HP Elitebook 820 G1 Getting Started
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HP Elitebook 820 G1 Getting Started

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Getting Started
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Summary of Contents for HP Elitebook 820 G1

  • Page 1 Getting Started HP Notebook...
  • Page 2 Logo is a trademark of its proprietor. be bound by the terms of the HP End User To obtain the latest information in this License Agreement (EULA). If you do not The information contained herein is subject guide, contact support.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Welcome ................................1 Finding information ..........................2 2 Getting to know your computer ........................4 Top ............................... 4 TouchPad ..........................4 Lights ........................... 5 Buttons and fingerprint reader (select models only) ............6 Keys ............................. 8 Front ..............................
  • Page 6 Using pointing devices ........................20 Setting pointing device preferences ................... 21 Using the pointing stick ...................... 21 Using the TouchPad ......................21 Turning the TouchPad off and on ..............21 Navigating ......................22 Selecting ......................22 Using TouchPad gestures ................. 22 Scrolling ....................
  • Page 7 Improving hard drive performance ..................46 Using Disk Defragmenter .................. 46 Using Disk Cleanup ................... 47 Using HP 3D DriveGuard ....................47 Identifying HP 3D DriveGuard status ..............47 9 Security ................................49 Protecting the computer ........................49 Using passwords ..........................50...
  • Page 8 Cleaning the display (All-in-Ones or Notebooks) ..........69 Cleaning the sides and cover ................69 Cleaning the TouchPad and keyboard .............. 70 11 Backup and recovery ..........................71 Creating recovery media with HP Recovery Disc Creator ..............72 Creating recovery media ....................72 viii...
  • Page 9 Using f11 recovery tools ....................74 Using a Windows 7 operating system DVD (purchased separately) ......... 75 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ........76 Using Computer Setup ........................76 Starting Computer Setup ....................76 Navigating and selecting in Computer Setup ..............

  • Page 11: Welcome

    Update your antivirus software—Protect your computer from damage caused by viruses. The software is preinstalled on the computer and includes a limited subscription for free updates. For more information, see the HP Notebook Reference Guide. For instructions on accessing this guide, see Finding information on page ●...

  • Page 12: Finding Information

    ● Setup Instructions poster How to set up the computer ● Help to identify computer components ● HP Notebook Reference Guide Power management features ● To access this guide on your computer: How to maximize battery life ● Select Start > Help and Support > User Guides.
  • Page 13 Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.

  • Page 14: Getting To Know Your Computer

    Getting to know your computer TouchPad Component Description Pointing stick Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 15: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Caps lock light On: Caps lock is on. Microphone mute light On: Microphone is muted.

  • Page 16: Buttons And Fingerprint Reader (Select Models Only)

    To learn more about your power settings: ● Select Start > Control Panel > System and Security > Power Options. ● For more information, see the HP Notebook Reference Guide. Speakers (2) Produce sound. Wireless button Turns the wireless feature on or off but does not establish a wireless connection.
  • Page 17 Component Description Volume mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 18: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other keys. For more information, see Navigating using the keyboard, touch gestures and pointing devices on page Windows logo key...

  • Page 19: Front

    Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, see the HP Notebook Reference Guide.

  • Page 20: Right

    Right Component Description Audio-out (headphone) jack/Audio-in Produces sound when connected to optional powered (microphone) jack stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 21: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vents, 2 Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 22: Display

    Webcam (select models only) Records video and captures still photographs. To use the webcam, select Start > All Programs > Communication and Chat > HP Webcam. Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on.

  • Page 23: Bottom

    Bottom Component Description Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 24 Component Description Service door release lock Releases the service door from the computer. A security screw is available to prevent the service door from being accidentally removed. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 25: Networking

    ● Wired—You can access the Internet by connecting to a wired network. For information on connecting to a wired network, see the HP Notebook Reference Guide. Using an Internet service provider (ISP) Before you can connect to the Internet, you must establish an ISP account. Contact a local ISP to purchase Internet service and a modem.

  • Page 26: Connecting To A Wireless Network

    HP Mobile Broadband Module, a wireless wide area network (WWAN) device For more information on wireless technology and connecting to a wireless network, see the HP Notebook Reference Guide and information and website links provided in Help and Support. Connecting to an existing WLAN Turn on the computer.

  • Page 27: Configuring A Wireless Router

    Protecting your WLAN When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. For information on protecting your WLAN, see the HP Notebook Reference Guide. Connecting to a wireless network...

  • Page 28: Navigating Using The Keyboard, Touch Gestures And Pointing Devices

    Navigating using the keyboard, touch gestures and pointing devices Using the keyboard Identifying the hot keys A hot key is a combination of the key and either the key or one of the function keys. To use a hot key: ▲...

  • Page 29: Using Keypads

    Hot key Description combination fn+f8 Microphone on/off. fn+f9 Decreases the screen brightness level. fn+f10 Increases the screen brightness level. fn+f11 Turns the keyboard backlight on and off. NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn off the keyboard backlight.

  • Page 30: Turning The Embedded Numeric Keypad On And Off

    Component Description Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. num lk Turns the embedded numeric keypad on and off when pressed in combination with the key.

  • Page 31: Setting Pointing Device Preferences

    Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options. To access Mouse Properties: ● Select Start > Devices and Printers. Then right-click the device representing your computer, and select Mouse settings.

  • Page 32: Navigating

    Navigating To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons like the corresponding buttons on an external mouse. Using TouchPad gestures The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the TouchPad at the same time.

  • Page 33: Scrolling

    Click the Device Settings tab, select the device in the window that is displayed, and then click Settings. Select the gesture to activate the demonstration. To turn the gestures on and off: Click the Show hidden icons icon in the notification area, at the far right of the taskbar. Click the Synaptics Pointing Device icon , and then click Pointing Device Properties.

  • Page 34: Multimedia

    Media keys Audio On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.

  • Page 35: Adjusting The Volume

    Adjusting the volume Depending on your computer model, you can adjust the volume using the following: ● Volume buttons ● Volume hot keys (specific keys pressed in combination with the key) ● Volume keys WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 36: Webcam (Select Models Only)

    Taking still photos Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network.

  • Page 37: Displayport

    ▲ To connect a VGA display device, connect the device cable to the external monitor port. DisplayPort The DisplayPort connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity.

  • Page 38: Power Management

    Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.

  • Page 39: Refreshing Your Software Content With Intel Smart Connect Technology

    Refreshing your software content with Intel Smart Connect Technology When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the computer to exit Sleep. If a network connection is available, Smart Connect updates open apps such as your email inboxes, social network sites, and news pages and then returns the computer to the Sleep state.

  • Page 40: Initiating And Exiting Hibernation

    If you do not need to create or change a user account password, go to step Click Save changes. Using battery power WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Chapter 6 Power management...

  • Page 41: Finding Additional Battery Information

    The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life varies, depending on power management settings, running programs, display brightness, external devices connected to the computer, and other factors. Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage.

  • Page 42: Managing Low Battery Levels

    Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer.

  • Page 43: Removing A Battery

    Slide the battery release latch (2) to lock the battery into place. Removing a battery To remove the battery: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and shut down the computer through Windows before removing the battery.

  • Page 44: Conserving Battery Power

    Slide the two battery release latches to the unlocked position (1). You will be able to see red beneath the latches. Using the cloth tab, tilt the battery up (2) and then lift it (3) out of the enclosure. Conserving battery power ●...

  • Page 45: Disposing Of A User-Replaceable Battery

    If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.

  • Page 46: Testing An Ac Adapter

    Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: NOTE: The following instructions apply to computers with user-replaceable batteries.

  • Page 47: External Cards And Devices

    External cards and devices Using Memory Card Readers Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, see the Getting to know your computer on page 4 section.

  • Page 48: Removing A Digital Card

    Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the digital card. Save your information and close all programs associated with the digital card. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar.

  • Page 49: Inserting A Smart Card

    Inserting a smart card Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card ▲...

  • Page 50: Connecting A Usb Device

    Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected.

  • Page 51: Using Optional External Drives

    Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port to the computer. NOTE: HP external USB optical drives should be connected to the powered USB port to the computer. USB drives include the following types: ●...

  • Page 52: Drives

    Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Do not drop a drive, place items on it, or expose it to liquids, or temperature or humidity extremes. Observe these precautions when handling drives: ●...

  • Page 53: Removing Or Replacing The Service Door

    If you are not sure whether the computer is off, turn the computer on by pressing the power button. Then shut down the computer through the operating system. Removing or replacing the service door Removing the service door Remove the service door to access the battery, memory module slot, hard drive, and other components.

  • Page 54: Replacing Or Upgrading The Hard Drive

    With the battery bay toward you, slide the service door release latch to the right (3), and if you choose to, insert and tighten the optional screw (4) to hold the service door in place. Slide the release latch to the left to lock the service door (5). NOTE: If you want to use the optional screw, it is stored inside the service door.

  • Page 55: Installing A Hard Drive

    Loosen the 4 hard drive door screws (1). Pull the cloth hard drive tab (2) upwards, and then remove the drive. Installing a hard drive NOTE: Your computer may look slightly different from the illustration in this section. To install the hard drive: Place the hard drive into the hard drive bay, (1), ensuring that the cloth tab remains on top.

  • Page 56: Improving Hard Drive Performance

    Disk Defragmenter may take more than an hour to complete. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

  • Page 57: Using Disk Cleanup

    You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard protection.
  • Page 58 drive is currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at the far right of the taskbar, or in the Mobility Center: ● If the software is actively protecting the drive, a green check mark is superimposed over the icon.

  • Page 59: Security

    HP website at http://hp-pt.absolute.com. Computer risk Security feature Unauthorized use of the computer HP Client Security, in combination with a password, smart card, contactless card, registered face scenes, registered fingerprints, or other authentication credential Unauthorized access to Computer Setup (f10)

  • Page 60: Using Passwords

    Windows passwords are set only in the Windows operating system. ● If HP SpareKey has been set up previously, and if you forget the BIOS administrator password set in Computer Setup, you can use HP SpareKey to access the utility.

  • Page 61: Setting Passwords In Computer Setup

    Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock.

  • Page 62: Entering A Bios Administrator Password

    Use a pointing device or the arrow keys to select Security > Change Password, and then press enter. When prompted, type your current password. When prompted, type your new password again to confirm. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 63: Managing A Computer Setup Drivelock Password

    Managing a Computer Setup DriveLock password CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable, record the DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
  • Page 64 To confirm DriveLock protection on the drive you have selected, type DriveLock in the confirmation field, and then press enter. NOTE: The DriveLock confirmation is case sensitive. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 65: Entering A Drivelock Password

    Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter.

  • Page 66: Using Computer Setup Automatic Drivelock

    Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. Use a pointing device or the arrow keys to select Disable protection. Type your master password, and then press enter. To save your changes and exit Computer Setup, click the Save icon and then follow the on- screen instructions.

  • Page 67: Using Antivirus Software

    Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then press enter. Enter the BIOS Administrator password, and then press enter. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. Use a pointing device or the arrow keys to select Disable protection.

  • Page 68: Installing Critical Security Updates

    HP Client Security software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, see the HP Client Security software Help.

  • Page 69: Using The Fingerprint Reader (Select Models Only)

    Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the HP Client Security software Help.

  • Page 70: Maintenance

    Inserting or removing the battery NOTE: For additional information on using the battery, see the HP Notebook Reference Guide. To insert the battery: Insert the battery into the battery bay, aligning the tabs on the battery (1) with the notches on the computer, and then press the battery down until it is seated.
  • Page 71 CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and initiate Hibernation or shut down the computer through Windows before removing the battery. Remove the service door.

  • Page 72: Removing Or Replacing The Service Door

    Removing or replacing the service door CAUTION: To prevent information loss or an unresponsive system: Save your work and shut down the computer before adding or replacing a memory module or hard drive. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button.

  • Page 73: Replacing The Service Door

    Replacing the service door Replace the service door after accessing the battery, memory module slot, hard drive, regulatory label, and other components. To replace the service door: Tilt down the service door to align the front edge of the service door near the front edge of the computer (1).

  • Page 74: Replacing Or Upgrading The Hard Drive

    Replacing or upgrading the hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button.
  • Page 75 Replace the 4 screws (2) to secure the hard drive. Replace the battery (see Inserting or removing the battery on page 60) and the service door (see Removing or replacing the service door on page 62). Turn the computer right-side up, and then reconnect AC power and external devices to the computer.

  • Page 76: Adding Or Replacing Memory

    Adding or replacing memory Adding or replacing memory modules The computer has two memory module slots. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot.
  • Page 77 Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.

  • Page 78: Updating Programs And Drivers

    Turn on the computer. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Chapter 10 Maintenance...

  • Page 79: Cleaning Your Computer

    Cleaning your computer Cleaning products Use the following products to safely clean and disinfect your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example: germicidal disposable wipes. These wipes come in a variety of brand names.) ● Alcohol-free glass cleaning fluid ●...

  • Page 80: Cleaning The Touchpad And Keyboard

    Cleaning the TouchPad and keyboard WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: When cleaning the TouchPad and keyboard, do not let liquids drip between the keys.

  • Page 81: Backup And Recovery

    Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 82: Creating Recovery Media With Hp Recovery Disc Creator

    DVD, you may need to plug in an external optical drive. HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 83: Performing A System Recovery

    ● When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. NOTE: Your computer may not come equipped with an internal optical drive.

  • Page 84: Using F11 Recovery Tools

    HP Recovery partition are not listed. For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads.

  • Page 85: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 86: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)

    ● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 87: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 88: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 89 NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: Select Start >...

  • Page 90: Using Multiboot

    Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter. To move the device up in the boot order, use a pointing device to click the up arrow, or press the key. – or – Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 91: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. –...

  • Page 92: Entering Multiboot Express Preferences

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 93: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. Go to http://www.hp.com. Click Support & Drivers, and then click the Drivers & Software tab. Enter the product name in the text box, and then click Search.

  • Page 94: Support

    13 Support Contacting support If the information provided in this user guide, in the HP Notebook Reference Guide, or in Help and Support does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/...

  • Page 95: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.
  • Page 96 Circuit Card Identifier) of the SIM. This label is located inside the battery bay. ● HP Mobile Broadband Module service label (select models only)—Provides the serial number of the HP Mobile Broadband Module. This label is located inside the battery bay.

  • Page 97: Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications.

  • Page 98: Operating Environment

    Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft...
  • Page 99 Traveling with the computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦...

  • Page 100: Appendix A Traveling With The Computer

    ● If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.” ● If you are traveling internationally, follow these suggestions: ◦ Check the computer-related customs regulations for each country or region on your itinerary.
  • Page 101 Access website links and additional information about the computer through Help and Support. Select Start > Help and Support. NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection. ●...

  • Page 102: Appendix C Electrostatic Discharge

    Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 103: Index

    Index media 24 display image, switching 18 AC adapter, testing 36 power 6, 28 DisplayPort, connecting 27 administrator password 50 right pointing stick 4 DisplayPort, identifying 10 antivirus software 57 right TouchPad 4 docking port 10 audio functions, checking 25 volume 25 drive media 29 audio-in (microphone) jack,...
  • Page 104 24 pinching TouchPad gesture 23 wireless certification 86 HP 3D DriveGuard 47 pointing devices, setting WLAN 86 HP Client Security Manager 58 preferences 21 latches, service door release 14 hubs 39 pointing stick 4 legacy support, USB 76...
  • Page 105 recovery partition 74 testing an AC adapter 36 wireless light 5 regulatory information TouchPad wireless network (WLAN), regulatory label 86 buttons 4 equipment needed 16 wireless certification labels 86 using 21 wireless network, connecting 16 restoring the hard drive 74 TouchPad gestures wireless router, configuring 17 RJ-45 (network) jack, identifying...

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