Lexmark Impact S305 User Manual
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Lexmark Impact S305 User Manual

S300 series
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See also: Reference Manual , Network Manual
S300 Series User's Guide
April 2009
www.lexmark.com
Machine type(s):
4443
Model(s):
101, 10E

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Table of Contents
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Summary of Contents for Lexmark Impact S305

  • Page 1: Method

    S300 Series User's Guide April 2009 www.lexmark.com Machine type(s): 4443 Model(s): 101, 10E...

  • Page 2: Table Of Contents

    Finding information about the printer...7 Understanding the parts of the printer...9 Ordering and replacing supplies...11 Ordering ink cartridges...11 Using genuine Lexmark ink cartridges...11 Replacing ink cartridges...12 Ordering paper and other supplies...13 Recycling Lexmark products...13 Using the printer control panel buttons and menus...14 Using the printer control panel...14...
  • Page 3 Printing...29 Tips for printing...29 Printing basic documents...29 Printing specialty documents...33 Printing on both sides of the paper (duplexing) manually...35 Working with photos...37 Printing from a Bluetooth-enabled device...42 Managing print jobs...45 Copying...49 Tips for copying...49 Making copies...49 Copying photos...49 Enlarging or reducing images...50 Adjusting copy quality...50 Making a copy lighter or darker...50 Collating copies using the printer control panel...51...
  • Page 4 Networking FAQ...73 Maintaining the printer...84 Maintaining ink cartridges...84 Cleaning the exterior of the printer...86 Cleaning the scanner glass...86 Troubleshooting...87 Before you troubleshoot...87 Using the Service Center to solve printer problems...87 If Troubleshooting does not solve your problem...87 Setup troubleshooting...87 Jams and misfeeds troubleshooting...93 Print troubleshooting...94 Copy and scan troubleshooting...96 Memory card troubleshooting...98...

  • Page 5: Safety Information

    Safety information Connect the power cord to an electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements.

  • Page 6: About Your Printer

    About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks.

  • Page 7: Finding Information About The Printer

    “Deep Clean Printhead” features. These features clean the printhead nozzles to improve the quality of your prints. Recycling • Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage-paid bag. •...
  • Page 8 (Noon–6:00 PM ET) Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (support.lexmark.com) or on the printed warranty that came with your printer. Warranty information varies by country or region: •...

  • Page 9: Understanding The Parts Of The Printer

    Understanding the parts of the printer Use the Paper support Paper guide adjustment lever Adjust the paper guides. Wi-Fi indicator Card reader light Memory card slots PictBridge and USB port Paper exit tray Printer control panel Scanner lid Paper feed guard Paper guides Load paper.
  • Page 10 Use the Scanner glass Scan and copy photos and documents. Power supply with port Connect the printer to a power source. USB port Connect the printer to a computer using a USB cable. Warning—Potential Damage: Do not touch the USB port except when plugging in or removing a USB cable or installation cable.

  • Page 11: Ordering And Replacing Supplies

    High yield cyan color cartridge Magenta color cartridge High yield magenta color cartridge Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling. Available only on the Lexmark Web site at www.lexmark.com. Lexmark S308 models...

  • Page 12: Replacing Ink Cartridges

    Lexmark's warranty does not cover damage caused by non-Lexmark ink or ink cartridges. Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones or the ink remaining in the printhead nozzles may dry out.

  • Page 13: Ordering Paper And Other Supplies

    Ordering paper and other supplies To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com. Item USB cable For more information, go to www.lexmark.com. Paper Lexmark Photo Paper Lexmark PerfectFinish Photo Paper Notes: •...

  • Page 14: Using The Printer Control Panel Buttons And Menus

    Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections of the printer control panel: Use the: Power button Copy button Scan button Photo button Color/Black Start button Using the printer control panel buttons and menus •...

  • Page 15: Changing Temporary Settings Into New Default Settings

    Use the: Cancel button Display Note: The display is turned off in Power Saver mode. Select button Arrow buttons Back button Setup button Changing temporary settings into new default settings The following menus revert to default settings after two minutes of inactivity or after the printer is turned off: Copy menu •...

  • Page 16: Changing The Power Saver Timeout

    Photo menu The following Photo options will not time out after two minutes of inactivity or after you turn off the printer, but they will return to the factory default settings when a memory card or flash drive is removed. •...

  • Page 17: Saving Energy With Eco-Mode

    Saving energy with Eco-Mode The Eco-Mode feature optimizes energy efficiency and saves money. When Eco-Mode is enabled, the printer automatically switches to the following settings: • The printer display is dimmed. • The printer changes to Power Saver mode after ten minutes. Notes: •...
  • Page 18 Using a button combination (if you cannot read the current language) Turn off the printer. Note: If you have set the Power Saver timeout in the Setup menu, then press and hold turn off the printer. From the printer control panel, press and hold Note: Do not release reset.

  • Page 19: Using The Printer Software

    Linux OpenSUSE 11.0 and 11.1 (Web only) • Linux Fedora 10 (Web only) The printer driver for this operating system is available only at support.lexmark.com. Using the Windows printer software Software installed during printer installation When you set up the printer using the installation software CD, all the necessary software was installed. You may have chosen to install some additional programs.

  • Page 20: Printer Software

    Add, edit, or delete contacts in the built-in phone book. • Access the Lexmark Fax Setup Utility in four-in-one printers. Use the Fax Setup Utility to set the Speed Dial and Group Dial numbers, set Ringing and Answering, and print fax history and status reports.

  • Page 21: Using The Macintosh Printer Software

    Use the Lexmark All-In-One Center (referred to as All-In-One Center) Lexmark Fax Setup Utility (referred to as Fax Setup Utility) When you select File  Print with a document open and then click Properties, a Printing Preferences dialog appears. The dialog lets you select options for the print job, such as the following: •...

  • Page 22: Finding And Installing Optional Software

    Use the Lexmark Network Card Reader (referred to as Network Card Reader) Lexmark Printer Utility (referred to as Printer Utility) Lexmark Wireless Setup Assistant (referred to as Wireless Setup Assistant) Note: Your printer may not come with these applications, depending on the features of the printer that you purchased.

  • Page 23: Updating The Printer Software (Windows Only)

    Updating the printer software (Windows only) Checking for software updates Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Select Printer Home. Choose your printer from the printer drop-down list. From the Support tab, select Check for updates. Follow the instructions on the computer screen.

  • Page 24: Installing The Printer Software

    Double-click Install. Follow the instructions on the installation dialog. Using the World Wide Web Go to the Lexmark Web site at www.lexmark.com. From the Drivers & Downloads menu, click Driver Finder. Select your printer, and then select your operating system.

  • Page 25: Loading Paper And Original Documents

    Loading paper and original documents Loading paper Fan the paper. Center the paper on the paper support. Adjust the paper guides so they rest against the edges of the paper. Note: Do not force paper into the printer. The paper should be flat against the paper support, and the edges should be flush against both paper guides.
  • Page 26 Load up to: 25 sheets of heavyweight matte paper 20 sheets of banner paper 10 envelopes 25 sheets of labels Loading paper and original documents Make sure that: • The print side of the paper is faceup. • The paper guides rest against the edges of the paper. •...

  • Page 27: Saving Paper Default Settings

    Load up to: 25 greeting cards, index cards, postcards, or photo cards 25 sheets of photo/glossy paper 10 iron-on transfers 50 transparencies Saving paper default settings You can set the default paper size, paper type, and photo print size for the documents and photos that you print. Note: These default settings apply only to print, copy, and scan jobs that you initiate from the printer.

  • Page 28: Loading Original Documents On The Scanner Glass

    • If you want to set the default photo print size: Press the arrow buttons to scroll to Defaults, and then press Press to select Photo Print Size. Press the arrow buttons to select the default photo print size for the printer, and then press Press until you exit Setup, or press another mode button.

  • Page 29: Printing

    Printing Tips for printing • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the ink cartridges. • Remove each sheet as it is printed when printing photos or when working with specialty media. •...

  • Page 30: Collating Printed Copies

    Collating printed copies If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Notes: • The collate option is available only when you are printing multiple copies. •...

  • Page 31: Printing Multiple Pages On One Sheet

    From the Copies section of the Print Setup tab, select a page order: • To print the last page first, select Print Last Page First. • To print the first page first, clear the Print Last Page First check box. Note: If two-sided printing is enabled, then you cannot print the last page first.

  • Page 32: Printing Documents From A Memory Card Or Flash Drive (Windows)

    From the print options pop-up menu, choose Layout. • From the Pages per Sheet pop-up menu, choose the number of page images that you want to print on one sheet. • From the Layout Direction menu, choose a layout direction. •...

  • Page 33: Printing Specialty Documents

    Printing specialty documents Printing envelopes Load the envelopes in the printer. Send the print job: For Windows users With a document open, click File  Print. Click Properties, Preferences, Options, or Setup. From the Paper Type list of the Print Setup tab, select Plain Paper. From the Paper Size list, select the envelope size.

  • Page 34: For Macintosh Users

    From the Paper Size list of the Print Setup tab, choose a paper size that matches the size of the label sheet. If no paper size matches the label sheet size, then set a custom size. If necessary, choose the appropriate type of paper from the Paper Type list. Click OK to close any printer software dialogs.

  • Page 35: Printing On Both Sides Of The Paper (Duplexing) Manually

    For Macintosh users With a document open, choose File > Print. From the printer pop-up menu, choose the printer. If necessary, click the disclosure triangle. From the print options pop-up menu, choose Copies & Pages and then click Page Setup. From the Settings pop-up menu, choose Custom Paper Size.
  • Page 36 Flip and reload the paper, following the directions on the instruction sheet to complete the print job. Note: To return to single-sided printing, return to the Advanced tab. From the 2-Sided Printing section, select Off from the drop-down menu. For Macintosh users With a document open, choose File >...

  • Page 37: Working With Photos

    Working with photos Using a memory card or flash drive with the printer Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove the memory card from the camera or the flash drive from the computer and insert it directly into the printer. Insert a memory card into the card slot or a flash drive into the USB port.

  • Page 38: Printing Photos Using The Printer Control Panel

    Supported memory cards and file types Memory Card • Secure Digital (SD) • Micro Secure Digital (with adapter) (Micro SD) • Mini Secure Digital (with adapter) (Mini SD) • MultiMedia Card (MMC) • Reduced Size MultiMedia Card (with adapter) (RS-MMC) •...

  • Page 39: Printing Photos From A Memory Device Using The Printer Software

    Press the Color/Black button to set a color or black-and-white print. When you select color or black-only printing, the light near your choice comes on. Press Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Printing photos from a memory device using the printer software Load photo paper with the glossy or printable side faceup.

  • Page 40: Printing Photos From A Pictbridge-Enabled Digital Camera

    Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer. Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the camera. Insert the other end of the cable into the PictBridge port on the front of the printer.

  • Page 41: Printing Photos From A Memory Device Using The Proof Sheet

    Printing photos from a memory device using the proof sheet Load letter- or A4-size plain paper. From the printer control panel, press Insert a memory card or flash drive. If document files and image files are stored in the memory device, then press the arrow buttons to select Photos, and then press Press the arrow buttons to scroll to Proof Sheet, and then press Press the arrow buttons to select an option to print a proof sheet.

  • Page 42: Printing From A Bluetooth-Enabled Device

    Printing photos from a digital camera using DPOF If your camera supports Digital Print Order Format (DPOF), then you can specify which photos to print, how many of each, and the print settings while the memory card is still in the camera. The printer recognizes these settings when you insert the memory card into the printer or connect the camera to the printer.

  • Page 43: Setting The Bluetooth Security Level

    To set up a connection between the printer and a Bluetooth-enabled device: Insert a USB Bluetooth adapter into the USB port located on the front of the printer. Bluetooth Dongle Connected appears on the display. Note: A Bluetooth adapter is not included with the printer. From the printer control panel, press Press the arrow buttons to scroll to Bluetooth Setup, and then press Press the arrow buttons to scroll to Discovery, and then press...
  • Page 44 From the printer control panel, press Press the arrow buttons to scroll to Bluetooth Setup, and then press button Press the arrow buttons to scroll to Security Level, and then press Press the arrow buttons to select the security level, and then press •...

  • Page 45: Managing Print Jobs

    Managing print jobs Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually select your printer, then it is not the default printer. To set the default printer: For Windows users Click...

  • Page 46: Pausing Print Jobs

    From the print options pop-up menu, choose Print Settings or Quality & Media, depending on your operating system. From the Print Quality pop-up menu, choose Quick Print as the printing mode. From the Presets pop-up menu, choose Save as, and then type a name for your setting configuration. You must choose this configuration name from the Presets pop-up menu for each print job.

  • Page 47: Resuming Print Jobs

    Resuming print jobs For Windows users Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. The printer folder opens. Right-click the printer, and then select Open. Resume the print job: •...
  • Page 48 For Macintosh users Click the printer icon on the Dock. From the print queue dialog, choose the job you want to cancel, and then click Delete. Printing...

  • Page 49: Copying

    Copying Automatic Document Feeder (ADF) Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for copying •...

  • Page 50: Enlarging Or Reducing Images

    Press until Photo Reprint appears. Press the arrow buttons to scroll to Yes, and then press Press the arrow buttons to select the desired photo size, and then press Press Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Enlarging or reducing images Load paper.

  • Page 51: Collating Copies Using The Printer Control Panel

    Press until Lighter/Darker appears. Press the arrow buttons to adjust the slider. Note: Pressing the left arrow button makes the copy lighter, and pressing the right arrow button makes the copy darker. Press Collating copies using the printer control panel If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated).

  • Page 52: Copying Multiple Pages On One Sheet

    Copying multiple pages on one sheet The Pages per Sheet setting lets you copy multiple pages on one sheet by printing smaller images of each page. For example, you can condense a 20-page document into five pages if you use this setting to print four page images per sheet.

  • Page 53: Canceling Copy Jobs

    Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document. Press Canceling copy jobs To cancel a copy job, press Scanning stops and the printer returns to the previous menu. Copying...

  • Page 54: Scanning

    Scanning Automatic Document Feeder (ADF) Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for scanning •...

  • Page 55: Scanning To A Flash Drive Or Memory Card

    Wait until the printer has finished downloading a list of the scan applications available on the selected computer. Press the arrow buttons to select an application, and then press Press the arrow buttons to select the resolution quality and the original image size. Press a selection.
  • Page 56 Wait until the printer has finished downloading the list of scan applications available on the selected computer. Press the arrow buttons to select a photo editing application, and then press Press the arrow buttons to select the resolution quality, the type of output you want to create, and the original image size.

  • Page 57: Scanning Documents Into An Editing Application

    Scanning documents into an editing application An Optical Character Recognition (OCR) application allows you to edit an original text document that has been scanned. In order for this to work, you must have an OCR application stored on a local or network computer and you must be able to choose it from the list of applications when you set up the scan.

  • Page 58: Scanning To A Pdf

    Click All Programs or Programs, and then select the printer program folder from the list. Select Printer Home. Choose your printer from the printer drop-down list. Click Email, and then select Photo, Document or PDF. Note: You can select Document only if an OCR application is stored on your computer. Scanning starts and the scan progress dialog appears.

  • Page 59: Scanning Faq

    For Macintosh users Load an original document faceup into the ADF or facedown on the scanner glass. From the Finder desktop, double-click the printer program folder. Double-click the printer Center to open the All-In-One Center. From the “What is being scanned?” menu on the main screen, choose a document type. Customize the settings as needed.

  • Page 60: Canceling Scan Jobs

    Select a local or network computer to receive the scan and then press Select REFRESH from the list of scan applications. This updates the application list in the printer. Canceling scan jobs Press on the printer control panel, or click Cancel on the computer screen. Scanning...

  • Page 61: Networking

    Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11g wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. If you are having issues with an n router, verify with your router manufacturer that the current mode setting is compatible with g devices, as this setting varies depending on the router brand/model.

  • Page 62: Printing A Network Setup Page

    Every device on the wireless network must use the same WPA passphrase. WPA security is an option only on infrastructure networks with wireless access points and network cards that support WPA. Most newer wireless network equipment also offers WPA2 security as an option. Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the type of security your network uses.

  • Page 63: Installing The Printer On Other Computers

    Installing the printer on a wireless network Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. For Windows users Close all open software programs.

  • Page 64: Special Wireless Installation Instructions

    Select My printer is already set up. I am installing it on a new computer. Click Continue, and then follow the instructions on the computer screen for installing a configured printer on a new computer. Interpreting the colors of the Wi-Fi indicator light The colors of the Wi-Fi indicator light show the network status of the printer.

  • Page 65: Assigning A Static Ip Address

    If your wireless network does not appear in the list: Connect to another wireless network. For Windows users Click Unlisted Network. For Macintosh users Select Other Wireless Network, and then click Continue. Enter the details about your wireless network. Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the user’s guide that came with the box, or from the box Web page.

  • Page 66: Advanced Wireless Setup

    Click the Settings tab. Click the Wireless setup utility link. Follow the instructions on the computer screen to configure the printer for wireless access with the new settings. For Macintosh users From the Finder desktop, double-click the printer folder. Double-click Wireless Setup Assistant. Follow the instructions on the computer screen.
  • Page 67 WEP keys must be: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A-F, a–f, and 0-9. • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard Write down the password for your network. Be sure to use the exact spelling and capitalization. Windows Vista will enable the ad hoc network for you.
  • Page 68 If Network Authentication appears in the list, select Open. In the “Data encryption” list, select WEP. If necessary, clear the “The key is provided for me automatically” check box. In the Network Key box, type in a WEP key. Write down the WEP key you chose so you can refer to it when running the wireless setup. Make sure you copy it down exactly, including any capital letters.

  • Page 69: Adding A Printer To An Existing Ad Hoc Wireless Network

    Create a name for the ad hoc network, and then click OK. Note: Store the network name and password in a safe place for future reference. Adding a printer to an existing ad hoc wireless network Note: The printer can communicate on only one wireless network at a time. Configuring the printer for an ad hoc wireless network will remove it from any other wireless network, either ad hoc or infrastructure, for which it is configured.
  • Page 70 Insert the installation software CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. Double-click the Lexmark Extras folder. Double-click Lexmark Setup Assistant. Follow the instructions on the computer screen for configuring the printer wirelessly.

  • Page 71: Sharing A Printer In A Windows Environment

    Using the printer locally (USB) If the printer is currently set up for wireless Attach one end of a USB cable to the USB port on the back of the printer. Attach the other end to a USB port on the computer.

  • Page 72: Sharing A Printer In A Macintosh Environment

    From the Sharing tab, select Share this printer or Shared as, and then assign a distinctive name. Click OK. Locate the printer from the remote computer: Note: The remote computer is the one that is not attached to the printer. Do one of the following: Click , or click Start and then click Run.

  • Page 73: Networking Faq

    Networking FAQ What is Wi-Fi Protected Setup? Wi-Fi Protected Setup (WPS) is a simple and secure configuration that allows you to establish a wireless home network and enable network security without requiring prior knowledge of Wi-Fi technology. It is no longer necessary to configure the network name (SSID) and WEP key or WPA passphrase for network devices.

  • Page 74: Where Do I Find My Ssid

    Where do I find my SSID? You can find the SSID for the wireless network by viewing the settings on the access point or wireless router. Most access points have a built-in Web server that can be accessed using a Web browser. Many network adapters provide a software application that allows you to view the wireless settings of your computer, including your SSID.
  • Page 75 • The network is connected to the Internet through a DSL or cable modem. Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Scenario 3: Wireless network with no Internet access •...

  • Page 76: Why Do I Need An Installation Cable

    Scenario 4: Computer connected wirelessly to a printer without Internet access • A computer is directly connected to a printer without going through a wireless router. • This configuration is referred to as an ad hoc network. • The network has no connection to the Internet. Note: Most computers can connect to only one wireless network at a time.

  • Page 77: How Are Infrastructure And Ad Hoc Networks Different

    Attach the small, square connector to the printer. Continue following the on-screen instructions. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc. In infrastructure mode, all devices on a wireless network communicate with each other through a wireless router (wireless access point).

  • Page 78: Finding The Signal Strength

    Infrastructure mode is the recommended setup method because it provides: • Increased network security • Increased reliability • Faster performance • Easier setup Finding the signal strength Wireless devices have built-in antennas that transmit and receive radio signals. The signal strength listed on the printer network setup page indicates how strongly a transmitted signal is being received.
  • Page 79 EMOVE SOURCES OF INTERFERENCE Other types of radio frequencies can cause problems with the wireless signal on your network. These sources of interference can cause printing issues that seem to come and go. Turn off potential sources of interference where possible.
  • Page 80 Compare the SSID of the computer and SSID of the printer. If the SSIDs are the same, then the computer and the printer are connected to the same wireless network. If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer.

  • Page 81: What Is A Mac Address

    Can I use my printer on a USB and a network connection at the same time? Yes, the printer supports a simultaneous USB and network connection. The printer can be configured in the following ways: • Locally attached (connected to a computer using a USB cable) •...

  • Page 82: What Is An Ip Address

    The MAC address of the internal print server is a series of letters and numbers. Other devices sometimes use a type of MAC address called Universally Administered Address (UAA). Note: A list of MAC addresses can be set on an access point (router) so that only devices with matching MAC addresses are allowed to operate on the network.

  • Page 83: How Are Ip Addresses Assigned

    For Macintosh users From the Apple menu, choose About This Mac. Click More Info. From the Contents pane, choose Network. If you are connected over a wireless network, choose AirPort from the Active Services list. How to locate a printer IP address •...

  • Page 84: Maintaining The Printer

    Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power on if it is turned off.

  • Page 85: Cleaning The Printhead Nozzles

    Press the arrow buttons to scroll to Align Printer, and then press Press again. An alignment page prints. Note: Do not remove the alignment page until printing is finished. Using the printer software For Windows users Load plain paper. Click or Start.

  • Page 86: Cleaning The Exterior Of The Printer

    Press the arrow buttons to scroll to Clean Printhead or Deep Clean Printhead, and then press Press to clean the printhead nozzles. A cleaning page prints. Using the printer software For Windows users Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Select Printer Home.

  • Page 87: Troubleshooting

    If it appears on an error message dialog, click the For additional assistance, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer •...

  • Page 88: Incorrect Language Appears On The Display

    • “Print job does not print or is missing pages” on page 90 • “Printer is printing blank pages” on page 91 • “Printer is busy or does not respond” on page 91 • “Cannot delete documents from the print queue” on page 92 •...
  • Page 89 EMOVE AND REINSERT THE PRINTHEAD Open the printer and lift the latch. Remove the printhead. Wipe the printhead contacts using a clean, lint-free cloth. Reinsert the printhead. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Troubleshooting...

  • Page 90: Software Did Not Install

    Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software. Before you reinstall the software, do the following: AKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON THE PRINTER BOX...

  • Page 91: Printer Is Printing Blank Pages

    ECONNECT THE PRINTER POWER SUPPLY Turn off the printer, and then unplug the power cord from the wall outlet. Gently remove the power supply from the printer, and then reinsert it. Plug the power cord into the wall outlet, and then turn on the printer. EMOVE AND RECONNECT THE HECK THE CONNECTION...

  • Page 92: Cannot Delete Documents From The Print Queue

    If the printer will not come out of Power Saver mode, then reset the power: Unplug the power cord from the wall outlet, and then wait 10 seconds. Insert the power cord into the wall outlet, and then turn on the printer. If this problem persists, then check our Web site for updates for your printer software or firmware.

  • Page 93: Jams And Misfeeds Troubleshooting

    Jams and misfeeds troubleshooting • “Paper jam in the printer” on page 93 • “Paper jam in the paper support” on page 93 • “Paper or specialty media misfeeds” on page 93 Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Press to turn off the printer.

  • Page 94: Print Troubleshooting

    HECK PAPER LOADING • Load a smaller amount of paper into the printer. • Load paper with the print side faceup. (If you are not sure which side is the printable side, see the instructions that came with the paper.) •...

  • Page 95: Print Speed Is Slow

    From the Destination Paper Size section, select Scale to fit paper size. From the Paper Size pop-up menu, choose a paper size that has “(Borderless)” in the name. For example, if you are printing on a 4 x 6 photo card, then choose US 4 x 6 in (Borderless). Streaks or lines on printed image If the "Before you troubleshoot"...

  • Page 96: Copy And Scan Troubleshooting

    Computer slows down when printing These are possible solutions. Try one of the following: F YOU ARE USING A CONNECTION F YOU ARE ON A NETWORK Unplug the power cord from the access point. Wait ten seconds, and then insert the power cord. Copy and scan troubleshooting •...

  • Page 97: Scan Was Not Successful

    SE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE AKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER ELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER...

  • Page 98: Memory Card Troubleshooting

    AKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Memory card troubleshooting • “Memory card troubleshooting checklist” on page 98 • “Nothing happens when a memory card is inserted” on page 98 • “Cannot print documents from a memory card or flash drive” on page 98 •...

  • Page 99: Wireless Troubleshooting

    HECK THE NETWORK CONNECTION If the printer and computer are connected over a network, then make sure that the correct host and device are communicating. Select the printer from the computer or the computer from the printer. Photos do not transfer from a memory card across a wireless network If the "Memory card troubleshooting checklist"...

  • Page 100: Resetting The Wireless Settings To Factory Defaults

    • Your SSID is correct. Print a network setup page to verify the SSID the printer is using. If you are not sure if your SSID is correct, then run the wireless setup again. • Your WEP key or WPA passphrase is correct (if your network is secure). Log into the wireless access point (wireless router) and check the security settings.
  • Page 101 ISCONNECT FROM SESSION When you are connected to another network through a VPN connection, you will not be able to access the printer over your wireless network. End your VPN session and try printing again. AKE SURE ODE IS TURNED OFF Check to see if your printer has a Demo Mode.
  • Page 102 HECK THE WIRELESS SIGNAL QUALITY Print the network setup page and check the signal quality. If the signal quality is listed as good or excellent, then another factor is causing the problem. HECK YOUR ADVANCED SECURITY SETTINGS • If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the wireless access point.
  • Page 103 Print the printer network setup page. In the Wireless section, look for SSID. Compare the SSID of the computer and SSID of the printer. If the SSIDs are the same, then the computer and the printer are connected to the same wireless network. If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer.

  • Page 104: The Continue Button Is Unavailable

    AKE SURE YOUR IS COMPATIBLE WITH WIRELESS PRINTING THROUGH The printer only supports wireless printing through AirPort base stations for Mac OS X 10.5 or later. The Continue button is unavailable Try the following solutions in the order they appear until the Continue button becomes active and can be clicked: HECK IF THE CABLE IS SECURELY PLUGGED INTO THE COMPUTER AND THE PRINTER...

  • Page 105: Cannot Print And There Is A Firewall On The Computer

    RY RUNNING THE INSTALLER AGAIN Close the installer. Remove the CD, and then restart the computer. Insert the CD and then run the installer again. Notes: • When you get to the Software Already Installed screen, make sure you select Install a printer. •...

  • Page 106: Wi-Fi Indicator Light Is Green But The Printer Does Not Print (Windows Only)

    Wi-Fi indicator light is green but the printer does not print (Windows only) If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the printer does not print, then try one or more of the following: LLOW THE WIRELESS INSTALLATION TO COMPLETE Do not attempt to print, remove the installation CD, or detach the installation cable until you see the Wireless Setup Successful screen.

  • Page 107: Wi-Fi Indicator Light Is Still Orange

    Click the Ports tab. Locate the selected port. The selected port has a check beside it in the Port column. If the Description column of the selected port indicates that it is a USB port, scroll through the list and select the port with Printer Port in the Description column.

  • Page 108: Wi-Fi Indicator Light Is Blinking Orange During Installation

    OVE THE COMPUTER AND ROUTER The possible distance between devices in 802.11b or 802.11g networks is 300 feet, while the wireless network range potentially doubles in 802.11n networks. The range of your wireless network depends on many factors, including the abilities of your router and network adapters. If you are having trouble printing, try placing the computer and printer no more than 100 feet apart.
  • Page 109 If you are using WEP security A valid WEP key is: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. If you are using WPA security A valid WPA passphrase is: •...
  • Page 110 Check to see whether the access point responds: • If the access point responds, you will see several lines appear that start with “Reply from.” It is possible that the printer did not connect to the wireless network. Turn off and then restart the printer to try to connect again.
  • Page 111 AKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER For Windows users Obtain the printer IP address by printing a network setup page. Click , or click Start and then click Run. In the Start Search or Run box, type cmd. Press Enter, or click OK.

  • Page 112: Wireless Print Server Not Installed

    Notes: • If you change network settings, change them on all the network devices before changing them for the access point. • If you have already changed the wireless network settings on your access point, then you must change the settings on all the other network devices before you can see them on the network.
  • Page 113 Make sure that the laptop and printer have both received IP addresses: For Windows users Click , or click Start and then click Run. In the Start Search or Run box, type cmd. Press Enter, or click OK. The Command Prompt window opens. Type ipconfig, and then press Enter.

  • Page 114: Communication With Printer Lost When Connected To Virtual Private Network (Vpn)

    Press Enter, or click OK. The printer folder opens. Right-click the printer, and then select Properties from the menu. Click the Ports tab. Locate the selected port. The selected port has a check beside it in the Port column. If the Description column of the selected port indicates that it is a USB port, scroll through the list and select the port with Printer Port in the Description column.

  • Page 115: Resolving Intermittent Wireless Communications Issues

    Resolving intermittent wireless communications issues You may notice that your printer works for a short time and then stops working, although apparently nothing has changed on your wireless network. Many different issues can interrupt network communications, and sometimes more than one problem exists at the same time.
  • Page 116 ONFIGURE THE WIRELESS ROUTER WITH A UNIQUE Many wireless networks use the SSID that the router was originally configured by the manufacturer to use. Using the default SSID can cause problems when more than one network is operating in the same area with the same SSID.
  • Page 117 HECK FOR WIRELESS ADAPTER UPDATES If you are having trouble printing from one particular computer, check the Web site of the manufacturer of the network adapter card in that computer. It is possible that there is an updated driver available that could resolve the issue.

  • Page 118: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 119 This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PerfectFinish is a trademark of Lexmark International, Inc.

  • Page 120: Noise Emission Levels

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.

  • Page 121: Energy Star

    ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. 15–32° C (60–90° F) -40–60°...

  • Page 122: Power Consumption

    The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the Sleep Mode.

  • Page 123: Industry Canada Compliance Statement

    A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support, Lexmark International, Inc., S.A., Boigny, France. This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.

  • Page 124: Notice To Users Of The Canadian Telephone Network

    If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 125: Notice To Users Of The New Zealand Telephone Network

    Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. This has been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device is connected.

  • Page 126: Using This Product In Switzerland

    Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.

  • Page 127: Regulatory Notices For Wireless Products

    Regulatory notices for wireless products This section contains the following regulatory information pertaining to wireless products that contain transmitters, for example, but not limited to, wireless network cards or proximity card readers. Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies.
  • Page 128 A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information.
  • Page 129 A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information.
  • Page 130 I agree that this patented printer is licensed for, and designed to work with only genuine Lexmark ink cartridges for the life of the patented printer. I agree to: (1) use only genuine Lexmark ink cartridges with this printer (except I may use replacement cartridges made by Lexmark but sold without single use terms as described in the below cartridge license agreement), and (2) pass this printer license/agreement to any subsequent user of this printer.
  • Page 131 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
  • Page 132 Lexmark. You may not separate the components of the Software Program for use on more than one computer. You agree that you will not Use the Software Program, in whole or in part, in any manner that has...
  • Page 133 License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this License Agreement, the terms of this License Agreement shall control.
  • Page 134 ADOBE SYSTEMS INCORPORATED NOTICE Contains Flash®, Flash® Lite™ and/or Reader® technology by Adobe Systems Incorporated This Product contains Adobe® Flash® player software under license from Adobe Systems Incorporated, Copyright © 1995-2007 Adobe Macromedia Software LLC. All rights reserved. Adobe, Reader and Flash are trademarks of Adobe Systems Incorporated.

  • Page 135: Index

    USB 92 cannot scan to computer over a network 97 cartridges, ink ordering 11 using genuine Lexmark 11 changing Power Saver timeout 16 changing printing mode 45 changing temporary settings into default 15 changing wireless settings after...
  • Page 136 62 infrastructure network 77 conserving 6 ink cartridge access 9 ink cartridges ordering 11 replacing 12 using genuine Lexmark 11 ink levels checking 84 inserting a memory card or flash drive 37 installation cable 76 installing...
  • Page 137 nothing happens when memory card is inserted 98 minimum system requirements 19 multiple WEP keys 83 N9UF Box 64 network connection with USB 81 network overview 74 network printer installing 83 network security 74 network setup page printing 62 networking finding IP address of computer 82 finding IP address of computer...
  • Page 138 45 proof sheet using 41 protocol 82 publications finding 7 recycling 6 Lexmark products 13 WEEE statement 121 reducing an image 50 repeating an image 51 replacing ink cartridges 12 resetting internal wireless print server to factory default settings 100...
  • Page 139 troubleshooting, memory card cannot print from a flash drive 98 checklist 98 nothing happens when memory card is inserted 98 troubleshooting, print cannot delete documents from print queue 92 computer slows down when printing 96 poor quality at the edges of page 94 slow print speed 95 streaks or lines on printed...
  • Page 140 WPA passphrase locating 73 WPA2 61 WPS 69 Index...

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