Further Inquiries - Crestron CNTV Operation Manual

CRESTRON CNTV
TROUBLE
READY LED is not illuminated.
T and R LEDs are not illuminated.

FURTHER INQUIRIES:

If after reviewing this Operations Guide for the CNTV, you cannot locate specific information or have
questions, please take advantage of Crestron's award winning technical support team by calling:
For local support from exclusive Crestron factory-trained personnel call:
R E M O T E C O N T R O L S Y S T E M S
Table 4. Troubleshooting Guide (Continued)
POSSIBLE CAUSE(S)
Event is not scheduled for this classroom
at the current time.
Scheduled event has not been prepared.
Communication between scheduling
computer and CNTV has been disrupted.
CNTV is not communicating with its
associated control system.
In the US and Canada, call Crestron's corporate headquarters at 1-888-CRESTRON
[1-888-273-7876] or 1-201-767-3400.
In Europe, call Crestron International at +32-15-50-99-50.
In Asia, call Crestron Asia at +852-2341-2016.
In Latin America, call Crestron Latin America at +525-574-15-90.
In Australia, call Soundcorp at +613-9488-1555.
In New Zealand, call Amber Technologies at +649-410-8382.
Cresnet Television Control Unit
Call media center to check
scheduling time. Verify correct date
and time (AM or PM).
Call media center to determine if
event is prepared.
Check the message window on the
scheduling computer to determine if
a network failure has occurred.
Check that the scheduling software
(SchoolNet) is running.
Check all connections between PC
and network.
Verify that the ID for the CNTV is
properly set to match the SIMPL
program and scheduling computer.
Verify that power is supplied to the
CNTV and control system.
Verify that the ID for the CNTV is
properly set to the network ID which
matches the SIMPL program.
10
CORRECTIVE ACTION
DOC. 8105B