Problem Solving; Troubleshooting - Crestron QM-FTCC Operations & Installation Manual

Crestron QM-FTCC

Problem Solving

Operations & Installation Guide – DOC. 6313B
QuickMedia™ FlipTop Computer Center

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
QM-FTCC Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
QM-FTCC is Net ID is not correct.
not
Net ID is not set to match
functioning.
the Net ID specified in
SIMPL Windows.
Net ID is the same as
another device's Net ID.
PWR LED Not receiving power.
does not
illuminate.
No video Incorrect cable
output connection.
displayed.
Wrong source Wrong SystemBuilder or
or video SIMPL Windows
displayed. programs.
SystemBuilder project not
set up correctly.
Video from Incorrect cable
RGB source is connections.
garbled or no
output.
Signal skew due to cable
length or unequal pair
length.
Poor RGB or Incorrect peak and/or
video image boost setting.
quality.
Hum on audio Grounding problem.
and/or mic.
Intermittent or Incorrect peak setting.
no audio/mic
output.
(Continued on following page)
QuickMedia™ FlipTop Computer Center: QM-FTCC • 33
CORRECTIVE ACTION
Verify the Net ID in Toolbox.
Verify SIMPL Windows program
for setting Net ID.
Assign a different Net ID.
Verify that Cresnet is properly
attached.
Verify RGB, video, S-video output
cable connection.
Verify QM input cable connection
is secure.
Verify and upload correct
programs.
Verify proper video set up for each
video input.
Verify 15-pin output cable
connection. Verify QM input cable
connections.
Verify maximum QM cable length
and compensation for skew.
Adjust SystemBuilder peak or
boost controls until image quality is
improved.
Refer to ground wire connection
instructions on page 24.
Adjust SystemBuilder peak control
until audio is restored.