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NOTE:
If you are unable to boot (start up) your computer and you cannot use the system repair
media you previously created (select models only), you must purchase Windows operating system
media to reboot the computer and repair the operating system. For additional information, see
Windows operating system media (purchased separately) on page
Using the Windows recovery tools
To recover information you previously backed up:
To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
▲
To recover your information using Automatic Repair, follow these steps:
CAUTION:
you have created and any software installed on the computer are permanently removed. When
reformatting is complete, the recovery process restores the operating system, as well as the drivers,
software, and utilities from the backup used for recovery.
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Recovery Image partition and the Windows partition.
From the Start screen, type file, and then click File Explorer.
– or –
From the Start screen, type pc, and then select This PC.
NOTE:
recover your operating system and programs using the Windows operating system DVD and the
Driver Recovery media (both purchased separately). For additional information, see
Windows operating system media (purchased separately) on page
3.
If the Windows partition and the Recovery Image partition are listed, restart the computer by
pressing and holding the
4.
Select Troubleshoot, then select Advanced Options, and then select Startup Repair.
5.
Follow the on-screen instructions.
NOTE:
For additional information on recovering information using the Windows tools, perform a
search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen,
select the HP Support Assistant app.
Using f11 recovery tools
CAUTION:
that you have created and any software that you have installed on the computer are permanently
removed. The
installed at the factory. Software not installed at the factory must be reinstalled.
ENWW
Some Startup Repair options will completely erase and reformat the hard drive. All files
If the Windows partition and the Recovery Image partition are not listed, you must
shift
key while clicking Restart.
Using
f11
completely erases hard drive contents and reformats the hard drive. All files
f11
recovery tool reinstalls the operating system and HP programs and drivers that were
68.
Using
68.
Performing a system recovery
Using
67
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