Programming; Test/Troubleshooting - Crestron CNTV Operation Manual

CRESTRON CNTV

PROGRAMMING:

The CNTV requires custom configuration in order to program. Prior to closing your order, it was necessary
to complete the Crestron CNTV Worksheet. This worksheet permits Crestron to prepare a specific
configuration file based on the intended use of the CNTV. Append this file to the overall control system
program in SIMPL Windows. For more details regarding programming the CNTV, consult a Crestron
technical representative.

TEST/TROUBLESHOOTING:

Table 4 provides corrective action for possible trouble situations. If further assistance is required, please
contact a Crestron technical representative.
TROUBLE
TV is not responding to hand control.
TV is not responding to hand control.
MESSAGE LED is illuminated.
R E M O T E C O N T R O L S Y S T E M S
Table 4. Troubleshooting Guide
POSSIBLE CAUSE(S)
Batteries in hand control may be dead.
Interference with IR commands from
other source or obstructions.
Transmitter is near maximum range.
IR transmitter in hand control may not be
pointed directly at CNTV.
Power sensor may not be attached to
TV.
IR probe may not be attached to TV.
Incorrect IR driver assigned for TV
(during installation only).
Message has been sent to the
classroom by the headend or scheduling
computer.
9
Cresnet Television Control Unit
CORRECTIVE ACTION
Replace batteries.
Verify a direct line-of-sight path
between the emitters at the top of
the hand control and the IR receptor
on the CNTV front panel. Do not
allow direct sunlight or other light
sources to shine directly on the
CNTV IR receptor.
Move closer and try again until IR
LED "lights" when a button is
depressed.
Correct the position of the hand
control or the position of the CNTV
for optimum performance.
Verify that power sensor is correctly
positioned. Perform Power Sensor
Test, refer to Enter Test Menu in this
guide.
Verify that IR probe is correctly
positioned. Depress the MUTE
button to see if the TV responds.
Verify make of TV and obtain correct
IR driver number from Crestron.
Call media center to obtain message.
Depress Message button to
extinguish MESSAGE LED.
DOC. 8105B