Return And Warranty Policies; Merchandise Returns / Repair Service; Crestron Limited Warranty - Crestron CNTV Operation Manual

CRESTRON CNTV

RETURN AND WARRANTY POLICIES:

Merchandise Returns / Repair Service

1. No merchandise may be returned for credit, exchange, or service without prior authorization from
CRESTRON. To obtain warranty service for CRESTRON products, contact the factory and request an
RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of the
problem, name and phone number of contact person, RMA number, and return address.
2. Products may be returned for credit, exchange, or service with a CRESTRON Return Merchandise
Authorization (RMA) number. Authorized returns must be shipped freight prepaid to CRESTRON,
Cresskill, N.J., or its authorized subsidiaries, with RMA number clearly marked on the outside of all
cartons. Shipments arriving freight collect or without an RMA number shall be subject to refusal.
CRESTRON reserves the right in its sole and absolute discretion to charge a 15% restocking fee,
plus shipping costs, on any products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by CRESTRON, shipping
by standard ground carrier. In the event repairs are found to be non-warranty, return freight costs
shall be paid by the purchaser.

CRESTRON Limited Warranty

CRESTRON ELECTRONICS, Inc. warrants its Cresnet products, denoted by a "CN" prefix model number,
to be free from manufacturing defects in materials and workmanship for a period of three (3) years from
the date of shipment to purchaser. Disk drives and any other moving or rotating mechanical parts are
covered for a period of one (1) year. CRESTRON warrants all its other products for a period of one year
from the defects mentioned above, excluding touchscreen display components which are covered for 90
days. Incandescent lamps are completely excluded from Crestron's Limited Warranty. CRESTRON shall, at
its option, repair or replace any product found defective without charge for parts or labor. Repaired or
replaced equipment and parts supplied under this warranty shall be covered only by the unexpired portion
of the warranty.
CRESTRON shall not be liable to honor warranty terms if the product has been used in any application
other than that for which it was intended, or if it has been subjected to misuse, accidental damage,
modification, or improper installation procedures. Furthermore, this warranty does not cover any product
that has had the serial number altered, defaced, or removed.
This warranty shall be the sole and exclusive remedy to the purchaser. In no event shall CRESTRON be
liable for incidental or consequential damages of any kind (property or economic damages inclusive)
arising from the sale or use of this equipment. CRESTRON makes no other warranties nor authorizes any
other party to offer any warranty, expressed or implied, including warranties of merchantability for this
product. This warranty statement supersedes all previous warranties.
Trademark Information
All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a
registered trademark of Microsoft Corporation. Windows95, Windows98 and WindowsNT are trademarks of
Microsoft Corporation.
R E M O T E C O N T R O L S Y S T E M S
Cresnet Television Control Unit
17 DOC. 8105B