Lexmark Genesis S815 Quick Reference Manual
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Lexmark Genesis S815 Quick Reference Manual

Lexmark Genesis S815 Quick Reference Manual

Genesis s800 series
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See also: User Manual , Setup Manual
Genesis S800 Series Quick Reference Guide
November 2010
www.lexmark.com

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  • Page 1 Genesis S800 Series Quick Reference Guide November 2010 www.lexmark.com...

  • Page 2: Important Safety Information

    The patented Lexmark inkjet cartridges and their contents are licensed subject to a restriction that they may be used only once. After this single use, the license to use the print cartridges and their contents terminates, and you agree to return them only to Lexmark for recycling.

  • Page 3: Table Of Contents

    Contents Important safety information...............2 About your printer..................7 Finding information about the printer......................7 Minimizing your printer's environmental impact..................7 Printer models............................8 Printer features............................9 Setting up the printer..........................9 Understanding the parts of the printer....................16 Using the printer control panel.......................18 Understanding the home screen......................20 Using memory cards and flash drives......................22 Setting up the printer on a wireless network..........24 Finding more information about the printer...................24...
  • Page 4 Maintaining ink cartridges........................47 Using the printer software.................49 Minimum system requirements......................49 Installing the printer software.........................49 Using the Windows printer software......................50 Using the Macintosh printer software....................52 Printing......................54 Printing a document..........................54 Printing on both sides of the paper (duplexing) automatically...............54 Printing photos using the printer control panel..................56 Copying......................57 Tips for copying............................57 Making copies............................57...
  • Page 5 Troubleshooting..................73 Notices.......................92 Edition notice............................92 Index......................94 Contents...

  • Page 7: About Your Printer

    Support Web site—http://support.lexmark.com customer support, and telephone support * Available on the installation software CD and on the Lexmark Support Web site at http://support.lexmark.com. Minimizing your printer's environmental impact We are committed to protecting the environment and are continually improving our printers to reduce their environmental impact.

  • Page 8: Printer Models

    Clean Printhead” features. These features clean the printhead nozzles to improve the quality of your prints. Recycling • Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage-paid bag. •...

  • Page 9: Printer Features

    Printer features Your printer comes with full features that will help you manage and accomplish printing and imaging tasks: • Wireless networking—Print and scan from virtually anywhere in your home or office over a secure wireless network, as well as share the printer among multiple computers. •...
  • Page 10 With a CD or DVD drive (Windows/Macintosh): Without a CD or DVD drive or for Linux: Download the printer driver from www.lexmark.com. Note: If the Welcome screen does not appear after a minute, then see “Welcome screen did not appear during installation” on page 74.
  • Page 11 Use the slider to extend the paper guides. Load paper. Extend the paper exit tray. About your printer...
  • Page 12 Connect the power cord only. Note: Do not attach the USB cable yet. Make sure the printer is on. Set the language on the printer control panel, and then touch OK. English English Espanol Suomi Francais Confirm the language, and then touch Accept. Language You have chosen English as the language for your printer.
  • Page 13 Set the country or region, and then touch Accept. Country / Region Country / Region Accept Accept Uruaguay Uruaguay US Virgin Islands US Virgin Islands Venezuela Venezuela Set the date, and then touch Accept. Set Date Set Date Accept Accept Month Month Year...
  • Page 14 Open the printer. Behind the printhead access door, you will find the touch-screen cloth and the customer support label, which identifies the model number of the printer, the customer support hot line, the ink cartridge information, and the MAC address. Unpack the cartridges.
  • Page 15 If your ink cartridge comes with a muzzle cap, then remove the cap. First, install each color ink cartridge. Then, use two hands to install the black cartridge. Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. Close the printer.

  • Page 16: Understanding The Parts Of The Printer

    From the printer control panel, touch Continue to print an alignment page. Notes: • Do not remove the page until printing stops. The alignment page may take a while to print and will move in and out during the process. •...
  • Page 17 Use the Printer control panel with touch screen Operate the printer. Paper support • Load paper. • Access paper jams. Paper guide adjustment lever Adjust the paper guides. PictBridge and USB port Connect a PictBridge-enabled digital camera or a flash drive to the printer. Memory card slot Insert a memory card.

  • Page 18: Using The Printer Control Panel

    Use the EXT Port Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer, and if this connection method is supported in your country or region.
  • Page 19 Back • Return to the previous screen. • Exit from one menu level to a higher one. Touch-screen display • Navigate the printer menus. Note: The display is turned off in Power Saver mode. • Change settings. • View printer messages and animation. Home Return to the home screen.

  • Page 20: Understanding The Home Screen

    Understanding the home screen After the printer is turned on and a short warm-up period occurs, the display shows the home screen. Use the home screen selections to initiate an action, such as copying or faxing, or to change printer settings. PictBridge Memory Device Smart Solutions...
  • Page 21 Display item Description Ink levels icon • View the current ink levels of the installed cartridges. • Access cartridge maintenance and information functions. Setup icon Access the setup menu and change printer settings. 2-Sided icon Print on both sides or on one side of a sheet of paper. Note: These icons appear interchangeably depending on which setting you selected.

  • Page 22: Using Memory Cards And Flash Drives

    Using memory cards and flash drives Using a memory card or flash drive with the printer Insert a memory card into the card slot or a flash drive into the USB port. Inserting a memory card Inserting a flash drive Notes: Notes: •...
  • Page 23 Supported memory cards and file types Memory Card File Type Documents: • Secure Digital (SD) • .doc (Microsoft Word) • Secure Digital High Capacity (SDHC) • .xls (Microsoft Excel) • Micro Secure Digital (with adapter) (Micro SD) • .ppt (Microsoft PowerPoint) •...

  • Page 24: Setting Up The Printer On A Wireless Network

    For additional networking information or other information about the printer, see the comprehensive User's Guide available in your printer program folder, on the installation software CD, or on our Web site at http://support.lexmark.com. For Windows users Click or Start.

  • Page 25: Supported Network Security Options

    If your wireless network is not using security, then you will not have a security key. Note: If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter and look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.

  • Page 26: What Is Wi-Fi Protected Setup

    What is Wi-Fi Protected Setup? Wi-Fi Protected Setup (WPS) is a simple and secure configuration that allows you to establish a wireless home network and enable network security without requiring prior knowledge of Wi-Fi technology. It is no longer necessary to configure the network name (SSID) and WEP key or WPA passphrase for network devices.

  • Page 27: Configuring The Printer Wirelessly Using Wps (Windows Only)

    Double-click Install. Follow the instructions on the installation dialog to set up the printer. Configuring the printer wirelessly using WPS (Windows only) With Wi-Fi Protected Setup (WPS), it is easy to add computers or printers to your wireless network because the SSID and WPA passphrase are automatically detected and configured for you.

  • Page 28: Interpreting The Colors Of The Wi-Fi Indicator

    Interpreting the colors of the Wi-Fi indicator The Wi-Fi indicator can be viewed only from the printer home screen. If the home screen does not appear, then do the following: If necessary, turn on the printer. Make sure it is not in Power Saver mode. From the printer control panel, touch Wi-Fi indicator Network status of the printer...
  • Page 29 If your wireless network does not appear in the list: Connect to another wireless network. For Windows users Click Unlisted Network. For Macintosh users Select Other Wireless Network from the list, and then click Continue. Enter the details about your wireless network. Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the documentation that came with the box, or from the box Web page.

  • Page 30: Setting Up The Printer To Fax

    Setting up the printer to fax Step 1: Connect the printer to the telephone line Check the scenarios below and follow the setup that is applicable to your telephone service. Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: Connect the cable from the wall jack to the port of the printer.
  • Page 31 Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack PHONE LINE To connect: Connect the cable from the wall jack to the port of the printer. Remove the protective plug from the port of the printer, and then connect the answering machine to the port.
  • Page 32 Connected to different wall jacks PHONE LINE To connect: Connect the cable from the wall jack to the port of the printer. Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On).
  • Page 33 Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service To connect: Connect the cable from the wall jack to the port of the printer. Remove the protective plug from the port of the printer, and then connect the telephone to the port. Tips for this setup: •...
  • Page 34 Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
  • Page 35 Scenario 3: VoIP telephone service To connect: Connect one end of a telephone cable to the port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. The port labeled Phone Line 2 or Fax Port is not always active.
  • Page 36 Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem. To connect: Connect one end of a telephone cable to the port of the printer.
  • Page 37 Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem.
  • Page 38 Connecting the printer to a non-RJ-11 wall jack LINE To connect: Connect one end of a telephone cable to the port of the printer. Connect the other end of the cable to the RJ-11 adapter, and then connect the adapter to the wall jack. If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non-RJ 11 connector, then connect it directly to the wall jack.
  • Page 39 If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap plug and connect the device to the port of the printer. Connecting the printer in countries or regions that use serial connection In some countries or regions, you need to plug all devices into the wall jack.
  • Page 40 LINE To connect: Connect the cable from the wall jack to the port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.

  • Page 41: Step 2: Check The Dial Tone

    Connect the printer to any of the N ports. N F N PHONE LINE To connect: Connect one end of a telephone cable to the port of the printer. Connect the other end of the cable to the RJ-11 adapter, and then connect the adapter to an N port. If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.

  • Page 42: Step 3: Set Your Fax Name And Fax Number

    If you do not hear a dial tone, then review Step 1 or see the “Fax troubleshooting checklist” on page 88. Step 3: Set your fax name and fax number Your user information includes your name or company name, your fax number (which is your telephone number, unless you have a dedicated fax telephone line), and the time and date on your fax machine when a transmission is made.

  • Page 43: Step 6: Create A Contact List

    If you do not subscribe to Distinctive Ring If the printer is sharing the line with other devices, then set the printer to pick up on the greater number of rings. If the printer is connected to a dedicated fax line, then you can choose any number of rings that you want. From the printer control panel, navigate to: >...
  • Page 44 Click the Contacts tab. • To add contacts, click the Individuals tab. • To add fax groups, click the Groups tab. Click to open the Address Book. Note: To add contacts, you need to import contacts from the Address Book on your Macintosh computer. If the contact is not in the Mac Address Book, then first add the contact to the address book, and then import it.

  • Page 45: Ordering And Replacing Supplies

    High yield magenta color cartridge 100XL 100XLA Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling. Available only on the Lexmark Web site at www.lexmark.com. Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out.
  • Page 46 Press the release tab, and then remove the used ink cartridge or cartridges. Remove the ink cartridge from the pack, and then remove the protective cap from the ink cartridge. If your ink cartridge comes with a muzzle cap, then remove the cap. If your ink cartridge comes with a twist cap, then twist and remove the cap.

  • Page 47: Maintaining Ink Cartridges

    Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily turn on if it is turned off.
  • Page 48 Using the printer software (Windows only) Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home > select your printer > Maintenance tab > Clean cartridges Follow the instructions on the computer screen. Ordering and replacing supplies...

  • Page 49: Using The Printer Software

    • Linux Fedora 12 and 11 The printer driver for this operating system is available only at http://support.lexmark.com. Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first.

  • Page 50: Using The Windows Printer Software

    Downloads > Driver Finder > select your printer > select your operating system Download the driver and install the printer software. Note: Updated printer software may be available at http://support.lexmark.com. Using the Windows printer software Software installed during printer installation When you set up the printer using the installation software CD, all the necessary software was installed.
  • Page 51 Add, edit, or delete contacts in the built-in phone book. • Access the Lexmark Printer Setup Utility in four-in-one printers. Use the Printer Setup Utility to set the Speed Dial and Group Dial numbers, set Ringing and Answering, and print fax history and status reports.

  • Page 52: Using The Macintosh Printer Software

    Double-click the Web Link that you want to visit. Customer Support Contact technical support. Lexmark Software Updates Download and install the latest printer software. Lexmark Online Visit the Lexmark Web site. Order Supplies Online Order ink or supplies. Using the printer software...
  • Page 53 Printer Registration Register your printer. Visit Lexmark SmartSolutions • Visit the SmartSolutions Web site. • Choose your custom solutions. Note: Your printer may not come with these Web Links, depending on the features of the printer that you purchased. Using the printer software...

  • Page 54: Printing

    Printing Printing a document For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Select the print quality, the number of copies to print, the type of paper to use, and how the pages should print. Click OK to close any printer software dialogs.

  • Page 55: For Macintosh Users

    Click OK to close any printer software dialogs. Click OK or Print. To return to single-sided printing, navigate to: Advanced tab > 2-Sided Printing area > select Off For Macintosh users With a document open, choose File > Page Setup. From the Page Setup dialog, set the printer, paper size, and orientation.

  • Page 56: Printing Photos Using The Printer Control Panel

    Printing photos using the printer control panel Load photo paper. Insert a memory card, flash drive, or digital camera set to mass storage mode. The Memory Device screen appears on the display. Touch View Photos. The Select Photos screen appears. Touch the photo or photos you want to print.

  • Page 57: Copying

    Copying Scanner glass Load documents or photos facedown on the scanner glass. Use the scanner clip when loading small media on the scanner glass. Tips for copying • When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image. •...

  • Page 58: Copying Photos

    Navigate to: Copy > More Options > Number of Copies Enter the number of copies you want to print, and then touch Accept. Touch Color or Black/White to set a color or black-and-white copy. Press Copying photos Load photo paper. Place a photo facedown on the scanner glass.

  • Page 59: Scanning

    Scanning Scanner glass Load documents or photos facedown on the scanner glass. Use the scanner clip when loading small media on the scanner glass. Tips for scanning • When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image. •...

  • Page 60: Scanning To A Flash Drive Or Memory Card

    For Macintosh users, if you want to scan from a network computer, then you must first add the printer to the Edit Device List dialog. For more information, click Library > Printers > Lexmark > Utilities, open Edit Device List, and then click •...

  • Page 61: Scanning Directly To E-Mail Using The Printer Software

    Scanning directly to e-mail using the printer software For Windows users Load an original document. The Instant Preview screen appears. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home >...

  • Page 62: Scanning To A Pdf

    Scanning to a PDF For Windows users Load an original document. The Instant Preview screen appears. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home > select your printer > PDF Scanning starts and the scan progress dialog appears.

  • Page 63: E-Mailing

    E-mailing Tips for e-mailing • When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image. • Look for the placement corner located on the lower right side of the scanner glass. This serves as a guide for proper document placement.

  • Page 64: Attaching A Document Or Photo To E-Mail

    To enter additional recipients, touch Add Recipient, and then enter the e-mail address, name, or group you want to add. Touch Accept every time you add a recipient. Note: You can send an e-mail to up to 30 recipients. Select the file type, color, quality, and original size of the document or photo you want to send. If necessary, touch Accept to save each setting.
  • Page 65 To enter additional recipients, touch Add Recipient, and then enter the e-mail address, name, or group you want to add. Touch Accept every time you add a recipient. Note: You can send an e-mail to up to 30 recipients. Touch Send. E-mailing...

  • Page 66: Faxing

    Faxing CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Sending faxes Tips for sending faxes Before you send a fax: •...
  • Page 67 To send a fax to multiple recipients (broadcast fax): Touch Fax to Multiple, and then touch Add a Number. Enter a fax number, or touch Address Book or History to import a contact. Repeat this step until you have entered the numbers of all the recipients. Touch Accept every time you add a recipient.

  • Page 68: Receiving Faxes

    Receiving faxes Tips for receiving faxes When receiving faxes: • Make sure that the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you hear a dial tone. • If you set the printer to receive faxes manually (Auto Answer Off), then make sure that the ringer volume is not set to Off.
  • Page 69 When the telephone rings and you hear fax tones when you pick up the handset, press on the printer or *9* on the telephone attached to the printer. Note: The default code for answering faxes manually is *9*, but for increased security, you can change it to a number that only you know.

  • Page 70: Using Smartsolutions

    SmartSolutions is a set of solutions that you can create, customize, and download from the SmartSolutions Web site (http://smartsolutions.lexmark.com) to your printer. It lets you create one-touch custom solutions to streamline repetitive copying, scanning, and printing tasks. SmartSolutions also lets you view RSS feeds, Google Calendar, news headlines, and online photo albums, among others, from the printer control panel.

  • Page 71: Creating And Customizing Printer Solutions

    Solution Description View photos from Web sites, such as MobileMe, Photobucket, and Picasa, with MobileMe Photos options to print or send an e-mail with a link to the selected photo. Photo Viewer Photobucket Viewer Picasa Photo Viewer Print a File Use the printer to print or preview document files on your computer or external storage device that were previously selected in the Solution Center.

  • Page 72: Using A Web Browser

    Click Visit Lexmark SmartSolutions. Using a Web browser Open a Web browser. Type smartsolutions.lexmark.com in the address bar, and then press Enter. From the SmartSolutions Web site, log in or create an account. Add your printer. Use the Web site to create, customize, and download solutions to your printer.

  • Page 73: Troubleshooting

    Navigate to: Printer Home > Support tab > Service Center If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer •...

  • Page 74: Incorrect Language Appears On The Display

    • “Print job does not print or is missing pages” on page 77 • “Printer is printing blank pages” on page 79 • “Printer is busy or does not respond” on page 79 • “Cannot delete documents from the print queue” on page 80 •...
  • Page 75 Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following: EMOVE AND REINSERT THE PRINTHEAD Open the front door of the printer, and then open the printhead access door. Pull the latch forward, and then remove the printhead. Wipe the printhead contacts using a clean, lint-free cloth.

  • Page 76: Software Did Not Install

    Reinsert the printhead, and then push the latch until it clicks into place. Close the printhead access door, and then close the front door. Note: If removing and reinserting the printhead does not resolve the error, then contact customer support. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try removing and reinstalling the software.

  • Page 77: Print Job Does Not Print Or Is Missing Pages

    ECONNECT THE PRINTER POWER SUPPLY Turn off the printer. Note: Make sure the printer is not in Power Saver mode. Press and hold for three seconds to turn off the printer. Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply. After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.
  • Page 78 If your printer does not appear on the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add. If your printer does not appear on the list, then try either of the following: •...

  • Page 79: Printer Is Printing Blank Pages

    Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

  • Page 80: Cannot Delete Documents From The Print Queue

    ECONNECT THE PRINTER POWER SUPPLY Turn off the printer. Note: Make sure the printer is not in Power Saver mode. Press and hold for three seconds to turn off the printer. Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply. After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

  • Page 81: Wireless Troubleshooting

    Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

  • Page 82: Printing A Network Setup Page

    • The computer and printer are both connected to the same wireless network. • The printer is located away from obstacles or electronic devices that could interfere with the wireless signal. Make sure the printer and access point are not separated by poles, walls, or support columns containing metal or concrete.

  • Page 83: Cannot Print Over Wireless Network

    Cannot print over wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then you can try uninstalling and reinstalling the software. Before you reinstall the software, check the troubleshooting checklist, and then do the following: URN THE ACCESS POINT WIRELESS ROUTER...
  • Page 84 OVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES There may be temporary interference from electronic devices such as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to these devices.
  • Page 85 In the Wireless settings section, look for the SSID. Write down the SSID. Note: Make sure you copy it exactly, including any capital letters. Obtain the SSID of the network that the printer is connected to: From the printer, print a network setup page. In the Wireless section, look for SSID.
  • Page 86 AKE SURE YOUR IS COMPATIBLE WITH WIRELESS PRINTING THROUGH The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or later. “Communication not available” message displays when printing wirelessly Try one or more of the following: AKE SURE YOUR COMPUTER AND PRINTER HAVE VALID ADDRESSES FOR THE NETWORK If you are using a laptop and have power saving settings enabled, then you may see the ”Communication not available”...
  • Page 87 If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255): Turn off the device that does not have a valid IP address (the laptop, the printer, or both). Turn on the device(s), and then check the IP addresses again.

  • Page 88: Fax Troubleshooting

    Fax troubleshooting • “Fax troubleshooting checklist” on page 88 • “Cannot send faxes” on page 88 • “Cannot receive faxes” on page 90 • “Cannot run the fax software” on page 91 Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the connection first: Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL filter, VoIP device, or cable modem where you connected the printer.
  • Page 89 ECREASE THE TRANSMISSION SPEED OF THE FAX MODEM The modem of the printer can transmit data at 33,600 bps. This is the maximum speed at which the printer can send and receive faxes. It is not necessary, however, to set the modem to its fastest transmission capability. The speed of the modem of the receiving fax machine must match or be greater than the speed at which you are sending your fax.

  • Page 90: Cannot Receive Faxes

    Make sure that the dial prefix entered in the printer is correct for your network. From the home screen, navigate to: > Fax Setup > Dialing and Sending > Dial Prefix Check the prefix. If the prefix is not correct, enter the correct prefix, and then touch Accept. Cannot receive faxes If the “Fax troubleshooting checklist”...

  • Page 91: Cannot Run The Fax Software

    AKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually (Auto Answer Off), then you need to enter the correct code when a fax comes in so that the printer can receive it. From the home screen, navigate to: >...

  • Page 92: Notices

    This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners.
  • Page 93 Any questions on this statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road...

  • Page 94: Index

    Index photos 58 fax header and footer tips 57 setting 42 additional computers customer support label fax setup installing wireless printer 27 location 17 country- or region-specific 37 Address Book 43 customizing printer solutions 71 digital telephone service 36 AliceBox 28 DSL connection 34 aligning the printhead 47 standard telephone line...
  • Page 95 front door placement corner location 17 location 16 Macintosh power supply installing printer on wireless location 18 network 26 power supply cover Group List 43 Macintosh printer software location 18 using 52 power supply port memory card location 18 inserting 22 home screen print troubleshooting scanning to 60...
  • Page 96 on wireless network cannot run fax software 91 (Windows) 26 cannot send faxes 88 receiving faxes setup troubleshooting troubleshooting, print Auto Answer setting 42, 68 cannot print through USB 80 cannot delete documents from automatically 68 found new hardware message print queue 80 manually 68 appears 74...
  • Page 97 Windows software Abbyy Sprint OCR 50 EzPrint 50 Fax Solutions software 50 Printer Home 50 Printer Setup Utility 50 Printing Preferences 50 Service Center 50 Toolbar 50 Tools for Office 50 Wireless Setup Utility 50 wireless network information needed for setting up wireless printing 24 installing printer on (Macintosh) 26...

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