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HP EliteBook 720 G1 Maintenance And Service Manual

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Summary of Contents for HP EliteBook 720 G1

  • Page 1 HP EliteBook 820 G1 Notebook PC and HP EliteBook 725 G2 Notebook PC and HP EliteBook 720 G1 Notebook PC Maintenance and Service Guide...
  • Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 Product Name ................................ 1 Chipset ................................... 1 Processor ................................1 Panel ..................................2 Graphics ................................. 2 Memory .................................. 3 Flash cache ................................3 MiniCard solid-state drive ............................. 3 Primary storage ..............................3 Audio and video ..............................
  • Page 8 Display assembly components ........................... 35 Plastics Kit ................................38 Mass storage devices ............................39 Miscellaneous parts ............................. 40 Sequential part number listing ........................... 43 4 Removal and replacement preliminary requirements ..................62 Tools required ..............................62 Service considerations ............................62 Plastic parts ............................
  • Page 9 Power button board ........................118 7 Computer Setup (BIOS) ..........................119 Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ......119 Using Computer Setup ........................119 Starting Computer Setup ....................119 Navigating and selecting in Computer Setup ............... 119 Restoring factory settings in Computer Setup ............
  • Page 10 Remove everything and reinstall Windows ..............143 Using HP Software Setup ....................144 Windows 7 ................................. 144 Creating recovery media with HP Recovery Disc Creator ............... 145 Creating recovery media ....................145 Backing up your information ......................145 Performing a system recovery ....................... 146 Using the Windows recovery tools ................
  • Page 11 12 Recycling ..............................162 Index ................................163...

  • Page 13: Product Description

    Product description Product Name Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC HP EliteBook 725 G2 Notebook PC × HP EliteBook 820 G1 Notebook PC × Chipset Description HP EliteBook 725 G2 HP EliteBook 820 G1...

  • Page 14: Panel

    A6 Pro-7050B processor Universal memory architecture (UMA) graphics Support for dual-display ports through the HP 2013 UltraSlim Docking Station Support for up to 3 displays through the HP 2013 UltraSlim Docking Station Intel Graphics: Intel HD Graphics 4400 × UMA graphics...

  • Page 15: Memory

    Memory Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC Two customer-accessible/upgradable memory module slots × × Support for DDR3L 1600-MHz PCL3-12800 dual channel memory Support for 16384-MB of system memory in the following configurations: ●...
  • Page 16 Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC Support for Serial ATA Support for 3D DriveGuard hard drive protection Support toolless removal Support for the following hard drive: × ● 1-TB, 5400-rpm, SATA, 7.0-mm hard drive Support for the following hard drives: ×...

  • Page 17: Audio And Video

    Audio and video Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC Webcam, 720p × × Dual array microphones Stereo speakers HD audio with DTS Studio sound Ethernet Description HP EliteBook 725 G2 HP EliteBook 820 G1...

  • Page 18: External Expansion

    Two WWAN antennas built into display assembly (select models only) Support for the following WWAN formats: × ● HP hs3110 HSPA+ Mobile Broadband Module ● HP lt4112 LTE/HPSA+ Mobile Broadband Module ● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module Support for the following WWAN formats: ×...

  • Page 19: Docking

    × × and 3-cell, 26-WHr, 2.50-AHr, Li-ion battery Support for the following AC adapters: ● 65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm) ● 65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm) ● 45-W HP Smart adapter (non-PFC, RC/V, 3-wire, 4.5-mm)

  • Page 20: Operating System

    Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC ● Integrated Smart Card reader (active) ● Preboot authentication (password, Smart Card) ● Support Security Lock ● Trusted Platform Module (TPM) 1.2 (Infineon; soldered down) ● Trusted Platform Module (TPM) 1.2 (Infineon;...
  • Page 21 People's Republic of China) ● Microsoft Windows 7 Home Premium 64-bit (available with any Windows 7 HP operating system except Asia/Pacific countries/regions or the People's Republic of China) ● Microsoft Windows 7 Home Premium 32-bit (available with...
  • Page 22 Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC ● Microsoft Windows 8.1 and 8 Chinese Market 64-bit (only available with People's Republic of China country localization) ● Microsoft Windows 8.1 and 8 Emerging Market 64-bit ●...

  • Page 23: Serviceability

    Description HP EliteBook 725 G2 HP EliteBook 820 G1 Notebook PC Notebook PC ● Microsoft Windows 8 Emerging Market 64-bit (for service only) ● Microsoft Windows 7 Home Basic 32-bit (available with any Microsoft Windows 7 Home Basic localization except for...

  • Page 24: External Component Identification

    Webcam Records video and captures still photographs. (select models only) To use the webcam, select Start > All Programs > Communication and Chat > HP Webcam. Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on.

  • Page 25: Buttons And Fingerprint Reader (Select Models Only)

    To learn more about your power settings: ● Select Start > Control Panel > System and Security > Power Options. ● For more information, see the HP Notebook Reference Guide. Speakers Produce sound. Wireless button Turns the wireless feature on or off but does not establish a wireless connection.

  • Page 26: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other keys. Windows logo key Displays the Windows Start menu. Function keys Execute frequently used system functions when pressed in combination with the key.

  • Page 27: Lights

    Lights Item Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Caps lock light On: Caps lock is on. Microphone mute light On: Microphone is muted.

  • Page 28: Touchpad

    TouchPad Item Component Description Pointing stick Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 29: Front

    Off: The battery is fully charged. Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, see the HP Notebook Reference Guide. Front...

  • Page 30: Left Side

    Left side Item Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vents (2) Enable airflow to cool internal components.

  • Page 31: Right Side

    Right side Item Component Description Audio-out (headphone) Produces sound when connected to optional powered stereo speakers, headphones, jack/Audio-in earbuds, a headset, or television audio. Also connects an optional headset (microphone) combo jack microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 32: Bottom

    Bottom Item Component Description Service cover Provides access to the hard drive bay, the WLAN module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 33: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model number The serial number and product number of your tablet are located on the left edge of the tablet.

  • Page 34: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 35 IMPORTANT: For system board (12) replacement on serial numbers xxx501xxxx and below, use the conversion kit (see product description for “(Gold Conversion Kit)” in the section marked 12a of the table below). For serial numbers xxx502xxxx and above, use the standard spare kit (see product description for “(Gold)”).
  • Page 36 Item Component Spare part number For use in Slovenia 776452-BA1 For use in South Korea 776452-AD1 For use in Spain 776452-071 For use in Sweden and Finland 776452-B71 For use in Switzerland 776452-BG1 For use in Taiwan 776452-AB1 For use in Thailand 776452-281 For use in Turkey 776452-141...
  • Page 37 Item Component Spare part number For use in Slovenia 730541-BA1 For use in South Korea 730541-AD1 For use in Spain 730541-071 For use in Sweden and Finland 730541-B71 For use in Switzerland 730541-BG1 For use in Taiwan 730541-AB1 For use in Thailand 730541-281 For use in Turkey 730541-141...
  • Page 38 Item Component Spare part number For use in Saudi Arabia 776451-171 For use in Slovenia 776451-BA1 For use in South Korea 776451-AD1 For use in Spain 776451-071 For use in Sweden and Finland 776451-B71 For use in Switzerland 776451-BG1 For use in Taiwan 776451-AB1 For use in Thailand 776451-281...
  • Page 39 Item Component Spare part number For use in Saudi Arabia 730540-171 For use in Slovenia 730540-BA1 For use in South Korea 730540-AD1 For use in Spain 730540-071 For use in Sweden and Finland 730540-B71 For use in Switzerland 730540-BG1 For use in Taiwan 730540-AB1 For use in Thailand 730540-281...
  • Page 40 Item Component Spare part number Equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad 802506-601 core processor (4.00-MB L2 cache, 19 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (Gold) Equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad 802506-501 core processor (4.00-MB L2 cache, 19 W), a graphics subsystem with UMA memory, and the...
  • Page 41 Item Component Spare part number Equipped with an Intel Core i5-4310U 2.00-GHz (SC turbo up to 3.00-GHz) processor (3.00- 802502-001 MB L3 cache, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system (Gold) Equipped with an Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.00- 802497-601 MB L3 cache, 15 W) and the Windows 8 Professional operating system (Gold) Equipped with an Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.00-...
  • Page 42 Item Component Spare part number Equipped with an Intel Core i7-4600U 2.10-GHz (SC turbo up to 3.30-GHz) processor (4.00- 817918-001 MB L3 cache, 15 W) and a non-Windows 8 operating system (Gold) Equipped with an Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00-GHz) processor (4.00- 817920-601 MB L3 cache, 15 W) and the Windows 8 Professional operating system (Gold) Equipped with an Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00-GHz) processor (4.00-...
  • Page 43 Item Component Spare part number Equipped with an AMD A6 Pro-7050B 2.20-GHz (SC turbo up to 3.00-GHz) dual 802505-5C1 core processor (1.00-MB L2 cache, 17 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (Gold Conversion Kit) Equipped with an AMD A6 Pro-7050B 2.20-GHz (SC turbo up to 3.00-GHz) dual 802505-0C1 core processor (1.00-MB L2 cache, 17 W), a graphics subsystem with UMA memory, and a...
  • Page 44 Item Component Spare part number Equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (3.00- 802501-5C1 MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (Gold Conversion Kit) Equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (3.00- 802501-0C1 MB L3 cache, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8...
  • Page 45 3-cell, 26-WHr, 2.50-AHr, Li-ion long life battery 717377-001 (16) Memory module (PCL3, 12800, 1600-MHz): 8 GB 693374-001 4 GB 691740-001 (17) WWAN module: For use only on computer models equipped with an AMD processor: HP hs3110 HSPA+ Mobile Broadband Module 748599-001 Computer major components...
  • Page 46 Item Component Spare part number HP lt4112 LTE/HPSA+ Mobile Broadband Module 740011-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 748021-001 For use only on computer models equipped with an Intel processor: HP hs3110 HSPA+ Mobile Broadband Module 723895-001 HP lt4226 LTE/HSPA+4G Module...

  • Page 47: Display Assembly Components

    Item Component Spare part number For use only on computer models equipped with an Intel processor: Broadcom BCM943228HMB 802.11 a/b/g/n 2×2 Wi-Fi + Bluetooth 4.0 Combo Adapter 697316-001 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 WLAN module 710661-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo 717381-001...
  • Page 48 Item Component Spare part number Display bezel: For use only on computer models equipped with an AMD processor and an AntiGlare, FHD, 775896-001 LED, UWVA display panel For use only on computer models equipped with an AMD processor and an AntiGlare, HD, 766012-001 LED, SVA display panel For use only on computer models equipped with an Intel processor and an AntiGlare, HD,...
  • Page 49 Item Component Spare part number Microphone module (includes double-sided adhesive) 730795-001 Display panel: For use only on computer models equipped with an AMD processor: 12.5-in, AG, FHD, LED, UWVA display panel 776930-001 12.5-in, AG, HD, LED, SVA display panel 765607-001 For use only on computer models equipped with an Intel processor: 12.5-in, AG, HD, LED, UWVA display panel 730536-001...

  • Page 50: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit, includes: 730562-001 Card reader bezel Display cable connector bracket Fingerprint reader cover RJ-45 cover (5a) Service cover release latch actuator (5b) Service cover release latch arm Service cover release latch spring (not illustrated) Chapter 3 Illustrated parts catalog...

  • Page 51: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws): NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit. For use on all computer models: 500-GB, 7200-rpm, SATA, 7.0-mm hard drive 703267-001...

  • Page 52: Miscellaneous Parts

    32-GB, SATA-3, solid-state drive 743008-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm) 693710-001 65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm) 693711-001 65-W HP Smart travel adapter (non-PFC) 693716-001 45-W HP Smart adapter (non-PFC, RC, 7.4-mm) 744893-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm)
  • Page 53 Component Spare part number 45-W HP Smart adapter (non-PFC, RC, 2-wire, 4.5-mm) 742437-001 Carrying case: HP Essential backpack carrying case 679923-001 HP Essential messenger bag style carrying case 679922-001 HP Essential top-load carrying case 679921-001 HP professional top-load carrying case...
  • Page 54 For use in South Korea 755530-AD1 For use in Switzerland 755530-111 For use in Taiwan 755530-AB1 For use in Thailand 755530-201 For use in the United Kingdom and Singapore 755530-031 Screw Kit 730553-001 HP USB 3.0 port replicator 690650-001 Chapter 3 Illustrated parts catalog...

  • Page 55: Sequential Part Number Listing

    HP USB laser mouse 675794-001 Atheros AR9485 802.11 b/g/n WiFi Adapter for use only on computer models equipped with an AMD processor 679921-001 HP Essential top-load carrying case 679922-001 HP Essential messenger bag style carrying case Sequential part number listing...
  • Page 56 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module for use only on computer models equipped with an Intel processor 704031-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module for use only on computer models equipped with an Intel processor 705621-001 HP professional top-load carrying case 710661-001 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 WLAN module for use only on...
  • Page 57 Description 718550-001 HP business top-load carrying case 721092-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 723895-001 HP hs3110 HSPA+ Mobile Broadband Module 724935-001 Broadcom BCM4352 802.11 ac 2×2 Wi-Fi + Bluetooth 4.0 Combo Adapter for use only on computer...
  • Page 58 Spare part number Description 730540-211 Keyboard with pointing stick for use only on computer models equipped with an Intel processor in Hungary (includes keyboard cable) 730540-251 Keyboard with pointing stick for use only on computer models equipped with an Intel processor in Russia (includes keyboard cable) 730540-261 Keyboard with pointing stick for use only on computer models equipped with an Intel processor in...
  • Page 59 Spare part number Description 730541-051 Keyboard with backlight and pointing stick for use only on computer models equipped with an Intel processor in Germany (includes backlight cable and keyboard cable) 730541-061 Keyboard with backlight and pointing stick for use only on computer models equipped with an Intel processor in Italy (includes backlight cable and keyboard cable) 730541-071 Keyboard with backlight and pointing stick for use only on computer models equipped with an...
  • Page 60 Spare part number Description 730541-BA1 Keyboard with backlight and pointing stick for use only on computer models equipped with an Intel processor in Slovenia (includes backlight cable and keyboard cable) 730541-BB1 Keyboard with backlight and pointing stick for use only on computer models equipped with an Intel processor in Israel (includes backlight cable and keyboard cable) 730541-BG1 Keyboard with backlight and pointing stick for use only on computer models equipped with an...
  • Page 61 Hardware Kit, spare part number 730539-001. 732252-001 HP 2013 UltraSlim Docking Station 736675-001 HP lt4226 LTE/HSPA+4G Module for use only on computer models equipped with an Intel processor 736676-001 HP lt4225 LTE/EV-DO4G Module for use only on computer models equipped with an Intel processor 740011-001...
  • Page 62 Spare part number Description 755530-291 Power cord for use in Japan (3-pin, black, 1.00-m) 755530-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.00-m) 755530-AB1 Power cord for use in Taiwan (3-pin, black, 1.00-m) 755530-AD1 Power cord for use in South Korea (3-pin, black, 1.00-m) 755530-AR1 Power cord for use in South Africa (3-pin, black, 1.00-m) 755530-BB1...
  • Page 63 Spare part number Description 765614-001 256-GB, SATA-3, SED, OPAL-2 solid-state drive for use only on computer models equipped with an AMD processor 766012-001 Display bezel for use only on computer models equipped with an AMD processor 766018-001 Service cover for use only on computer models equipped with an AMD processor (includes rubber feet) 766679-001 128-GB, SATA-3, locked, solid-state drive for use only on computer models equipped with an Intel processor...
  • Page 64 Spare part number Description 776451-201 Keyboard with pointing stick for use only on computer models equipped with an AMD processor in Brazil (includes keyboard cable) 776451-211 Keyboard with pointing stick for use only on computer models equipped with an AMD processor in Hungary (includes keyboard cable) 776451-251 Keyboard with pointing stick for use only on computer models equipped with an AMD processor in Russia...
  • Page 65 Spare part number Description 776452-041 Keyboard with backlight and pointing stick for use only on computer models equipped with an AMD processor in Germany (includes backlight cable and keyboard cable) 776452-051 Keyboard with backlight and pointing stick for use only on computer models equipped with an AMD processor in France (includes backlight cable and keyboard cable) 776452-061 Keyboard with backlight and pointing stick for use only on computer models equipped with an...
  • Page 66 Spare part number Description 776452-B71 Keyboard with backlight and pointing stick for use only on computer models equipped with an AMD processor in Sweden and Finland (includes backlight cable and keyboard cable) 776452-BA1 Keyboard with backlight and pointing stick for use only on computer models equipped with an AMD processor in Slovenia (includes backlight cable and keyboard cable) 776452-BB1 Keyboard with backlight and pointing stick for use only on computer models equipped with an...
  • Page 67 Spare part number Description computer models equipped with a TouchScreen display assembly (includes replacement thermal material) (Gold) 802495-6C1 System board equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly (includes replacement thermal material) (Gold Conversion Kit) 802496-001...
  • Page 68 Spare part number Description operating system for use only on computer models equipped with a TouchScreen display assembly (includes replacement thermal material) (Gold Conversion Kit) 802498-001 System board equipped with an Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00-GHz) processor (4.00- MB L3 cache, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system for use only on computer models equipped with a TouchScreen display assembly (includes replacement thermal material) (Gold)
  • Page 69 Spare part number Description 802500-001 System board equipped with an Intel Core i3-4030U 1.90-GHz processor (3.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system (includes replacement thermal material) (Gold) 802500-0C1 System board equipped with an Intel Core i3-4030U 1.90-GHz processor (3.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system (includes replacement thermal material) (Gold Conversion Kit) 802500-501...
  • Page 70 Spare part number Description 802502-601 System board equipped with an Intel Core i5-4310U 2.00-GHz (SC turbo up to 3.00-GHz) processor (3.00- MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (includes replacement thermal material) (Gold) 802502-6C1 System board equipped with an Intel Core i5-4310U 2.00-GHz (SC turbo up to 3.00-GHz) processor (3.00- MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional...
  • Page 71 Spare part number Description 802506-501 System board equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad core processor (4.00-MB L2 cache, 19 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes replacement thermal material) (Gold) 802506-5C1 System board equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad core processor (4.00-MB L2 cache, 19 W), a graphics subsystem with UMA memory, and the Windows 8...
  • Page 72 Spare part number Description 817916-6C1 System board equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system for use only on computer models equipped with a non-TouchScreen display assembly (includes replacement thermal material) (Gold Conversion Kit) 817917-001 System board equipped with an Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz) processor (3.00-...
  • Page 73 Spare part number Description 817919-001 System board equipped with an Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.00- MB L3 cache, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system for use only on computer models equipped with a non-TouchScreen display assembly (includes replacement thermal material) (Gold) 817919-0C1 System board equipped with an Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.00-...

  • Page 74: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 75: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 76 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 77: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 78 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 79: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 80 Turn the computer upside down, with the rear toward you. Slide the service cover release latch (1) to gain access to the service cover security screw. Remove the Phillips PM2.0×4.5 security screw (2) (if present). NOTE: The service cover includes a threaded receptacle for storing the security screw. Slide the service cover release latch a second time (3) to release the service cover.

  • Page 81: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 82 Use the release tab (2) to lift the rear edge of the battery (3) until the battery rests at an angle. Remove the battery. Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 83: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector adapter, or screws. The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 730539-001. Description Spare part number For use on all computer models:...
  • Page 84 Use the release tab (2) to remove the hard drive. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the rear toward you. Remove the four Phillips PM2.75×3.5 screws (1) that secure the hard drive bracket to the hard drive.
  • Page 85 Remove the hard drive connector adapter (3) from the hard drive. The hard drive bracket, hard drive connector adapter, and screws are available in the Hard Drive Hardware Kit, spare part number 730539-001. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 86: Wwan Module

    WWAN module Description Spare part number For use only on computer models equipped with an AMD processor: HP hs3110 HSPA+ Mobile Broadband Module 748599-001 HP lt4112 LTE/HPSA+ Mobile Broadband Module 740011-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 748021-001 For use only on computer models equipped with an Intel processor:...
  • Page 87 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 88: Solid-State Drive

    Solid-state drive Description Spare part number For use only on computer models equipped with an AMD processor: 256-GB, SATA-3, SED, Opal 2, solid-state drive 765614-001 256-GB, SATA-3, SED, Opal 1, solid-state drive 765613-001 240-GB, SATA-3, solid-state drive 765612-001 180-GB, SATA-3, SED, Opal 1, solid-state drive 765611-001 180-GB, SATA-3, solid-state drive 765610-001...
  • Page 89 Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. Component replacement procedures...

  • Page 90: Wlan Module

    WLAN module Description Spare part number For use only on computer models equipped with an AMD processor: Atheros AR9485 802.11 b/g/n WiFi Adapter 675794-001 Broadcom BCM943228HMB 802.11 abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter 730668-001 Broadcom BCM4352 802.11 ac 2×2 Wi-Fi + Bluetooth 4.0 Combo Adapter 724935-001 For use only on computer models equipped with an Intel processor: Broadcom BCM943228HMB 802.11 a/b/g/n 2×2 Wi-Fi + Bluetooth 4.0 Combo Adapter...
  • Page 91 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 92: Memory Module

    Memory module Description Spare part number 8 GB (PCL3, 12800, 1600-MHz) 693374-001 4 GB (PCL3, 12800, 1600-MHz) 691740-001 Before removing the memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 93: Keyboard

    Keyboard For use in country or region Spare part number For use in country or region Spare part number Keyboard with backlight (includes backlight cable and keyboard cable): For use only on computer models equipped with an AMD For use in the Netherlands 776452-B31 processor: For use in Belgium...
  • Page 94 For use in country or region Spare part number For use in country or region Spare part number For use in India 730541-D61 For use in Taiwan 730541-AB1 For use in Israel 730541-BB1 For use in Thailand 730541-281 For use in Italy 730541-061 For use in Turkey 730541-141...
  • Page 95 For use in country or region Spare part number For use in country or region Spare part number For use in France 730540-051 For use in Slovenia 730540-BA1 For use in Germany 730540-041 For use in South Korea 730540-AD1 For use in Greece 730540-151 For use in Spain 730540-071...
  • Page 96 Partially open the computer. Rest and secure the computer on its left side. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 97 Insert a thin, plastic tool into the keyboard release hole next to the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. Open the computer as far as it will open. Lift the rear edge of the keyboard (1) until it rests at an angle. Slide the keyboard (2) toward the display until the tabs on the front edge of the keyboard disengage from the top cover.
  • Page 98 Swing the rear edge of the keyboard (3) up and forward until it rests upside down on the palm rest. NOTE: Step 9 applies only to computer models equipped with a keyboard with backlight. Release the zero insertion force (ZIF) connector (1) to which the backlight cable is attached, and then disconnect the backlight cable (2) from the system board.
  • Page 99 Remove the keyboard (7). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 100: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 101: Top Cover

    Detach the RTC battery (2) from the top cover. (The RTC battery is attached to the top cover with double-sided adhesive.) Remove the RTC battery and cable. Reverse this procedure to install the RTC battery. Top cover Description Spare part number For use only on computer models equipped with an AMD processor 783215-001 For use only on computer models equipped with an Intel processor...
  • Page 102 Close the computer. Turn the computer upside down with the front toward you. Remove the Phillips PM2.0×3.25 screw (1) that secures the display panel cable bracket and display panel cable to the system board. Remove the display panel cable bracket (2). Disconnect the display panel cable (3) from the system board.
  • Page 103 Remove the card reader bezel (4) from the card reader slot. Remove the ten Torx T8M2.5×6.5 screws (1) that secure the top cover to the base enclosure. Component replacement procedures...
  • Page 104 Remove the following screws that secure the top cover to the base enclosure: (1) One Phillips PM2.0×6.5 screw (2) Three Phillips PM2.5×4.5 screws (3) Two Phillips PM2.0×3.0 screws Remove the two Phillips PM2.5×4.5 screws (1) that secure the top cover to the base enclosure. Remove the top cover (2).

  • Page 105: Display Assembly

    Display assembly NOTE: The TouchScreen display assembly is spared as a whole unit replacement. The non-TouchScreen display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Description Spare part number 12.5-in, AntiGlare, FHD, LED, UWVA, TouchScreen display assembly for use only on computer models 765606-001 equipped with an AMD processor...
  • Page 106 Release the wireless antenna cables from the routing clips (2) and channel built into the base enclosure. Remove the four Phillips PM2.5×4.5 screws (1) that secure the display assembly to the base enclosure. Remove the display assembly (2). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 107 Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. Remove the display bezel (4). The display bezel is available using the following spare part numbers: ●...
  • Page 108 Release the adhesive strip (1) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel is available using the following spare part numbers: ●...
  • Page 109 Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part numbers 780112-001 (for use only on computer models equipped with an AMD processor) and 730542-001 (for use only on computer models equipped with an Intel processor). The microphone module is available using spare part number 730795-001.
  • Page 110 Release the grounding tape (1) that secures the display hinges to the display enclosure. Remove the six Phillips PM2.0×3.0 broad head screws (2) that secure the display hinges to the display enclosure. Remove the display hinges (3). The display hinges are included in the Display Hinge Kits, spare part numbers 775895-001 (for use only on computer models equipped with an AMD processor) and 730543-001 (for use only on computer models equipped with an Intel processor).
  • Page 111 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kits, spare part numbers 775894-001 (for use only on computer models equipped with an AMD processor) and 730560-001 (for use only on computer models equipped with an Intel processor). If it is necessary to replace the WWAN antenna cables and transceivers: Detach the WWAN antenna transceivers (1) from the display enclosure.

  • Page 112: Touchpad

    TouchPad Description Spare part number TouchPad (includes cable) 730549-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 113: Card Reader Board

    Card reader board Description Spare part number Card reader board (includes cable) 730563-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 114 Remove the three Philllips PM2.0×2.0 broad head screws (3) that secure the card reader board to the top cover. Remove the card reader board and cable (4). Remove the card reader board and cable. Reverse this procedure to install the card reader board. 102 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 115: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor 765605-001 For use only on computer models equipped with an Intel processor 730556-001 Before removing the heat sink, follow these steps: Turn off the computer.
  • Page 116 Remove the heat sink (3). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 117: Fan

    Description Spare part number For use only on computer models equipped with an AMD processor 780895-001 For use only on computer models equipped with an Intel processor 730547-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 118 Remove the fan (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

  • Page 119: System Board

    System board NOTE: The system board spare part kit includes the battery connector bracket and replacement thermal material. IMPORTANT: For system board replacement on serial numbers xxx501xxxx and below, use the conversion kit (see product description for “(Gold Conversion Kit)”). For serial numbers xxx502xxxx and above, use the standard spare kit (see product description for “(Gold)”).
  • Page 120 Description Spare part number Equipped with an Intel Core i7-4510U 2.00-GHz (SC turbo up to 3.10-GHz) processor (4.00-MB L3 cache, 802503-501 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (Gold) Equipped with an Intel Core i7-4510U 2.00-GHz (SC turbo up to 3.10-GHz) processor (4.00-MB L3 cache, 802503-001 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system (Gold) Equipped with an Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00-GHz) processor (4.00-MB L3 cache,...
  • Page 121 Description Spare part number Equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W), a graphics 802495-501 subsystem with UMA memory, and the Windows 8 Standard operating system (Gold) Equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W), a graphics 802495-001 subsystem with UMA memory, and a non-Windows 8 operating system (Gold) For use only on computer models equipped with an Intel processor and a non-TouchScreen display...
  • Page 122 Description Spare part number Equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad core processor (4.00-MB 802506-5C1 L2 cache, 19 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (Gold Conversion Kit) Equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad core processor (4.00-MB 802506-0C1 L2 cache, 19 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system (Gold...
  • Page 123 Description Spare part number Equipped with an Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.00-MB L3 cache, 802497-6C1 15 W) and the Windows 8 Professional operating system (Gold Conversion Kit) Equipped with an Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.00-MB L3 cache, 802497-5C1 15 W) and the Windows 8 Standard operating system (Gold Conversion Kit) Equipped with an Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.00-MB L3 cache,...
  • Page 124 Description Spare part number Equipped with an Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00-GHz) processor (4.00-MB L3 cache, 817920-0C1 15 W) and a non-Windows 8 operating system (Gold Conversion Kit) Equipped with an Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz) processor (3.00-MB L3 cache, 817917-6C1 15 W) and the Windows 8 Professional operating system (Gold Conversion Kit) Equipped with an Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz) processor (3.00-MB L3 cache,...
  • Page 125 Release the ZIF connector (2) to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable from the system board. Disconnect the speaker cable (1) from the system board. Remove the three Philllips PM2.0×3.0 screws (2) that secure the system board to the top cover. Lift up on the right side of the system board (1) until it rests at an angle.
  • Page 126 Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. 114 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 127: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 730554-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 128: Speaker Assembly

    Remove the fingerprint reader board (4). Reverse this procedure to install the fingerprint reader board. Speaker assembly Description Spare part number Speaker assembly (includes left and right speakers and cables) 730555-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 129 Remove the speaker assembly (2). Reverse this procedure to install the speaker assembly. Component replacement procedures 117...

  • Page 130: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 730552-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 131: Computer Setup (Bios)

    To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 119...
  • Page 132 Use the key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. –...

  • Page 133: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 134: Downloading A Bios Update For Windows 8

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Select Updates and tune-ups, and then select Check for HP updates now.

  • Page 135: Choosing Multiboot Preferences

    “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press f9. Use a pointing device or the arrow keys to select a boot device, then press enter. Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 123...

  • Page 136: Setting A Multiboot Express Prompt

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...
  • Page 137 NOTE: If you need to stop a diagnostic test while it is running, press esc. Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 125...

  • Page 138: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. Go to http://www.hp.com. Click Support & Drivers, and then click the Drivers & Software tab. Enter the product name in the text box, and then click Search.

  • Page 139: Windows 7 - Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)

    To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 127...

  • Page 140: Restoring Factory Settings In Computer Setup

    Use the key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 141: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 142: Using Multiboot

    Select Start > Computer. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins.

  • Page 143: Dynamically Choosing A Boot Device Using The F9 Prompt

    The computer will not start until you select a boot device and press enter. ● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire. Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 131...

  • Page 144: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...

  • Page 145: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 133...

  • Page 146: Linux - Computer Setup (Bios) And Advanced System Diagnostics

    Linux – Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 147: Restoring Factory Settings In Computer Setup

    – or – Use the key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 148: Updating The Bios

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 149: Using Advanced System Diagnostics

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.

  • Page 150: Specifications

    Specifications Metric U.S. Dimensions Width 21.0 cm 12.2 in Depth 21.5 cm 8.5 in Height 2.1 cm 0.83 in Equipped with 3-cell, 26-WHr battery, 1 memory module, 1.33 kg 2.93 lb WLAN module, lightest solid-state module, but without fingerprint reader, webcam, or WWAN module Equipped with 3-cell, 46-WHr battery, 1 memory module, 1.42 kg 3.13 lb...

  • Page 151: Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 152: Performing A System Recovery

    Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly.

  • Page 153: Using The Windows Recovery Tools

    Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Windows 8 141...

  • Page 154: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...

  • Page 155: Using Windows Refresh For Quick And Easy Recovery

    During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 156: Using Hp Software Setup

    Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps. Open HP Software Setup.

  • Page 157: Creating Recovery Media With Hp Recovery Disc Creator

    DVD, you may need to plug in an external optical drive. HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 158: Performing A System Recovery

    NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.

  • Page 159: Using The Windows Recovery Tools

    Using a Windows 7 operating system DVD (purchased separately) on page 149. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads. Select Startup Repair. Follow the on-screen instructions.

  • Page 160: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 161: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 162: Linux

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 163: Performing A System Recovery

    Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image, you must first create the recovery ISO file and then burn it to an optical disc.
  • Page 164 To reinstall SLED, follow the steps below. Select System Recovery from the boot menu after pressing f11. A prompt will appear, reading, “This utility will wipe out your hard drive contents and restore your PC to factory state. Are you sure you want to continue?” Select Yes. A prompt will appear, reading, “Please confirm you want to restore your system to factory state and lose all your current data.”...

  • Page 165: 10 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www.hp.com.

  • Page 166: Non-Volatile Memory Usage

    Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
  • Page 167 Code is updated writing data to battery when the system this memory and management). BIOS is updated. is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial 256 Bytes per...
  • Page 168 Unique access to this information, go Provisioning area. An Intel Data can be utility is required http://www.hp.com/ entered at the for updating the support, and factory or by an firmware. Only select your administrator firmware country. Select...

  • Page 169: Questions And Answers

    Fingerprint 512 KBytes flash Stores By enrolling in Only a digitally reader fingerprint HP ProtectTools signed templates. Security application can Manager. make the call to write to the flash. Questions and answers How can the BIOS settings be restored (returned to default settings)? Turn on or restart the computer and press when prompted near the bottom of the display.
  • Page 170 What is meant by “Restore the nonvolatile memory found in Intel-based system boards?” This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings.

  • Page 171: Using Hp Sure Start (Select Models Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state automatically, with user intervention. Those select computer models ship with HP Sure Start configured and enabled. Most users can use HP Sure Start with the default configuration.

  • Page 172: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 173 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 174 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
  • Page 175 Index fingerprint reader 13 drives, preventing damage 63 AC adapter light 17 front 17 AC adapter, spare part numbers 40, keys 14 electrostatic discharge 63 44, 45, 49 left side 18 embedded numeric keypad 14 antenna lights 15 equipment guidelines 66 location 12 right side 19 esc key 14...
  • Page 176 39 spare part numbers 37, 48, 51, USB 3.0 charging 18 precautions 63 power button 13 spare part numbers 39 HP DisplayPort-to-HDMI 1.4 adapter, power button board memory card reader 19 spare part number 41, 49 removal 118 memory module...
  • Page 177 processor 1 system board wireless networking, product product name 1 removal 107 description 5 security 7 spare part numbers 27, 30, 54, WLAN module serviceability 11 55, 56, 57, 58, 59, 60, 61, 107, removal 78 solid-state drive 3 spare part numbers 34, 43, 44, video 5 45, 49, 78 wireless networking 5...

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