001 240-GB, SATA-3, solid-state drive 781847-001 180-GB, SATA-3, SED, Opal 2, solid-state drive 781846-001 180-GB, SATA-3, solid-state drive 781843-001...
  • Page 64 Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 65: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 WLAN module 756748-001 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-001 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use in 783721-001 Indonesia Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n+a/c 2×2 WiFi Adapter...
  • Page 66 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 67: Memory Module

    Memory module Description Spare part number 8 GB (PCL3, 12800, 1600-MHz) 693374-001 4 GB (PCL3, 12800, 1600-MHz) 691740-001 Before removing the memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 68: Keyboard

    Keyboard For use in country or region Spare part number For use in country or region Spare part number Keyboard with backlight (includes backlight cable and keyboard cable): For use in Belgium 776452-A41 For use in Northwest Africa 776452-FP1 For use in Brazil 776452-201 For use in Norway 776452-091...
  • Page 69 For use in country or region Spare part number For use in country or region Spare part number For use in Italy 776451-061 For use in Turkey 776451-141 For use in Japan 776451-291 For use in the United Kingdom 776451-031 For use in Latin America 776451-161 For use in the United States...
  • Page 70 Insert a thin, plastic tool into the keyboard release hole next to the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. Open the computer as far as it will open. Lift the rear edge of the keyboard (1) until it rests at an angle. Slide the keyboard (2) toward the display until the tabs on the front edge of the keyboard disengage from the top cover.
  • Page 71 Swing the rear edge of the keyboard (3) up and forward until it rests upside down on the palm rest. NOTE: Step 9 applies only to computer models equipped with a keyboard with backlight. Release the zero insertion force (ZIF) connector (1) to which the backlight cable is attached, and then disconnect the backlight cable (2) from the system board.
  • Page 72 Remove the keyboard (7). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 73: Removal And Replacement Procedures For Authorized Service Provider Parts

    PIN is not available, the entire system board must be replaced. Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer Setup.

  • Page 74: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 702853-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 75: Top Cover

    Top cover Description Spare part number Top cover 783215-001 Before removing the top cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 76 Disconnect the display panel cable (3) from the system board. Remove the following rubber screw covers: (1) This screw cover has a “1” marking on the inside of the cover (2) These screw covers have a “2” marking on the inside of the cover (3) These screw covers have a “3”...
  • Page 77 Remove the ten Torx T8M2.5×6.5 screws that secure the top cover to the base enclosure. Remove the following screws that secure the top cover to the base enclosure: (1) One Phillips PM2.0×6.5 screw (2) Three Phillips PM2.5×4.5 screws (3) Two Phillips PM2.0×3.0 screws Remove the two Phillips PM2.5×4.5 screws (1) that secure the top cover to the base enclosure.
  • Page 78 Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 79: Display Assembly

    Display assembly NOTE: The TouchScreen display assembly is spared as a whole unit replacement. The non-TouchScreen display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Description Spare part number 12.5-in, AntiGlare, FHD, LED, UWVA, TouchScreen display assembly 781838-001 Before removing the display assembly, follow these steps:...
  • Page 80 Remove the display assembly (2). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 81 If it is necessary to replace the display panel: Remove the six Phillips PM2.0×3.25 screws (1) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 82 Disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel is available using the following spare part numbers: ● 781864-00: 12.5-in, AG, FHD, LED, UWVA display panel ● 781863-001: 12.5-in, AG, HD, LED, SVA display panel If it is necessary to replace the webcam/microphone module or the microphone module: Detach the webcam/microphone module (1) from the display enclosure.
  • Page 83 Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part number 781861-001. The microphone module is available using spare part number 730795-001. If it is necessary to replace the display panel cable: Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided adhesive.) Release the display panel cable from the clip (2) built into the display enclosure.
  • Page 84 Remove the display hinges (3). The display hinges are included in the Display Hinge Kits, spare part numbers 775895-001 (for use only on computer models equipped with an FHD display) and 730543-001 (for use only on computer models equipped with an HD display). If it is necessary to replace the WLAN antenna cables and transceivers: Detach the WLAN antenna transceivers (1) from the display enclosure.
  • Page 85 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kits, spare part numbers 781834-001 (for use only on computer models equipped with an HD display) and 781835-001 (for use only on computer models equipped with an FHD display). If it is necessary to replace the WWAN antenna cables and transceivers: Detach the WWAN antenna transceivers (1) from the display enclosure.

  • Page 86: Touchpad

    TouchPad Description Spare part number TouchPad for use in models without NFC (includes cable) 781859-001 TouchPad or use in models with NFC; includes NFC antenna and TouchPad cable 781860-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 87: Nfc Module

    Reverse this procedure to install the TouchPad. NFC module Description Spare part number NFC module 781862-001 Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 88: Card Reader Board

    Card reader board Description Spare part number Card reader board (includes cable) 781841-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 89 Remove the three Philllips PM2.0×2.0 broad head screws (3) that secure the card reader board to the top cover. Remove the card reader board and cable (4). Remove the card reader board and cable. Reverse this procedure to install the card reader board. Component replacement procedures...

  • Page 90: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink 730556-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 91 Remove the heat sink (3). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 92: Fan

    Description Spare part number Fan (includes cable) 730547-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 93 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

  • Page 94: System Board

    System board NOTE: The system board spare part kit includes the battery connector bracket and replacement thermal material. Description Spare part number System board for use only on computer models equipped with: Intel Core i7-5600U processor and the Windows 8 Professional operating system 781858-601 Intel Core i7-5600U processor and the Windows 8 Standard operating system 781858-501...
  • Page 95 NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● WWAN module (see WWAN module on page ● Solid-state drive (see Solid-state drive on page ●...
  • Page 96 Remove the three Philllips PM2.0×3.0 screws (2) that secure the system board to the top cover. Lift up on the right side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.

  • Page 97: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 730554-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 98: Speaker Assembly

    Remove the fingerprint reader board (4). Reverse this procedure to install the fingerprint reader board. Speaker assembly Description Spare part number Speaker assembly (includes left and right speakers and cables) 730555-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 99 Remove the speaker assembly (2). Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 100: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 730552-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 101: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 8.1

    Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 102: Restoring Factory Settings In Computer Setup

    Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 103: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 104: Using Multiboot

    To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 105: Dynamically Choosing A Boot Device Using The F9 Prompt

    Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup. Use a pointing device or the arrow keys to select one of the following options: ●...

  • Page 106: Entering Multiboot Express Preferences

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 107: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 108: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 7

    To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. 100 Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 109: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 110: Downloading A Bios Update

    Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 102 Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 111: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 112: Dynamically Choosing A Boot Device Using The F9 Prompt

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 113: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...

  • Page 114: Specifications

    Specifications Metric U.S. Dimensions Width 31.0 cm 12.2 in Depth 21.5 cm 8.5 in Height 2.1 cm 0.83 in Weight Equipped with 3-cell (26 Whr) battery, FHD, no fingerprint 1.36 kg 2.99 lb reader, 1 SODIMM, WLAN, lightest M.2 SSD primary storage module, no camera, no WWAN, non-touch Equipped with 3-cell (26 Whr) battery, FHD, no fingerprint 1.52 kg...

  • Page 115: 10 Backup And Recovery In Windows 8.1

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 116: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 117: Using Windows Operating System Media (Purchased Separately)

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 118: 11 Backup And Recovery In Windows 7

    11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 119: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 120: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 121: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 122 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 123: 12 Statement Of Memory Volatility

    AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 124 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.

  • Page 125: Nonvolatile Memory Usage

    HP Sure Start models only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 126 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 118 Chapter 12 Statement of memory volatility...

  • Page 127: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 128: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 129: 13 Power Cord Set Requirements

    13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 130 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 131: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 132: Index

    Index carrying case, spare part numbers docking connector, identifying 17, AC adapter, spare part numbers 31, 31, 33, 34 33, 34 chipset, product description 1 docking station, spare part number AC adapter/battery light 10 components 31, 34 accessory battery connector, bottom 19 docking, product description 5 identifying 19...
  • Page 133 10, 14 HP DisplayPort-to-HDMI 1.4 adapter, packaging guidelines 44 RJ-45 (network) 17, 18 spare part number 31, 34 plastic parts, service TouchPad 14 HP PC Hardware Diagnostics (UEFI) considerations 41 webcam 9 downloading 98 Plastics Kit wireless 10, 14 using 98...
  • Page 134 power requirements, product RJ-45 (network) lights, identifying system board description 5 17, 18 removal 86 processor, product description 1 RTC battery spare part numbers 24, 39, 40, product description removal 66 audio 3 spare part number 24, 33, 66 system memory, removing personal chipset 1 Rubber Kit, spare part number 25, data from volatile 115...
  • Page 135 Windows operating system DVD Windows Startup Repair, using 112 wireless antenna removal 76, 77 spare part numbers 28, 38, 77 wireless antennas, identifying 9 wireless light 10, 14 wireless networking, product description 4 WLAN antennas, identifying 9 WLAN module removal 57 spare part numbers 25, 35, 40, workstation guidelines 44 WWAN antennas, identifying 9...

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