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The QRL includes the following information about your system:
•
How-to videos
•
Reference materials, including the Installtion and Service Manual, LCD diagnostics, and mechanical overview
•
Your system service tag to quickly access your specific hardware configuration and warranty information
•
A direct link to Dell to contact technical assistance and sales teams
Steps
1
Go to
Dell.com/qrl
and navigate to your specific product or
2
Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick Resource
Locator section.
Quick Resource Locator for R640
Figure 121. Quick Resource Locator for PowerEdge R640
Receiving automated support with SupportAssist
Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server, storage, and
networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the following benefits:
•
Automated issue detection — SupportAssist monitors your Dell EMC devices and automatically detects hardware issues, both
proactively and predictively.
•
Automated case creation — When an issue is detected, SupportAssist automatically opens a support case with Dell EMC Technical
Support.
•
Automated diagnostic collection — SupportAssist automatically collects system state information from your devices and uploads it
securely to Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue.
•
Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue.
The available benefits vary depending on the Dell EMC Service entitlement purchased for your device. For more information about
SupportAssist, go to Dell.com/supportassist.
Recycling or End-of-Life service information
Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, visit
Dell.com/recyclingworldwide
and select the relevant country.
Getting help
175
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