Page 1 ST9822 User's Manual PN 109326 11401A Granite Street | Charlotte, NC | 800.922.8501 | Sourcetech.com...
Page 2 Mono Laser MFP User's Guide September 2018 Machine type(s): 7018 Model(s): 676 and its equivalent models...
Page 3: Table Of Contents
Contents Contents Safety information..................7 Conventions................................7 Product statements..............................7 Learning about the printer................. 10 Selecting a location for the printer........................ 10 Printer conﬁgurations............................11 Attaching cables..............................12 Using the control panel.............................14 Understanding the status of the power button and indicator light............15 Setting up and using the home screen applications......16 Using the home screen.............................16 Customizing the home screen........................
Page 4 Contents Conﬁguring Universal paper settings......................25 Loading trays..............................25 Loading the multipurpose feeder........................27 Linking trays................................28 Supported paper..................29 Supported paper sizes.............................29 Supported paper types............................. 31 Supported paper weights..........................31 Printing......................32 Printing from a computer..........................32 Printing from a mobile device........................32 Printing from a ﬂash drive..........................33 Supported ﬂash drives and ﬁle types......................34 Conﬁguring conﬁdential jobs.........................
Page 5 Contents Faxing......................43 Setting up the printer to fax..........................43 Sending a fax..............................48 Scheduling a fax..............................49 Creating a fax destination shortcut.......................49 Changing the fax resolution........................... 49 Adjusting the fax darkness..........................50 Viewing a fax log...............................50 Blocking junk faxes............................50 Holding faxes..............................50 Forwarding a fax..............................50 Scanning.......................51 Scanning to an FTP server..........................51...
Page 6 Contents Securing the printer.................. 137 Locating the security slot..........................137 Erasing printer memory..........................137 Erasing printer hard disk memory........................137 Encrypting the printer hard disk........................138 Restoring factory default settings........................138 Statement of Volatility............................. 138 Maintaining the printer................140 Adjusting the speaker volume........................140 Networking................................
Page 7 Contents Faxing problems...............................214 Scanning problems............................217 Contacting customer support........................221 Upgrading and migrating................222 Hardware................................222 Software................................236 Firmware................................237 Notices....................... 239 Index......................250...
Page 8: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 9 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 10 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 11: Learning About The Printer
Learning about the printer Learning about the printer Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 12: Printer Configurations
Learning about the printer 800 mm (32 in.) Rear 203 mm (8 in.) Right side 305 mm (12 in.) Front 510 mm (20 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). Left side 203 mm (8 in.) Printer conﬁgurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a...
Page 13: Attaching Cables
Learning about the printer Control panel Automatic document feeder (ADF) Standard bin Optional staple ﬁnisher Controller board access cover Standard 550‑sheet tray Optional 250‑ or 550‑sheet tray Multipurpose feeder Door A Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 14 Learning about the printer Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless network adapter, or the printer in the areas shown while actively printing. Use the Power cord socket Connect the printer to an electrical outlet. Ethernet port Connect the printer to an Ethernet network.
Page 15: Using The Control Panel
Learning about the printer Using the control panel Use the Display • View printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds.
Page 16: Understanding The Status Of The Power Button And Indicator Light
Learning about the printer Understanding the status of the power button and indicator light Indicator light Printer status The printer is off or in Hibernate mode. Blue The printer is ready or processing data. The printer requires user intervention. Power button light Printer status The printer is off, ready, or processing data.
Page 17: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Touch Copy Make copies.
Page 18: Customizing The Home Screen
Setting up and using the home screen applications Touch Bookmarks Organize all bookmarks. Change Language Change the language on the display. Customizing the home screen Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 19: Using Display Customization
Setting up and using the home screen applications Touch Save, and then type a unique shortcut name. Apply the changes. Using Display Customization Before using the application, make sure to do the following: • Access the Embedded Web Server, and then conﬁgure the application. •...
Page 20: Setting Up Scan Center
Setting up and using the home screen applications Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Apps >...
Page 21: Managing Bookmarks
Setting up and using the home screen applications Managing bookmarks Creating bookmarks Use bookmarks to print frequently accessed documents that are stored in servers or on the web. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 22: Managing Contacts
Setting up and using the home screen applications Notes: • You can create folders or bookmarks inside a folder. To create a bookmark, see “Creating bookmarks” on page • To manage folders, click Bookmark Setup. Managing contacts Adding contacts Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 23 Setting up and using the home screen applications • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Address Book. Do either of the following: • From the Contacts section, click a contact name, and then edit the information. •...
Page 24: Setting Up And Using The Accessibility Features
Setting up and using the accessibility features Setting up and using the accessibility features Activating Voice Guidance From the control panel Press and hold the 5 key until you hear a voice message. Select OK. From the keyboard Press and hold the 5 key until you hear a voice message. Press Tab to navigate the focus cursor to the OK button, and then press Enter.
Page 25: Enabling Magnification Mode
Setting up and using the accessibility features Enabling Magniﬁcation mode From the control panel, press and hold the 5 key until you hear a voice message. Select Magniﬁcation mode. Select OK. For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures”...
Page 26: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
Page 27 Loading paper and specialty media Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 28: Loading The Multipurpose Feeder
Loading paper and specialty media • To avoid paper jams, make sure that the stack height is below the maximum paper ﬁll indicator. Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder Open the multipurpose feeder.
Page 29: Linking Trays
Loading paper and specialty media Notes: • Load letterhead faceup with the top edge of the sheet toward the front of the tray for one‑sided printing. • Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for two‑sided printing.
Page 30: Supported Paper
Supported paper Supported paper Supported paper sizes Paper size Tray Multipurpose Two‑sided Scanner glass feeder printing 210 x 297 mm (8.3 x 11.7 in.) 210 x 148 mm (8.3 x 5.8 in.) A5 LEF* 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5...
Page 31 Supported paper Paper size Tray Multipurpose Two‑sided Scanner glass feeder printing Legal 216 x 356 mm (8.5 x 14 in.) Folio 216 x 330 mm (8.5 x 13 in.) Universal 76.2 x 127 mm to 216 x 356 mm (3 x 5 in. to 8.5 x 14 in.) 7 3/4 Envelope (Monarch) 98 x 191 mm...
Page 32: Supported Paper Types
Supported paper Supported paper types Paper type Tray Multipurpose Two‑sided Scanner glass feeder printing Plain paper Card stock Transparency Recycled Paper labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Envelope Rough envelope One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month.
Page 33: Printing
Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and paper type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings.
Page 34: Printing From A Flash Drive
Printing • This application is supported only in the S2855dw printer model. From the home screen of your mobile device, launch a compatible application. Select an item to print, and then tap the share icon. Tap Print, and then select a printer. Print the document.
Page 35: Supported Flash Drives And File Types
Printing Supported ﬂash drives and ﬁle types Flash drives Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. – USB ﬂash drives must support the File Allocation Table (FAT) system. Many ﬂash drives are tested and approved for use with the printer. For more information, contact the place where you purchased the printer.
Page 36: Configuring Confidential Jobs
Printing Conﬁguring conﬁdential jobs From the control panel, navigate to: Settings > Security > Conﬁdential Print Setup Conﬁgure the settings. Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set the expiration time for conﬁdential print jobs.
Page 37: Printing A Font Sample List
Printing From the printer home screen, release the print job. • For conﬁdential print jobs, navigate to: Held jobs > select your user name > Conﬁdential > enter the PIN > select the print job > conﬁgure the settings > Print •...
Page 38 Printing From the computer Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your printer. Select the job to cancel.
Page 39: Copying
Copying Copying Making copies Load an original document into the ADF tray or on the scanner glass. Note: To avoid a cropped image, make sure that the original document and output have the same paper size. From the home screen, touch Copy, and then specify the number of copies. If necessary, adjust the copy settings.
Page 40: Reducing Or Enlarging Copies
Copying Reducing or enlarging copies Load an original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Copy > Scale > specify a scale value Note: Changing the size of the original document or output after setting Scale restores the scale value to Auto.
Page 41 Copying From the Shortcut Type menu, select Copy, and then conﬁgure the settings. Apply the changes.
Page 42: E-Mailing
E-mailing E-mailing Setting up the e‑mail function Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 43: Creating An E-Mail Shortcut
E-mailing Creating an e-mail shortcut Note: You may need administrative rights to create a shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 44: Faxing
Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then touch Continue.
Page 45 Faxing CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm. CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network.
Page 46 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 47 Faxing CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
Page 48 Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 49: Sending A Fax
Faxing Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls >...
Page 50: Scheduling A Fax
Faxing For Macintosh users With a document open, choose File > Print. Select the printer and enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax job. Scheduling a fax Load the original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Fax >...
Page 51: Adjusting The Fax Darkness
Faxing Adjusting the fax darkness Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information. Adjust the Darkness setting. Send the fax job. Viewing a fax log Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 52: Scanning
Scanning Scanning Scanning to an FTP server Load the original document into the ADF tray or on the scanner glass. From the home screen, touch FTP, and then enter the needed information. If necessary, conﬁgure other FTP settings. Send the FTP job. Creating an FTP shortcut Note: You may need administrative rights to create a shortcut.
Page 53: Scanning To A Flash Drive
Scanning Scanning to a ﬂash drive Load an original document into the ADF tray or on the scanner glass. Insert the ﬂash drive. Touch Scan to USB and adjust the settings if necessary. Note: If the USB Drive screen does not appear, then touch USB Drive on the home screen. Scan the document.
Page 54: Sending Scanned Documents To A Computer
Scanning Sending scanned documents to a computer Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Scan Proﬁles > Scan To Computer. Select the scan proﬁle where you want to save the document.
Page 55: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About This Printer • Accessibility Print •...
Page 56: Device
Understanding the printer menus Help • • Print All Guides Information Guide • • Connection Guide Media Guide • • Copy Guide Mono Quality Guide • • E‑mail Guide Moving Guide • • Fax Guide Print Quality Guide • • FTP Guide Supplies Guide Troubleshooting...
Page 57 Understanding the printer menus Menu item Description Date and Time Conﬁgure the settings for Network Time Protocol (NTP). Network Time Protocol Notes: Enable NTP [On*] • Enable Authentication appears only in some printer NTP Server models. Enable Authentication • When Enable Authentication is set to MD5 key, Key ID and Password appear.
Page 58 Understanding the printer menus Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel. Don’t Allow* Allow Authentication Type Set the authentication type when accessing the VNC client server.
Page 59 Understanding the printer menus Menu item Description E‑mail Alerts Setup Enter the server port number of your secondary or backup SMTP server. E‑mail Setup Secondary SMTP Gateway Port Note: This menu item appears only in some printer models. 1–65535 (25*) E‑mail Alerts Setup Specify how long before the printer times out if the SMTP server does not respond.
Page 60 Understanding the printer menus Menu item Description E‑mail Alerts Setup Set whether credentials are required for user‑initiated e‑mails. E‑mail Setup Note: This menu item appears only in some printer models. User‑Initiated E‑mail None Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password* Prompt user...
Page 61 Understanding the printer menus Menu item Description Error Prevention Set the printer to restart when an error occurs. Auto Reboot Auto Reboot Reboot when idle Reboot always* Reboot never Error Prevention Set the number of automatic reboots that the printer can perform.
Page 62 Understanding the printer menus Power Management Menu item Description Sleep Mode Proﬁle Allow printing with the display turned off. Print With Display Off Display on when printing Allow printing with display off* Timeouts Set the idle time before the printer begins operating in Sleep mode.
Page 63 Understanding the printer menus Menu item Description Key Repeat Initial Delay Set the initial length of delay in seconds before a repeating key starts repeating. 0.25–5 (1*) Note: This menu item appears only when a keyboard is attached to the printer.
Page 64 Understanding the printer menus Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device USB Scan to Local (multiple interfaces).
Page 65 Understanding the printer menus Menu item Description Tray Conﬁguration Set the printer to resolve paper- or envelope-related change prompts. Action for Prompts Prompt user* Continue Use current Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Supply Usage And Counters...
Page 66 Enable the printer to use the Orientation setting under the Copy menu when sending quick copy jobs. Honor orientation on fast path copy Off* App Conﬁguration Enable the Lexmark Embedded Solutions (LES) applications. LES Applications Note: When set to On, this setting does not affect built‑in Off* applications.
Page 67 Understanding the printer menus Menu item Description Scanner Conﬁguration Set the size, in millimeters, of the no‑print area around an ADF or ﬂatbed scan job. Edge Erase ADF Edge Erase 0–6 (3*) Flatbed Edge Erase 0–6 (3*) Scanner Conﬁguration Disable the scanner if it is not working properly. Disable Scanner Enabled* Disabled...
Page 68: Print
Understanding the printer menus Visible Home Screen Icons Menu Description Copy Specify which icons to show on the home screen. E-mail Status/Supplies Job Queue Change Language Shortcut Center Address Book Bookmarks Held Jobs Scan Proﬁles App Proﬁles Display Customization Forms and Favorites Scan Center Card Copy About this Printer...
Page 69 Understanding the printer menus Menu item Description Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing. Long Edge* Short Edge Note: Depending on the option selected, the printer automatically offsets each printed information of the page to bind the job correctly.
Page 70 Understanding the printer menus Menu item Description Print Area Set the printable area on a sheet of paper. Normal* Fit to page Whole Page Note: An asterisk (*) next to a value indicates the factory default setting. Finishing Menu item Description Staple Job Specify the staple position for all print jobs.
Page 71 Understanding the printer menus Menu item Description Resource Save Determine what the printer does with downloaded resources, such as fonts and macros, when it receives a job that requires more than the Off* available memory. Notes: • When set to Off, the printer retains downloaded resources only until memory is needed.
Page 72 Understanding the printer menus Menu item Description Gray Correction Adjust the contrast enhancement applied to images. Auto* Note: An asterisk (*) next to a value indicates the factory default setting. Job Accounting Note: This menu appears only when a printer hard disk is installed. Menu item Description Job Accounting...
Page 73 Understanding the printer menus Menu item Description Log Action at Full Specify how the printer responds when disk usage reaches the maximum limit (100MB). None* E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post & Delete Current Log Post &...
Page 74 Understanding the printer menus PostScript Menu item Description Print PS Error Print a test page that contains the PostScript error. Off* Minimum Line Width Set the minimum stroke width of any job printed in 1200 dpi. 1–30 (2*) Lock PS Startup Mode Disable the SysStart ﬁle.
Page 75 Understanding the printer menus Menu item Description Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Lines per Page Specify the number of lines of text for each page printed through the PCL® datastream. 1–255 Notes: •...
Page 76 Understanding the printer menus Menu item Description Print Timeout Set the printer to end a print job after it has been idle for the speciﬁed amount of time in seconds. On* [90] Note: An asterisk (*) next to a value indicates the factory default setting. HTML Menu item Description...
Page 77: Paper
Understanding the printer menus Menu item Description Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait Reverse Landscape Note: An asterisk (*) next to a value indicates the factory default setting. Paper Tray Conﬁguration Menu item Description Default Source...
Page 78 Understanding the printer menus Media Conﬁguration Universal Setup Menu item Description Units of Measure Specify the unit of measurement for the universal paper. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width of the universal paper.
Page 79: Copy
Understanding the printer menus Media Types Menu item Description Plain Specify the texture and weight of the paper loaded. Card Stock Recycled Glossy Labels Vinyl Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [x] Copy Copy Defaults Menu item Description Content Type...
Page 80 Understanding the printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Pages per Side Specify the number of page images to print on one side of a sheet of paper.
Page 81 Understanding the printer menus Menu item Description Header/Footer Apply a header or footer on the printed output. Left Header Middle Header Right Header Left Footer Middle Footer Right Footer Overlay Specify the overlay text printed on each page of the copy job. Conﬁdential Copy Draft...
Page 82 Understanding the printer menus Menu item Description Background Removal Adjust the amount of background visible on a scanned image. Background Detection Level Auto Center Align the content at the center of the page. Off* Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document.
Page 83: Fax
Understanding the printer menus Fax Mode Menu item Description Fax Mode Select a fax mode. Analog* Fax Server Disabled Note: An asterisk (*) next to a value indicates the factory default setting. Analog Fax Setup General Fax Settings Menu item Description Fax Name Identify your fax machine.
Page 84 Understanding the printer menus Menu item Description Caller ID Show the telephone number of the person sending the fax. Alternate Fax Number Masking Specify the format for masking an outgoing fax number. Off* From Left From Right Digits to Mask Specify the number of digits to mask in an outgoing fax number.
Page 85 Understanding the printer menus Menu item Description Orientation Specify the orientation of the original document. Portrait* Landscape Sides Specify the page orientation of text and graphics when scanning a two‑sided document. Off* Long Edge Short Edge Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo...
Page 86 Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout None* Green Blue Default Red Threshold 0–255 (128*) Default Green Threshold 0–255 (128*) Default Blue Threshold 0–255 (128*) Contrast Set the contrast of the output.
Page 87 Understanding the printer menus Admin Controls Menu item Description Automatic Redial Adjust the number of redial attempts based on the activity levels of recipient fax machines. 0–9 (5*) Redial Frequency Increase the time between redial attempts to increase the chance of sending fax successfully.
Page 88 Understanding the printer menus Menu item Description Conﬁrm Fax Number Ask the user to conﬁrm the fax number. Off* Dial Preﬁx Set a dialing preﬁx. Dialing Preﬁx Rules Establish a dialing preﬁx rule. Preﬁx Rule [x] Note: An asterisk (*) next to a value indicates the factory default setting. Fax Receive Settings Menu item Description...
Page 89 Understanding the printer menus Menu item Description Fax Footer Time Stamp Print the time stamp at the bottom of each page from a received fax. Receive* Print Holding Faxes Hold received faxes from printing until they are released. Held Fax Mode Off* Always On Manual...
Page 90 Understanding the printer menus Menu item Description Manual Answer Code Manually enter a code on the telephone number pad to begin receiving fax. 0–9 (9*) Notes: • This menu item appears only when the printer shares a line with a telephone.
Page 91 Understanding the printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message Field Off* Message:...
Page 92 Understanding the printer menus Menu item Description Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity. Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Multipurpose Feeder Logs Display Identify the sender by remote fax name or fax number.
Page 93 Understanding the printer menus Fax Server Setup General Fax Settings Menu item Description To Format Specify a fax recipient. Note: If you want to use the fax number, then type the number sign (#) before a number. Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message.
Page 94 Understanding the printer menus Menu item Description Require Trusted Certiﬁcate Specify a trusted certiﬁcate when accessing the SMTP server. SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail.
Page 95 Understanding the printer menus Fax Server Scan Settings Menu item Description Image Format Specify the ﬁle format for the scanned image. TIFF (.tif) PDF (.pdf)* XPS (.xps) TXT (.txt) RTF (.rtf) DOCX (.docx) Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo...
Page 96: E-Mail
Understanding the printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e- mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP...
Page 97 Understanding the printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Enable user credentials and group designations to connect to the SMTP server.
Page 98 Understanding the printer menus Menu item Description PDF Settings Set the PDF format of the scanned image. PDF Version Note: Searchable appears only if you have purchased and installed an OCR solution. 1.5* Archival Version A‑1a* A‑1b Highly Compressed Off* Secure Off* Searchable...
Page 99 Understanding the printer menus Menu item Description Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image. 1 to 9 (5*) Orientation Specify the orientation of text and graphics on the page.
Page 100 Understanding the printer menus Menu item Description Auto Color Detect Set the amount of color that the printer detects from the original document. Color Sensitivity Note: This menu item appears only when Color is set to Auto. 1–9 (5*) Area Sensitivity 1–9 (5*) E‑mail Bit Depth 1 bit*...
Page 101 Understanding the printer menus Menu item Description Temperature Specify whether to generate a cooler or warmer output. ‑4 to 4 (0*) Blank Pages Specify whether to include blank pages. Blank Page Removal Blank Page Sensitivity Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description...
Page 102 Understanding the printer menus Menu item Description Transmission Log Print a log for successful e‑mail transmission. Print log* Do Not Print Log Print Only For Error Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Multipurpose Feeder Custom Job Scanning Turn on scanning of custom jobs by default.
Page 103: Ftp
Understanding the printer menus FTP Defaults Menu item Description Format Specify the ﬁle format for the scanned document. PDF (.pdf)* Note: The menu items may vary depending on your printer model. TIFF (.tif) JPEG (.jpg) XPS (.xps) Global OCR Settings Conﬁgure the settings for optical character recognition (OCR).
Page 104 Understanding the printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser* Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Color Specify the color when scanning an image. Black and White Gray Color*...
Page 105 Understanding the printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity during scanning. Cyan to Red -4 to 4 (0*) Magenta to Green -4 to 4 (0*) Yellow to Blue -4 to 4 (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color.
Page 106 Understanding the printer menus Menu item Description Background Removal Adjust the amount of background visible on a scanned image. Background Detection Note: If you want to remove the background color from the original Content‑based* document, then set Background Detection to Content-based. If you want to remove image noise from a photo, then set Background Detection to Fixed.
Page 107: Usb Drive
Understanding the printer menus Menu item Description TIFF Compression Set a compression option for TIFF ﬁles. LZW* JPEG Transmission Log Print a log for successful FTP scan transmission. Print Log* Do Not Print Log Print Only For Error Log Paper Source Specify the paper source for printing FTP logs.
Page 108 Understanding the printer menus Menu item Description PDF Settings Set the PDF format for the scanned image. PDF Version Note: Searchable appears only if you have purchased and installed an OCR solution. 1.5* Archival Version A‑1a* A‑1b Highly Compressed Off* Secure Off* Searchable...
Page 109 Understanding the printer menus Menu item Description Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Original Size...
Page 110 Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout None* Green Blue Default Red Threshold 0–255 (128*) Default Green Threshold 0–255 (128*) Default Blue Threshold 0–255 (128*) Auto Color Detect Set the amount of color that the printer detects from the original document.
Page 111 Understanding the printer menus Menu item Description Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness of a scanned image.
Page 112 Understanding the printer menus Flash Drive Print Menu item Description Number of Copies Set the number of copies. 1–9999 (1*) Paper Source Specify the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Page 113: Network/Ports
Understanding the printer menus Menu item Description Pages per Side Border Print a border around each page image when using Pages per Side. None* Solid Separator Sheets Specify whether to insert blank separator sheets when printing. Off* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet.
Page 114 Understanding the printer menus Menu item Description Banner Page Print a banner page. Off* Scan to PC Port Range Specify a valid port range for printers that are behind a port blocking ﬁrewall. 9751:12000* Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter.
Page 115 Understanding the printer menus Menu item Description Compatibility Specify the standard for the Wi‑Fi network. 802.11b/g/n (2.4GHz)* Note: 802.11a/b/g/n/ac (2.4GHz/5GHz) and 802.11a/n/ac (5GHz) only 802.11a/b/g/n/ac (2.4GHz/5GHz) appear when a Wi‑Fi option is installed. 802.11a/n/ac (5GHz) Wireless Security Mode Set the security mode for connecting the printer to Wi‑Fi devices. Disabled* Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Web Server.
Page 116 Understanding the printer menus Menu item Description IPv6 Enable and conﬁgure IPv6 settings in the printer. Enable IPv6 Enable DHCPv6 Off* Stateless Address Autoconﬁguration DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx All IPv6 Addresses All IPv6 Router Addresses Network Address View the network addresses.
Page 117 Understanding the printer menus Menu item Description IPv4 Enable Dynamic Host Conﬁguration Protocol (DHCP). Enable DHCP Note: DHCP is a standard protocol that allows a server to distribute IP addressing and conﬁguration information to clients dynamically. IPv4 Set the static IP address of your printer. Set Static IP Address IP Address Netmask...
Page 118 Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 119 Understanding the printer menus Menu item Description Backup DNS Address Specify the backup DNS server addresses. Backup DNS Address 2 Backup DNS Address 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network.
Page 120 Understanding the printer menus Menu item Description Enable SSLv3 Enable the SSLv3 protocol. Off* Enable TLSv1.0 Enable the TLSv1.0 protocol. Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Resolve Hostnames Using DNS Use DNS to resolve host names to IP addresses.
Page 121 Understanding the printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update printer security. Enabled Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy* Privacy Algorithm...
Page 122 Understanding the printer menus Menu item Description IKE SA Lifetime (Hours) Set the amount of time before a new authentication key is generated. Note: These menu items appear only when Base Conﬁguration is set to Secure. IPSec SA Lifetime (Hours) Proposed Encryption Method Specify the encryption and authentication methods to connect to a network securely.
Page 123 Understanding the printer menus LPD Conﬁguration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout Set the time‑out value to stop the Line Printer Daemon (LPD) server from waiting indeﬁnitely for hung or invalid print jobs. 0–65535 seconds (90*) LPD Banner Page Print a banner page for all LPD print jobs.
Page 124 Understanding the printer menus Menu item Description HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings. FTP Proxy IP Address HTTP Default IP Port 1–65535 (80*) HTTPS Device Certiﬁcate FTP Default IP Port 1–65535 (21*) Timeout for HTTP/FTP Specify the amount of time before the server connection stops.
Page 125 Understanding the printer menus Menu item Description PS SmartSwitch Set the printer to switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 126 Understanding the printer menus Menu item Description Options Set the printer to process PDF ﬁles as an image for faster printing. Always Print As Image Off* Note: An asterisk (*) next to a value indicates the factory default setting. Wi‑Fi Direct Note: This menu appears only when a direct Wi‑Fi network is the active network.
Page 127: Security
Understanding the printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks Flash Drive Print Flash Drive Scan Copy Function Color Dropout E‑mail Function...
Page 128 Understanding the printer menus Menu item Description Apps Control access to printer applications. New Apps Slideshow Change Wallpaper Screen Saver Card Copy Scan Center Scan Center Custom 1 Scan Center Custom 2 Scan Center Custom 3 Scan Center Custom 4 Scan Center Custom 5 Scan Center Custom 6 Scan Center Custom 7...
Page 129 Understanding the printer menus Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password User Name/Password Accounts Add User User Name Accounts Add User Password Accounts Add User PIN Accounts Add User Schedule USB Devices Menu item...
Page 130 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 131 Understanding the printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries.
Page 132 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 133 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same ﬁle name without overwriting...
Page 134 Understanding the printer menus Solutions LDAP Settings Follow LDAP Referrals Search the different servers in the domain for the logged-in user account. Off* LDAP Certiﬁcate Veriﬁcation Enable veriﬁcation of LDAP certiﬁcates. Mobile Services Management AirPrint Enable functions in the AirPrint software feature. Print Scan Miscellaneous...
Page 135: Reports
Understanding the printer menus Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer preferences, settings, and conﬁgurations. Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status.
Page 136: Help
Understanding the printer menus Menu item Description Fax Call Log Print a report about the last 100 attempted, received, and blocked calls. Note: This menu item appears only when Enable Job Log is set to On. Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer.
Page 137: Printing The Menu Settings Page
Understanding the printer menus Printing the Menu Settings Page From the home screen, touch Settings > Reports > Menu Settings Page.
Page 138: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 139: Encrypting The Printer Hard Disk
Securing the printer Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption. From the home screen, touch Settings > Security > Disk Encryption > Start encryption. Follow the instructions on the display.
Page 140 Securing the printer Disposing of a printer hard disk • Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data • Crushing—Physically compresses the hard disk to break component parts and render them unreadable • Milling—Physically shreds the hard disk into small metal bits Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is stored.
Page 141: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default internal speaker volume The speaker volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset.
Page 142 Maintaining the printer Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point.
Page 143 Maintaining the printer Changing the printer port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the conﬁguration. • If the computers are conﬁgured to use the network name instead of an IP address, then do not change the conﬁguration.
Page 144: Cleaning Printer Parts
Maintaining the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 145 Maintaining the printer Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad • Scanner glass...
Page 146 Maintaining the printer • Scanner glass pad Close the scanner cover. Open the ADF cover. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in the ADF cover...
Page 147: Ordering Parts And Supplies
Maintaining the printer • ADF glass in the ADF cover Close the ADF cover. Ordering parts and supplies Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Checking the status of parts and supplies From the home screen, touch Status/Supplies.
Page 148: Replacing Parts And Supplies
Maintaining the printer • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings > Device > Notiﬁcations. From the Supplies menu, click Custom Supply Notiﬁcations. Select a notiﬁcation for each supply item. Apply the changes.
Page 149 Maintaining the printer Unpack the new toner cartridge, and then shake it three times to redistribute the toner. Insert the new toner cartridge. Note: Use the arrows inside the printer as guides. Close door A. Replacing the imaging unit Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 150 Maintaining the printer Remove the toner cartridge. Remove the used imaging unit.
Page 151 Maintaining the printer Unpack the new imaging unit, and then shake it three times to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 152 Maintaining the printer Note: Use the arrows inside the printer as guides. Close door A. Replacing the staple cartridge Open the stapler access door.
Page 153 Maintaining the printer Remove the empty staple cartridge. Remove the spare staple cartridge.
Page 154 Maintaining the printer Insert the spare staple cartridge. Note: Make sure to replace the spare staple cartridge for future use. Close the access door. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Remove the tray.
Page 155 Maintaining the printer Remove the used pick tires one after the other. Unpack the new pick tires.
Page 156 Maintaining the printer Insert the new pick tires. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 157 Maintaining the printer Remove the tray insert, and then ﬂip the tray base. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 158 Maintaining the printer Remove the used pick roller assembly. Unpack the new pick roller assembly.
Page 159 Maintaining the printer Insert the new pick roller assembly. Flip the tray base, and then insert the tray insert.
Page 160: Moving The Printer
Maintaining the printer Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 161: Saving Energy And Paper
Maintaining the printer • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the options.
Page 162 Maintaining the printer Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the preview feature to see how the document looks like before printing it. •...
Page 163: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 164: Identifying Jam Locations
Clearing jams Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. •...
Page 165: Paper Jam In Door A
Clearing jams Jam location Optional staple ﬁnisher Finisher bin Paper jam in door A Remove the tray. Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 166 Clearing jams Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 167 Clearing jams Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed.
Page 168 Clearing jams Insert the imaging unit. Note: Use the arrows inside the printer as guides.
Page 169: Paper Jam In Door B
Clearing jams Insert the toner cartridge. Note: Use the arrows inside the printer as guides. Close the door. Insert the tray. Paper jam in door B Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 170: Paper Jam In The Standard Bin
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door B. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 171: Paper Jam In The Duplex Unit
Clearing jams Paper jam in the duplex unit Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 172: Paper Jam In Trays
Clearing jams Insert the tray. Paper jam in trays Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 173: Paper Jam In The Multipurpose Feeder
Clearing jams Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading.
Page 174: Paper Jam In The Automatic Document Feeder
Clearing jams Reload paper, and then adjust the paper guide. Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 175: Paper Jam In The Finisher
Clearing jams Paper jam in the ﬁnisher Paper jam in the ﬁnisher bin Remove paper from the ﬁnisher bin. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 176 Clearing jams Paper jam in the ﬁnisher rear door Open the ﬁnisher rear door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open the ﬁnisher narrow door, and then remove any paper fragments. Close the doors.
Page 177: Staple Jam In The Finisher
Clearing jams Staple jam in the ﬁnisher Open the staple access door. Remove the staple cartridge holder. Lift the staple guard, and then remove the loose staples.
Page 178 Clearing jams Close the staple guard. Insert the staple cartridge holder. Close the staple access door.
Page 179: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 180 Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1...
Page 181: Hardware Options Problems
Troubleshooting Checking the printer connectivity From the home screen, touch Settings > Reports > Network > Network Setup Page. Check the ﬁrst section of the network setup page, and conﬁrm that the status is connected. If the status is not connected, then the LAN drop may be inactive, or the network cable may be malfunctioning.
Page 182 Troubleshooting Action Step 4 The problem is Contact customer solved. support. Check if the internal option is available in the print driver. Note: If necessary, manually add the internal option in the print driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...
Page 183: Issues With Supplies
Troubleshooting Not enough free space in ﬂash memory for resources Try one or more of the following: • From the printer control panel, select Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored in the ﬂash memory. •...
Page 184: Paper Feed Problems
Troubleshooting Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps. Send the print job.
Page 185 Troubleshooting Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
Page 186: Printing Problems
Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the Paper menu on the control panel, check if the printer is set to the correct paper size. Print the document. Do paper jams occur frequently? Step 3 Contact customer The problem is...
Page 187 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages? Step 2 Go to step 3.
Page 188 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
Page 189 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the print dark? Step 7 Go to step 8.
Page 190 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are ﬁne lines not printed correctly? Step 2 Contact customer...
Page 191 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the paper folded or wrinkled? Step 3 Contact...
Page 192 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Does gray background appear on prints? Step 3 Go to step 4.
Page 193 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 194 Troubleshooting Action Contact customer The problem is Check if the printer is using a genuine and supported toner support. solved. cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do horizontal light bands appear on prints? Incorrect margins Action Step 1...
Page 195 Troubleshooting Light print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 196 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Check the status of the toner cartridge, and replace if necessary. From the control panel, navigate to: Status/Supplies > Supplies Print the document. Is the print light? Step 5 Go to step 6.
Page 197 Troubleshooting Action Step 7 Go to step 8. Contact customer support. Check the status of the imaging unit. From the control panel, navigate to: Status/Supplies > Supplies Is the imaging unit near End of Life? Step 8 Contact customer The problem is support.
Page 198 Troubleshooting Action Step 4 Go to step 5. Contact customer support. Check the status of the imaging unit. From the control panel, navigate to: Status/Supplies > Supplies Is the imaging unit near end of life? Step 5 Contact customer The problem is support.
Page 199 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded. •...
Page 200 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Adjust the paper guides in the tray to the correct position for the paper loaded. Print the document. Is the print crooked or skewed? Step 2 Go to step 3. The problem is solved.
Page 201 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 202 Troubleshooting Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 203 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 204 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Does the toner easily rub off? Step 2 Contact...
Page 205 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 206 Troubleshooting Vertical dark lines or streaks Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 207 Troubleshooting Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 208 Troubleshooting Vertical light bands Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Contact customer The problem is Check if the printer is using a genuine and supported toner support.
Page 209 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 210 Troubleshooting Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 211 Troubleshooting Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer is not in Eco‑Mode and Quiet Mode. Print the document. Is the printer still printing slow? Step 2 Go to step 3. The problem is solved.
Page 212 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a very long print job. • Observe the recommended ambient temperature for the printer.
Page 213 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Print the document. Is the document printed? Step 5 The problem is Contact customer solved.
Page 214 Troubleshooting Action Step 5 Go to step 6. Insert the cables to the correct ports. Check if the cables connecting the printer and the computer are inserted to the correct ports. Are the cables inserted to the correct ports? Step 6 The problem is Go to step 7.
Page 215: Faxing Problems
Troubleshooting Action Step 3 The problem is Contact customer solved. support. Check if the trays are not linked. For more information, see “Linking trays” on page Print the document. Is the document printed from the correct tray? Faxing problems Cannot send or receive faxes Action Step 1 The problem is...
Page 216 Troubleshooting Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 217 Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer solved.
Page 218: Scanning Problems
Troubleshooting Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Enhance the print quality. From the home screen, touch Settings > Print > Quality. Adjust the settings. Is the fax print quality satisfactory? Step 2 The problem is Go to step 3.
Page 219 Troubleshooting Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
Page 220 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Open the scanner cover. Using a damp, soft, lint‑free cloth, wipe the ADF glass and the white underside of the ADF cover. Close the scanner cover. Do vertical streaks still appear on scanned documents? Step 2 Contact customer...
Page 221 Troubleshooting Scanner does not close Action Remove obstructions that keep the scanner unit open. The problem is Contact customer solved. support. Did the scanner unit close correctly? Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Contact customer The problem is...
Page 222: Contacting Customer Support
Troubleshooting Adjusting scanner registration From the control panel, navigate to: Settings > Maintenance > Conﬁguration Menu > Scanner Conﬁguration > Scanner Manual Registration From the Print Quick Test menu, touch Start. Place the Print Quick Test page on the scanner glass, and then touch Flatbed Registration. From the Copy Quick Test menu, touch Start.
Page 223: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • Flash memory • Font cards • Firmware cards – Forms and Bar Code – IPDS – PRESCRIBE • Internal solutions port – RS-232C Serial Interface Card – Parallel 1284-B Interface Card –...
Page 224 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 225 Upgrading and migrating Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 226 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place. Close the controller board access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 227 Upgrading and migrating Unpack the optional card. Warning—Potential Damage: Do not touch the connection points along the edge of the card.
Page 228 Upgrading and migrating Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
Page 229 Upgrading and migrating Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 230 Upgrading and migrating Attach the hard disk interface cable to the controller board. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 231 Upgrading and migrating Mounting bracket Thumbscrews Housing Interface cable Install the ISP into its housing. Secure the ISP in place and attach the ISP extended cable.
Page 232 Upgrading and migrating Open, and then remove the controller board access cover. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Attach the ISP kit to the printer.
Page 233 Upgrading and migrating If a printer hard disk is installed, then remove the hard disk before installing the ISP. Unplug the hard disk interface cable from the controller board.
Page 234 Upgrading and migrating Connect the ISP extended cable to the ISP connector.
Page 235 Upgrading and migrating Install the hard disk.
Page 236 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 237: Software
Upgrading and migrating Add the tray in the print driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 237. Software Supported operating systems Using the software CD, you can install the printer software on the following operating systems: •...
Page 238: Firmware
Upgrading and migrating For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do either of the following: •...
Page 239 Upgrading and migrating Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly. For more information on updating the device ﬁrmware, contact your sales representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required ﬂash ﬁle.
Page 240: Notices
Notices Notices Product information Product name: Mono Laser MFP Machine type: 7018 Model(s): 676 and its equivalent models Edition notice September 2018 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 241 Notices 1-meter average sound pressure, dBA Printing One-sided: 55; Two-sided: 54 Scanning Copying Ready Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, contact your local sales office.
Page 242 Notices Static sensitivity notice This symbol identiﬁes static-sensitive parts. Do not touch the areas near these symbols without ﬁrst touching a metal surface in an area away from the symbol. To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present.
Page 243 Notices Mode Description Power consumption (Watts) Copy The product is generating hard‑copy output from hard‑copy original documents. Scan The product is scanning hard‑copy documents. 23.5 Ready The product is waiting for a print job. 16.5 Sleep Mode The product is in a high‑level energy‑saving mode. Hibernate The product is in a low‑level energy‑saving mode.
Page 244 Notices Total energy usage It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage.
Page 245 Notices If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualiﬁed installer. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless said message clearly contains in a margin at the top or bottom of each transmitted page or on the ﬁrst page of the transmission, the date and time...
Page 246 5 seconds between the end of one call attempt and the beginning of another. Japanese telecom notice The installed optional modem is in compliance with Japanese Telecommunication Law and has been Certiﬁed by JATE, with Certiﬁcation Number A11-0160001. Lexmark International, Inc. LEX-M14-002 A11-0160001JP Using this product in Switzerland This product requires a Swiss billing tone ﬁlter to be installed on any line which receives metering pulses in...
Page 247 Notices Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero, a installare su tutte le linee che ricevono impulsi remoti in Svizzera. Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to our website.
Page 248 Member States relating to radio equipment. A declaration of conformity to the requirements of the Directives is available upon request from Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 249 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 250 A declaration of conformity to the requirements of the Directives is available upon request from Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 251: Index
Index Index canceling a print job connecting to a wireless network from the computer 36 using PIN method 141 About this Printer menu 67 from the printer control using Push Button method 141 accessing the controller conserving supplies 161 panel 36 board 222 cannot open Embedded Web contacting customer support 221...
Page 252 Index customizing the display 18 exporting a conﬁguration ﬁle forwarding faxes 50 using the Embedded Web FTP address Server 237 creating a shortcut 51 exporting compressed logs 67 FTP server, scanning to date and time exporting conﬁguration ﬁle 67 using the control panel 51 fax settings 48 e‑mail daylight saving time,...
Page 253 Index installing an optional card 225 making copies 38 Preferences 55 installing options memory card Print 134 printer hard disk 227 installing 224 Quality 70 installing the printer menu Remote Operator Panel 57 software 236 802.1x 121 Security Audit Log 128 internal option is not Accessibility 61 Setup 69...
Page 254 Index Not enough free space in ﬂash placing separator sheets slow printing 210 memory for resources 182 between copies tray linking does not work 184 notices 239, 240, 241, 242, 246, copying 39 unable to read ﬂash drive 179 power button light printer understanding the status 15 minimum clearances 10...
Page 255 Index printing conﬁdential and other Scan to Computer standard telephone line held jobs setting up 53 connection 43 from a Macintosh computer 35 scan troubleshooting setting up fax function 43 from Windows 35 cannot scan from a setting up serial printing 142 printing from a computer 32 computer 217 shipping the printer 160...
Page 256 Index troubleshooting, copy vertical light bands 207 vertical streaks on prints 205 partial copies of documents or vertical white lines 207 viewing a fax log 50 photos 218 troubleshooting, printer options virtual keyboard poor copy quality 218 cannot detect internal using 24 scanner does not respond 220 option 180...

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