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TROUBLESHOOTING
Here are answer to common problems you may experience.
You are also welcome to call our toll free Customer Service
line to troubleshoot any issue with your Bertazzoni.
If located in the USA
866 905 0010
https://us.bertazzoni.com/more/support
If located in CANADA
800 561 7265
https://ca.bertazzoni.com/more/support
THE OVEN WILL NOT OPERATE
Is there power to the range? Are the igniters or burner
holes blocked? Check the switch fuse or circuit breaker.
THE SURFER BURNERS WILL NOT IGNITE
Is there power to the range? Are the igniters or burner
holes blocked? Are the burner rings and burner caps
seated firmly? Check the switch fuse or circuit breaker.
Check that the igniter is clean and the burner holes are
open and clean of any residue.
THE BURNER IGNITES BUT SWITCHES OFF
WHEN THE KNOB IS RELEASED
The burners have flame failure devices fitted as standard.
Therefore, after lighting the burner, keep the knob pressed
for a few seconds to deactivate the flame failure device.
THE IGNITION CANDLES ARE SPARKING
CONTINUOUSLY
Is the cooktop wet from cleaning or a boil over? Turn off the
electricity
supply
and
components and igniters.
THE CONTROL KNOBS ARE GETTING TOO
HOT
Are you cooking with the oven door open? Keep the oven
door shut when not in use or when grilling/broiling.
A CONTROL KNOB IS LOOSE ON ITS SHAFT
The knob retaining spring clip may have been damaged.
Call our service department for advice and a replacement if
necessary.
thoroughly
dry
the
FOOD IS COOKING TOO QUICKLY
Are you using a convection mode?
When using a fan-assisted oven cooking mode, it is
recommended to reduce the cooking temperature by 70℉
(20℃) compared to conventional cooking.
FOOD IS NOT COOKING EVENLY
Are you cooking large amount of food or are you using
large bakeware?
Air needs to circulate through the oven for even cooking.
Remove the grill pan from the oven when not in use and
always allow a gap on all four sides of dishes. You may
need to turn your bakeware during the cooking cycle.
Oversized baking sheets, roasting pans and cakeware will
act as a baffle and prevent hot air from moving evenly
around the cavity. Choose cooking equipment that allows a
minimum of 1 inch (2.5 cm) space on all sides to allow the
free movement of heat inside the cavity.
GRILLING IN THE OVEN IS SLOW
Have you selected the correct function?
THE FAN CONTINUES TO RUN AFTER THE
OVEN IS SWITCHED OFF
This is normal. The cooling fan may run on and off for up to
30 minutes after the oven is switched off to keep the
controls cool.
CONDENSATION FORMS IN THE OVEN
Have you pre-heated the oven?
Condensation is less likely to form when the oven or grill is
pre-heated before use.
burner
SMOKE IS GENERATED IN THE OVEN
Have you selected the right cooking temperature? Are you
cooking food with high fat? Do you rarely use the grill?
Have you cooked fat under the grill? Does the oven interior
need to be cleaned?
Remember to reduce the oven temperature by 70℉ (20℃)
if using a fan function with a recipe designed for
conventional cooking. Use high-sided dishes to contain fats
and splashes. Leave the grill on for a few minutes after
grilling or roasting to burn off fat deposits from the oven roof.
Oven surfaces should be cleaned regularly to prevent
build-up of cooking residues.
Please kindly register on our web site
to validate your new product warranty and help us to assist
you better in case of any inconvenience.
www.bertazzoni.com
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Table of Contents
Troubleshooting
