HP EliteBook 820 G1 Maintenance And Service Manual
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HP EliteBook 820 G1 Maintenance And Service Manual

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  • Page 1 HP EliteBook 820 G1 Notebook PC and HP EliteBook 725 G2 Notebook PC Maintenance and Service Guide...
  • Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 Product Name ......................... 1 Chipset ........................... 1 Processor ..........................2 Panel ............................3 Graphics ..........................3 Memory ..........................4 Flash cache ..........................4 MiniCard solid-state drive ......................4 Primary storage ........................5 Audio and video ........................
  • Page 6 Bottom ..........................26 3 Illustrated parts catalog ....................27 Locating the serial number, product number, and model number ..........27 Computer major components ....................29 Display assembly components ....................41 Plastics Kit ..........................43 Mass storage devices ......................44 Miscellaneous parts ........................ 45 Sequential part number listing ....................
  • Page 7 Speaker assembly ....................122 Power button board ....................124 7 Computer Setup (BIOS) ....................127 Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ... 127 Using Computer Setup ................... 127 Starting Computer Setup ................. 127 Navigating and selecting in Computer Setup ..........
  • Page 8 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....142 Linux – Computer Setup (BIOS) and Advanced System Diagnostics ..........143 Starting Computer Setup ..................143 Using Computer Setup ................... 143 Navigating and selecting in Computer Setup ..........143 Restoring factory settings in Computer Setup ..........
  • Page 9 Using HP Sure Start (select models only) .................. 172 11 Power cord set requirements ..................173 Requirements for all countries ....................173 Requirements for specific countries and regions ............... 173 12 Recycling ........................175 Index ..........................177 ENWW...
  • Page 10 ENWW...

  • Page 11: Product Description

    Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC HP EliteBook 725 G2 Notebook PC × HP EliteBook 820 G1 Notebook PC × Chipset Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC AMD®...

  • Page 12: Processor

    Processor Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC AMD A10 Pro-7350B 2.10-GHz (SC turbo up to 3.30- × ● GHz) quad core processor (4.00-MB L2 cache, 19 W) AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20- ●...

  • Page 13: Panel

    A6 Pro-7050B processor Universal memory architecture (UMA) graphics Support for dual-display ports through the HP 2013 UltraSlim Docking Station Support for up to 3 displays through the HP 2013 UltraSlim Docking Station Intel Graphics: Intel HD Graphics 4400 ×...

  • Page 14: Memory

    Memory Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC Two customer-accessible/upgradable memory module slots × × Support for DDR3L 1600-MHz PCL3-12800 dual channel memory Support for 16384-MB of system memory in the following configurations: 16384-MB total system memory (8192 MB × 2; not ●...

  • Page 15: Primary Storage

    Primary storage Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) × × and 9.5-mm (.37-in) thickness Support for Serial ATA Support for 3D DriveGuard hard drive protection...

  • Page 16: Audio And Video

    Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC Support for the following 6.35-cm (2.5-in) solid-state drives: × 256-GB, SATA-3, SED, Opal 2, solid-state drive ● 256-GB, SATA-3, SED, Opal 1, solid-state drive ● 240-GB, SATA-3, solid-state drive ●...

  • Page 17: Ethernet

    Ethernet Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC Realtek RTL8111EP 10/100/1000 Ethernet with × DASH support S3/S4/S5 wake on LAN Intel I218LM 10/100/1000 Ethernet with iAMT × Intel I218LM Gigabit Network Connection S3/S4/S5 wake on LAN...

  • Page 18: External Expansion

    HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC Support for the following WWAN formats: × HP hs3110 HSPA+ Mobile Broadband Module ● HP lt4112 LTE/HPSA+ Mobile Broadband Module ● HP lt4111 LTE/EV-DO/HSPA+ Mobile ● Broadband Module Support for the following WWAN formats: ×...

  • Page 19: Ports

    Ports Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC AC adapter, HP Smart (4.5-mm barrel) × × ● Audio-in (mono microphone)/audio-out (stereo ● headphone) combo jack DisplayPort 1.2 ● Docking ● RJ45 (Ethernet) ● USB 3.0 charging (1) ●...

  • Page 20: Power Requirements

    Support for removable 3-cell, 46-WHr, 4.15-AHr, Li-ion battery × × and 3-cell, 26-WHr, 2.50-AHr, Li-ion battery Support for the following AC adapters: 65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm) ● 65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm) ● 45-W HP Smart adapter (non-PFC, RC/V, 3-wire, 4.5- ●...

  • Page 21: Operating System

    Operating system Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC Preinstalled: × Microsoft® Windows® 8.1 Chinese Market 64-bit ● (available only with People's Republic of China country localization) Microsoft Windows 8.1 Emerging Market 64-bit ●...
  • Page 22 Pacific countries/regions or the People's Republic of China) Microsoft Windows 7 Home Premium 64-bit (available ● with any Windows 7 HP operating system except Asia/ Pacific countries/regions or the People's Republic of China) Microsoft Windows 7 Home Premium 32-bit (available ●...
  • Page 23 Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC Preinstalled: × Microsoft Windows 8.1 and 8 Chinese Market 64-bit ● (only available with People's Republic of China country localization) Microsoft Windows 8.1 and 8 Emerging Market 64-bit ●...
  • Page 24 Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC Restore Media–OSDVD: × Microsoft Windows 8.1 and 8 Professional 64-bit ● (include in Windows 8.1 and 8 downgrade operating system AV only; do not include for Asia/Pacific...

  • Page 25: Serviceability

    Serviceability Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC End user replaceable parts: × × AC adapter ● Battery (system) ● Hard drive ● Keyboard ● Memory module ● Solid-state drive ● WLAN module ●...
  • Page 26 Chapter 1 Product description ENWW...

  • Page 27: External Component Identification

    External component identification Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks. NOTE: To set up a WLAN and connect to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service, purchased from an Internet service provider, and a wireless router (purchased separately).
  • Page 28 Records video and captures still photographs. (select models only) To use the webcam, select Start > All Programs > Communication and Chat > HP Webcam. Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on.

  • Page 29: Buttons And Fingerprint Reader (Select Models Only)

    To learn more about your power settings: Select Start > Control Panel > System and Security > ● Power Options. For more information, see the HP Notebook Reference Guide. ● Speakers Produce sound. Wireless button Turns the wireless feature on or off but does not establish a wireless connection.

  • Page 30: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other keys. Windows logo key Displays the Windows Start menu. Function keys Execute frequently used system functions when pressed in combination with the key.

  • Page 31: Lights

    Lights Item Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Caps lock light On: Caps lock is on. Microphone mute light On: Microphone is muted.

  • Page 32: Touchpad

    TouchPad Item Component Description Pointing stick Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 33: Front

    Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● NOTE: For information on HP 3D DriveGuard, see the HP Notebook Reference Guide.

  • Page 34: Left Side

    Left side Item Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vents (2) Enable airflow to cool internal components.

  • Page 35: Right Side

    Right side Item Component Description Audio-out (headphone) Produces sound when connected to optional powered stereo speakers, jack/Audio-in headphones, earbuds, a headset, or television audio. Also connects an optional (microphone) combo jack headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 36: Bottom

    Bottom Item Component Description Service cover Provides access to the hard drive bay, the WLAN module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 37: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model number The serial number and product number of your tablet are located on the left edge of the tablet.
  • Page 38 Chapter 3 Illustrated parts catalog ENWW...

  • Page 39: Computer Major Components

    Computer major components Computer major components ENWW...
  • Page 40 Item Component Spare part number Display assembly: The TouchScreen display assembly is spared as a whole unit replacement. 12.5-in, AntiGlare, FHD, LED, UWVA, TouchScreen display assembly for use only on 765606-001 computer models equipped with an AMD processor 12.5-in, AntiGlare, HD, LED, UWVA, TouchScreen display assembly for use only on 761781-001 computer models equipped with an Intel processor The non-TouchScreen display assembly is spared at the subcomponent level only.
  • Page 41 Item Component Spare part number For use in South Korea 776452-AD1 For use in Spain 776452-071 For use in Sweden and Finland 776452-B71 For use in Switzerland 776452-BG1 For use in Taiwan 776452-AB1 For use in Thailand 776452-281 For use in Turkey 776452-141 For use in the United Kingdom 776452-031...
  • Page 42 Item Component Spare part number For use in Saudi Arabia 730541-171 For use in Slovenia 730541-BA1 For use in South Korea 730541-AD1 For use in Spain 730541-071 For use in Sweden and Finland 730541-B71 For use in Switzerland 730541-BG1 For use in Taiwan 730541-AB1 For use in Thailand 730541-281...
  • Page 43 Item Component Spare part number For use in Portugal 776451-131 For use in Romania 776451-271 For use in Russia 776451-251 For use in Saudi Arabia 776451-171 For use in Slovenia 776451-BA1 For use in South Korea 776451-AD1 For use in Spain 776451-071 For use in Sweden and Finland 776451-B71...
  • Page 44 Item Component Spare part number For use in Northwest Africa 730540-FP1 For use in Norway 730540-091 For use in Portugal 730540-131 For use in Romania 730540-271 For use in Russia 730540-251 For use in Saudi Arabia 730540-171 For use in Slovenia 730540-BA1 For use in South Korea 730540-AD1...
  • Page 45 Item Component Spare part number Equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad 765616-601 core processor (4.00-MB L2 cache, 19 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system Equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad 765616-501 core processor (4.00-MB L2 cache, 19 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system...
  • Page 46 Item Component Spare part number Equipped with an Intel Core i5-4310U 2.00-GHz (SC turbo up to 3.00- 778830-601 GHz) processor (3.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system Equipped with an Intel Core i5-4310U 2.00-GHz (SC turbo up to 3.00- 778830-501 GHz) processor (3.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system...
  • Page 47 Item Component Spare part number Equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 761774-501 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system Equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 761774-001 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system...
  • Page 48 3-cell, 26-WHr, 2.50-AHr, Li-ion battery 717377-001 (16) WWAN module: For use only on computer models equipped with an AMD processor: HP hs3110 HSPA+ Mobile Broadband Module 748599-001 HP lt4112 LTE/HPSA+ Mobile Broadband Module 740011-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module...
  • Page 49 Item Component Spare part number HP hs3110 HSPA+ Mobile Broadband Module 723895-001 HP lt4226 LTE/HSPA+4G Module 736675-001 HP lt4225 LTE/EV-DO 4G Module 736676-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 (17) Solid-state drive:...
  • Page 50 Item Component Spare part number Broadcom BCM943228HMB 802.11 abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 730668-001 4.0 Adapter Broadcom BCM4352 802.11 ac 2×2 Wi-Fi + Bluetooth 4.0 Combo Adapter 724935-001 For use only on computer models equipped with an Intel processor: Broadcom BCM943228HMB 802.11 a/b/g/n 2×2 Wi-Fi + Bluetooth 4.0 Combo 697316-001 Adapter...

  • Page 51: Display Assembly Components

    Display assembly components NOTE: The display assembly components listed in this section are for use only on computer models equipped with a non-TouchScreen display assembly. Item Component Spare part number Display bezel: For use only on computer models equipped with an AMD processor and an AntiGlare, 775896-001 FHD, LED, UWVA display panel For use only on computer models equipped with an AMD processor and an AntiGlare,...
  • Page 52 Item Component Spare part number For use only on computer models equipped with an Intel processor and an AntiGlare, 730544-001 HD, LED, SVA display panel Webcam/microphone module (includes double-sided adhesive): For use only on computer models equipped with an AMD processor 780112-001 For use only on computer models equipped with an Intel processor 730542-001...

  • Page 53: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit, includes: 730562-001 Card reader bezel Display cable connector bracket Fingerprint reader cover RJ-45 cover (5a) Service cover release latch actuator (5b) Service cover release latch arm Service cover release latch spring (not illustrated) Plastics Kit ENWW...

  • Page 54: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws): NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit. For use on all computer models: 500-GB, 7200-rpm, SATA, 7.0-mm hard drive 703267-001...

  • Page 55: Miscellaneous Parts

    128-GB, SATA-3, locked, solid-state drive 766679-001 128-GB, SATA-3, solid-state drive 744716-001 120-GB, mSATA-3, SED solid-state drive 730568-001 32-GB, SATA-3, solid-state drive 743008-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm) 693710-001 Miscellaneous parts ENWW...
  • Page 56 693711-001 65-W HP Smart travel adapter (non-PFC) 693716-001 45-W HP Smart adapter (non-PFC, RC, 7.4-mm) 744893-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 721092-001 45-W HP Smart adapter (non-PFC, RC, 2-wire, 4.5-mm) 742437-001 Carrying case: HP Essential backpack carrying case...
  • Page 57 For use in South Korea 755530-AD1 For use in Switzerland 755530-111 For use in Taiwan 755530-AB1 For use in Thailand 755530-201 For use in the United Kingdom and Singapore 755530-031 Screw Kit 730553-001 HP USB 3.0 port replicator 690650-001 Miscellaneous parts ENWW...

  • Page 58: Sequential Part Number Listing

    Atheros AR9485 802.11 b/g/n WiFi Adapter for use only on computer models equipped with an AMD processor 679921-001 HP Essential top-load carrying case 679922-001 HP Essential messenger bag style carrying case 679923-001 HP Essential backpack carrying case Chapter 3 Illustrated parts catalog ENWW...
  • Page 59 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module for use only on computer models equipped with an Intel processor 704031-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module for use only on computer models equipped with an Intel processor 705621-001 HP professional top-load carrying case 710661-001 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 WLAN module for use...
  • Page 60 HP business slim top-load carrying case 718550-001 HP business top-load carrying case 721092-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 723895-001 HP hs3110 HSPA+ Mobile Broadband Module 724935-001 Broadcom BCM4352 802.11 ac 2×2 Wi-Fi + Bluetooth 4.0 Combo Adapter for use only on...
  • Page 61 Spare part number Description 730540-161 Keyboard with pointing stick for use only on computer models equipped with an Intel processor in Latin America (includes keyboard cable) 730540-171 Keyboard with pointing stick for use only on computer models equipped with an Intel processor in Saudi Arabia (includes keyboard cable) 730540-201 Keyboard with pointing stick for use only on computer models equipped with an Intel processor in...
  • Page 62 Spare part number Description 730540-FL1 Keyboard with pointing stick for use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia (includes keyboard cable) 730540-FP1 Keyboard with pointing stick for use only on computer models equipped with an Intel processor in Northwest Africa (includes keyboard cable) 730541-001 Keyboard with backlight and pointing stick for use only on computer models equipped with an...
  • Page 63 Spare part number Description 730541-281 Keyboard with backlight and pointing stick for use only on computer models equipped with an Intel processor in Thailand (includes backlight cable and keyboard cable) 730541-291 Keyboard with backlight and pointing stick for use only on computer models equipped with an Intel processor in Japan (includes backlight cable and keyboard cable) 730541-A41 Keyboard with backlight and pointing stick for use only on computer models equipped with an...
  • Page 64 Spare part number Description 730551-001 Base enclosure for use only on computer models equipped with an Intel processor (includes RJ-45 cover, rubber feet, and service cover eject latch assembly) 730552-001 Power button board (includes cable) 730553-001 Screw Kit 730554-001 Fingerprint reader board (includes bracket and cable) 730555-001 Speaker assembly (includes left and right speakers and cables) 730556-001...
  • Page 65 HP lt4225 LTE/EV-DO4G Module for use only on computer models equipped with an Intel processor 740011-001 HP lt4112 LTE/HPSA+ Mobile Broadband Module for use only on computer models equipped with an AMD processor 742437-001 45-W HP Smart adapter (non-PFC, RC, 2-wire, 4.5-mm)
  • Page 66 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module for use only on computer models equipped with an AMD processor 748599-001 HP hs3110 HSPA+ Mobile Broadband Module for use only on computer models equipped with an AMD processor 749288-001 HP DisplayPort-to-HDMI 1.4 adapter...
  • Page 67 Spare part number Description 755530-BB1 Power cord for use in Israel (3-pin, black, 1.00-m) 755530-D01 Power cord for use in Argentina (3-pin, black, 1.00-m) 755530-D61 Power cord for use in India (3-pin, black, 1.00-m) 761774-001 System board equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system for use only on computer models equipped with a TouchScreen display assembly (includes replacement thermal material)
  • Page 68 Spare part number Description 761777-601 System board equipped with an Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00- GHz) processor (4.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly (includes replacement thermal material) 761778-001 System board equipped with an Intel Core i7-4600U 2.10-GHz (SC turbo up to 3.10-...
  • Page 69 Spare part number Description 765610-001 180-GB, SATA-3 solid-state drive for use only on computer models equipped with an AMD processor 765611-001 180-GB, SATA-3, SED, OPAL-1 solid-state drive for use only on computer models equipped with an AMD processor 765612-001 240-GB, SATA-3 solid-state drive for use only on computer models equipped with an AMD processor 765613-001 256-GB, SATA-3, SED, OPAL-1 solid-state drive for use only on computer models equipped with an...
  • Page 70 Spare part number Description 775893-001 Display enclosure for use only on computer models equipped with an AMD processor 775894-001 Antenna Kit for use only on computer models equipped with an AMD processor (WLAN antenna cables and transceivers and WWAN antenna cables and transceivers) 775895-001 Display Hinge Kit for use only on computer models equipped with an AMD processor (includes left and right hinges and hinge brackets)
  • Page 71 Spare part number Description 776451-261 Keyboard with pointing stick for use only on computer models equipped with an AMD processor in Bulgaria (includes keyboard cable) 776451-271 Keyboard with pointing stick for use only on computer models equipped with an AMD processor in Romania (includes keyboard cable) 776451-281 Keyboard with pointing stick for use only on computer models equipped with an AMD processor in...
  • Page 72 Spare part number Description 776452-051 Keyboard with backlight and pointing stick for use only on computer models equipped with an AMD processor in France (includes backlight cable and keyboard cable) 776452-061 Keyboard with backlight and pointing stick for use only on computer models equipped with an AMD processor in Italy (includes backlight cable and keyboard cable) 776452-071 Keyboard with backlight and pointing stick for use only on computer models equipped with an...
  • Page 73 Spare part number Description 776452-B31 Keyboard with backlight and pointing stick for use only on computer models equipped with an AMD processor in the Netherlands (includes backlight cable and keyboard cable) 776452-B71 Keyboard with backlight and pointing stick for use only on computer models equipped with an AMD processor in Sweden and Finland (includes backlight cable and keyboard cable) 776452-BA1 Keyboard with backlight and pointing stick for use only on computer models equipped with an...
  • Page 74 Spare part number Description 778829-601 System board equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70- GHz) processor (3.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (includes replacement thermal material) 778830-001 System board equipped with an Intel Core i5-4310U 2.00-GHz (SC turbo up to 3.00- GHz) processor (3.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and a non-...

  • Page 75: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 76: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 77: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 78: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 79: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 80 Chapter 4 Removal and replacement preliminary requirements ENWW...

  • Page 81: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 82 Before removing the disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.

  • Page 83: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 84 Use the release tab (2) to lift the rear edge of the battery (3) until the battery rests at an angle. Remove the battery. Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts ENWW...

  • Page 85: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector adapter, or screws. The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 730539-001. Description Spare part number For use on all computer models:...
  • Page 86 Use the release tab (2) to remove the hard drive. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the rear toward you. Remove the four Phillips PM2.75×3.5 screws (1) that secure the hard drive bracket to the hard drive.
  • Page 87 Remove the hard drive connector adapter (3) from the hard drive. The hard drive bracket, hard drive connector adapter, and screws are available in the Hard Drive Hardware Kit, spare part number 730539-001. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures ENWW...

  • Page 88: Wwan Module

    WWAN module Description Spare part number For use only on computer models equipped with an AMD processor: HP hs3110 HSPA+ Mobile Broadband Module 748599-001 HP lt4112 LTE/HPSA+ Mobile Broadband Module 740011-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 748021-001 For use only on computer models equipped with an Intel processor:...
  • Page 89 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 90: Solid-State Drive

    Solid-state drive Description Spare part number For use only on computer models equipped with an AMD processor: 256-GB, SATA-3, SED, Opal 2, solid-state drive 765614-001 256-GB, SATA-3, SED, Opal 1, solid-state drive 765613-001 240-GB, SATA-3, solid-state drive 765612-001 180-GB, SATA-3, SED, Opal 1, solid-state drive 765611-001 180-GB, SATA-3, solid-state drive 765610-001...
  • Page 91 Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. Component replacement procedures ENWW...

  • Page 92: Wlan Module

    WLAN module Description Spare part number For use only on computer models equipped with an AMD processor: Atheros AR9485 802.11 b/g/n WiFi Adapter 675794-001 Broadcom BCM943228HMB 802.11 abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter 730668-001 Broadcom BCM4352 802.11 ac 2×2 Wi-Fi + Bluetooth 4.0 Combo Adapter 724935-001 For use only on computer models equipped with an Intel processor: Broadcom BCM943228HMB 802.11 a/b/g/n 2×2 Wi-Fi + Bluetooth 4.0 Combo Adapter...
  • Page 93 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 94: Memory Module

    Memory module Description Spare part number 8 GB (PCL3, 12800, 1600-MHz) 693374-001 4 GB (PCL3, 12800, 1600-MHz) 691740-001 Before removing the memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 95: Keyboard

    Keyboard For use in country Spare part number For use in country Spare part number or region or region Keyboard with backlight (includes backlight cable and keyboard cable): For use only on computer models equipped with an AMD For use in the Netherlands 776452-B31 processor: For use in Belgium...
  • Page 96 For use in country Spare part number For use in country Spare part number or region or region For use in Germany 730541-041 For use in South Korea 730541-AD1 For use in Greece 730541-151 For use in Spain 730541-071 For use in Hungary 730541-211 For use in Sweden 730541-B71...
  • Page 97 For use in country Spare part number For use in country Spare part number or region or region For use only on computer models equipped with an Intel For use in the Netherlands 730540-B31 processor: For use in Belgium 730540-A41 For use in Northwest Africa 730540-FP1 For use in Brazil...
  • Page 98 Remove the keyboard: Loosen the two captive screws that secure the keyboard to the computer. Partially open the computer. Rest and secure the computer on its left side. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts ENWW...
  • Page 99 Insert a thin, plastic tool into the keyboard release hole next to the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. Open the computer as far as it will open. Lift the rear edge of the keyboard (1) until it rests at an angle. Slide the keyboard (2) toward the display until the tabs on the front edge of the keyboard disengage from the top cover.
  • Page 100 Swing the rear edge of the keyboard (3) up and forward until it rests upside down on the palm rest. NOTE: Step 9 applies only to computer models equipped with a keyboard with backlight. Release the zero insertion force (ZIF) connector (1) to which the backlight cable is attached, and then disconnect the backlight cable (2) from the system board.
  • Page 101 Remove the keyboard (7). Reverse this procedure to install the keyboard. Component replacement procedures ENWW...
  • Page 102 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts ENWW...

  • Page 103: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

  • Page 104: Top Cover

    Remove the RTC battery: Disconnect the RTC battery cable (1) from the system board. Detach the RTC battery (2) from the top cover. (The RTC battery is attached to the top cover with double-sided adhesive.) Remove the RTC battery and cable. Reverse this procedure to install the RTC battery.
  • Page 105 Disconnect all external devices from the computer. Remove the service cover (see Service cover on page 71), and then remove the following components: Battery (see Battery on page Hard drive (see Hard drive on page Keyboard (see Keyboard on page NOTE: When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover:...
  • Page 106 Remove the card reader bezel (4) from the card reader slot. Remove the ten Torx T8M2.5×6.5 screws (1) that secure the top cover to the base enclosure. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW...
  • Page 107 Remove the following screws that secure the top cover to the base enclosure: (1) One Phillips PM2.0×6.5 screw (2) Three Phillips PM2.5×4.5 screws (3) Two Phillips PM2.0×3.0 screws Remove the two Phillips PM2.5×4.5 screws (1) that secure the top cover to the base enclosure. Remove the top cover (2).

  • Page 108: Display Assembly

    Display assembly NOTE: The TouchScreen display assembly is spared as a whole unit replacement. The non- TouchScreen display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Description Spare part number 12.5-in, AntiGlare, FHD, LED, UWVA, TouchScreen display assembly for use only on computer 765606-001 models equipped with an AMD processor...
  • Page 109 Release the wireless antenna cables from the routing clips (2) and channel built into the base enclosure. Remove the four Phillips PM2.5×4.5 screws (1) that secure the display assembly to the base enclosure. Component replacement procedures ENWW...
  • Page 110 Remove the display assembly (2). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. Remove the display bezel (4).
  • Page 111 If it is necessary to replace the display panel: Remove the six Phillips PM2.0×3.25 screws (1) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
  • Page 112 Disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel is available using the following spare part numbers: 776930-001–12.5-in, AG, FHD, LED, UWVA display panel for use only on computer ● models equipped with an AMD processor 765607-001–12.5-in, AG, HD, LED, SVA display panel for use only on computer ●...
  • Page 113 Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part numbers 780112-001 (for use only on computer models equipped with an AMD processor) and 730542-001 (for use only on computer models equipped with an Intel processor). The microphone module is available using spare part number 730795-001.
  • Page 114 If it is necessary to replace the display hinges: Release the grounding tape (1) that secures the display hinges to the display enclosure. Remove the six Phillips PM2.0×3.0 broad head screws (2) that secure the display hinges to the display enclosure. Remove the display hinges (3).
  • Page 115 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kits, spare part numbers 775894-001 (for use only on computer models equipped with an AMD processor) and 730560-001 (for use only on computer models equipped with an Intel processor). If it is necessary to replace the WWAN antenna cables and transceivers: Detach the WWAN antenna transceivers (1) from the display enclosure.
  • Page 116 Reverse this procedure to reassemble install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW...

  • Page 117: Touchpad

    TouchPad Description Spare part number TouchPad (includes cable) 730549-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 118: Card Reader Board

    Remove the TouchPad and cable (3). Reverse this procedure to install the TouchPad. Card reader board Description Spare part number Card reader board (includes cable) 730563-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 119 Remove the card reader board: Turn the top cover upside down with the front toward you. Release the ZIF connector (1) to which the card reader board cable is attached, and then disconnect the card reader board cable (2) from the system board. Turn the top cover upside down with the front toward you.
  • Page 120 Remove the card reader board and cable (4). Remove the card reader board and cable. Reverse this procedure to install the card reader board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW...

  • Page 121: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor 765605-001 For use only on computer models equipped with an Intel processor 730556-001 Before removing the heat sink, follow these steps: Turn off the computer.
  • Page 122 Remove the heat sink (3). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 123: Fan

    Description Spare part number For use only on computer models equipped with an AMD processor 780895-001 For use only on computer models equipped with an Intel processor 730547-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 124 Remove the fan (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

  • Page 125: System Board

    System board NOTE: The system board spare part kit includes the battery connector bracket and replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor: Equipped with an AMD A10 Pro-7350B 2.10-GHz (SC turbo up to 3.30-GHz) quad 765617-601 core processor (4.00-MB L2 cache, 19 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system...
  • Page 126 Description Spare part number Equipped with an Intel Core i7-4510U 2.00-GHz (SC turbo up to 3.10-GHz) processor (4.00-MB 778831-501 L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system Equipped with an Intel Core i7-4510U 2.00-GHz (SC turbo up to 3.10-GHz) processor (4.00-MB 778831-001 L3 cache, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system...
  • Page 127 Description Spare part number Equipped with an Intel Core i3-4030U 1.90-GHz processor (3.00-MB L3 cache, 15 W), a 778828-501 graphics subsystem with UMA memory, and the Windows 8 Standard operating system Equipped with an Intel Core i3-4030U 1.90-GHz processor (3.00-MB L3 cache, 15 W), a 778828-001 graphics subsystem with UMA memory, and a non-Windows 8 operating system For use only on computer models equipped with an Intel processor and a non-TouchScreen display assembly:...
  • Page 128 Description Spare part number Equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W) and 730557-501 the Windows 8 Standard operating system Equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W) and a 730557-001 non-Windows 8 operating system Before removing the system board, follow these steps:...
  • Page 129 Release the ZIF connector (2) to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable from the system board. Disconnect the speaker cable (1) from the system board. Remove the three Philllips PM2.0×3.0 screws (2) that secure the system board to the top cover. Component replacement procedures ENWW...
  • Page 130 Lift up on the right side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW...

  • Page 131: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 730554-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 132: Speaker Assembly

    Remove the fingerprint reader board (4). Reverse this procedure to install the fingerprint reader board. Speaker assembly Description Spare part number Speaker assembly (includes left and right speakers and cables) 730555-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 133 Remove the speaker assembly: Release the four clips (1) built into the top cover that secure the speaker assembly to the top cover. Remove the speaker assembly (2). Reverse this procedure to install the speaker assembly. Component replacement procedures ENWW...

  • Page 134: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 730552-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 135 Remove the power button board (2) and cable. Reverse this procedure to install the power button board. Component replacement procedures ENWW...
  • Page 136 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW...

  • Page 137: Computer Setup (Bios)

    Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup. Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW...

  • Page 138: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. To select a menu or a menu item, use the key and the keyboard arrow keys and then ●...

  • Page 139: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 140: Downloading A Bios Update For Windows 8

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Select Updates and tune-ups, and then select Check for HP updates now.

  • Page 141: Using Multiboot

    Options > Legacy Boot Order for Legacy Boot Mode, and then press enter. To move the device up in the boot order, use a pointing device to click the up arrow, or press the key. – or – Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW...

  • Page 142: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 143: Entering Multiboot Express Preferences

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 144: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. Go to http://www.hp.com. Click Support & Drivers, and then click the Drivers & Software tab. Enter the product name in the text box, and then click Search.

  • Page 145: Windows 7 - Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)

    To close open dialog boxes and return to the main Computer Setup screen, press esc, and ● then follow the on-screen instructions. Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW...

  • Page 146: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ● Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – key and the arrow keys to select File >...

  • Page 147: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 148: Downloading A Bios Update For Windows 7

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > Help and Support. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 149: Using Multiboot

    To move the device up in the boot order, use a pointing device to click the up arrow, or press the key. – or – Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW...

  • Page 150: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 151: Entering Multiboot Express Preferences

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 152: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. Go to http://www.hp.com. Click Support & Drivers, and then click the Drivers & Software tab. Enter the product name in the text box, and then click Search.

  • Page 153: Linux - Computer Setup (Bios) And Advanced System Diagnostics

    Linux – Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 154: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left ● corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...

  • Page 155: Updating The Bios

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 156: Using Advanced System Diagnostics

    Click your specific product from the models listed. Click the appropriate operating system. Go to the BIOS section and download the BIOS software package. Follow the installation instructions as provided with the downloaded BIOS software package. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 157: Specifications

    Specifications Metric U.S. Dimensions 21.0 cm Width 12.2 in 21.5 cm Depth 8.5 in Height 2.1 cm 0.83 in 1.33 kg Equipped with 3-cell, 26-WHr battery, 1 memory 2.93 lb module, WLAN module, lightest solid-state module, but without fingerprint reader, webcam, or WWAN module Equipped with 3-cell, 46-WHr battery, 1 memory 1.42 kg 3.13 lb...
  • Page 158 Chapter 8 Specifications ENWW...

  • Page 159: Backup And Recovery

    NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 160: Performing A System Recovery

    Note the following when backing up: Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot ●...

  • Page 161: Using The Windows Recovery Tools

    Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Windows 8...

  • Page 162: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...

  • Page 163: Using Windows Refresh For Quick And Easy Recovery

    During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 164: Using Hp Software Setup

    Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 165: Windows 7

    ● NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 166: Creating Recovery Media With Hp Recovery Disc Creator

    DVD, you may need to plug in an external optical drive. HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 167: Performing A System Recovery

    When backing up to discs, use any of the following types of discs (purchased separately): CD-R, ● CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. NOTE: Your computer may not come equipped with an internal optical drive.

  • Page 168: Using The Windows Recovery Tools

    HP Recovery partition are not listed. For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page 160. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads. Select Startup Repair.

  • Page 169: Using F11 Recovery Tools

    All files you have created and any software installed on the computer are permanently removed. recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 170: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 171: Linux

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 172: Performing A System Recovery

    Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image, using an installed or an external DVD±RW optical drive.

  • Page 173: Remove Everything And Reinstall Sled

    Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, applications, and settings from your computer, and reinstalls the Linux operating system.
  • Page 174 Chapter 9 Backup and recovery ENWW...

  • Page 175: 10 Statement Of Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 176 Press to accept or to reject. If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing when prompted. Select System Configuration, then AMT Options. Then select Un-configure AMT on next boot.

  • Page 177: Non-Volatile Memory Usage

    HP Sure Start critical System host processor. Embedded BIOS code, EC The content is Controller. firmware, and managed solely critical PC by the HP Sure configuration Start Embedded data for select Controller. platforms that support HP Sure Start. For more information, see...
  • Page 178 & updated when this memory battery the system BIOS and is available management). is updated. on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial 256 Bytes per...
  • Page 179 An Intel information, go Unique utility is Provisioning required for http://www.hp.com/ Data can be updating the support, and entered at the firmware. Only select your factory or by an firmware country. Select...
  • Page 180 Fingerprint 512 KBytes Stores By enrolling in Only a digitally reader flash fingerprint HP ProtectTools signed templates. Security application can Manager. make the call to write to the flash. Chapter 10 Statement of Volatility ENWW...

  • Page 181: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to default settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 182: Using Hp Sure Start (Select Models Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state automatically, with user intervention. Those select computer models ship with HP Sure Start configured and enabled. Most users can use HP Sure Start with the default configuration.

  • Page 183: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 184 Country/region Accredited agency Applicable note number France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 185: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. ENWW...
  • Page 186 Chapter 12 Recycling ENWW...

  • Page 187: Index

    Index card reader board Display Hinge Kit, spare part AC adapter light 23 removal 108 numbers 42, 53, 60, 104 AC adapter, spare part numbers spare part number 34, 55, display panel 45, 49, 50, 55, 56 product description 3 antenna carrying case, spare part removal 101...
  • Page 188 HP DisplayPort-to-HDMI 1.4 component 19 adapter, spare part number 46, mass storage devices location 19 illustrated 44 fingerprint reader board precautions 66 removal 121 spare part numbers 44 internal display switch 18 spare part number 34, 54, memory card reader 25...
  • Page 189 external VGA monitor 24 RJ-45 jack 25 TouchPad product description 9 RTC battery removal 107 USB 3.0 25 removal 93 spare part number 37, 53, USB 3.0 charging 24 spare part number 34, 49, 93 power button 19 Rubber Kit, spare part number TouchPad button 22 power button board 38, 53...
  • Page 190 Index ENWW...

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